We have had problems getting our prescriptions filled in a timely manner, but this last problem will be our last fill with this location. Our daughter is on a medication that cannot be abruptly stopped. Due to the medication class, we have to turn in a new prescription each month. This month, they could only fill 19 out of the 30 capsules and said they were ordering more. Getting to the point where we needed more, asked for the rest of the refill (in the app it said we could request the remainder). After I submitted the refill, it shortly changed to 0 refills. We called the pediatrician and explained the situation and they sent a new prescription. They then said the medication was out of stock and would be ordered. At that time I explained to the pharmacist we only had a few days left. She guaranteed the medicine was ordered. Follow up the next day when it lists in the app that insurance is verifying. This happens all the time. The tech always says oh, we just forgot to override. At that time, guaranteed again by the same pharmacist that the order was in. This morning I call because is still reads out of stock. The tech states it has been ordered and should be in the next day. This is now my daughters second day without the medication. I call tonight because the app now reads pharmacist review thinking it had come in. Caleb answered my call and was very apologetic and helpful, but the situation is it wasnt ordered until this morning because it shouldnt be listed as out of stock on a class II medication. The tech caught it and changed it to the correct code this am. Well, not accurate, she caught it when I called AGAIN to inquire, but assured me it was already ordered. Did not tell me she was just now ordering. Then per Caleb, the pharmacy has had 10 pills from a different manufacturer all week. My daughter is facing potential withdraw symptoms for no reason. I asked Caleb to initiate proper follow up to determine what occurred in this instance. I realize that mistakes happen, but this was negligence. We will be transferring prescriptions to another pharmacy.

Walgreens is a great place and i wont let reviews let it down they only ask for your name and address and prescription

Walgreens pharmacy system will change your controlled substance prescription to a save a trip partial refill. When you go back for the rest of that prescription, you get excuses and apologies but no refill. They used to be good but now are horrible. Just a couple of months ago I couldn’t get the same script filled because of an “unforeseen circumstance “ whatever that means. I’m switching to another pharmacy!

This pharmacy always takes forever. By the time I got to the window my youngest child had graduated high school. All of those memories I could have had... stolen forever. The pharmacist also told me today that the messages about my prescription being ready are automated, and that the signs in the store indicate that they are on lunch from 1:30-2pm everyday. Well Im sorry my doctor didnt prescribe me pills that give me psychic abilities... and if he had I’d be screwed right now wouldn’t I?

Whoever is in charge of the inventory of the pharmacy should be fired. This is the fourth time they have been out of my script and cant get I in until the middle of the next week. Im assuming its because they didnt realize it until it was needed. If you have a monthly prescription you need dont choose this pharmacy. That was my last visit to that pharmacy and Im a very lenient individual.

Store is fine, but pharmacy closes too early.

Not sure what all the negative reviews are for. I live close by and stop in to this Walgreens at least twice a week, and Ive never had a bad experience. Everyone who works there is very friendly and almost everyone recognizes me as a regular customer. Ive also had a few cashiers go out of their way to save me money. Of course prices are pretty high here, but thats standard as far as a Walgreens is concerned. Ive never had any problems at the Pharmacy counter either - sometimes theres a bit of a wait, but that can happen anywhere.

Courteous service. 9am best time for Pharmacy ( when they open).

I love this store. Especially the photo department. Employees are very helpful and friendly even when you don’t know what you’re doing !!

I have been using this pharmacy for years, yet lately Ive been receiving the worst customer service. The wait is always long and the employees are not helpful at all. I would suggest trying a locally owned pharmacy, much better service and actually friendly and helpful. Imagine that!

Im currently in houston and i had a question about doing a floating frame. Donna answered my call and was unbelievably sweet and helpful. Severce like heres is very rare! i appreciate her professionalism and patience. Walgreens you have a great employee do what u can to keep her!

I love this store and come almost every day. Everybody there is cool.

