user
Coggin Used Cars Jacksonville
10855 Philips Hwy, Jacksonville, FL 32256, United States
Appearance
Coggin Used Cars Jacksonville
Comments
Ka
Review №1

Nice guy we talked too but their prices or the suv we looked at was sooo over priced it was sickening.

We
Review №2

Bought a 2016 Traverse Ls from there. Great service! Best car buying experience we have ever had.

Je
Review №3

They have more then just Nissan. Great section, and a good number of Diamond among the jewels.

Ma
Review №4

Best car shopping experience I have ever had. Really listened to what I wanted and needed. Will definitely be there again in the future.

da
Review №5

I had a great experience with Scott Messmore in used cars. He was very attentive and came out as i was browsing the lot so I didnt have to go find some one. I got top dollar for my trade-in and the process in finance was great as well. Entire process was quick, efficient, and everyone was very polite.Thanks Scott.

Sh
Review №6

Had a super sales agent! Ask for Mark! Knows his cars!!

Ca
Review №7

I have loved this site! They are very considerate and kind to customers. They also do perfect deals and are excellent with both speed and quality. Very glad to have trusted them! I recommend them for good quality car purchases.

Mo
Review №8

We had a great experience last night. Great selection and excellent customer service. Best prices in town.

Sa
Review №9

Max Datii helped us find exactly what we wanted. We just lost our last CRV Max got us the car we wanted at the price we needed. Very friendly, and actually has a sense of humor! Check him out!!

An
Review №10

Just bought a excellent used 2012 Nissan Frontier . Edger my salesman was the best . Everything went smoothly and the truck is awesome.

Me
Review №11

Long wait time but good service

Sc
Review №12

Rude salesmen.. would never consider purchasing from here.

Ro
Review №13

Dont trust Coggin. Tried to get me for $1500 in completely unnecessary repairs

Je
Review №14

Cleanest car for money can buy

Ma
Review №15

Coggin Chevrolet original new car purchased & serviced here. Even if just drive in for service they will handle what you need done. Appointments OK too. Shuttle available & waiting room is good. Staff knowledable & explain what needs to be done & cost up front.

Fr
Review №16

Found the car of my dreams and Clint and Joe worked with me to make it possible. Top notch service. My car was not detailed before I took possession of it and Clint assured me they would make it right and get it cleaned. If they dont Ill update my review and let you know to think twice before buying a vehicle here. But for now you can trust that you will get great customer service here for the entire time you own your vehicle.One year later: Coggin used to be very customer service oriented but no longer. I have divorced coggin and moved on to another dealership that treats people well. I suggest to those of you looking for a dealership to drive past Coggin. They wont take care of you as they promise. Theyve just become used car salesmen, nice enough to get you through the door but wont give you time of day after you drive away. Its a shame, Ive been a customer for many years and referred lots of new car buyers and people to their service dept. But no more. They wont be getting anymore of my money or referrals.

Th
Review №17

Always a good experience. Quick maintenance. Mike is personable and keeps me updated on status.

ch
Review №18

After visiting other dealerships, we visited Coggin Nissan at the Avenues and were extremely happy with the service, specifically Paul Brown and Mike Brown, and the site.Paul, our salesperson, was insightful and quite pleasant to work with - not pushy at all (a welcome change from other experiences). He was patient, polite, and willing to work with us to accommodate our needs.And Mike, who helped with the final paperwork, was calm and personable.Overall, we had an exceptional experience and would recommend Coggin Nissan of the Avenues to anyone in search of a vehicle!

Ma
Review №19

Edward is the guy to go to here.. good guy who is going to let you buy the car you want, simply answer the questions and help you through the process.. crazy to see a car salesmen thats looking out for the customer and not his wallet..

Je
Review №20

Was looking to buy a 2019 Pilot. The sales manager gave me, what he said, was the best price. Showed a $3,126.00 discount. Turns out his best price was $200 more than the advertised price on the internet. Clearly, honest dealings are not normal at this place. Be wary. Very wary...

