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USA Auto Brokers
1619 N Shepherd Dr, Houston, TX 77008, United States
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USA Auto Brokers
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Re
Review №1

I only had this car for 3 months and this what happened.. I couldnt get my money back or even half if it. I took my car back to the lot a few time to get fixed and the problem still accured.. I could have lost my life and all they was thinking about is Im reasonable for my last payment..

Mi
Review №2

Had a huge emergency! Came in with high hopes for a Ford Fusion but ended up leaving with a much better deal on a Chevy impala all thanks to Juan ! A Huge thank you to him for taking the time out of his day & finding a better quote! Everything worked with my payment schedule and a nice selection of cars . I recommend this place if you are in a bind come here !

Lo
Review №3

The sale man chris was very good and nice and very helpful i would recommend bringing back my family members here it felt like family this place make you feel like your at home i will definitely tell my family and friends about this place

Ju
Review №4

I wouldn’t recommend my worst enemy here. They do not care about the customer. All they care about is making a sell and getting there money. I’ve taken the vehicle they sold me to their shop 3 times in one month. Mr. Bob the manager likes to avoiding people and the ladies at the front can’t answer any questions about what is going on with the vehicle. I am out of work and out of money because of them. Avoid this dealership.

Gl
Review №5

Today I went in and traded my vehicle for another one .I meet Mr. Bob & he was very nice & pleasant to me .All the staff I came in contact with today I recommend .

Mi
Review №6

Sunny & Tommy did an excellent job at getting me in a car same day purchase 1000% recommend those guys

Jo
Review №7

I left a good review the day I bought the vehicle. But after only having it a few hours I started experiencing problems. Needing a vehicle I started trying to repair it. After sinking thousands into the vehicle. The problem cause the engine still blew up. And left me in the middle of I-10 fearing for my life. DO NOT BUT FROM THEM. THEIR VEHICLES ARE NOT SAFE!!!

La
Review №8

One of the best car lots you can ever go to great people of love to work with you just a 5 star car lot thanks a lot Cyrus

Ki
Review №9

USA has been my car dealer over 7 years. They help u own your vehicle, No strings attached. Even with my not so good credit!!!!Just got sexy. Cashed out.

Ch
Review №10

If u need a car today.. they are awesome.. any needs u need afterwards they dnt care.. it’s so hard to get in touch with my salesman’s.. & it’s not like another salesman or customer service can help bc my paperwork has a specific salesman name and that’s who I have to deal with.. & he is so hard to connect I leave messages no reply call back numbers as well .. no help

fl
Review №11

Cyrus was great. I’m a second customer here. Please stop by you won’t be mad.

Ch
Review №12

Juan was incredible in helping me get my new car! 10/10 would recommend him to help you out!!

Kr
Review №13

Raul was my salesman he took his time with me and worked out an awesome deal for me and my family I will definitely refer my people to him

Jo
Review №14

I came in the USA auto brokers today around 3 o’clock just looking for a vehicle the one that I originally came looking for. Was not the one that I ended up leaving with but I have to say thanks to Jack and Bob I am leaving out of here with a good quality vehicle I am very pleased and very appreciative of everything they have done for me today. After everybody else telling me no these two gentlemen were able to help me. I would recommend them to anybody who has trouble finding or being able to purchase a vehicle.

Ga
Review №15

Eddie was great to work with I got a great deal and a great car. Go see Eddie

LI
Review №16

Raul was my salesman and he was very helpful wouldnt let me leave until we were able to get me driving today. Thanks guys

Ch
Review №17

All of you need to ask four Raul he was the best and most honest helpful salesman and had wonderful information and was very professional and polite, while Jack is awful and lies he lied to me and didnt approve me but then Raul got me in a 2010 Accord the next day

My
Review №18

Dont come here, if you want a car without your money being stolen dont even think about it, they made a mistake and then didnt accept it, did not turn any money back. Absolutely bad!

Ch
Review №19

Raul was amazing and polite he was genuine and wanted to get me in a good car and reliable, worked with me also.

Ma
Review №20

Buyer beware do not buy vehicle from these people there a scam and if I start poster made by the employees

Cr
Review №21

All of the vehicles smelled really really bad and one of the vehicles had about thirty dirty diapers in the floorboard. I would not recommend this place especially if theyre going to try to charge $10,000

Ni
Review №22

Do yourself a favor, read and believe the reviews! And NOT the good ones. They give a little bit of free gas for a good review!! They know they can’t get good reviews on their own ! These cars are TRASH!!! Stay away from here poor service, poor cars!!

