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Best Buy
9977 E Washington St, Indianapolis, IN 46229, United States
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Best Buy
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A
Review №1

Great customer service, staff is knowledgeable and friendly! No other store can beat Best Buys delivery service right now; all other stores has at a 3 week wait... Best Buy has delivered for me in 4 days.

Bi
Review №2

Associate helped me find a refrigerator that wasnt on the floor, but in the back. She explained the warranty info on tge fridge. The guys at tge door loaded me up and gave me advice on transporting it. Folks who care about their jobs and give you great service are rare these days!! Thank you

A
Review №3

Great location, great staff! We went at 6pm on a Saturday, wasnt super busy, and many employees asked if I needed help, when I had questions they answered them, after an hour of being picky, we found what we wanted and headed to checkout, we were waiting in line and an employee jumped on a register so we didnt wait long . Great experience!

Ra
Review №4

Found a good USB device for file transfer between smart phones.

Sa
Review №5

My fiancé and I have bought several large appliances from Nate at this store and he is wonderful to work with. Super helpful and patient. We’ll definitely be going back.

Gl
Review №6

We just moved here from Valparaiso and needed to upgrade out living room TV I came the store I normally would browse before I purchase however I was in the store for at least 20 minutes + I am African American and no store let us walk around their store without inquiring l waved at store clerks and was ignored I waved my hands in the air I started walking to the door and a clerk appeared with a customer and I stalked him until he was finished with the customer and he finally helped me, this should never happen I purchased a 60 LG TV why because Best buy is one of the electronic stores left in America I am still upset about what happened.My name is Glendon George look it up in my account and give the clerk a big thank you from best buy

Wi
Review №7

Wings and waffle fries with the best pizza breadstick app. It was a working lunch, so couldnt enjoy some of the great beer selections on this trip. Fast and friendly so a good lunch getaway.

Co
Review №8

I walked in to potentially get a new wireless earbuds set. Well I ended up meeting Charles who provided me with a wealth of information on the aforementioned subject. He told me the pros and cons as well as going over some other tech as well. I left Best Buy a very happy and less ignorant customer. 10/10 would recommend

Mi
Review №9

GOT my new TV! SO NICE TO SHOP IN PERSON. They also informed me that they would recycle my old TV for me as long as it wasnt too large! Fyi..

Te
Review №10

Employees were awesome. I bought having trouble transferring my songs library from my old iPod to my new one. Two of the dales staff came to my rescue and showed me how to correct the problem in just a couple minutes. I must say, Best Buy employees are the most knowledgeable and helpful employees Ive ever encountered. Kudos Best Buy!!! Ill definitely go to Best Buy for my future electronic needs.

so
Review №11

Theyve stopped carrying all affordable equipment because theyve gotten so greedy. And their employees all have attitudes. Avoid like the plague!

be
Review №12

Hard to find helpful staff. Finally got someone to help.(on break but still helped me) Then amazing 2 more showed up afterwards

Ro
Review №13

Phil did an awesome job in helping me set up my phone.

Al
Review №14

Love the curbside pickup. Friendly and knowledgeable workers. I love the selections and cant beat their prices.

Ro
Review №15

Five stars because I just love best buy (electronics) really.

Ma
Review №16

I like going to best buy because I get good customer service.

Ke
Review №17

20 years since Id been in a Best Buy and now I remember why that is. How can you not know what an RCA to wire plug is? Same worthless service as ever.

Ja
Review №18

I gave a three star not for the store but for a sales man, if it wasnt for him I would of gave the store a one star. The store seemed very unperpard to be open .

Th
Review №19

What are very good people there they help me out and I got me a nice TV

Ry
Review №20

Very helpful staff and cheeper Prices on xbox items than gamestop!

Ta
Review №21

Just came ot look around. Pretty nice customer service, i got asked can i help you and i say no, but thanks.

Mo
Review №22

Food experience picking up my order, very easy

Da
Review №23

Nice place to get a new cell phone, they even have some in stock.

Yv
Review №24

I like Best Buy, but some of their items are priced to high.

Ju
Review №25

Nice and well organized. Staff were all friendly and helpful.

la
Review №26

The only place I shop for my office things because all the employees are smart and really helpful you walk into the door and feel welcome and someone always ask to help you 😊 I love that.

ki
Review №27

I walked around and did my business without a mask and nobody challenged me. Several people tried to help me where I seemed like I was confused to them, and everything resolved peacefully. Thats a win.

