Well first time i left with my vehicle supposedly done i got 3 hours away and found out that parts had not been put back together and left on my passenger door step as well as my water tank had not been hooked back up in my conversion van costing me another trip back and overnight stay to have it repaired the correct way. I had to ask for compensation for that second trip... only to find out a couple days after returning that during that 1st or second repair the technician had broken off bolts that held up the water tank and thought that they could just place 2 tiny screws in fiberglass to hold a 29lb water tank up. The entire support system fell out onto the driveway of my home thank God and not while i was driving. This error on the technicians was a critical safety error and a choice to be sneaky or lazy and not fix what they damaged. I no longer have trust in this dealership and would advise you to double check your service since it appears that no one is looking out for the work done or the safety of their customers.

Just purchased my CLA 250 Coupe. Jesse and Scott have been amazing! They are super kind, friendly and know what they are doing. Though there are flaws with the center that I cannot neglect, I really appreciate Jesse’s and Scott’s knowledge and involvement.

Took an SUV in for recall replacement. Received great service as always. Couldnt help but to check out the new 4x4 sprinter van! Looks like this could be in the future for me!

Took my wifes M350 in for a standard Service B. Nothing out of the ordinary on the service report or communication from the service department. 9 days after the service, the engine started the dreaded knocking sound. We had the car towed to a different company to get the issue diagnosed. After the inspection and oil sample, we were informed that the engine had thrown a rod and we needed to replace it. I called the service department and informed them what happened. Was met with defiance, defensiveness, etc. I was never offered any assistance with anything. Was basically told That happens. Sorry. We have always been on time with every service interval with this car and had zero previous issues, knowing mechanical fixes are expensive. Either an issue was ignored and/or not caught during the inspection or an error was made during the service to cause this to happen. During the process of removing the old engine, it was also found that a head gasket was going out and had been for significant amount of time.My family has owned many different models and we were happy overall with our vehicle, but we will never give Mercedes-Benz of Tri Cities our business again and recommend anyone to take their business elsewhere.I dont expect to be reimbursed the 5 figures I had to pay for a new engine and work involved and understand things happen, but to be told That happens. Sorry for your luck isnt how people should be treated.

I bought 2 cars already here.Most likely I will get another one..The best dealer in town??? Maybe not but is a really good option

We received great service from all but Brian and Madison were wonderful to work with! I highly recommend Mercedes Benz of Tri-Cities! Great car too!

Place is OK. Like any other dealer they try to rip you off. I want to say my service experience is better than the sales experience

We purchased a used S550 from McCurley last year and had it transported to TN. I waited to post my review to make sure everything on the car was correct. We have put 15,000 miles on the car and it has performed flawlessly. The only nerve wrecking part of the experience was that they would not accept a deposit to hold the car. We could only secure the car by completing all the paperwork and since we are in another state, this took several days of overnighting paperwork via FedEx, during which time the car could have been sold locally. Other than that, the experience was great. The car was exactly as described, the McCurley folks arranged for a reasonably priced transport and the car arrived within a week of completing the transaction. Within a day of its arrival, the car developed a problem with the blind spot monitoring system. This was not a certified car, but McCurley had us take it to our local Mercedes dealership to have it repaired at their expense anyway. All I had to do was drop off the car and they took care of the rest. I know this was not a cheap repair. Now, thats service after the sale! McCurley went above and beyond!

Marisela was wonderful to work with. She listened to my needs and wants in a new car and found the perfect match for me.

Actual “Truth in advertising” I was visiting family over the Memorial Day weekend and out of curiosity I took a peek at Mercedes-Benz of Tri-Cities website and saw “Express Service” no appointment necessary. So being from the Metro area I followed my training and went early Saturday morning 0735 to ensure my spot in line. The other reason for the early arrival was so I could return to my family’s house quickly, as previous experiences simply found a service advisor stating “we no longer offer that service”. To my surprise the service writer said “good morning and how can we help you today?” If you’re reading this then you’re like most Benz owners who take care of your baby and expect a certain level of service and professionalism. I am proud to report that I found both at Mercedes-Benz of Tri-Cities.

