My service experience at Southwest Infiniti has always been great. Mr. Clark is always helpful and transparent in regard to what my car needs. He thoroughly explains what the technicians have uncovered and answers all of my questions without hesitation. This current experience was no different from my prior encounters where the level of service has been impeccable. Thanks! - Q50 S owner

This was my first service appointment since leasing my car. My technician was great! He was very helpful and kept me updated with the progress of my service and happily helped me with the few questions that I had. He provided me with helpful and accurate information so I could make an informed decision.

They really took good care of my vehicle! Recommended. +5⭐️

My service advisor, Bennie Bynum, was awesome, as always. Bennie is always thorough, professional, and has a great attitude. No complaints.

Derrick assisted me today. Hes very pleasant, courteous and helpful. Great service.

David was amazing with the whole process. He provided me clear offers. He accomodated our needs and was cognizant about the sale. Shahzad the finance manager was great as well. They both made the whole experience easy going and enjoyable and provided us with exactly the deal we went to them with. Thanks guys we will return to you again for our next car.

Extraordinary customer service! I purchased my car 3 months ago from Claude he was very informative and help me get into a car that was in my budget. A few months later I took my car in for service and I got to drive a 2020 Q60! Man that’s a nice car. While I had it I got sick and had to go into the hospital. Robin and Eddie was so nice to me. They didn’t make me feel rushed like I needed to bring the car back immediately. They stressed that my health came first and prayed for me. I just really appreciate that. On a side note I need a kidney so if your feeling generous help me please

Bennie was amazing he took care of me from the moment I got there! He got me a loaner car and kept me updated on my car progress while I was gone. I didn’t have to wonder nor guess not even call! He kept me informed. He will be my go to guy every time I go! I see why y’all hired him

Southwest Infiniti is always ready to take care of my wife’s QX50 when it’s time for scheduled oil changed. They really make you feel special when you arrive and make it pleasant while you wait for you vehicle. I appreciate how the staff takes care of me and I particularly enjoy the fancy espresso machine in the lounge area! 😇

Bennie and another young man were very helpful and kind during a visit for a pre purchase inspection on a used Infinity SUV I found at another dealership. I also appreciate the detailed report and video of the inspection results. It definitely helped ease my decision to purchase vehicle.

My experience with the service department was superb. Shawn is professional and personable. He told me the services needed and exactly how long it will take. Checking in and out was a breeze 👌🏾

My appointment was for 8am to drop off my vehicle and get a loaner and as promised, I was driving out of the parking lot within 10 minutes. I didnt have a long wait at all. My vehicle was ready before I got off of work. I was very pleased with everything! Thanks Mr. D Poe for everything.

Bennie in service was so helpful, friendly, and understanding of my time. He also took the time to explain some of the things I was concerned about/didnt understand on my multi point inspection.Great employee!! Great service!! Keep it up!!!

Great place they will take care of your car

Shawn Enfinger was amazing. He was extremely helpful right from the start. He greeted me with a smile and made my first service appointment an experience. He was even patient enough to help me deal with my service contract with my original dealer. Shawn was multi tasking multiple customers but he did it so effortlessly that you didnt even notice. I will definitely be returning and hopefully I will get Shawn once again.

Hector is a wonderful Representative, hes on point in ever area! The building was very clean...the atmosphere was pleasant! The service to my car was great, it was completed one hour before time! Everything was fantastic!

Madi Meek did a great job taking care of my Range Rover (I know, it is an infinity dealer). Southwest Infinity is own by Lithia, which ones driveway.com, which was the dealer I used to buy my car. The car had some damage when I received it and the Lithia group took care of it impeccably. It was a little stressful given that it was a car order using the internet, but Madi took care if it. So far, the experience with the Lithia group as been very positive.

I always feel that I am provided with excellent service each and every time I take my truck in the next services. I believe that I will remain a loyal and satisfied customer.

