Throughout the entire process of the repair of my car Russell & Smith provided me with the best quality service to my truck. I would like to specifically thank Javier and Edward who were super helpful on providing me with accurate quotes and time windows for the repair. They were also very clear as to what my car needed and what needed to be done to ensure top quality which in the end was most definitely delivered, once again i appreciate it Javier & Edward 👍🏻

I would honestly give it 4.5 stars! They are a very busy, busy, busy shop… but the customer service truly makes up for it. The manager is always available via email if there is a problem and they also got my recall fixed during one of my visits. I would strongly recommend them.They also will drop you off home if you don’t have a rental car… and drop your car off to you. That was a very nice addition.

This body shop has terrible service reps that will flat out lie to you about part shortages and backorders. They will steal the parts for your work order and use them on other vehicles. If they know that you are using an insurance claim to pay for the repair work, they will not prioritize your car, as they know they already have a check waiting for them. Sadly they do not match the high standard of Mazda and you are better off finding a trusted independently owned repair shop than to go to this place. The quality of their repair work is not worth the hassle of the terrible customer service youll have to put up with. Sheer laziness in their front of house staff will end up ruining the reputation of the guys in the back fixing the cars. Do not go here unless you want to play games with their staff.

My review of this company is mainly for the inconvenience that my advisor Alex left me in, as well for the front desk ladiesI brought in my truck to get a repair done to my front bumper and after picking my vehicle up from service and going through rainy weather, I noticed there was condensation on my foglight housing which confused me because these were brand new foglights I just purchased recently, I called Alex to explain the situation and he understood, told me was going to order them and would have their technician install the new housings which I was like cool, no problem man!I waited for over a month and I did call frequently to see if any updates,but was just given a run around by Alex to be honest, come to find out by the service manager Edward there that he never placed an order in which frustrated me angrily because I now have a fogged up lenses which looks horrifying.Edward did get in touch back with me and resolved this issue in under two weeks in which I highly thank him for it, was very professional about it.The other issue I found here was getting in touch with Edward or Alex at the time when the front desk ladies that answer the phone and told me who he isnt here that he left for the day or whatever generic response they give to people calling even though that person is there working.Overall my experience here was disappointing compared to the first time I came here for a repair back then.

Excellent service!! So rare to have a company go above and beyond to provide superior service. Thank you so much to Chris Allen (Service advisor) and the team for taking care of my truck so quickly, looks like nothing ever happened!!

The staff is amazing and very helpful!! The manager Steve was great at communicating with me via email and my car looks like nothing ever happened. I appreciate the professionalism of this shop and the customer service that you all provided! It’s rare to find that nowadays so when I do I make sure to let everyone know it is appreciated. I recommend this place for all your car repair needs!

My car looks awesome, the staff and manager were so helpful, they were a big help so much patience awesome 👌 staff.

Its kind of tucked away but the price was reasonable considering its a dealership my advisor was friendly and knowledgeable,saved me some money. So I would definitely recommend them

The service & quality of the repair were both excellent, and my car was returned to me quickly without hassle, which I greatly appreciate. Should the need arise, I will certainly consider using them again. Jessica got on her knees to fix the molding around my exhaust .Thanks Jessica !! #GRLPOWER

Even though I was frustrated about my car accident, Russel and Smith’s customer service did everything they could to help me out. The staff there is wonderful. Not to mention the magnificent job they did to fix my car. 10/10!

Fabulous body technicians! Customer service is their #1 priority and customer satisfaction is their goal. Kevin is the collision center manager who cares about his customers. John Tran is the body technician who worked on my vehicle. He is well certified on collision repairs with many years of experience in this field. John, along with many other technicians there are reliable, trustworthy and dependable when it comes to 100% collision repairs! Would definitely recommend Russell & Smith Collision Center for minor and/or major repairs! Note to the Owners: Acknowledge their staffs more often!

My favourite body shop to take my Honda to. I’ve been here twice, and each time i’ve had no problems with my vehicle getting taken care of and fixed properly. My guy Ryan was great, he answered all of my questions, provided me with the information I needed to know about my vehicle, and even gave updates about the status of my car. They honestly back up their work and fix any issues related to the repair(s), so you can be ensured that if anything happens, they will take care of you and your vehicle.

