Terrible experience! Paid upfront for a leather sofa loveseat. Shortly after the transaction our house purchase was cancelled, when we attempted to cancel our purchase and receive a credit BEFORE WE TOOK DELIVERY they refused claiming all purchases were final. The furniture at the time had never left their warehouse. We live in Minnesota so we had no place for the furniture. We ended up giving the furniture away. Terrible people to deal with, terrible business practice! Terrible owner Bruce Wine made statements based on a fictious opinion that was very derogatory towards my wife and I. Now 7 months later we have purchased a new house in the villages and zero furniture will be purchased at Leather Gallery and Bedding.You did nothing to help me with my issues your only communication was to harass me to take delivery and refuse credit. I finally found someone to take it off my hands. You lied in your response to my review like you lied to my credit card company. This was not a discontinued set.You had advertised it several times as a special buy in the villages news paper. In fact the sales lady had indicated we better hurry and purchase, only eight sets left. Your pathetic. You could have simply sold this to someone else. Oh wait a minute, that would require a customer.

I bought a FlexSteel loveseat from here in June 2020. I paid $3k and the loveseat hasn’t worked properly since delivery. It’s not usable and hasn’t been since delivery. Their service department has replaced the mechanism and it failed too. I called this store for help and was told not our responsibility it’s a service issue. Asked to speak to manager and store person said, ‘sorry he can’t help you’. This store sells the furniture but won’t help with issues after the sale. Do not recommend them at all.Note: I was finally able to discuss my issue with the store manager and he convinced Flexsteel to replace my loveseat. Now all the remains is to clean my brand new carpet damaged with grease by the Flexsteel repair person.

The store experience was very nice. However, when my recliner arrived, it became a disaster. The chair is not as the one I sat in for at least 30 minutes; it leans forward, it is higher on one side, the arms do not match and the back cushions are not symetrical. Excuses were all that was offerred; this is my first major purchase since my husband passed away. I purcahsed four chairs for him and each was perfect; none were as highly rated as this chair. I expected a good chair and got a horrible product; I should have gone to Lazy Boy. Caution to you if you consider purchasing a product at this store.

Nice store. Bought a couch and recliner. Little disappointed when arrived because there were stiching issues and mechanical issues. The quality control dept wasnt up to par, but it was fixed and i am happy with purchase

Best furniture experience of my life by far!