Ta
Review №23

Fast, professional!Cyrus is amazing!

An
Review №24

Raul and David were great salesman getting me into a nice and reliable vehicle. Overall great experience with negotiation and customer service. 10/10 would recommend!!!

Ki
Review №25

Pretty good used car spot I guess as far as that goes. But I love the stuff they have in there they get some cool bartender stools and other memorabilia!

Br
Review №26

Jack Ford was an amazing salesmen very honest and helpful. Got me in a car with no issues. Great customer service

Jo
Review №27

I bought a 2001 Honda Accord from them back in December 2019, and it was probably the best find I could have ever had. That car wouldve lasted me years (if I hadnt wrecked it...) I enjoyed my experience so much that I decided to return for a second car, and the salesman here dont waste any time. Theyre straight to the point, no nonsense, helpful sales people, and once again, I find myself satisfied with my experience.

Ja
Review №28

They just want $ they dont care if Covid effects all of us maybe not directly but it has been hard to find work.

J
Review №29

🚫DO NOT‼️ I repeat DO NOT GO HERE AVOID it big time‼️🚫They are extremely rude and unprofessional! Have really bad customer service! They will literally walk away from you leave you talking and every time you call them they will hang up on you! They don’t care about customer relationship they only care about taking your money also their cars have a lot of maintenance issues and that’s going to be very stressful Inconvenient and expensive. It is imperative that the owner of this “business” has good communication with the customers because all they’re going to get is negative and bad reviews and complaints with the BBB, all over social media and word-of-mouth.

Is
Review №30

They were very straightforward and flexible with my priorities. Wonderful with the customer service and very helpful sales associates (Raul is the man to see if you looking for a good deal)

Li
Review №31

Eddie helped alot grate costumer service !

Ki
Review №32

Going try to make this long story short as possible . I’ve bought a car from this place in December the 19 to be exact. 2000 down about 700 for their PWI Warranty. Next day car smelled like gas called they said called the PWI see where you can take the car . Took to Cadillac dealership Was told that PWI does not cover diagnostic fee . Well 300 I paid to have them look at the car and tell me what’s wrong it whew a lot of things which I’m sure things happen it’s not a new car . But I wasn’t expected the news and on top of that the pwi didn’t cover what was wrong with the car . Needs a new fuel pump and some lines fixed shocks and Rotary, mounts and a lock actuator for the back doors . My main concern was the gas smell because it was making me sick and I have a 5 year old . Very dangerous . Fast forward took my car to them they had it for a couple days . Gotta call come pick up your car it’s ready. BOB said you don’t need a new fuel pump when you take those cars to higher end dealers they going to charge you for everything . Any rate 2 days later smell never left same problem . GAS SMELL even stronger . Call them they tell me bring it back . Took it back kept for a couple of days picks up car gas smell still strong . They said give it a couple of days the smell would go way. Next morning I get up get ready for work stop to get gas Mechanic guy forgot to Connect the line and gas went everywhere and flooded the inside of my car check pictures below . Since then I have had to take my care about 3 more times for the gas smell / gas leaks and lines. I’m so sick of smelling gas I don’t know what to do I’ve asked for another car . I’ve asked what or my options and there is nothing they can do . USA auto broker has put me and my child in a harmful hazard way. And I will not let this go until you guys do something about it . Till this day my car has a strong gas smell inside and out 😡

De
Review №33

Bob is greatest salsman. He know how win you over with his great hospitality. I will definitely refer others to purchase their vehicle from here.

Br
Review №34

Raul and Bob are great! Excellent customer service, got the car I wanted EZ. If your looking for a great car with good customer service look no further this is the place! Thanks USA AUTO BROKERS!

Ro
Review №35

I came here with bad credit and they helped me get into a car that I needed ! I recommend Juan!

Jb
Review №36

Good customer service cool people and great cars... I highly recommend

Qa
Review №37

Mr Chris was the most help wonderful sales person IVe ever encountered he funny his personality he get an 100%

br
Review №38

They where great got a 2012 jeep compass and I love it thanks David Lee for the heads up

ne
Review №39

Do not buy from this place it is all around horrible from the customer service to the quality of the cars. The cars have so many mechanical issues and they push off helping with the problems. They will say they’re going to get it done and then just have the mechanic clear the codes for the engine light and as soon as you drive off it pops right back on. Brandon the manager, bob, and Raul are just horrible all they want is money. HORRIBLE COMPANY GO SOMEWHERE ELSE.... SOMEONE TRIED TO WARN ME SO IM WARNING EVERYONE ELSE...