St
Review №21

Very helpful to this Maryland Chevrolet owner with service issues. Always enjoy doing business with quality people and businesses. Thanks to Gage

Wh
Review №22

I love this place... Everytime I came here they are all very sweet and determined to help. They keep great records of what you have had done to your car and everything.

my
Review №23

I recently bought a car this dealership. I had the car for only 3 days until it started leaking transmission fluid and the tire pressure light and engine light was on. I took it back and they fixed the transmission leak and found that the catalytic converter had a problem as well. Keep in mind that they said the car I was perfectly fine and had that stupid sticker that said this car is safe for the road and purchase. after a week I got the car on a Friday afternoon. Drove to the gas station for some gas and all of a sudden the tire pressure light came back on. I immediately brought it back and spoke to the used car sales manager David B. He said it was too late in the afternoon to do anything and that all his people have gone home already. He told me to come back the following Saturday at 10 in the morning so they can get it fixed for me. Mind you this is what he said to me he will get it done for me. So now its 10:36 a.m. Saturday morning June 15th hes not here at the dealership what are the sales guy had to call him and ask what problem. And then when they find out did they have to replace all 4 sensors and it would cost them too much money theyre not doing it for me. Wasting my time very frustrated at this place. My friends dont waste your time I come into this place because thats all they do is waste your time. I had ownership of this car for 4 weeks now and only been driving it for two Weeks. I have no idea how this lady has four stars review on Google.

Ch
Review №24

Melanie is always so helpful.She knows her business. I always feel confident that my car is taken care of.

Ka
Review №25

2 weeks ago. We had an appt. At 12pm. Arrive at 11:40am only to be told it would be 1hr 10 mins later before they could service the truck. Leave at 4pm really aggravated because what we was told by the finance manger he would give us 3 free oil changes and 3 free tire rotations was on even on the computer. Finally Thursday the Finance Manger did call and say he would Honor the oil changes. Monday morning I had to call to schedule an appt because tbe lights that we paid for to be fixed was not and the Tire Pressure Sensor was replaced and we was told we would need to take it to Coggin Toyota to get it fixed.We made an appt for this past Saturday to have the light fixed the appt was at 9am we ran errands this time figured by 1pm the truck would be fixed but to our surprise it was not ready until 2pm. The service department should realize Time is money and have called the 1st week to say they was running behind. Its the right thing to do. No one wants to spend all day at a dealership getting a vehicle fixed. Now we have to go to the Toyota dealership 3 weekends spent a dealership to get problems fixed Would not recommend them at all.

ca
Review №26

My family has purchased 7 vehicles from Coggin Chevrolet over the last 10 years. Great experience each time. Carey Watkins is our go to salesman. Very knowledgeable And provides great customer service. Goes over and above each time to make sure we are totally satisfied.

Ja
Review №27

Love this place. We have bought 3 vehicles from here and I will go back a 4th time. Excellent customer care and promptness.

De
Review №28

Never had such a drawn out experience in my life buying a car. These places are why people are buying cars on the internet.End result: we bought a car for a great price and it’s a great rate but the process was long and painful. Would NOT recommend.

Bo
Review №29

Like the way they serviced my vehicle, gave me free tire rotation and car wash, awesome! Also liked the way they send text messaging on other services needed from the inspection with pricing.

Ad
Review №30

Great dealership to work with. Carey and R worked hard to help me after a severe accident where my new(er) truck was destroyed and left me without transportation. They were truly sympathetic of my situation and I feel they went above and beyond to help get me what I wanted and needed. I have bought two new trucks at Coggin and I plan to buy many more vehicles here.

Du
Review №31

So we got a car from the Kia dealership and we proceeded to mess with our financing for a month straight, calling us every other day we need this, this and that and making us sign finance papers on 3 occasions.We ended up dropping them like a bag of rocks and coming here. The most painless experience Ive ever had by comparison!

m
Review №32

Lance Bruner was an outstanding salesman. He was very understanding to my personal situation. Lance treated myself and my family with kindness, patience, and respect. I would refer anyone to work with this young man. Thank you Lance.

MA
Review №33

Great 👍 👌 👍 job they did today

De
Review №34

Love this place! Always get amazing service at a reasonable price!

Am
Review №35

Great Used Car selection! Everyone was super nice. Im not exactly ready to buy yet, but when I am... This is where I am shopping!

Ch
Review №36

Staff was super friendly and made it an easy process to get in and out. They did keep me updated about my vehicle status by text and voicemail. A+ in my book!

Ch
Review №37

I had a great time. Its normally difficult buying a used car but coggin used car dealership made it pretty smooth. I personally have challenged credit, but they to let them worry about it. They got me into a beautiful 2010 Honda Accord and I love it!

Ti
Review №38

Nope. Not a fan. Tried to pull a fast one. Bought a 2018 Tahoe but they changed tired and rims from a 2016 suburban. Unbelievable. Had to go back and fight with them, then they didnt even do an oil change. Not a fan, wont recommend. Start clear of this place. Keep in driving. They dont think people do research before coming in. Just lay the money on the table. Smh. Quite annoyed at the whole mess and I dont think its over yet.