Our service advisor Shyanne was awesome! We were passing through Richland, Wa on a driving trip when our check engine light suddenly came on.Although MB of Tri-Cities service department was booked for the next week and a half, she squeezed us in for a last minute diagnostic, identified the problem as a defective gas cap, got us a replacement, assured all other systems were in normal working order, washed our car and got us on our way.I can’t say enough for her concern and her over-the-top efforts to keep us on our travels with peace of mind! Thanks for your exemplary service, and I highly recommend your dealership to any MB owner!

Hello everyone, I’m a full time traveler in my 2019 Mercedes-Benz Sprinter. When I need maintenance it’s usually a case of pick the closest dealership and most of the time it works out. Recently, disaster. Recalls had service departments flooded, and therefore months out for just a service. I just hit the phone book working my way outwards from my location. When I called Mercedes-Benz of Tri-Cities, I got a completely different response. “Yes, we can get you in for service!” They essentially have a specific workforce set aside for regularly scheduled maintenance, which allowed me to get into this small scale dealership with only one lift that can handle my rig the next day.On top of that Tyler Richter did everything he could to help me out. He even worked very hard for me to get a warranty issue fixed at their location. In my opinion Mercedes failed to fulfill their coverage promises on a mileage technicality when the failure happened well before the allotted mileage and was documented at another location. Instead of leaving me with a broken item or paying out of pocket, MB of Tri-Cities took care of me.Learn my lesson and get warranty issues fixed before the warranty runs out, they can’t do that for everyone! It wasn’t a particularly expensive fix for a Mercedes, but in my opinion what’s a small loss in the name of potential lifetime brand loyalty?Put simply, MB of Tri-Cities was there for me when I needed them. They treated me like a local who would come back over and over again, and they saved me $ when it wasn’t anywhere near their responsibility. Highly recommend this service department and in particular Tyler Richter.Thanks again!Zach and Winter.

Hello this is my first Mercedes I’ve had it for five years now they are the only company that has worked on my car they are the only people I trust with it I know the maintenance on them are expensive I knew that going in but that’s the price you pay for quality I tell people that all the time quantity it’s cheap quality it’s expensive it’s all what you want to spend your money on you guys have been great to work with, The customers service has always been top-notch I have never ran into a hacker with anything and I would definitely recommend you two friends in family members who would like to purchase a Mercedes-Benz here thank you guys so much I really appreciate it.

I dropped my car off for led light repair and transmission “slipping”. I wasn’t aware that these vehicles adapt to your driving... apparently that isn’t for me. Amidst my frustration for purchasing such a vehicle without knowing this detail, huge mistake on my part. The service team did a fabulous job of dealing with my for lack of a better word poor attitude.

Just dropped off a friends car. But they are very happy with their car and service given.