Cr
Review №40

Beware with this dealership for a number of reasons. Be prepared to start maintenance on your vehicle immediately. I recommend taking to a trusted mechanic to evaluate and decide if it will be within your means to get in decent working order.

Aa
Review №41

Jack is the best! Very great prices and great customer service!

Ly
Review №42

My brother went to look at a car listed on their website and after driving that distance, it was a cash car and nothing on the website indicated that. Salesman had no customer service. It should not have warranted a phone call.. Everything should have been clear on the website. Period.

Ro
Review №43

USA auto brokers took care of me I love the car and the good service if you need a car I suggest USA auto brokers.

Co
Review №44

Good Place Decent Rides

Li
Review №45

They good this where I bought my truck and looking to get another vechiel from them this time cash . I dont want a note

De
Review №46

Raul Attended me Great Service I recomend anyone to come here!

Da
Review №47

Very professional very good service quality service and very nice and I bought a car

Li
Review №48

Don’t buy from them, I just buy (today) a Nissan Rouge 2016 1and I drive it no more than quarter of mile and the car started with acceleration problems, I reach out with them and they told me that can’t do anything about it. So I had to take it to my mechanic in a TOW, hoping that I didn’t buy a expensive junk.

st
Review №49

I just bought a car the salesman Juan really really help me

Ca
Review №50

Sold a trashed car transmission was not good 30 minutes later I was strand it on the freeway, they neknew the transmission was not good. The still sold it for 8000 dlrs. I wouldnt recommend buying nothing at this delete.Poor ethics on doing business.

Ro
Review №51

Over priced for used cars and not of high quality used cars need to take a mechanic with to check the vehicle

Cl
Review №52

Raul helped me and my wife like we where family

Br
Review №53

My mom needed a car and they supplied it with stellar service they were flexible and fair. Moses was very helpful and made our experience easy and quick.

Ja
Review №54

Great experience would definitely recommended this dealership!

Do
Review №55

Thank you my daughter loves her new nitro

La
Review №56

I have bought a car from them and it was a good reliable car and I am looking forward to buying a another one from them in the next few months

An
Review №57

This place is totally a disaster I repeat. I purchased a car it looked nice from the outside a 2013 Kia Soul.The very next week it broke down I contact the owners. We’ll we know how that went. Neglected everything I couldn’t even talk to Raul the guy who sold me the car for about 2 weeks I’m constantly calling talked to every person on the platform that worked there.. PLAIN AND SIMPLE THE TOP LEMON FACTORY. And they lemon workers ‼️

Ja
Review №58

I bought a 2007 Ford f150 Lariat Super crew honestly I was super skeptical of this place at first I got the car 90 days same as cash the price was fair the truck was flawless inside and out Ive owned it for like 6 months besides a tune up the car drives fantastic I just drove it to Orlando from Houston without a hitch I can honestly say this is one of the best used car experiences Ive had great company honest owner..

Er
Review №59

Mr Ford was a very profesional sales person

Ev
Review №60

I contacted them a week ago about a specific vehicle they had advertised. Ive been to the lot three times and it isnt there. They asked me to come in on Wednesday, which I did. I told them I was willing to talk numbers even before seeing it but got nowhere with that. I was pushing it in order to have hurricane evacuation capabilities, which thank God turned out not to be needed, but I was there again today and still no vehicle. No, this isnt bait-and-switch; nobody wanted to show me a different unit. I dont know what they are doing here, but it doesnt seem like theyre selling cars.

Sa
Review №61

Dont come here they tried sold me a messed up van had to get refund the same day save your time and money beware of this dealership.

Mi
Review №62

Raul bob was quick easy and straight to the point. He was very helpful and I was able to ride off the lot with a new car for my family in less than 2 hours yall go check him out and may I add that they are open to midnight

Ma
Review №63

Jessi treated us with much most respect. It was fast and simple. I had all documents with me . I do recommend this place to everyone. Everyone is very polite. Talk with Jessi he is a very good salesman

Ja
Review №64

Best customer service ever... I walked in told them what I wanted and showed me the perfect vehicle to drive off with... I was pleased that they worked with my budget with no questions asked, thank you... I give a 5 star

Cl
Review №65

Great people, and Great cars!