During the period of March through April 2021 I declared my 2017 Infinity q50 a total loss due to an accident with another vehicle. The financing manager Roley Verelien was supposed to help me cancel my extended warranty. However, it has been a hassle contacting him either through phone or email. Wherever I got a response from him his service was not thorough and he mixed up my case with another person named Darwin Sorto Melendez a previous owener. Still today 27Oct2021 my case has not been solved and this has caused me anxiety and mental stress. I would never comeback to make a deal here due to their poor response. It has been almost a year since my claim started.

My visits are always pleasant at SW INFINITI. Thanks to Hector (service advisor). He goes above and beyond the call of duty to satisfy his customers.

I have been a SW Infiniti customer for over 30 years. All these years, I have received impeccable services especially from my Service Advisor Omar who goes above and beyond to make sure that I receive State of the Art Service. Please keep up the excellent service.

Shawn was very helpful, very professional, and very happy how nice he was.

Ive never had such an amazing experience when getting my car inspected and worked on. You never feel like youre bothering them, you never feel like theyre just trying to get your money, and the entire service experience is customers experience first. I hate in moving to L.A., because I would always come here for work and maintenance on my Q50. Thank you Daniel!

I was having car issues and they were super kind and friendly. I didn’t purchase my vehicle from there but that didn’t matter. I was treated with the utmost customer care.

Benny provided immaculate customer service, explained all details of my service and provided frequent update. I appreciate the experience and the cleanliness of the facility. As a new customer I was pleased with the service. I wish the loaner cars were more readily available however, I understand the affects of the pandemic. I strongly recommend Southwest Infiniti service department.

Benny always have awesome customer service when my truck is being serviced. He is so amazing and he deserves to get a raise.

I want to say that Omar has gone above and beyond my expectations. He was clear and constant with his communication and kept me in the loop on everything. Nice touch on the video regarding my cars repairs as the tech explained in detail what was needed. Again....excellent customer service and bravo!

The customer service staff was superb, went above and beyond staying after hours to ensure my immediate issues were addressed & met overall! I was extremely ecstatic about the experience and satisfied with the positive responses from your team!

Despite the results of the multi-point inspection performed on my vehicle last month (July 2021), I arrived needing a new battery, hopefully not the ion-battery. As it turned out, it was the regular battery needed. I was in and out, maybe about an hour or so? That was a plus for me! Lastly, I accept it was a pretty busy day for yall, my only comment is for those to acknowledge people (Hi/Hello/Welcome, do you need any assistance/ How can we help you today?) when they arrive in the service center. You never know who will walk in needing assistance. Other than that, I thank yall for all you do! Oh, and Bennie was helpful!

This review is specifically for the service department. The price might be high but the team there does an excellent job of handling all needs and concerns while being completely transparent. I’ve never had an issue.

I love the southwest infinit Team! The Service is great while I wait for my oil changes. Very comfortable and relaxing with the coffee bar😊

We always receive top notch service at Southwest Infinity. Hector is so friendly and does an amazing job of keeping us updated every step of the way. He makes sure it a smooth process every time

This dealership cares about your experience and they work hard to make sure that you are satisfied. This is the place to purchase an Infiniti! We loved working with Robin.

Submitted offer multiple times online as I am out of the city, they denied it, which is understandable. The final attempt, I was contacted and assured a deal could be made. I contacted the representative and began the loan process with my bank, the next day (not weeks like the representative says in the reply, shows what kind of place you’re dealing with) I contact the representative with my approved loan and to my surprise the vehicle is now “pending sale”. I guess inquiring about the vehicle, agreeing on a price, and beginning the loan process isn’t “pending sale”. I am still waiting for the representative to get back to me as to the status of the vehicle that sold two days ago. Horrible customer service.

Being that I’m older and from a different generation I always like to give credit where credit is due. Must say that I was amazed at how my representative was very courteous and knowledgeable of my Infinity. I was also surprised at how he didn’t try to sell me other services besides what I asked for. I am a previous Mercedes Benz owner and the three years that I had that vehicle I spent thousands of dollars. Here in less than two hours I was texted that my vehicle was ready for me to pick up. Thanks Infinity Southwest you have a life long customer.