Avoid McCurley Integrity dealerships in Tri-cities and Rob Phipps from the Benz dealership in kennewick Wa.We made the mistake from purchasing a Chevrolet Suburban from the Mccurley Benz dealership in kennewick Wa. We came in with an approved loan from our credit union. We made the car salesman helping us know our price range, what kind a payment we could afford, and what out loan inteiled. From the get go we felt pushed and rushed into our purchase. We must have heard at least 50 times about the Integrity of their dealership. We came in on a Saturday night and they pushed everything through without really verifying with our bank if this was going to work with our pre-approved loan, they had us sign paperwork and sent us home with our vehicle. 1st thing upon exiting the car lot was there was a absolutely no gas in the tank so we had to go right across the street and fill it up, got home and realized the car had No key fobs so evey time we opened the car the security horn would honk until you unlocked it from the inside. The next day we called the dealership and let them know about this. They reluctantly gave us an I owe you for a tank of gas, and the key fobs they said we would have to purchase them ourselves and that they would give us their dealership cost.. they tried to justify this by saying that they gave us a 2 Benz key chains...really? I called the service department to get a quote on two Key fobs and at their cost it was over $300 for the fobs and programing. My husband went online and got two Chevrolet key fobs programed them himself for $40. About a month later my husband contacted them about the gas, instead of just giving us a voucher or sending us a check Rob acted very shady about it, and said we would have to wait until he got back from vacation and we could not Contact anyone about it until he got back. Finally a few weeks later we had to go meet someone at the gas station tanks so they could fill it up for us. It was almost like a backdoor deal, it was very strange.Back to our loan: long story short we get a call the following week saying we had to go through a different lender and now we would have to put down $2,500 to keep the car. The deal was finally finalized 3 months later, 3 contracts later, one of the contracts they didnt even apply the $2,500 we put down so we would have been out that money. Honestly it was the biggest headache, and come to find out we just bought a lemon from a dealership that preaches IntegrityOff and on our car had little issues, and 5 months later our car starts smoking and we hear a knocking sound. We take it right in to the service department and come to find out the engine needs replaced, the ball joints are bad among various other issues, even the tech agreed these all had to be pre-existing issues. We had even serviced the car twice in the amount of time we had the vehicle and have records of doing so. We Contacted Rob Phipps and Mccurley and they will do nothing for us. The best he said he could do was to sell our car at auction and give us what they got for the car, this probably would not even pay off the loan. Then after my brother in-law Contacted them because he had just recently bought 3 new vehicles from their dealerships they said they would discount the repair cost from 12,000 for everything that they had originally quoted us to 8,000 for the engine only. We have since got quotes from different mechanic shops in the area and are currently fixing our vehicle for half the price Mccurley quoted us.In closing I know my family and I will never do business with any Mccurley Dealerships in the future, we will learn from my mistake and always buy an extended warranty because no matter how much Integrity a dealership preaches they have, in the end they only care about sales and not the buyer.Mccurley Integrity Dealerships, Rob Phipps, and Team I think you need to reevaluate your Integrety!

Everytime I take car in for a service I am always well taken care of. Tyler greets me by name (Hi, Ms. xyz) everytime I am in. I appreciate his kindness. Matt is absolutely awesome! And Cheyenne/Shyanne (cannot remember how to spell her name, but want to recognize her) is very sweet, knowledgeable and does her best to fit the vehicle in for service. Thank you MERCEDES-BENZ OF TRI-CITIES FOR OWNING UP TO THE MERCEDES-BENZ BRAND. THANK YOU ALL!!!

First rate courteous service. They make you feel like part of the Mercedes family. Sheyanne and Tyler were warm and welcoming, actually not dreading having to return to a dealership the next time.

My turbo boost went out on my Rv while traveling far from home. Although they were booked, they fitted me in and got me back on the road.

Ok fair, their prices are a bit higher than comps, but Martin really took great care of us and the service and mechanics department is without match. What a great experience. This might be our new family dealership, and I havent said that in 15 years! Thanks guys!

The salesmen, Brian, that I worked with was great! He was knowledgeable about the vehicle and answered all my questions. He was also punctual and respectful of my time. I will definitely refer friends and family to this dealership.

Not sure who you think I am but I never did business with you because you took too long to come out and help me. Judging by your reviews, you guys suck. Glad I didn’t do business with you

We had the best experience buying a car, our visit was no pressure, easy to deal with and Martin was full of information, he explained the whole car to us, which is like buying a new computer! We drove 4 hours to buy from them and would deal with Martin & Rob again, best Mercedes sales I have met so far.

I am so happy with my recent purchase!!!! Marisela was wonderful and she and Frank made buying a car a pleasant experience which is the way it should be. Marisela even came to my house to set up my garage door opener! She made sure that I knew how to work all of the features in the car. I highly recommend them.

$250.00 for an oil change. Repair took 3 months and cost $5000.00!

Its expensive, but you get what you pay for and then some with this Mercedes Benz Service Center. Good work! Friendly people!

The best service I have ever received when purchasing a vehicle. Between Frank Dettrey and Marisela Valencia I could not ask for a better experience. I felt valued not only as a customer but as person, that is pure authenticity. Frank is the manager of the store and he took the time to listened to my needs and wants and reassured me on my choice and went completely out of his way to make me feel secure and safe with my purchase. I drove two hours home with a smile on my face the entire time! The whole dealership had apart on my transaction.I received an amazing trade in price for my trade thanks to the used car manager. Kudos to the GM Josh Mason for running such an intelligent, trustworthy, honest, devoted team. When considering buying a car ask for Marisela!!! She will not disappoint.