Ka
Review №66

Raul i love him he was so great an awesome. They were easy an convenient definitely will refer them to some one else.. I got a car. Thanks to usa motors

La
Review №67

Wayne and Jesse where amazing! As soon as we pulled up Wayne addressed us and picked out the perfect truck for my husband. They worked a great deal and kept us informed the whole time. I will definitely recommend my friends and family to this place!

An
Review №68

I prayed, and God sent me here to one of the best dealerships. I cant explain it but I felt it. The people are so helpful, and will really work with you. Nice reliable vehicles. God sent me to the right place. Make sure you ask for Gregory T. Dawson. Great salesman. Very helpful, and he will make sure you leave riding.

Ta
Review №69

Bob was great to work with. Very pleasant experience.

Ki
Review №70

Raul was helpful nd the best.

Me
Review №71

Raul Centeno thank you! Raul was an excellent salesperson. Very knowledgeable and very helpful! No high pressure sales! Thank you for all your help and for understanding our needs!

Ce
Review №72

Wow! This place took great care of me. I was surprised how much they worked with me. Raul and Tommy helped me out with the process and worked so hard to get me the best deal on my new vehicle. Bob sat with me and told me everything straight forward no hidden agendas. What I paid down reflected the total amount plus taxes in the end. If you want someone trustworthy come to USA Auto Brokers!

Ch
Review №73

Chris is an awesome salesman, he is very patient helpful and explains everything thoroughly. This is the go to man he will make sure you ride out in style and happy. I’ll always refer people to this car lot!!

Am
Review №74

Bob was awesome as well as the floor workers

Ti
Review №75

Great salesmen, great service and they did everything in they power to satisfie me in a vehicle.

Ke
Review №76

Tonight we took our Daughter to look for a vehicle and upon our arrival we met with Chris. He was very helpful in helping us find the perfect starter car for our daughter. He was also straight forward with us on each and every vehicle we looked at with out trying to get over on people. I personally will come back to visit for another vehicle in the near future. Thank you Chris for all that you do and thank you for being honest.

Ch
Review №77

Sunny was great

Sh
Review №78

Excellent customer service. Quicker than I thought it would be. Wayne was professional and polite. Good deals! Happy mom walking away with a great family car. Definitely would recommend if you need a car, this is the place to come.

Yu
Review №79

If I could rate it less I would. I went to buy a car after already going to see it. Called before I left to make sure they had it. Said they did i drove 1.5 hours for them to not have it ready. Told me to come back 2 hours later they would have it ready. Come back they sold the car!!! The lady said she had to move other cars to take it out!! Unprofessional. Lack of communication.

Or
Review №80

Go see Jesse or Bob both are very. Kind and patient. This was a 3 day process but the negotiated a great deal. I really appreciate the deal. Oh and Luis also was very helpful. I. Highly recommend USA auto brokers

Jo
Review №81

Ramon was very professional. Great guy went out of his way to give me the best deal an a better car than i originally wanted

mo
Review №82

Bought a 08 charger, way overpriced n yes engine went out 4 months later. They sell their cars AS IS and unfortunately u sign in ur contract no returns or refunds....so i got the bad deal. Bob is a good salesman just wish i had a good car

Br
Review №83

BUYER BEWARE. WOULD NOT RECOMMEND - Bought a truck from this dealership in July 2019, and since then weve replaced the rack and pinion (over $1500 repair), and then the transmission went out before wed had the vehicle 6 months. Just now repaired the transmission (over $2500.00). AC doesnt work anymore and it blew nice and cold when we bought it. Plus, we had to immediately replace brake pads and rotors. Customer service was okay, not great when we purchased the vehicle. Weve tried contacting them since about all the repairs, and have never received a response. Not only did we over pay for the vehicle, but now weve had to put THOUSANDS into the vehicle to keep it running while we continue to pay on it. - BUYER BEWARE. WOULD NOT RECOMMEND.

B-
Review №84

Went into USA Auto Brokers and Had the nicest sells man ever... (Chris) took very good care of use we walked away with not one but two cars.... He is a delight to work with... he was very upfront with everything... So if you need a new ride make sure you go see (Chris) cause he is 100% upfront with anything you set your eyes on.... Thanks Chris for both of our purchase... well done

Su
Review №85

USA Auto Brokers is a great car dealership. Chris made the experience wonderfully easy and enjoyable. He even came in early to help us out. Very appreciative of all his help. The prices are extremely fair and cars very nice. The entire experience was fantastic. Highly, highly recommend.

de
Review №86

Chris has made my experience an unforgettable one! There have been a lot if obstacles preventing me from being able to fiance any kind of reliable car and he was able to get me a car that checked every box on my list, plus making it affordable and cute!!! 5/5 For Him and the overall experience!