Ed
Review №39

One of the worst place. People working there are arrogant and unfair. Their finance department people need psychiatrist help and their sales people needs some knowledge. A fat guy in finance department is mentally sick and he dont know how to talk to customers. I will not visit this place and I warn my people not to go there. Stay away from these people and place for your own good. I had a very bad experience few days ago.

Al
Review №40

It was nice to go to a dealership and not get pressured.

Ph
Review №41

Good selections, courteous staff but its still a used car lot. If I buy a car and drive it off the lot it looses thousands in value. If I drive it back on the lot (just because its a dealer lot) it does not mean it somehow magically regains value. Your prices for used vehicles are (not medicinally) too high!

Jo
Review №42

Bill Mooney is the best. The service is amazing, almost 200,000 miles no issues no BS

Ro
Review №43

Went here with cash in hand to place a large down payment on a car that I was ready to buy the day I was in the lot. Staff eyeballed me for 15 to 25 mins and never approached me. Even congregated together and still never approached me. I was looking at all the cars and trying to make a decision. Liked the orange camaro. They seem to have no drive to sell cars. Will never go here again.

Jo
Review №44

Service is outstanding! My service agent Bill deserves many kudos for his Personal Touch! Was not disappointed but very great full!

Ca
Review №45

This is a pretty good dealership, they work hard at taking care of their customers.Keep up the good work.

Ka
Review №46

Their service center team is absolutely terrific. Highly recommend.

Sa
Review №47

Excellent service department... stop in and say Hi to Jimmie J.

Tr
Review №48

I went to Coggin Chevrolet the salesman was very nice my dad was helping me to try to purchase the car when the salesman talked to his manager I heard him and his manager talking and the manager was not willing to work with me because my dad was helping me.

Da
Review №49

Amazing customer service while I was still stationed in Japan. See Charlie he really looked out for me

st
Review №50

Great bunch of people, Thank you, Lou. You guys are awesome, great customer service!!!

Ve
Review №51

Your staff was good and pleasant.Not 100% sure, my transmission is completely fix.2014, pathfinder stalled as I tried to get on I-95. Yesterday, Tuesday, 4/24/2018. This happened approximately one hour and thirty minutes, aftergetting this auto from Coggins.Thanks

Aa
Review №52

Went in for an oil change and tire rotation and to have them look at the drivers side windshield washer nozzle that wasnt spraying. Was told it would be about an hour. 3 hours later and the service was done but suddenly both nozzles were broken! Tried to say it would be $100 to replace them! Service manager did replace the one THEY broke for free, but not both. Fair enough, I guess. I bought the other one on Amazon (original GM part, not aftermarket) for about $13 and it took literally 5 minutes to put it in myself. Could have gotten both nozzles as a 2 pack for around $20! So, basically went in with one problem came out with more wrong than I went in with and an attempt to charge $100 for a 5-10 minute install of a $20 part! I guess Ill go back to doing my own work instead of trusting these scheisters!

Ri
Review №53

Best sales group..Big shout out to John Hipp and Jerimiah

De
Review №54

Everyone was very helpful. This is the second time I have been there both times have been great.

Co
Review №55

Everyone was so nice, from the phone call, to the parts department. Richard Smith replaced the battery in my key fob, no charge, and made sure it was working properly .....I will be going back for work on my Nissan.

An
Review №56

Always get my oil changed here they do it quick and wash my car too!

ro
Review №57

Buying my new car was an awesome experience! Many thanks to Charlie and George for making it fast, painless and most of all, within my budget!

Mi
Review №58

Would never go back I was lied to and td the warranty was include in the contract. Found out later it was 2000.00 read every line before you sign.

Br
Review №59

Wow our truck guy Joshua! Awesome no pressure..

Sh
Review №60

I bought my used prius from here about 5 years ago and I regularly return here to get my oil changed. The staff is always nice and the sales people were only slightly pushy, but I mean they are a used car dealership so you have to expect some of that every time you come in.

Ge
Review №61

Friendly people. Easy to work with.

B
Review №62

They sold me a car that I found out had been in a accident. They even showed me where it said it had never had any issues. They just painted the bumper and sold me the car at night so I didnt notice until later and no one ever called me back after leaving messages to talk about the issue.

Bi
Review №63

Great tech adviser staff. Fast service for an oil change

Ja
Review №64

They are super nice, and take care of you. Ive brought my car there 2 times already.

Ba
Review №65

The buying experience was the best. Go see Robert Thompson for a no pressure sales experience.

So
Review №66

Had some issues with services but was able to get everything situated. Employees are very kind and helpful.