I had great service from Jessica Lawson she was very friendly and took care of my car i was very happy with her job and service

They meet there deadlines. Everyone there is polite and friendly.

I was recently in an accident and chose to have my vehicle repaired at this facility. Although the dealer has Honda, Ford, and Mazda franchises they had no problem repairing my Jeep Grand Cherokee Laredo. The staff was amazing. My body shop estimator, Ryan Manoj stayed in constant communication with me and provided frequent updates. I am so glad I chose to have the repairs done here.

Good workmanship. I would have appreciated more frequent communication about the status of my vehicle.

Great customer service!! My car needed some body repair work from a accident it sustained. I was apprehensive in the beginning due to many price gouging body and collision repair shops in Houston. However, the advisor Eric Ferrufino made the process stress free he kept me informed and updated throughout the repair process with estimates. Extremely professional, courteous and knowledgeable a rare find these days. I highly recommend contacting him if you need prompt and efficient service.

Brought my car and the service was awesome! Ryan Manoj was my estimator and helped me throughout the process. He called at every step of the way and truly made it a personal experience. I would recommend this body shop and Ryan 100%

They did good body work but apparently sand blasted with the door open. Now its same all over the inside of my van. Jeff says hell take care of it but Im wondering why its want cleaned before they said it was ready. I guess they dont do QA here. Van probably gonna require interior detailing to get rid of all the sand.Definitely check your vehicle thoroughly inside and out before you leave here because they wont.

Ryan Manoj is a consummate professional. He provided me with excellent customer service. The end result, after presenting my car with body damage from being hit by an 18-wheeler, when I picked my car up, it looked just the way it did when I purchased it in 2018. PERFECT! Thanks, Ryan.

Wonderful service from Russell & Smith body shop! This was my first experience with vehicle damage and the staff were very helpful in sharing what to expect throughout the process. I was given updates in a timely manner as well. Shoutout to Ryan Manoj (Estimator) and Iris Tillman (Stadium rental vehicles) for their transparency and guidance! I am very pleased with the service and repairs to my vehicle.

7 months ago went back for the 4th time. Now I have called state farm about this as that my car is still NOT fixed.Some of the employees are friendly. Bad job at body work. I should have known better. Now we are at different body shop. DO NOT TAKE YOUR VEHICLE THERE FOR REPAIRS. You will go back and back and it still will not be right.

Shout out Eric for going that extra mile for me and getting my issue resolved. Amazing customer service and very professional. He was awesome!!! Great job Russell had a valuable employee. -B.Aparicio

I received Exceptional Customer Service on my 2018 Honda Accord! It drives and looks brand new! The staff at the Collision Center were very knowledgeable and repaired my car before the expected date! You know have a loyal customer!Thanks Guys

Kevin, the shop manager, resolved what my family thought was an inexcusable oversight at what we thought was the completion of our repairs. After a very poor customer service experience from Progressive, and after our visual observation, we were satisfied in the end because of the shop and Kevins readiness to recognize what needed to be corrected.

Mr.Kevin helped to get my car back on the road and made sure it was safe to drive! He has been someone my family has trusted for years and he is trusted by the community!

Very satisfied with their work. Was promised the work to be done by December 23rd and it was completed on December 16th, so they get credit for being super on time. My service contact was RTAN MANOJ and he provided me excellent service that was above and beyond. RYAN kept me informed - called and sent me e-mails on updates on the repair. The front desk was also very professional and efficient in processing the pick up. I have been at R S Body Shop in the past and they always do quality work in a professional manner. Highly recommended if you need body work repair.

Dropped off my vehicle here because it was the closed shop. Bumper and tire needed replacement after two weeks service supposedly was complete. Received a call that it was almost ready “just needed a wash and would be ready in 15 minutes or so” so I headed over. On my way over callee me back to inform me that the tire wasn’t even installed yet, and still awaiting on order. Same thing happened a second day in a row. Not sure where the miscommunication between the mechanics and shop handling but I still do not have my car after two days in a row of it “being 15 minutes away from being ready”.