Ro
Review №28

It was clean the employees were very attentive and helpful.

ja
Review №29

If youre buying a laptop....go in with some technical knowledge....if not youll leave with something that doesnt suit your specific needs....oh yeah....their GEEK SQUAD is FULL of GEEKS....

Tr
Review №30

Does anyone even work here? Trying to buy a phone, 30 minutes later, finally found someone to ask for help but he couldnt so he had to go get someone, 10 minutes later someone finally showed up.If customer service matters to you, this is NOT the place to go.

Am
Review №31

They usually always have what Im looking for. Fair prices depending on what you are there to get.

Br
Review №32

Great! I bought a great iPad and didnt spend a lot of money helpful staff, answer my questions and knowledgeable helpful I will be shopping in Best Buy again soon!

Se
Review №33

Thank you Pam for helping this driver out, took care of me the whole time I was there. She had me in and out in no time, and this new fridge is awesome . Again Thank you Pam

Sh
Review №34

Normally would give much higher rating, but on this visit I couldnt find anyone to assist me. It was a Thursday around 2 pm. I know its getting difficult to find workers, but in this case I just think those who were there were not motivated.

Bi
Review №35

If I where a rich man (and so on & so forth) sorry about that when in I am on my way to the store that song pops up I have just about bought all my electronics there but not just pricing but their support . Few places put out as much effort to solve and correct (yes although you may think its the same thing believe me its not) as they. Thats why I am basically a life time customer

Ch
Review №36

Quick in and out no lines and knowledgeable staff two thumbs up

Ma
Review №37

Great and knowledgeable service, as always.

Pa
Review №38

Very friendly and informative sales staff, gave me a great bargain!

Da
Review №39

Nice atmosphere. Clean store ..excellent car audio selection from marine to motorcycle.

Si
Review №40

Within 10 minutes of walking into the store over 8 different employees asked if they could help, over excessive, but never seen customer service like that. Very clean!

Au
Review №41

Great customer service very knowledgeable in the products they have I would definitely recommend this place to other people

J
Review №42

The customer service is very good! Helpful and knowledgeable.

Mi
Review №43

Staff is always friendly and helpful. Tech knowledge to answer questions can vary, depending on what youre looking at, and the staff member. Never crowded and ready to browse to your hearts content.

Cy
Review №44

Went in for a few PC peripherals. They had everything I was looking for, and staff was knowledgeable enough to answer the questions I didnt know. 10/10 best Best Buy Ive been to in a long while.

Ma
Review №45

Service could have been better and nicer, but what bought was a good price

Sc
Review №46

I worked for hhgregg for 15 years as a semi driver, and going into the many stores I delivered to, I always remember the professionalism the sales associates always demonstrated to the customers.I just purchased a Toshiba TV, was jokingly assisted by an associate that was less than knowledgeable about the tvs, and then was checked out by a person that said to me, telephone number, which I provided, then do I want a credit card, I declined. No welcome to Best Buy, No thank you, absolutely nothing.Its sad that retail businesses No longer show their appreciation for a customer spending their hard earned dollars at their store. The management needs to have a training class with their people and teach them the proper business et·i·quette, but then again, maybe their parents didnt teach them how to greet or interact with the public.When your choice of stores are less and less to choose from to do business with, then you really notice just how much a company and their associates could care less about your business.L.S.Stratton

Ci
Review №47

Emmanuel in the audio video area really knows his stuff! He took quite a bit of time educating us on several audio receivers and Best Buys services available. I now am equipped to make several purchasing decisions and will definitely buy them from this store.

Br
Review №48

Always clean, always helpful people

De
Review №49

Nice sales people.Not much in stock.Had to go on line to order a flat screen from the manufacture.

Nk
Review №50

Friendly staff but were not able to help me with what I needed. If another store sends you for a repair on a S10+ he can not currently do that. He was very polite about it and apologized.

Jo
Review №51

Fast and easy return but had stock issues so couldnt get the same product replaced.

Wi
Review №52

In and out. Got what I wanted . Lots of help

Da
Review №53

Great store. Found what I was looking for. In and out pretty fast.

Co
Review №54

Nice to try out product before purchasing

N
Review №55

Knowledgeable staff, helpful, friendly. Still great place for computers, phones, TVs, appliances. In store shopping, wear mask.