I have been a long time walgreens customer. I moved a few years ago and switched to this walgreens and have had nothing but trouble. I have a hard time filling prescriptions EVERY. SINGLE. TIME! Not sure how this this happens so consistently. If they have a problem with insurance, or your provider, or even being out of stock, they do not notify you. this is completely frustrating especially when you recently have been to the ER for an issue and when you go to pick up your prescription which you dropped off and they first tell you your insurance doesnt cover it. But wait.... yes it does. Then OH! They are out of stock and can get it for you tomorrow! Super frustrating and now Im searching for a new pharmacy. Two stars only because the staff is friendly.

The worst customer service experience Ive ever had. The store manager Lee was completely disconnected and could care less about trying to help me. He kept telling me that he didnt care about my issue that he wasnt going to help me. It was store policy.

Recently this store hot flooded...the young-ish woman with long blonde hair was of great assistance. And despite air dryers I purchased what I came in for. Please thank her for me.Deb Wezensky

Avoid the pharmacy. I had my sick 4 year old with me, so I was trying to be a responsible human and not take her inside and expose the public. After waiting 15 minutes in the drive thru for one car ahead of me, it was finally our turn. The pharmacy employee apologized but said my scrip wasnt actually ready- they were behind. She said I needed to come inside and wait another 15 minutes while they filled it. After waiting inside for 15 minutes it was finally ready. There were only 2 techs and one pharmacist working the counter and drive thru. Grossly understaffed for the amount of traffic coming through. When we got home, I carefully measured my daughters first dose of medicine and realized that there wasnt nearly enough in the bottle for the full 5 days as prescribed. The tech who prepared the liquid medicine had only given us half of the prescribed amount. I called and spoke with the tech who was helping us. She insisted that she put the right amount in the bottle. I told her I was looking at the bottle and there was no way it was the full amount. She asked if the medicine leaked into the bag....no, maam....the medicine did not leak into the bag. After minutes of back and forth and no apology, she asked me to drive back and show her. It was 9pm and my daughter was exhausted so I told her no. I asked her to correct her mistake and that I would be back to get the rest of the prescription tomorrow. Terrible service from overworked and probably underpaid staff. Mis-measuring medication is a pretty big problem and I wonder how many other mistakes have been made at this pharmacy. I will be driving the extra few miles to get my scripts filled at Meijer from now on. This Walgreens needs some help.

When I found out that the photos I received were not in the dimensions I had asked and paid for, the manager, Tom, had them re-printed out in the correct dimensions and doubled up in number, and delivered to my place straight away with a smile, all free of charge, even though I wasnt a regular customer. I highly recommend this store.

Usually quick and friendly service. Sometimes extremely busy

After a situation involving customer service that went bad, The regional manager and store manager made things right quickly. Im glad i voiced my issue to corporate. I will continue to shop at Walgreens for years to come

The people staffing the pharmacy are a joke. They cant ever seem to get anything right. Also the hours on the website are totally wrong. If I ever manage get my prescription filled, it will be the last time I do business there.

Can be slow at times. Others its quick and convenient.

From our of town, stopped in against all the bad reviews. 4 clerks at different times asked how they could help me while I was just browsing. I guess things are looking up here.

This is not a 24-hour location any longer. Walgreens needs to update their information. (5-31-2015)

I have never used the pharmacy here so cant speak on that but the store itself seemed well stocked and the cashier was friendly

I went to get my prescription filled today at around 3pm. They told me they would call when it was ready which was at 9:50pm. I went in thinking the pharmacy would be open at around 10:15 because online it says its open until 12.

I only have given this Walgreens3 🌟 S because of the huge array of things to buy for health and beauty, etc. But the pharmacy the pharmacy and the manager are something else they walk around watch people like theyre criminals and the pharmacy a few employees back there any like they have a attitude with me whenever I came in there thats why I switched to the other Walgreens downtown.