I had body work done and was treated with friendly environment and staff were professional throughout the process. I would recommend this body shop to friends and family

Great customer service Jessica. My car was done great💕

I had the very best service and workmanship at Russell and Smith Body Shop. My car was completed in a timely manner and looks amazing. Kevin McIlveen, body shop manager is the best!

Did a good job on my dents. Reasonably priced. Good customer service. Worked well with my insurance

Kevin is the Man! Of Auto Paint and Body. Satisfaction Guaranteed

I have a 2017 Honda Accord and I had roof damage and my roof needed to be replaced. To replace the roof and install the new roof the seat belts had to be disconnected to install a new head liner inside the car. My front seat passenger side seat belt did not work, you could pull it out but it would not retract back into position. I took it back to Russell & Smith Body shop and I was initially told it looked like it wasnt install properly but the technician needed to inspect it. After the technician inspected I was told that a part needed to be replace and it should be covered under Honda safety warranty and I needed to go to the dealership. I immediately went to the Russell & Smith Honda dealership and after a 2 hour wait I was told nothing needed replacing, it was not installed correctly. My time was wasted and it makes me question the quality of their work. See photo

3rd time I have brought my car here. Kevin, the Director of the Collission Center, is always very kind, knowledgeable, and helpful. The rest of the staff is also superb. They all go above and beyond. I recommend taking your car here if you have any body or mechanical car damage. Trust my experience with them. Consistent & excellent service, the past 3 times in 2 years, always! Thank you Kevin and staff!

Good attention

This place was one of the repair shops on the list for State Farm. They did such a great job on my sons car that it looks brand new. Steve was so patient with all the questions and comments we had. I would definitely recommend taking a vehicle there to be fixed. I also will be buying my next car from Russell & Smith.

This is my 3rd time dealing with R&S Honda Collision Center. I have absolutely NO complaints. Staff is friendly and professional. You can tell they are proud to work for Honda. My husband thought I was being picky with my concern with the drivers side door. After having some work done, it just didnt look right to me. Mr. Joseph Barnes was understanding of my concern and took care of it in less than 15 min. Thank you so much!! Keep up the good work and great customer service!!

I received great customer service on my 2014 Toyota Camry I needed some work done on my vehicle they were super helpful and my car runs perfect‼️

There’s a service you don’t want to have to get...And when you do need the service...You dread the worse...Well when the occasion comes and you need a great. Body shop - R S Collision Center is the place to bring your mangled car.Professional and courteousOutstanding body and painting workQuick turnaroundLifetime guarantee on the repairsI’ve been helped here more than I’d like to admit. Each time everything has been done to perfection at a very competitive cost.

Great working Ryan manojProfessional and detailed oriented

20/10. Excellent, quick service and a phenomenally helpful staff.

The attention is good, every body is nice; but the work, sucks. If the insurance is going to pay, they don’t fulfill what they promise in their estimate. They put you used parts. To me, first they say it would be a great job that will take just few days, and than after 11 days it was not finis. I had to rake the car several times back to finish. At the end it was poorly done, the part doesn’t work great. They told me that I shouldn’t expect it to be as new. And they left loose parts and glue in different parts of the car that were never removed.BE CAREFUL WITH THEM.

My car is being repaired at there body shop I really trust Russell and smith Ford I take my Mustang there for service and when I had a car Reck I trust them only to do the work. Am very happy, the service came right and greeted me with a warm smile and listen to me about the work I needed. I recommend Russell and Smith Ford to all my friends.

They did a great job on my car. They worked really well with my insurance company and made my car look brand new again. Ryan and the manager there was very responsive and provided great service. Very professional.

Everything worked out perfectly. Someone did a hit and run leaving my bumper literally hanging. Joe was really nice and professional. He called me to give an update on the status of my car repair. I even received daily emails with the updates and cost. My car was ready one day earlier than projected. Plus it was convenient for me to be able to leave the rental there as well. Now it looks brand new! I definitely recommend this place.

David Li was was very professional and extremely helpful with helping me make the best decision. I would highly recommend him to my family, and friends.

