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CARSTAR Champions
13650 Schroeder Rd, Houston, TX 77070, United States
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CARSTAR Champions
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En
Review №1

Visited several shops before deciding where I wanted my truck get worked on and when I got to CARSTAR Champions I knew it was the place.The staff was friendly and professional from the get go and workmanship is high quality. The owner is on-site, hands on and personally inspects vehicles before dispatching them. More than highly recommended. 5 stars

Mo
Review №2

This is by far the Best car body shop I’ve ever used. They are very professional and will give you 5 star service. Thanks for accommodating me when I still needed my rental car. My car looks brand new!

Ma
Review №3

Very happy with my experience here at Carstar Champions. Very professional, they made the whole process easy. Body work on my vehicle looks great I highly recommend them. Customer service excellent.

Co
Review №4

Horrible experience! Owner Kevin lies to your face . My wife took our 2018 Toyota Tundra to replace catalytic converter which was stolen. So, my insurance paid every thing. When she went to pick up the truck, the engine light came on immediately after she has left the place. She has called them and they have lied to her that she needs to drive the truck for 50 miles so it can reset itself. I took the truck back and Kevin (owner) apologized and told me that the mechanic forgot to install the O2 sensor. Drove the truck off the lot and again the engine light came on again. Took it back and Kevin said that I need the right side converter replaced because it was bad. I said, i need a second opinion and took it to Toyota dealership. The dealership confirmed that Kevin has installed a bad sensor. Then i have took the truck back the 4th time and Kevin had the nerve to lie to me again and to tell me that the 2018 Toyota Tundra needs a new computer. Lies, lies and lies. Dont trust this man!

Ma
Review №5

Horrible place to get your car fixed. Took my Malibu in because I got side swiped on the freeway. They said it would be a 2 week and ended up taking 5 weeks. I called the 2nd week and they told me they had only one person doing all the work and that they were on vacation that same week. On top of that they left a hole in my back door that was never even there and they didnt even put my back door back together properly. So whenever you close it, it rattles because they didnt put it together. Do NOT take your car here. They just lie ruin your car more than when you take it.

Ro
Review №6

I have had a bad experience with this shop. I took my car to them and they asked me to bring in after 3 weeks for body work. They told me that it will take 3-4 days to fix the car. I dropped the car on their designated date on a Monday. Their representative told me that it should be done by Friday. When I called in on Friday to check in on the car, oops....I was told that the work was not even started on the car and they will call me whenever.....this is so unprofessional and unreliable. I waited first for 3 weeks to get my car in and then another week - and no one there paid any attention to the car. I got my car back without any repairs. Never going to this shop again.

Su
Review №7

Went with this body shop through my insurance and I regret it so much. Took over 4 weeks to replace a tire, the rubber around the tire and the glass on my taillight. If you had seen the minor damage to my vehicle you would’ve never assumed it would take a month which I truly didn’t either. It was supposed to be 3 weeks but as the expected date approached they kept pushing it back day by day. Horrible with updates, and when I did get to pick it up one part was put on so sloppily. Don’t send your vehicle here even if your insurance recommends it

Ch
Review №8

Excellent work and customer service. Great communication throughout the process. Friendly and knowledgeable staff

Ke
Review №9

Working with Eric at Carstar made my accident a worthwhile experience. He kept me up-to-date and worked with my insurance company. Eric and the Carstar family fought for me with the other drivers insurance leaving me with little to no worries about my truck. The work made it like new. I addressed specific issues and they made it right. All of my repair work will be done at Carstar with Eric. The single most enjoyable accident I ever had.

Ma
Review №10

Absolutely best service I have received. They got my car done way faster than I had anticipated. I went in with 2 insurance claims from different companies. They handled both companies amazing and kept it consistent so I could get my car back quick. PJ was a great help and always kept me informed of what was going on. Everyone at the shop was welcoming and friendly and just wanted to make sure I was satisfied with the work that was done. Will recommend to anyone and gladly take my car back one day!

Br
Review №11

Wonderful experience, friendly, sharp local business that really went above and beyond to help me out every step of the way. My car looks better than even before the accident, I definitely recommend!!