Great service all around! You’re greeted immediately and assisted right away. Despite the lengthy wait while fixing my vehicle, the vanilla lattes kept me satisfied! Thanks for all y’all do!!

My service experience was exemplary, as is always the case. However, I was frankly surprised that the dealership has apparently relaxed all COVID-19 protocol and social distancing measures. It was surprising to see no personnel or customers wearing masks. With the acknowledged Delta variant currently spreading rapidly in many parts of the country, businesses must be careful not to let down their guards in an effort to return to normal operations as if the pandemic is over.

Bennie was super nice helpful and I loved the video so I could see what suggestions they had for additional repairs needed for my car! 5 star plus! ❤️

I always have a great experience and very good service on my car very great team very pleased .

Very professional and friendly service staff. Jeff went out of the way to get my service done on time so that I could have my vehicle. Great job to everyone

Visited Southwest Infiniti today for transmission fluid, brake fluid and differential fluid services today.Not only did they do an excellent job today, the work was done on time and the prices are very competitive.I highly recommend Southwest Infiniti for sales and service. See Omar Chinchilla in the service department.

Madi Meek, my service rep was extremely efficient in getting the service done on my car and meeting my needs with a shuttle. She even got me a free wash and vacuum. Ill be sure to ask for her on any future visits.

Very professional and friendly i felt at home like always. Keep up the good job!

I was at southwest Infiniti Dealership to trade it in my cars. I checked with the cars and I was interested in one of the cars that they offer. In the beginning, everything was going well. We checked the car, then tested the car. Car was fine. I asked them how much they would offer for my cars for trading purpose. They came with the number of 13k something. I just told them, this is too low, another company just offer me 23k something for the same cars. Salesman went to the manager, just 3 minutes after, he came with the offer of 22k something. I was like is this real? where is the good faith? 13k went up to 22k in 3 minutes. Then I told the guy, I`m done. I`m no longer interested in the deal. Then his manager showed up. He came and explained that they would like to get my business. I just asked him why I saw 13k and then 22k as an offer. He just began explaining the way the other company, which gave me a higher offer, work and that`s because they can offer more. I told him that I do not compare you to the other company. Again, asked him, how come their offer went up to 22k in 3 minutes. He just said that they have system that gives offers. That was really annoying to me. I`m not stupid. It was not my first trade nor purchase a car. I just told them cancel the process, then left.***Another issue with this company, I dropped my car for service. During the service, they gave me a loaner car. I drove the car and returned it on August 19, 2021. Then, 3 weeks after, I got a bill for the tolls and I was charged even though I never used tolls with that car. The date of the tolls is August 20, 2021 which was a day after I returned car. I have tried to reach them and correct the mistake, however, I was unsuccessful. I have called at least 4 times, and I was told that I would be called. There has not been a phone call yet. I don’t mind little amount to pay, but why would I pay for someone else that I don’t know. THAT IS A TERRIBLE SITUATION.I usually do not give negative comments to the companies, however, I felt that this is a big responsibility for me to share my bad experience with other people. What if I had not been given an offer by other company? What if I wouldn`t know about my car value? What if I would accept their first offer. I`m extremely sorry to write this, but I do not see any sign of any good faith on them. Just be careful. As I told, this was not my first purchase nor trade.

I had a very pleasant experience from start to finish. The service rep was very professional and knowledgeable in his job.

Best dealership hands down. It was like walking into a movie. Everyone was happy and Friendly and my representative Derek was so cool, calm, and patient throughout the entire experience. He let me change my mind three times to make sure I had the perfect car for my lifestyle. I am hooked. Cant wait to have my car serviced just to say hello to everyone. Thank you again guys.

Dropped my car off with Madi at the service department and had a loaner car driving off in 5 minutes. My car was repaired promptly and they communicated the whole time!! Superb service

Staff here is very helpful and friendly. I was extremely satisfied with the service!