Ed
Review №87

Was in and out with a car in no time. Raul was very helpful. I will definitely come back .

Kr
Review №88

I was referred here by a friend of mine he say they would get me in something nice and affordable and they done just that they worked with me with my down payment they notes are low and reasonable and within my budget. I give them 5 stars oh and let’s not forget the customer service is awesome. My rep was friendly and patient with me she answered any question I had and explained everything clearly.... they are the best car lot in town check them out

Kr
Review №89

Fantastic customer service and very friendly! I called over the phone to ask about a car and was told to come in and speak to Joel or Chris! Joel was really nice and very quick. He took all my info and gave me a suggestion based on the size of my family and my affordability. Mike walked us through the rest of the process and answered all questions that I had regarding my purchase. I definitely will refer my friends and family here. Great people with great prices on vehicles.Thanks again USA Auto Brokers!

Pa
Review №90

I came here today looking for a car within my budget, not only was it within my budget but was actually one of my dream cars. Chris made that possible for me. He was so knowledgeable about the vehicles and he made sure everything was taken care of. All I had to do was relax. So if youre looking for a dependable car, give these guys a little of your time. They will provide you with whatever you need.

Eb
Review №91

Salesman Chris and Raul are really good salesman. Raul really helped me out alot he is really good both of them. They got the job done and got me into a reasonable car.

Mi
Review №92

Raul was our salesman he was very professional and honest one of the very best I ever had I will continue to come back here thank you USA Auto Brookers and Raul

g_
Review №93

They lie about their vehicles... They have a car on line saying its in perfect condition..they told me to come test drive it. I drove from Austin tx to Houston and when we got there they told me the car was not running an had mechanical problems that they dont know who put the description of the car as perfec condition...

Nb
Review №94

USA Auto Brokers is a fantastic car dealership. Chris made the experience wonderfully easy and enjoyable. He even stayed extremely late for us to come back and pick up the vehicle. The prices are extremely fair and cars very nice. The entire experience was fantastic. Highly, highly recommend.

Su
Review №95

My 1st vehicle a bought was from carmax come to find out it was involved in an accident and I was overpaying by $6000. My 2nd vehicle a bought fromUSA auto brokers. There was a much better experience I got a great deal and my vehicle was paid off in 2 yrs. I have personally recommended many of my family members and friends.

Aq
Review №96

I went in here after going to about 7 different car lots prior to this one and all my hope was gone thinking here we go again. But I seen Bob and he was great he listened to my concerns and needs and got my up and riding in no time. I would recommend this place to anyone. Their slogan is the truth at USA AUTO BROKERS because Everyone Does Ride!!! Go on down there and see them.

Vi
Review №97

Chris helped me find a car and pointed me in the right direction regarding what i was willing to spend and how to set up my payment plan. He was very honest and straight to the point which is greatly appreciated. The process was smooth and easy regarding getting a car that fit me. I absolutely LOVED Chris’ personality and his humor which made my purchase 10 times more enjoyable. I’mglad we ended up finishing this place and i would definitely recommend someone to come here is they were looking for a used car in really good shape.

Ja
Review №98

I have been looking for a good reliable car for a nice little while and finally found one here at USA Auto Brokers. The team all worked together to help me find something within my price and actually took the time to do so. I would definitely refer them to others.

Ro
Review №99

Chris was such an AMAZING help!! Like the fastest service I’ve ever experienced in car buying ever. He worked with me to get in a good car that’s spacious for my baby. DO NOT PASS THIS PLACE UP!! Come and see Chris, he’ll get you right and in a car in no time!!

Br
Review №100

Wonderful place to buy a car. I bought one here a month ago loved it so brought my parents here and they purchased a vehicle as well. Salesman Luke was great he helped out tremendously. If you need a car with not much money down or not great credit USA Autobrokers is where you need to be.

Information
100 Photos
100 Comments
4 Rating
  • Address:1619 N Shepherd Dr, Houston, TX 77008, United States
  • Site:http://usaridetoday.com/
  • Phone:+1 713-880-3430
Categories
  • Auto broker
  • Used car dealer
Working hours
  • Monday:10AM–12AM
  • Tuesday:Closed
  • Wednesday:10AM–12AM
  • Thursday:10AM–12AM
  • Friday:10AM–12AM
  • Saturday:10AM–12AM
  • Sunday:10AM–12AM
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