High quality service

I bring my cars to M-B service DEPT. for of their needs. The service is peerless.

We were on a trip- RV gave is ABS error. We could only drive 20mph! We called they said we could stay on their site & see us at 7 when they opened. Everything fixed by 10:30! Crisis adverted! Thx guys!!! Great customer service!

I had a headlight issue with my 2004 Jaguar. No one in my town of Hermiston would even look at it.On a referral I called tri-cities Mercedes and Matt in the service dept.had no problem scheduling me for an appt. Matt met me on my appt.date introduced me to Nick in the service dept. and within within a short time my headlight was fixed and it was extremely affordable and when Im ready to trade up they will receive my business. Thank You Tri-Cities Mercedes.

I had my engine light come on on the interstate close by and decided to call these guys to get help with my Sprinter van.After speaking with Pete on the phone I drove the van to them. They were able to look at it first thing the next morning as I was on a tight schedule. They even drove me to and from a local motel for the night which was greatly appreciated.I just want to say that my experience has been more than excellent, Pete and Gerardo were very helpful, friendly and got me back on the road in record time for my trip (and with a very reasonable price). I expressed some technical interest in the work being done, and they even introduced me to Luis the mechanic who was thorough and explained everything in detail to me. They actively listened to my concerns and were able to help me in addition to answering several technical questions.These guys treated me like gold, they went above and beyond to help me out. I know where Ill be going if I ever pass through town again. Thanks

Took my E55 AMG Mercedes in for fuel smell after filling up and was covered under extended warranty and was a great experience. Service writer Tyler was very professional and all setup and done and even got a loaner car for the day. Highly recommend this place.

After having the worst car buying experience with a local Mercedes dealership, the car buying experience with Mercedes Benz of Tri-Cities was terrific. They were honest, transparent, and worked to make the transaction efficient and customer focused. The team at Mercedes took the time to deliver the car to Spokane through a snowstorm on short notice. I would purchase another car from them without hesitation.

Though my car was off brand they treated it and myself well.

Walked in to test drive a brand new c300. We were helped almost instantly but there was no introduction and they never asked if we wanted water or anything else. We test drove the car and the sales lady who was nice had to drive the car first. The driving experience wasnt that great on the car but thats why we were shopping.The part that gives this review 1 star and not 2 or 3 is when we wanted to talk numbers. Obviously if youre comparing multiple cars you want to know what your monthly payment would be because thats a LARGE part of deciding what car to buy. We spoke with Phillip and he wouldnt discuss anything with us unless we committed to buying a car. When we told him not today he insisted 3 more times. Even if we loved the car, which we didnt we couldnt of considered it because they wouldnt even talk basic rough estimate numbers. They also belittled our credit saying it probably wasnt good enough to buy a Mercedes and we might need a co-signer.Overall if you arent worthy of buying a Mercedes they wont talk to you. It doesnt matter that we make a LOT of money, were young and didnt fit the Mercedes profile in their mind.We wound up buying a brand new loaded Audi a4 s-line which was the same exact price as the Mercedes we were looking at.Unless you walk in wearing a fancy suit and watch dont expect them to take you seriously enough to discuss anything of importance.

My visits here are always pleasant. Helped by courteous staff member when I dropped off the vehicle for airbag recall service. Service managers were helpful in addressing the issue and concerns. Staff are respectful for customers time. My vehicle was returned to me in a timely and clean manner. Overall I am satisfied with the most recent service at Mercedes Benz of Tri-Cities!!