Ja
Review №56

The help that I received in the laptop Department was both courteous and professional. Very informed employees

Ro
Review №57

Found what I wanted and the website was accurate in saying they had it. Went well.

Pa
Review №58

Enjoyable experience. Team members were available for questions but not overly aggressive and werent preying on me while I casually browsed.Signage is decent and given the time of year, stock is better than expected.

Ja
Review №59

They never leave me with any questions about the products I am interested in..

Mi
Review №60

Dave is very knowledgable and always gives us excellent service as well af the best deal.

DE
Review №61

Customer service was excellent, they were busy though

Va
Review №62

I dont know why, but I was actually shocked at how well-organized the store was. The staff was friendly and very helpful. On top of all of that, the sections I went to, the associates were knowledgeable about the product I was viewing and willing to answer all questions I had.

yv
Review №63

Awesome the gentlemen that help me he went above and beyond to help me and i really appreciate it. I did buy a big 📣 and he answered all my question with eas very clean store thanks for ur help i will be back 😃

Na
Review №64

Nothing is in stock, shelves are bare.

Ro
Review №65

It isnt the best Best Buy that Ive been in, but it is probably the second best Best Buy that Ive shoped at.

Jo
Review №66

One of the best places to get electronics right now with covid-19 going around. They dont have everything, but they have a better selection than most other places. They also have a lot that can be ordered from the warehouse. Friendly staff and clean store.

Je
Review №67

Too busy to answer phones. 1 person to handle all appliances sales. He was knowledgeable. Fast talking and able to help.

Ke
Review №68

This is the second Ive tried to use a geek squad warranty and been give an excuse why BestBuy is unable to honor the warrantee. I was only given the option of sending my phone off and paying $200 to get the screen replaced because, and I quote we havent been able to get samsung screens in. So, you have no problem charging me $10 a month for something you know you cant fix?

Na
Review №69

Just purchased a LG washer. Very knowledgeable sales staff. Great open window for delivery.

Sh
Review №70

I was in need of a new remote control for my LG tv and Sony dvd blue-ray player, so I was going to purchase both items until the very nice salesman mentioned that I didnt have to purchase both. I could purchase one that will control both. So saved me money, which I was very thankful! I would give 5 stars but havent programmed it yet to see if it works!😁👍

Je
Review №71

Selling used otter box for A71 and it doesnt even fit

Sh
Review №72

Their customer service is TERRIBLE. They all appear as if they hate their jobs and when you ask a question they make you feel like you are a nuisance. Once I finally asked the same question about a gaming monitor that I was there to buy to the 4th employee and he was actually able to give me an answer rather then sending me to someone else not only did he not know what he was talking about but told me what I already knew and that is they are way overpriced and I could get it much cheaper elsewhere. Now I remember why I stopped shopping there many years ago!

De
Review №73

I brought one of those Google nests I had to replace the one that came up missing but anyways I got a good deal on it about $53 check them out.

Ma
Review №74

Staff was very helpful.

Ke
Review №75

Pretty standard good service you expect at any Best Buy. Multiple people offer help, but not pushy. They know where items are(or if they are out of stock).

Th
Review №76

Walked in and immediately was greeted by a young that was really enjoying his job. Also there was hand sanitizer available and he suggested that everyone use it as they entered. I was directed to the right are of printers and with great success they guy working in that area know his stuff. He suggested a printer fit for me with the needed info I provided. Inexpensive, durable and very user friendly. He even suggested a link cartridge program that I should commit do that would save me money. Sounded good so I went for it. Thx to Best Buy for the proper training of this guy he is the man. Thx printer guy.

Ly
Review №77

I bought a fitbit $350 I didnt like it decided I wanted to switch it for the Samsung watch but it was after my 15 days. I ask to speak to the Manger I think his name was Phil he was amazing only ask me what kind of watch I want exchanged my fitbit for a Samsung watch. He was very nice and the lady running customer service both did an amazing job today!!! Thank you for everything today!!!

Cl
Review №78

Even through i have callec every location near me for the past 2 weeks no answer. I had to go into the store to get a question answered. They claim they are upgrading there phone system.