Thank you Southwest Infinity ! Very good services as always. Very professional and diligent! 👍

Working with Daniel at Southwest Infiniti service is fantastic!!! He was patient, kind, thorough and accommodating. Thank you for having him!

I took my car in do to a recall and was help Sean who happens to be very helpful, and knowledgeable about everything thing that I needed to be done. He made the process smooth and simple.

They were nice and considered washed and vacuum my car good job i recommend them

Everytime I go everyone is great!!! Great service is a must. Thank you guys!!

Ive only had the opportunity to utilize SW Infinitis Service Center a few times, but they too live up to the excellent standard Ive come to expect each time I visit an Infiniti Center. Kudos to my Service Advisor, Shaun!!!

Everyone was super nice and helpful! They made my 1st experience with SW INFINITI quite memorable.

Everything was excellent. Your staff was professional, knowledgeable, gave updates on my vehicleExcellent service

I have had nothing but EXCELLENT service at Southwest Infiniti. Everyone from my salesman to the Service department has been so professional. Thanks Southwest Infiniti for being such a great dealership and standing out from the rest.You have gained a customer for life!

The salesman, Claude Bradford, was very attentive to our needs and thoroughly explained the purchasing process and all features of the car.

Recently had to deal with the headache of a blown motor and Maddison went above and beyond to ensure I was taken care. Have never had such a smooth experience with any other dealership.

I was waiting a little while for service on my vehicle and I mentioned that I was hungry and was going to get an Uber to a restaurant a little up the freeway and the advisor got their driver to take me there so I would not have to pay for an Uber! Great dealership and service department.

Fantastic customer service!!! Always ready to assist in any way they can!!!

The customer service at Southwest Infinity is awesome!Madison took great care of me ! She went above and beyond ! Thank you all again !

Excellent customer service and open communication. Was provided with a spectacular loaner vehicle until service was complete.

Daniel provided me timely and excellent customer service. Awesome experience!

I called to set up a time to bring my car in as I had been putting it off. They were able to get me in that day and used their car pick up/drop off service. This was a lifesaver.

Had a flat tire that was not repairable and they got it changed out quickly on a Friday.

Initially, went in to have my vehicle serviced no service lights on a simple oil change and tire rotation on my QX80. I leave the vehicle pick it up hours later from dealership the very next day the service light for low washer fluid comes on. I take my vehicle back to dealership and Mr. Lun is out to lunch mind you he states just bring it in we will take care of it for you and when I get there I am told to set another appointment for my vehicle by a different representative. Remind you the day prior I spent my money 150 for a service and inconvenience my family drop off and to pick my vehicle up. Then return and get told to set another appointment as if my time is of no value and the quality of work offered is not a reflection of the company. The service department should at least honor and stand behind their work. Treat me like a valued customer

Great service, great communication, and overall a first class dealer. I was so impressed with their friendly service. I would give them more stars if I could.

I have had my car service here multiple times and I always request service adviser Daniel Clarke. Daniel always provides top class service.

I had a great experience at this Southwest INFINITI! Omar and the team were extremely courteous, answered all of my questions and finished repairs a day earlier than expected. This level of professional is a major reason INFINITI is a name that I trust.

I’m from Michigan and my car broke down, they got me in right away to fix it, and they gave me a car to drive when I’m waiting for my service,, everyone Super super nice Here ..I think his name is lun tu and the team.. and the manager …If I could give them a million start I would do… I would recommend a The infinity dealer here…

I’ve been doing business with Southwest Infiniti as far back as 30 years ago. They are always awesome and always go the extra mile to take care of their customers. Omar always goes above and beyond!

Excellent Experience taking my car in for oil change and service. They actually provide you with a video inspection of your vehicle to show you exactly what needs attention!!

Quick, timely service with rides provided to and from the dealership. Everything was taken care of in a professional manner.

Shaun gave us great experience today with the service of our vehicle had everything ready when we arrived.