My experience with this place was good. The lady at the front desk closest to the printer came off as rude and didnt want to be there but as far as my adjuster and the work done to my car they get 5+ stars if I could. My car was wrecked a few weeks back and was brought to this place for repairs requested by me since my car was being leased from their Honda dealership on the other side of the freeway. 3 days or less after it was towed there my adjuster called me and gave me all the info regarding my car. The current damages found and a estimate on time for it to be all completed. A week or two goes by and I get another call from the same adjuster Mr. Jeff explaining to me that more damages were found once my car was opened upHey get everything fixed so I dont have to worry about problems later right? He broke it all down to me parts wise and the additional time needed. The deadline grew close and my car was almost done. Not the new deadline the original one. Now with thanksgiving came and gone being closed. Having to wait for additional money and parts. I was expecting for it to me another week or two extra. Nope 3 days later after it was originally due to be done the team and Mr Jeff got my car fished, washed and back in my hands happily going home. Appreciate it guys and thanks again!

Extremely professional service by Ryan Manoj. He kept me informed of all work being done and timeline for finishing. Although I hope not to need repairs in the future, I do recommend them.

Amazing customer service and repair. Great experience!

I must have high expectations for customer service, but I had a horrible experience, and I chose not to do business with this business. My insurance recommended this business due to its high satisfaction and proximity to my home, which is still 9 miles in Houston traffic. I received a call from them within 3 hours of filing the claim and choosing this place. I scheduled my time to have the inspection and estimate. Then called to reschedule, and was informed I didnt need an appointment, I just needed to come in normal business hours. We open at 7:30 and close at 6:00 PM.Imagine my dismay when I arrive at 5:30 PM to learn they stop estimating at, you guessed it, 5:30. When I asked why I wasnt informed of this fact when I repeatedly called, tried to schedule, I was met with a repeat of the line as if I was incapable of menial comprehension.Then the estimator walks by me to another part of the building. The attendant informs me, Hes leaving now, see? I ask Could you not have stopped and just asked? When there was no response, I realized I am no longer dealing with intelligent life capable of a critical thought. I also realized there is no need in spending my insurances and my money at a place with such blatant disregard to the customers schedule even with consistent attempts to understand hours, schedule, and estimating policy on the part of the customer.What a joke of a business.

Great place, and great service. They do vehicle repair as well. Always quick service.

We had a great experience deal with Russell and Smith after getting into a fender bender. Steve and the young lady at the front desk(cant remember her name) but they were very helpful and made our whole repair smooth. Russel and Smith collision even kept us updated via email of each step/process that they completed and it was a breeze with them dealing with our insurance. We would definitely use their services again.

Good place, nice people, keep you in the loop on what stage of repair your vehicle is at.

I just picked up my car from Russell and Smith. They did a great job on the exterior repairs, the front desk had great customer service. However, after inspecting my car before I paid them over $7K, I saw that my interior was left filthy and it appeared that something had been spilled in my seats. My car was brand new before an accident. I had only been driving it for 1 month.When I brought it to their attention a guy named William Vargas came out to see what I was talking about. (1) He came out with a dirty napkin in his hand (2) He spent time looking all around the car (time that could have been spent simply wiping the dirt off of the interior like i was asking) (3) He told me that it would take 30 minutes to get someone to come out and simply wipe off the dust that their techs left behind.I had looked at video reviews online about their work and service and many customers mentioned that they detailed the vehicle. Naturally I would expect to receive my car clean after they have had it for almost a month.What made me the most upset was how dismissive William Vargas was. He had absolutely no professional way of handling my complaint which was so minor.I will NEVER choose Russell & Smith Collision again for any repairs based on the general attitude this man had towards me as a customer and my small request that should have been done anyway considering it is procedure. Hell, even when you go to Jiffy Lube or Walmart for an oil change they vacuum your car.

The BEST service I have ever received! If I could give more stars, I surely would! Service was fast and friendly.

Had very good experience with them. The work is done extremely fast. My insurance company estimates says it would take 8 business days and I was ready to waiting for 2 weeks, but they fixed my car within 2 business days. Excellent job done. My car is like new.

All I can say is you will highly regret taking your vehicle into this collision shop if RYAN MANOJ gets assigned to it! He will not contact you with any information and every time you call to get an update he seems as if you are annoying him. He told me my car was ready and not even 30 mins went by and all the lights on the dashboard came on. I had to retake it just for him to tell me the ABS was messed up. It has been almost two weeks since he was supposed to send a diagnostic report to the insurance and he still has not done so. HORRIBLE SERVICE!!!!! DO NOT COME HERE!