So
Review №67

Wow! They have a small movie theater in here!! Im impressed. Very clean and customer service is top level!

la
Review №68

Coggin Chevrolet at the Avenues in Jacksonville, Florida has some of them most unprofessional (new/used car) dealerships managers and associate that we (Mr. Paul & Mrs. Lajuanwa Howard) have ever conducted business with, in our past 30 years of buying new vehicles. Moreover, it’s unethical sale associates, sale manager (Lawrence Alton) and financial advisor (C. Winters) is the worse people (representative of Coggin, Chevrolet at the avenues) that we have dealt with especially, after, we have purchased our new SUV truck (August 11, 2018).We have purchased 5 new vehicles from this company starting from 2004 to 2018. We have referred friends and family members to that company (coggins Chevrolet) in the past. Consequently, we have experienced a new encounter with the company new representatives, who only care about making a sale with us at that moment in time. Note: Once the sale has been made (We purchased a New 2018 Chevrolet Suburban), “They did not want to do business with us anymore and when we had questions to ask them, it was very difficult to get in contact with anyone at the company.” Special Note: When we finally got in contact with the operator and we asked her to send a message to one of the department managers that we needed to speak to them! The operator would forward us to their (financial manager or sale manager) office phones, then we would leave a message for them to call us back. Evidently, they did not return any of our phones calls, then we would text message and email them, and the same results. No return responses!We plan to contact the IRS and the general manager of the Chevrolet dealership Company, because we have given vital/important information to the financial manager (C. Winters) and sale manager (Lawrence Alton). The information is our son personal info known as a W-9 form, with included his Social Security Number (SSN). The W-9 form was to be used for a $100.00 referral document that our son referred us to the company and in turned, we purchase a new vehicle on his behave.Paul/Lajuanwa Howard

Ed
Review №69

Very good service personal, competent and friendly.Nice Customer waiting lounge.

Ja
Review №70

There service department is one of the best around and easy to work with

Je
Review №71

Had a great experience at Coggin. They will always be my go-to dealership for a used car.

Cy
Review №72

Rome is the best. He knows his job.👍🤗

Ta
Review №73

The 2nd car we have bought from here. Very friendly and Jason Hovey was amazing.

Mi
Review №74

We made a 11:00 Appointment with Randy C for a oil change and tire rotation and we were in and out in a hour

Ki
Review №75

What a great place everyone is so nice and fast

Ga
Review №76

Not very helpful with limited inventory.

I_
Review №77

Raymond in the service department is great!

Co
Review №78

Excellent service have always done great business with my family and self. :-)

Kr
Review №79

I love the customer service here!

Se
Review №80

Bill in service is really good

Mi
Review №81

Very nice and professional

De
Review №82

Cars dirty as well as the unshaven salesman. Car pricing not clearly marked on some cars. He had to bring a piece of paper out of his pocket to give me prices.

Da
Review №83

Toyotas salesman wasnt sure about technical characteristics of the car. Why are you selling cars???,

Vi
Review №84

Always very helpful and friendly.

Jo
Review №85

Coggins did not take care of my problem. I made a mistake buying a vehicle from Nissan as they do not stand by their warranty.

Ja
Review №86

Bill in the service department was extremely helpful

Ka
Review №87

Very professional & easy to work with.

Ra
Review №88

Great fast service

Ch
Review №89

Excellent services and great diagnostics

MI
Review №90

Casey is an amazing Service Advisor!!

Jo
Review №91

Buy a Nissan. Drive a Nissan. Cheers!

Wa
Review №92

Everyone is very nice and professional

Th
Review №93

Bad service and bad sales manager no Communication literature .

Jo
Review №94

Beautiful place, friendly

Ka
Review №95

Friendly compassionate people

Ro
Review №96

Love my tuck

Me
Review №97

Service team is great

Fr
Review №98

Awesome

To
Review №99

Lousy car purchase experience and the car I purchased had damage on it at delivery that I didnt see the day before when I purchased it.

Je
Review №100

Great customer service!!

Information
34 Photos
100 Comments
4 Rating
  • Address:10855 Philips Hwy, Jacksonville, FL 32256, United States
  • Site:https://cogginauto.com/
  • Phone:+1 904-207-7642
Categories
  • GMC dealer
  • Buick dealer
  • Car dealer
  • Chevrolet dealer
  • Used car dealer
  • Honda dealer
  • Nissan dealer
  • Toyota dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:11AM–5PM
  • Sunday:9AM–6PM
Offerings
  • Buys used goods:Yes
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Similar organizations