We live three hours away in Oregon. No Sprinter dealers in Central or Eastern Oregon. I had the first service done there on our Sprinter RV. That was fine. But we had a check engine light on. They had to pull the front bumper to repair a mouse chewed wire that happened in winter storage. Extra $500. Go home, a couple weeks later take it out and the same error message. Had to make another appointment and again drive three hours each way. Mouse chewed same wire, again nearly $500. Why am I pissed? The mechanic never looked to see if there was signs of the mice still being in the compartment the first time. No warnings to me that we would want to check and make sure. I had assumed that they had cleared out with our summer driving. When we were there a second time the engine compartment full was full of mice nests. They left them just the way they found them. Not their job I guess...When I mentioned that they could have been more careful - perhaps warned me that the mice might still be there - I got no apologies. Just sullen looks. What turkeys. And I got to pay sales tax too! Not going back to them ever again!

Marisela was our sales consultant on our recent car purchase. She was very friendly, knowledgeable, and professional all the way through the buying process. I would highly recommend asking for her on your next purchase. I also have to note that the entire staff at the dealership was welcoming and professional as well. Excellent customer service, well done!

AMAZING COMPANY TO DO BUSINESS WITH! Spoke with Todd who was very professional and kind. Great business ethics. If this dealership calls you to order a part be glad because they are absolutely amazing! Thanks for the business. Hoping to do more business with them in the future!

I had an amazing car leasing experience today. I told them that I wanted thinking there was no way, and they made it happen. There was no haggling, multiple trips back and forth between the sales guy I was working with unseen manager. Just the right deal first time. I worked with Alex and Frank in sales. If you want to get it done with no bs these are the guys that got it done for me.

I was there to have our sprinter van fixed. I got there @9:55 am, I left @7:05pm. I must say Matthew was great. Nice talking to him. Good man to have run the place. Mechanic I think took too long. He did explain to me what happened.

Excellent customer service and beautiful dealership. I’m extremely happy with my experience here. The staff goes above and beyond to deliver the ultimate Mercedes Benz experience :) great job guys!

I had issues with my car and was taken care in Mercedes Benz dealership - Russell Graves the best I ever expect- thank you so much II filled important thank you again

Everyone at this dealership is exceptional. From our first purchase to those that follow, we are happy we have McCurley to buy from as well as have our vehicles serviced by.

Good service provided by the service team

Excellent service, the dealership worked owt a great deal for us saving us a trip to Yakima. Highly recommend this dealership! 5 stars

The greatest service department ever!

Good assortment of vehicles new and used. Staff is knowledgeable and friendly. They will follow up if you show an interest. They respond more appropriately according to your manner. It is a Mercedes dealership.

Russell was professional and helpful in identifying the car that really satisfied what our stated needs were. We recently drove to California and were very impressed with the comfort of the ride, and the way it drove, as well as the gas mileage. Thanks for listening and finding us the car!

Usually I have great service here and only have positive things to say. My last visit was very disappointing. I decided to pay to have my tires rotated as part of my annual service. The tires were rotated but the air wasnt adjusted. I ended up having to go back two days later to have the air adjusted so my TPS light would turn off. I realize this is a minor thing but if you forget one small detail what else could have been forgotten or not done??

My car was in an accident and I went into Mercedes-Benz Tri-cities to get a quote on repairs. Everyone there was so nice and knowledgeable. They all made me feel like I was in good hands. I wouldnt go anywhere else now.

We just bought a car here.We were driving over to Spokane (from Seattle) to look at a different car but decided to divert and go all the way to Tri-Cities to look at a car there instead.From the phone call to check on the availability to being welcomed when we arrived to finishing all the paperwork (we bought the car!) Mercedes Benz of Tri-Cities was first class in service!Our experience was smooth, easy and void of any of the pressuring or double-speak you often get at other dealers.Ask for Kelby Martin if you decide to come buy a car. He was warm, knowledgeable and put us at ease throughout the test drive and negotiations. We really appreciated how personable he was with our kids and how well he handled the whole process.Additionally, Maricela, the floor manager, went out of her way to accommodate our specific needs, including finding ibuprofen for my wife who walked in with a migraine. She was personable and made us feel taken care of while we were there.Wade, who handled all the paperwork was a straight shooter with a good wit and made the process clear and easy to understand. His manner underscored the integrity with which the whole dealership is run and built on.If there is a car you are interested in at Mercedes Benz of Tri-Cities you should definitely go and know that you will be well taken care of.