He
Review №12

My 75 year old mother was offered a few locations to have her car repaired. She has a 2009 lexus es350. It has 330,000 miles on it. However, you would not think so given the condition she has kept it.The car was in a hit and run, going about 45mph. The other vehicle was a truck and they slammed on their brakes and rammed the front passenger side.My mother finds out she has uninsured motorist and takes it to CARSTAR. In addition to the body damage, the steering when out. CARSTAR immediately took the position that the damaged steering is due to a leak from wear and tear.I then explained my mother has her car serviced regularly and we have the receipt from one month prior to the accident showing everything on the car was fine. Than when we had an estimate done from the damage, maybe 1.5 months afterward, that now has all the damage.Well, out insurance company called and denied the claim. The issue here is, when I mother went to pick up the car, they told her everything was fixed. They sent her off in a car where you can be driving and the steering wheel looses traction and you can swerve off the road.I dont know how all of this works but if I had to guess, they wanted to get paid for the body work before anything else as they knew they were going to recommend to reject the claim for the mechanical work.I dont have any evidence that this is the case. However, when you have evidence that the car was inspected before the accident and then after, that to me is a pretty sound position. For them to lie to my mother and send her off in a car that could vere off the road is unethical.I feel they help the insurance company deny claims when possible so they remain on their lists . Everyone wins but the little 75 year old woman.I will never select this place and nor will my mother and I do not recommend to ever go here.

Ma
Review №13

Made an appointment on their website over the weekend. They called first thing Monday morning to confirm my appt! I was there to get an estimate and worked with Mr. Alex. He didn’t try to nickel and dime me and I was actually able to get my car repaired that day, thanks to him. I would go back for any work needed in the future in a heartbeat and I’ve already recommended the shop to handful of friends/family.

Ji
Review №14

Had the pleasure of working with Alex Cruz. Everyone is extremely friendly and welcoming. I had my Jeep broken into and rear ended. Alex and his people were able to fix everything in less than 2 weeks. Throughout the days I would receive calls to get updates. I’m very happy with the result and the customer service. 10/10 recommended.

Ra
Review №15

Very friendly and welcoming. Explained things is terms I could understand.

St
Review №16

I was rear-ended and this was one of 3 choices by the other persons insurance company. I didnt really want to hassle with the repairs so picked the one closest to my house. I read the reviews and this one lived up to all the positive reviews. They delivered communication to me when they said they would and when there was a parts delay, they immediately let me know. Car was delivered as promised and the work was flawless. In addition, I was pleasantly surprised at how clean my car was returned to me. I dont anticipate needing body work but would gladly take my car back.

Pr
Review №17

They done great job on my car! I will definitely use them again

Me
Review №18

Awesome experience, and people. They do top notch work!

Ro
Review №19

We took our Ford Edge here for repairs from a minor accident. It came back to us looking like nothing ever happened. (Rear quarter panel and bumper repair) Also, it looked like it had just left a detail shop, the inside was spotless! These guys take great pride in their work! They even returned my rental car for me and offered rides to and from the rental place. It was the easiest “inconvenience” I have ever dealt with! I will definitely use them in the future if I ever have this happen again.

Jo
Review №20

Went in for a quote today and saw Donny. He took a look, said wait 5 minutes and brought back the car fixed! Donny was great! Highly recommend this place. Others all had quoted over $1000 with no alternatives. Nice there is people like Donny you can trust!

Ni
Review №21

This was my first time taking my car to this place and let me tell you. Ive received nothing but great customer service from this place and they did an amazing job with my car. I would recommend this place to anyone who needs to work done on their vehicle(s).Kudos to Eric who was the guy that helped me from the start provided an excellent customer service and he will take care of you like youre a family member.Thank you CARSTAR Champions!! Yall are awesome!!!!!

Ea
Review №22

Was a great experience. On a scale from 1-10 it was no doubt an 11. Kevin, Eric and the girls in the front office were tremendous. They could not have been more polite. The entire experience from dropping the vehicle off to picking it up was a breeze. They are very efficient, professional and kind. I would recommend this shop to my grandmother. Cannot say enough about this business and the folks that work there. Great job!!!!

la
Review №23

I have only amazing things to say about Carstar Champion Body Shop!!! My 2018 Chevrolet Silverado Black Widow was smashed, i didn’t think they could make her look like new! But they went above and beyond ! From start to finish the entire process with Alex was super easy. He kept me informed from start to finish, and also made it feel personal . Every time i called, he answered every question i had . My truck had extensive damage more than 20k worth, and they had it repaired in 3 weeks . Thanks so much !!!

da
Review №24

I had paint and body work done on my 1990 Nissan GTR they touched up the front bumper spoiler and mirrors making it look 20 years newer and a customer service was very friendly.

Mi
Review №25

This shop is hands down 5 stars, great friendly staff eager to help along with excellent craftsmanship. For the repairs I needed they preformed high quality work within a small period of time. Fixed everything, took care of me, and made sure the car was better than before. This is a must see place for any thing vehicle related.

Ch
Review №26

This was the best experience I have ever had while having a vehicle repaired! Eric was the absolute best! Everyone is so nice here from the time you walk in. Eric kept me updated daily on the progress of my car. I will be returning for all my car needs! Please stop by and see them!