We just bought two cars from Chris Alvarez at Russell Smith. It was my first experience buying a car from a dealership and his help made it a wonderful experience. He was knowledgeable about the cars on the lot and patient with my endless questions. When I buy a car again it will definitely be from Chris at Russell Smith Ford.

Went in for a small repair. Jo Barnes was very courteous and professional. I noticed some imperfections in the paintwork which he had taken take of quickly.

Fantastic service! They were extremely friendly and repaired my car quickly

Really poor work from guys who can’t center lights on a $10,000 roof repair. Avoid at all costs.

Great service and quality

Great service. Thanks to Ryan Manoj for keeping us informed of the repair progress.

This is a review for the collision repair service done to my Honda Accord. I give zero star for this place due to its bad service. The rear bumper of my Honda Accord, which was purchased from Russell and Smith Honda, was severely damaged due to a traffic accident. Rain leaked into the rear trunk after the collision service was done. I was puzzled and disgusted by this problem for a long time before I finally figured out the reason. The collision center took another month to fix this problem. Today the horizon bar above the rear camera dropped out. I suggest that you do NOT go to this place for any collision related service from my experience.

I don’t usually write reviews but for the sake of the people out there who is considering this place, DO NOT, I repeat, DO NOT go there!First, their front desk receptionists were rude and unfriendly. I did not feel welcomed the second I walked through the door. Instead of a proper greeting, she just goes “yes?” I was shocked from her attitude and when she asked who I need to see, she was so impatient I almost lost it and wanted to speak to the manager.Second, for a repair place, you would think they have all the tools and equipments. But I had to drive there to give them my wheel locks because they don’t have anything to open it with....Third, when my car was finally done (way exceeded the estimated time), I found my car a total mess. When I open the door, the inside was wiped down but the trail of white specks was all over the interior! Couldn’t they have done a better job of wiping!? They also left the old airbag pieces inside the car! Shouldn’t they take out all the trash?! There were also scratches on the inside and outside of the car! Keep in mind this is a brand new car!Fourth, I use a dashcam in my car. When I got my car back, the dashcam cable holders at the top of the windows were halfway covered up!! I can’t put my cables on there anymore because half of it is covered!!! How can someone be so ignorant to cover that up!?Lastly, the wheel locks I gave them, they didn’t even give me all the pieces back! They said the technician never seen it but I called them out on it because how can you never seen it when you have to use it to unlock my wheels! They then tried to call someone who was in charge of my car but they couldn’t locate that guy at the moment so they said they will call back. I have yet to hear back.I cannot emphasize enough, please do not take your car here!!!!!

My car was kept by Russell & Smith Collision Center for 2 weeks for bodywork that an employee said would take a few days. When I did go to receive my vehicle, I found a huge windshield crack. Steve Bonds, an estimator for the business, denied any fault and then physically attempted to stop me from taking his picture as proof of who I spoke with! I wish I had faith that on site management would reasonably handle such situations. However, from what I have seen, this group cannot be trusted to behave professionally or ethically in my opinion. BEWARE.

DO NOT take your car to this place.They shoukd not be in business and Farmers should try and get their money back from them. They charged Farmers an arm and a leg for painting a broken mirror, did not fix all that was wrong with the car and took a long time to fix it. We took it back for the mirror to be replaced and a few small dents removed. Almost 3k billed to Farmers and the new mirror came with a scrape 2 -3 weeks later. The car had dust and bird poop on it, nothing had been cleaned on or in the car. And when I got in the car, which supposedly was ready to be picked up a day before, the car would not start. They jumped it and I was glad to have left the place. If they do not fix something...it is your fault. Save yourself a month of going back and forth and frustration. Do not use this place. Wow how can Russell & Smith Collision get away with this poor workmanship and service baffles me!

Stay away from this place. They were charging my insurance 9k to repair my car. Hell no. They ended up declaring my car a total loss. I took my car back from them, spent a little over 1200 and fixed my own car. This place is a joke. But its because of them I learned to do major work on my car. Thanks for being a POS. I couldnt have done it without you.

