Service advisor Melisa Larios took care of me, a nice and graceful person. She knew I had a tight schedule (minimum day at my kids school) and got my service expedited. Done in under a hour, Thank you Melissa…

Came in with no appointment and without Hesitation Sean Preston helped me out and got my car serviced in less than a hour. This is the fastest and most efficient service I have ever experienced. Definitely recommend Sean Top Service Advisor @ Toyota of Lancaster!

I would like to recognize service advisor Stephanie Santiago for a job well done!! Long story short, I was in town from San Diego when my check engine light came on, I was nervous about taking my car to another dealership other than my own home town. When I was approached by this young female service advisor, I said to myself hmm... will she be able to help me? Well, I am happy to say she excessed my expectations Stephanie was a pleasure to work with. She was knowledgeable about the vehicle and the service questions I had, she was courteous, honest and patience with me through the entire process. Thank you Stephanie..

I went to Toyota because my Camry needed an oil change and new brakes. So I met Mike Santamaria and he was so professional, quick and gave me all the help I needed. Will definitely go back thanks mike!

I recently bought a truck and brought in to the dealership this guy Sean Preston give me a peace of mind telling me all the services that has need to be done for my truck, Im very happy with the price and service. 5 stars I will come back again

My advisor Stephanie Santiago was amazing as always. Kept me updated on my vehicle and notified me of recommendations. Great dealership and will return.

I come here to get my car serviced every time and Sean Preston has to be the man I go to. He always takes care of me and makes sure to get me a ride when I need it, and just recently got me hooked up with CarPlay in my car. Good guy and great place to come.

I’ve gotten my car serviced more than once here and the service is always exceptional. Never disappointed. Stephanie is my favorite person there, always going above and beyond for me.

Kiara Santos was very polite and professional and helpful. I would like for her to keep helping me with my services. Thank you so much.

I recently had service done on my Corolla & I really liked how professional Mike Santamaria was when it came to his job. I can definitely say I had no issues with the service itself and I thank Mike for that!

They told me 2 hours and they finished in 45mins, it was a very fast and quality service.

Mike Santamaría was very helpful and very professional while I was in for service. He kept me updated with my vehicle at all times and set me up with a Lyft as well, I will definitely keep coming back to him in the near future! Recommend him 10 out of 10!!

Refused to work on my car

Pretty prompt service!! Especially with all the COVID restrictions that are in place. I’ve been servicing my vehicles with Toyota of Lancaster for years! Thanks guys!! You rock!!

Service center was super helpful in assisting me. Greeters were very friendly. I’ve worked with Mike, Eric, UB, Douglas, Sean, and Stephanie and they were super helpful and friendly.

Came in for a simple oil change, upon arriving I was greeted by Mike Santamaria who was professional and very friendly we cracked some jokes as he led me into the waiting lobby, they took care of me in less than 20mins I was in and out of there. I would recommend this place to anybody looking for quick and easy services

After a beautiful wedding on Laguna Beach, my daughter and her new husband drove their Prius towards Tehachapi, only to make it as far as Palmdale before blowing the engine. They called a tow truck to haul the car to the the Lancaster Toyota service center. The service rep, Joey was very sympathetic to their situation and got the car right in for a diagnosis... two quarter size holes in the engine. Not because the oil hadn’t been checked or changed, my daughter was faithful with that. The cost to replace the engine was far too much for this newly wed couple at this time so her father and I rented a tow trailer and drove to Lancaster to pick it up. The staff were all so very friendly in helping us retrieve our vehicle. Thank you Toyota service for your kindness.

My service experience was excellent!!!Chanin was so much help, I will always bring my vehicle to Toyota of Lancaster because of the excellent service.

Wait time was correct as said by my service writer. Great professional advice when it came to my service and reccomendations. Stephanie Santiago is my service advisor I will glady return to!

My service advisor, Ub Dominguez was exceptional :) and provided me with updates on my vehicle. Amazing service!