I deeply regret working with this dealership and their used car salesmanand if you are looking for a place that will go out of their way to screw you over then this is the place for you!We were ready to buy a Mercedes Benz vehicle and asked certain questions about the certified Mercedes Benz vehicle we really liked and they lied right to our faces.There is no integrity at this place just dishonesty.They assured us that the certified used vehicle we were interested in was in great condition and that it was never repainted and that there was no damage to the vehicle. We really stressed these questions to the lady that was working with us because that was something we did not want. A few days after our purchase we found paper work and receipts from Mercedes Benz stating that the car had been repainted and repaired after damage that had occurred. We went back to the dealership feeling frustrated and confused. It would be understandable if the car had been repaired elsewhere and they had no idea but they clearly did. The person that made the repairs was still an employee but stated he had no memory of doing anything for that vehicle even though his name and signature was all over the paperwork.The lady that worked with us and the used car sales manager Philip finally told us the truth but still assured us that the we had a great vehicle that was in really good condition and if the paint does start to chip they will make right by us by either repainting the vehicle or starting us off in a new vehicle.Fast forward a year and of course the paint starts chipping pretty badly and we talk to Phillip who of course states that he will look as some numbers for us or another vehicle they may have and give us a call about what they can do for us.He never called. We go back there and start looking at the vehicles our selves but then Philip runs the numbers for us and says the only thing they can do for us is a trade and we would loose $12,000-$14,000.They messed up and expect us to pay for their mistake. The way they handled this situation was just horrible and the worst customer service I have ever experienced.We will not be purchasing another vehicle at any McCurley Integrity dealership neither will our friends and family.

Third car purchased from Mccurley Integrity Dealerships! First one from Mercedes-Benz. Ryan was extremely patient, friendly, and helpful. I gave him what my list of needs were and my list of wants in a used vehicle. Ryan helped me find the vehicle that matches both lists.I can honestly say that I felt comfortable with the whole experience, from shopping to closing with Danny. This was also the third car Ive purchased with Danny. Danny handled our financing, he found us financing within our budget at a better rate.Mccurley Integrity Dealerships will always be my first stop when Im in the market for a new vehicle.

What an outstanding experience Shelly and I had . Deanna Ivanusa was so professional and helpful from start to finish . Wade McCurley made the financing seem effortless and explained every detail . His professionalism was truly second to none . We are in love with our new car and the service we received ! Thanks again we couldn’t be happier !

Knowledgeable, nice, and even though I didnt purchase anything I thought they did a great job!

Great customer service, my husband and I took our car to get fixed under warranty and they helped us and gave us all the information we needed and explained to us everything step by step.. great customer service

Went to Mercedes Friday to try to purchase a pre-owed. Found one we really liked so finance said they would send the application to try and get funding. Was told it was to late in the day and they would for sure call me back Saturday. Well here it is Sunday and no call. Thats what you call being very courteous. Sure not the way to respect you potential buying customers. Bought from McCurley before and never been treated this way.Show some respect for people with some kind answer.

Personally understand why this highline dealer has such a poor rating. Zero customer service! I recommend making a drive to Spokane, Yakima or Portland if want to buy a Mercedes-benz.

Jesse was very helpful and knowledgeable. We were treated with respect. We would recommend Mercedes-Benz of Tri-Cities to anyone who is looking for a new or new to you vehicle.

Very helpful parts department

MB of Tri-cities sold me a vehicle recently. They made it seem that the warranty had expired and that it was necessary to purchase another. A 1-month warranty was provided from the dealership making it seem that the other warranty had expired. From the manufacturer there is a 6yr/72,000mi warranty for basic coverage and also for the drive train. My inquiry into the warranty yielded no additional information other than the warranty provided by the dealership. They then sold me another warranty that is basically worthless but they took my money none-the-less. They did NOT disclose the full details of the vehicle during the purchasing stages.I will be contacting the BBB and Consumer Protection since they did NOT DISCLOSE full details about the purchase and also the Bait-and-Switch method used to lure me into purchasing another warranty.I WILL NOT RECOMMEND MB OF TRI-CITIES for anything! Steer clear of this dealership!!!Integrity dealership my Backside! That in itself is FALSE ADVERTISING!8/5/2019 UpdateI have gone into the office and signed paperwork to get a full refund of the extended warranty, as agreed. The refund has yet to be credited to my account, also as agreed. I’m really beginning to question the “Integrity” in the name of this dealership.in·teg·ri·ty/inˈteɡrədē/noun1.the quality of being honest and having strong moral principles; moral uprightnessI’m just not seeing this in their dealings. Still just another car sales location on a map.