I was very happy with my experience at Russell & Smith. I just bought a new 2015 Mazda 3 i sport in soul red and I love it. Gilton O Huggett was extremely helpful and very nice. He showed me everything I need to know about the car. Definitely ask for him if you go there. I would recommend this dealership for your future car.

Had a great experience at the collision shop Joseph Barnes was very helpful and explain everything in detail. The red head young lady at the front desk is so awesome great customer service all around

Great customer service and friendly helpful staff. Made a bad experience of having a wreck much easier to handle.

Great service and gets the job done right!

Did some great work on my car. Looks flawless.

The russell and smith got my car looking right joe the man at the body shop great man and corey the mananger at stadium rental great man help with out with a great rental car. The rental car at russell smith are great my car was in shop by month man name mr.corey work with me all month long great place to go to when your car need body repair if i had come back i go back thank u russell smith collision yall are a life saver

They will give you an estimate within 15 minutes of you entering. They also have a car rental service for your convenience

Excellent service and top notch repair work. Very satisfied with their work and competitive pricing.

Very nice collision shop good job

Not professional at all!Curtis is the worst guy here to deal with. Never picks up his phone or even call back.I was supposed to get my car at 3 pm and got it at 6 pm.

We were browsing for a car and ended up purchasing a 2015 Honda Accord at Russell & Smith. We were welcomed by Selam who was very friendly, knowledgeable, respectful and patient. She made sure we would get the car we liked most within our budget. Our process took some time coz I was reaching out to other dealers and doing research. Selam allowed me to use her computer and waited patiently for us although she could have helped other customers.The financial manager was also very helpful and worked with us on getting extra services that we need within a reasonable increase in the installments

My insurance listed this as one of several places they work with to get repair to my truck.At first I dealt with a man named Daniel, impressionable, he made me feel comfortable with their ability to take care of my truck I (which had less than 13,000 miles on it).I picked it up a couple days later than estimated at closing time. No biggie about the couple days.Upon driving home I noticed play in the steering wheel, which wasnt there before.I called the next morning and told Daniel of the issue. His first response, was it was a pre existing condition. Remember, less than 13,000 miles 2500 High Country Silverado Diesel. The only work I had done to its was front and rear steel bumpers and oil changes.There was no, hey let me check with the mechanic that worked on it and ill get back to you. It was just the immediate response over the phone of, pre existing conditionsFrom then, I asked to speak with the manager Kevin.I then dealt with the Manager Kevin, was more helpful but still was disappointed with the service.Mainly because he calls me on a Friday and says my vehicle was ready for pickup. We had the hurricane Harvey about to hit and I was unable to pick up the vehicle because of Hurricane preparations.I show up the following Wednesday and Im informed my vehicle was not ready. I ask for Kevin, he is at lunch, I ask to reach him on his cell and was denied. More time and resources spent on this situation. They did give me a ride home from the facility. But still half a day wasted.I get the call the following day that my truck was finished. Apparently, my vehicle was next in line for an alignment and was not yet ready as I was informed. So, Kevin explained to me that they took my truck off to put another car on and that the storm apparently damaged the alignment machine and basically instantiated it was my fault for not picking up the truck Friday because he wouldve left it on the rack and got it finished. My argument, you said it was ready and it was not ready. Im there practically a week later and my truck still is not ready.We disagreed about this for a few minutes and I left, no compensation, not even a few free truck washes.I hope there are better collision repair services out there because they just made me feel they wanted the insurance check with no concern to me the client.

Eric is the man who does what he can!