I have been a customer of this service center for a long time, Chanin Yescas is my Drive manager, and I have never had a problem with my vehicle, she always advises me of what my highlander needs to keep it in tip top shape for I drive a lot of miles, so it is crucial that everything stays up to date, and Chanins professional attitude and knowledge of her product makes this very easy. I am a very happy customer, and very happy to have such an awesome Drive Manager who makes sure that my Highlander is well maintained, and safe. Thanks so much Chanin

I have been coming to this location for about a year now. Mike Santamaria has helped me out every time I come in. I commute to san fernando 5 days out the week so i put on a lot of mileage. Mike always is able to get me in when it is convenient to me. I greatly appreciate the great service. DEFINETLY will be coming back

Where do I even begin I am a first time car owner and I got my car in 2017. All alone out here in the av and no one to tell me the ins and outs of a car let alone a hybrid hahah . Well I’ve been going to Lancaster Toyota service center since I’ve gotten my car and let me tell you the service and advice I’ve gotten on my car has been above and beyond to be honest .I don’t trust anyone else with my car other than Chanin at Toyota of Lancaster service center . No words can describe Chanin’s dedication to customer service. I’d be lost without her. ❤️❤️

I love doing business with Chanin Yescas she is very professional and her team never lets me down always quality work and and in a timely manner as long as Chanin is there is will continue to go to Toyota of Lancaster

Brought my vehicle here and the customer service i recieved was stupendous, my advisor was eric bravo at first i was skeptical from reading reviews i commute to the valley and normaly get my services done there, but after this experiance eric really reasured me that i was in great hands. Thank you eric and thank you toyota of lancaster.

Very friendly staff. Just purchased a Tundra from a third party and Mike Santamaria helped me complete all major services.Will definitelyng be back and seeing mike

I had my car serviced by Mike Santamaria for the first time at Toyota and I was nervous because it was my first car service experience and I have to say that Mike made me feel so secure and confident that car was in great hands! Thanks Mike!!!

I own a 2004 Toyota RAV4. When I was driving it, the serpentine belt snapped and the car began to overheat, so I pulled over as soon as I could. I had the car towed to the Service Department at the Lancaster Toyota Dealership on 9/16/20. The service representative that assisted me was Mauricio Orellana.After the technician performed a leak down test, they told me that the engine overheated 100 degrees over its normal operating temperature, and that coolant leaked into all of the cylinders, and that the pistons had damaged the block beyond repair. They said my only option was to replace the engine with a used engine (My engine only has 78,000 miles on it). They quoted me $7,000 for parts and labor, and when I asked how much a used engine costs, they told me $3,000 for 90,000 mile engine, so that would be $4,000 in labor. I understand that there needs to be a mark up on the parts to make a profit, but I was able to find a remanufactured engine of the same model for $1,500, literally half the price for a brand new engine. And I could find a used one for around $1,000.So I wanted a second opinion, and I was going to have the car towed to another mechanic. They charged me $300 for the leak down test.I had the car towed to The Shop in Quartz Hill, and they told me that the block and pistons are fine, because the engine has a timing chain inside of it, and that the serpentine belt does not affect the timing at all. They also said that there was no coolant in the cylinders, and that the engine was completely fine, it just needed a new serpentine belt. They charged me $127 for parts AND labor. I just rounded it up and gave them $150 for a tip too, and I told them I appreciate the honesty. Ive been driving the car for almost a month now and it drives great, no issues at all.With parts, labor, AND a tip, this literally cost me half of what Toyota charged me for a leak down test.If you need to get maintenance done on your car, and its not under warranty, do NOT go here. These guys are liars and sharks and are just trying to squeeze a dollar out of anyone gullible enough to listen to them. Take your car anywhere else! I hope this helps someone in the future.

Love having my truck serviced here, especially when Mike Santamaria is my service writer I never feel like I have to question or worry about anything when he’s my guy.

Excellent service thanks Sean Preston

Very good

Great service

They didn’t refund the service I paid when I buy my car

Just wondering what is the point of making a appointment for a oil change for 8:45a.m. I was at the dealer at 8:30 and now going on 2 hour waiting really!!!

Service