The service department is outstanding. They do a great job, the facility is nice and there is a great parts department.

These guys are the best service department did a great job we were broken down and they got us back on our way quickly

Guys are the best! Great service. Great people. Great expertise.

Matt his team are very knowledgeable and treat customers with respect and kindness. They work hard for you

Happy Anniversary to us. Thanks to Mary Lou, Jon and Rob, it was a pleasant experience

They are not for the average Joe they only cater to new car needs they operate like our government poorly

Very friendly service guys. Troy really does a good job of servicing your investment.

I went to get parts for my sl500. An employee opened the door for me, directed me to the parts desk. The employee helping me at the parts desk was helpful, smiled and gave me a recommendation. 4 of 5 stars because the cost of OEM parts from dealerships are simply overpriced.

Ed Refaat was a pleasure to work with. Thanks for helping my wife get into her new van

I was prepared to purchase a certified pre owned Mercedes that was absolutely stunning. The car was close to $82000 as a purchase. I enjoyed working with Marcella in sales as she spent the needed time with me to get me the info on this large purchase.Feeling excited I was turned over to Danny in the finance department. After signing most of the documents and listening to the extended warranty sales pitch and asking what the terms of the financing were (havent received them yet) Danny produced a one page sheet that had my payment over $230 from what it should be. When I looked the interest rate was similar to what my credit union quoted so I asked what the principal amount was. He said $93,xxx. Asked where the higher amount was coming from and he said the McCurley designer warranty that he had calculated into the payment.I told him I wasnt going to spend the money on the extended warranty which started the sales pitch again. I said that I was not going to buy the car with the warrenty and that I was feeling that I was out of my league on this price amount and would be walking away.The most offensive thing that Danny did was to pull the handwritten negotiation page that I had signed out and stated sir didnt you agree to buy this vehicle. At that point I said Now I am really walking away.Horrible experience and a shame that Marcella works at this dealer.Update:I received a call from the GM about fifteen minutes after I posted this review. Also Marcella who again I can not fault in any way also texted me with an apology.I would recommend that anyone looking at a luxury car brand in the Tri City area go to BMW of Tri Cities. I have always been a Mercedes person but after my ridiculous experience at this McCurley dealership I went looking around. My purchase could not have gone any smoother and I couldnt be happier with my BMW. So happy that we will return to purchase my wife an X1 or x3 by the end of the summer!

Great service. We look forward to working with them.

I appreciate the professionalism and dedication they had for me

Great customer service, light refreshments, overall good place!

Wonderful customers services in all tricities Washington area

Bob in parts is super helpful and really knows his stuff!

Just called today 2/12/2017, and a Lady answerd my call. I asked for some information regarding services. She told me that the service people were closed. Then she cut off my next question with an awkward byeeeee and hanged up. Then I called again and no answer straight to voicemail.

Sales person was nice answered questions I had

Get rid of that horrible commercial featuring that extremely annoying women who has a voice only a piece of chaulk could love. Horrible!!!

They gave me the run around, lied to me about how much I could put on my credit card for a down payment amd why, amd ran my credit without us having any kind of agreement.Go to Yakima or Spokane.

The best customer service,hands down!

The service personell were nice

Best place to buy a car

I asked them to check everything, but When I left this place I had a problem with cooling system, I didnt get my destination! How its gonna be ?

Very polite and friendly staff.

Excellent customer service

Great svc.

Very slow service! Think twice before leaving your car here..

Great car lot and good people

You would be surprised tell them gerald sent you

Nice people to work with

They sold me a car

Very slow service, disappointed

Great service

Luxury

They do not have bilingual employees and cannot communicate with anyone there