After my accident on the fifth of October, I took my car to R&S the next day (October 6th). The original estimate was to have my car ready by the end of the month at the very latest. Needless to say, I was very surprised and frustrated that I could not pick up my vehicle until the day before Thanksgiving (November 26th). Between incompetence with requisitions and ordering and the most severe case of indifference Ive ever seen in any dealership and automotive group, it was a few days short of two months before I had my vehicle back for the first time.Of course, my nightmare does not end there—it just began. The day after Thanksgiving, when I had to defrost my front window, I was showered in glass shards that had not been cleaned out of the vent. Two months after that stinging shower, I was still picking glass shards out of my finger when I dropped something below my seat. Of course, after they shoddily cleaned out the glass and returned my car (and I had to run the vents with safety goggles on and then vacuum out the glass that was still everywhere), I expected the saga to finally end.Unfortunately, the first time I got up to speed on the freeway, I was disappointed by another instance of lazy, indifferent and shoddy workmanship. I was surprised by a loud flapping noise on the outside of my car and the sudden rush of wind noise that overwhelmed my radio. On the drive back to the collision center, the thumping appeared on the other side of the windscreen. It turned out that Russell and Smith had replaced my windshield and then simply pushed the old window moldings into slots. These are not meant to be removed and replaced, so of course they immediately flew off as soon as they encountered substantial wind.Thankfully, all hands were on deck as I did not yet need to get into the fourth rental car, and the seals were allegedly replaced right away after I took my car in. Imagine my exasperation though, as now, halfway through December, the window moldings popped off as I merged onto the freeway and again my ears were filled with the rushing wind-noise! Unfortunately, I had to travel for the winter holidays so it was not until the first week of January that I hopped in their fourth rental vehicle and returned the next day for my vehicle.Throughout this whole process, I had been driving myself to the collision center, traveling along the freeway during rush-hour traffic, fighting to make it before the ridiculously early closing time of 6:00 p.m. What irked me most about that timeline, beyond its general inconvenience, is that while I was in the fourth rental, Jeff, the estimator handling this entire process, rudely insisted that I fill up the rental with as much gas as it started with. Understandable if this were my first rental, but demanding that I leave my office early just to put a dollars worth of gas into a vehicle at the height of rush hour while I had wasted countless gallons of my own gasoline driving to and from the body-shop without any consideration on their part just reflected the holistic experience of dealing with Russell and Smith.When attempting to work with Kevin, the shop manager, to address how my nightmarish, four-month ordeal could be addressed by the company, he initially seemed cooperative. However, when I reminded him of all the particular points that had been delayed, dismissed and mishandled by him and his team, he quickly became defensive and resorted to blaming me, saying that I had chosen to get into an accident.Getting hit by a drunk motorcyclist who went through my windshield is something I never would have chosen to do, and never would have wished on anyone, even on people as indifferent, sluggish and abrasive as the staff and management at Russell and Smith.If you have any degree of choice for where you take your car for service and repair, I implore you to consider any other option, no matter how much farther it may be. Youll be glad to save yourself from a lengthy and trying ordeal.

Friendly. Did a great job in the time they promised. Hope I dont have a no other wreck, but if i do this is where Ill bring the hooptie.

Bought a new CRV in just minutes....Loved the deal, sales and the finance guy were very prompt and friendly....!

Unprofessional, incompetent, and immoral! Russell & Smiths Ford affiliation should be revoked! They have no idea how to repair a vehicle and I didnt feel as though they cared about my vehicle, my opinion or the fact that they hadnt fixed the vehicle correctly. In addition, they held my vehicle for 2.5 weeks for a supposed repair that should have taken 1 week. Why it took so long, Ill never understand because they didnt even use the replacement parts provided with the repair kit. For instance, they used an epoxy to seal my rear view mirror when they should have used the insulation provided by Ford. I went back to the shop 2 or 3 times for the same issue trying to explain that I still had a problem but they didnt want to hear about it. I finally took my vehicle to another dealership to get repaired and the other Ford dealer who not only confirmed my issue but was appalled by their workmanship. Im working with Farmers Insurance to try to have them removed from the approved repair list.

Service is always great! Quick, fast and staff is always friendly.

Horrible please....please, don’t bring you car here the worst experience in my life .... they don’t know anything about car please. DO NOT BRING YOUR CAR

Is a nice place

Cool vibe, drinks are fya

Excellent service

There are very good and help full

So far so good

Was ok experience but not the greatest and you have to check their work before you leave.

This is the WORST place to take your car. I got into a little accident under a year ago and Im still dealing with these people. Ive had to take my car to them 4 times since they fixed it. Stay away from this place!

Not good at all for West time and money

Great service and staff!!!

Great service

Substandard communication skills.

Awesome experience!