Jo
Review №79

Don’t waste money on the 2 year warranty. I bought a HP 5255 last year and was advised to buy the $9.99 2 year warranty. They said if any issues with the printer they would exchange it for the same model or next upgrade if it wasn’t available during the next 2 years. That all changed when I brought it to them yesterday due to a few broken pieces that keep making the paper get jammed up. They said that I could purchase the next model up for $229.99 since they no longer carry the printer I purchased and they would credit my purchase price towards it. Mine was on sale for $69.99 when I bought it last year. The regular price was $149.99. $160 to replace my printer that I purchased for $69.99. Sounds like a great deal.The current score with me versus Best Buy is now: Best Buy: 2 - Me: 0I really need to quit shopping there.

Jo
Review №80

Great selection of wine coolers. 10/10

Je
Review №81

I set up an appointment for a screen replacement on Note 20 Ultra. Got here and was told they havent been trained on this phone yet. They couldnt call and cancel? Horrible service!

Ro
Review №82

Very helpful people

Wa
Review №83

Havent been inside the store in over two years... I was pleasantly surprised at the remodeled layout. Very clean and open. No need to turn sideways to get past someone in the isle like at our cramped Frys.They dont have the same selection, but the shelves were stocked with higher quality products.

Da
Review №84

Stopped by 1/1/2021 to check out a couple of things. Driving by all the signs were like come on in, open for business. Walking up to the entrance I was greeted by a man asking what are you here for. Was then informed the store was closed,except for curb side pick up. I know actually getting off your azz and doing something like covering those signs up is a hassle, but danm. In this day and age of so many choices why would I come back here.

Di
Review №85

Service customer good! Good prices

Jo
Review №86

I was trying to replace a solid-state hard drive I called geek squad to try to talk to someone about whether I needed to bring it in or could I do it myself, would I lose the date I already had, basically what I needed to do. After two calls 20 minutes on hold for both calls I gave up went to their competitors. Last time I went in the store (last week) the shelves where half empty did not have either items I came for in stock they wanted to order it for me I can do that myself I go to a store to get it now, don’t know what’s happening to them but I don’t think they’re going to be around much longer.

Pr
Review №87

Best buy is still great to get help from all electronical needs, but it more than lacks in everything else. No more polite customer service ( I dont understand, if you dont have people skills, dont work in customer service. ) They are not doing Black Friday sales this year. Black Friday will be on the internet due to Covid19 guys. I am so sorry to tell you.

jo
Review №88

Good clean place but the last few times noone was there to help I think they need to hire more ppl

Ta
Review №89

Bought a great deep freezer from curbside pickup. I tried to give the load guys a tip, but they couldnt accept it, which is a crying shame

Je
Review №90

Fantastic

Cr
Review №91

Will never shop there again; am filing suit for Civil Rights VIOLATIONS!!!!!

Ba
Review №92

I did not like the sales person who help to fine what we need. He act like he did not want to be bother. There was couple things we needed. Well put it this way have more help from cashier and another sells man. G

Mr
Review №93

Spent 2 months waiting for repair, got phone back and it wasnt repaired and didnt turn on. Asked for replacement they told me Id have to wait for a shipment. I even bought the Best Buy warranty..NEVER Again. Absolute nightmare, could go on and on about problems. 200$ deductible on top of 200 warranty for 900$ phone which you dont get back. They give you someones refurbished.. didnt receive tracking number for replacement either. Will not deal with this store or company again. Rude staff, does not honor warranties, will not return emails or phone calls.

Vi
Review №94

The associates are knowledgeable to be able to give me specific detailed answers to what I need.

Lo
Review №95

Sales staff and geek squad were very helpful

Ch
Review №96

Best buy said they would price match a competitor, but once I got there, the in store reps told me no. Staples had a coupon on their website that gave $10 off for every $50 (upto $250 - $50 off). Dont see the point in having policies, if youre not going to follow them, or just cherry pick.

Mi
Review №97

I found a floor man who is quite knowledgeable and helpful

Bl
Review №98

Excellent service, got curb side pick up in less than a minute.

Da
Review №99

Why go to the store most everything has to be ordered on line now

AL
Review №100

Lets just say, I will not be visiting this location again.

Information
100 Photos
100 Comments
4.1 Rating
  • Address:9977 E Washington St, Indianapolis, IN 46229, United States
  • Site:https://stores.bestbuy.com/in/indianapolis/9977-e-washington-st-232.html/?ref=NS&loc=ns100
  • Phone:+1 317-897-3941
Categories
  • Appliance store
  • Electronics store
  • Computer store
  • Home theater store
  • Music store
  • Video game store
  • Video store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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