I made an appointment one day and the next day I dropped my car off for intensive work to be done. This would take several hours but I was given a loaner car to continue with my personal activities. I received updates and other options for work that could be done. Later, I got a call that my car was ready, and yes it is ready. I do believe that the work done on my car was done with excellent care. Pick up was very easy. My experience was good and I appreciate their courtesy. I’m a happy customer.M Moore

Update: this dealership has been they went from selling me a used Q60 certified but had the check engine light on the minute I drove it out the lot so I say ok let me get a brand new 2021 res sport q60 we end up getting that deal fine and the car is already having issues they cant resolve.

I have been very pleased with the service I have received from Southwest Infiniti, I didnt feel no pressure at all being that Im a woman having mechanical issues.. Mr.Jeff Dorman was very Friendly and Trustworthy!! I would definitely be going back!! Thank you for everything I really appreciate it!

Lun Tu did an amazing job making sure my vehicle was taken care of. He communicated with me very well and kept me informed every step of the way! My experience at Southwest Infiniti was very positive because of Lun Tu. Definitely will be back in the future.

Great service, timely, team very professional. Love Southwest Infiniti

Benny provided excellent professional and friendly service! As always, he made sure all concerns were addressed.

This was my first time going to SW Infiniti. Normally, I go to the Katy location because its closer to my job, however now working fromhome, my needs have changed. Getting an appointment was quick and easy online. I showed up and was immediately taken care of by my assigned tech, Jeff Dorman. I ended up getting a loaner during my repairs and again, it was quick and easy. I was given options before work proceeded and everything was explained thoroughly both verbally and on paper. So no surprises or unwanted work. I appreciated the video taken of the tech further explaining the needed repairs. Very pleasant experience overall. I look forward to returning for my routine maintenance.

The service was excellent; Daniel Clark was amazing. He was able to fit us in for same day service and kept us advised through the process of our vehicle repair. Everyone was friendly and always had a smile on their face. We live 1.5 hours away, but we definitely will be returning for our future needs.

Southwest inifiniti is always professional and treats me like Im family! They take care of my car as if it was their own. If you ever need anything Lun is your guy.

Southwest Infiniti service department is great. They did the service in the time promised. They did an inspection on the vehicle. Recommended services for vehicle based on mileage and inspection. Thank you!

The service was great! As always I was pleased with the professionalism as well as the updates and knowledge of what was going on with my car! I love the people at Southwest Infiniti and will always bring my car snd buy from Southwest Infiniti!Thank you!Gloria Rudel

Daniel Clark was my service advisor and he made sure my vehicle was serviced quickly and he provided excellent customer service.

Great experience every time. Thank you Jeff Dorman.

Sean provided excellent service! I am very pleased with how well he explained the process and he did it in a timely and professional manner! With such professional service, I will definitely be using Southwest Infiniti in the future!

Spoke to Daniel Clark my service advisor yesterday to see if he could make arrangements to pu my car from home to have regular maintenance done. As usual Daniel goes out of his way to provide exceptional service. My car was picked up in the morning and dropped off a few hours later. Thank-you to everyone at the service department for providing me fantastic service.

Service was very helpful in meeting all my concerns and referring me where there were items they do not do (upholstery)!! Would def recommend in the future!

Omar provided great customer service. He is polite, patient, and professional!

The customer service here is always spectacular.

Excellent communication and felt taken care of.

The Service Rep, Lun Tu, took “ownership” of my Q50’s transmission malfunction and the service team got it diagnosed by noon and fixed the next day. Of 5 dealerships I have done buisness with in the last 10 years, none of them can match the Customer Service at SW Infiniti.

Jeff’s customer service was outstanding. This was my first time at this location and he was friendly and very helpful.

Great service !! Great people ! Took my car last week for AC check up and they find out breaks also needed repair. Since it would take few days they provide me a car until repair done !!!

When you get there ask for Shawn regard that you have and appointment with some one he is very goodAnd take very good care of you and your wehical

Jeff always makes you feel welcome, comfortable and removes any ambiguity. He is polite, caring, detailed and thorough professional.

Infiniti service department is the best service department ever. I have been to a few different car service departments this one takes the gold star……….