St
Review №27

Great people, great work at a fair price. What else could you ask for! They got a life customer in me!

no
Review №28

I WILL be using Carstar Champions again!They did A FANTASTIC job on my Mustang and went above and beyond my expectations and cleaned up my car very car very nicely.Polite, professional, and great service!Thanks for everything!

Ni
Review №29

I took my car here for a simple fender liner replacement. The job was done fairly quick and clean. My only complaint is that their final invoice was about %20 higher than the initial estimate. They’d done a full inspection of the issue, and for this simple job, the quote most be quite accurate. It’s unfair!

Bi
Review №30

Reliable, trustworthy business. Have been relying on them for years.

Ka
Review №31

1. The car looks AMAZING after the repair2. You can drop off and pick up your rental from the repair shop3. They detailed the car inside and out4. They stayed in communication during the entire process

Vi
Review №32

Just got my Toyota Solara convertible back from spring location after having drivers side mirror replaced and door repainted. Pin striping is exactly what I wanted. Very pleased with excellent customer service and body shop results. Hats off to Kevin, Eric, Maria, and Nikki and the body shop guys for such a great job! Keep up the good work!

C
Review №33

It was my first experience at Carstar Champions and I’m very pleased with their work.My car was hit and they did a great job let it like a new one. Eric Cabrera kept me updated about how the reparation is going.Thank you to all the team for your work!

Ty
Review №34

Dropped off my BMW because of failed headlights and adaptive modules due to excess water in the housing and I got my car back with brand new headlight assemblies and reprogrammed my settings and monitor and I think they even washed or wiped down my car....Thanks 100%

Te
Review №35

Great service and people

Ch
Review №36

Fast and Excellent Service! They contacted me every day that my car was in their care to keep me informed of the process. Will definitely use them again!

Mi
Review №37

Select CarStar Champions when looking for collision repair. A concierge experience throughout the process!The customer is included in every step -from estimating, review of the repair process and when the repairs need completion. Regular communication all along the way. Strongly recommend.

Br
Review №38

Ive been going to Cillis, now Carstar for 30 years. They are trustworthy, never advise things that dont need to be done. And, Saturday is extra special! I wouldnt think about taking either of my vehicles anywhere else.

Gr
Review №39

BEST BODY SHOP EXPERIENCE IVE EVER HAD! The entire staff handled my fender bender repair flawlessly, from beginning to end! I would recommend them to fix my LIFE, if I could! Lol! :)

Ph
Review №40

From the get go, this company did a great job. Eric took great care of me and my vehicle. Their rates beat a few other places around the Prestonwood Forest area for body work. I had a piece of a panel replaced and it looks just like it did before the damage. The painting matches perfectly. They gave me a time frame of 7 days and even had it ready a day before it was supposed to be ready. I would definitely recommend this place to anyone who needs body work done.

Do
Review №41

This was my third time to use your services. I have been very happy with the quality of the work each time. You always exceed my expectations!

Ja
Review №42

Had a substantial dent due to my neighbor backing into my car, so I decided to bring my car to the closest auto repair shop in my area, which is CARSTAR Champions. I put off repairing my car for over a month because as a college student/commuter, I need my car to drive to school. Once I finally made the time and brought it into CARSTAR Champions, I was immediately impressed by not only their exceptional quality of customer service but also the quality of the repairs and how quickly they got everything taken care of for me. Josie is amazing and very helpful, especially being that I am someone who knows little to nothing about cars, she informed me of everything I needed to know and kept me updated throughout the ENTIRE process. Not only did they fix my dent, but they also went above and beyond with aligning my tires, buffing out minor scratches, and even cleaning the INSIDE of my car additional to a car wash for the outside. My car looks as good as new!!! I chose CARSTAR Champions for the convenience of being close to me, but after my experience with them, I wish I had brought in my car sooner and I would recommend this place to everyone. I appreciate CARSTAR Champions (and their mechanics/technicians) so much, anyone/everyone who has any car repair needs should definitely come here. You and your car will be in the BEST hands!

ke
Review №43

The experience was quick and great. Job well done on fixing the damage. Thank you 😊

Tr
Review №44

Great service everybody was really nice will definitely get my car fixed there again

Ad
Review №45

My experience was excellent a kind treatmentall very kind..than you

Ni
Review №46

The scrapes and dings on both sides of my bumper were fixed and painted without having to replace it. A great cost savings and the bumper looks great!

Os
Review №47

From start to finish the people of carstar champions made the experience stress free.

Je
Review №48

Professional and courteous. Had all paperwork from our insurance company ready when we arrived. They arranged for a rental vehicle.

Al
Review №49

One WordAWESOMEGreat customer service and professionalism from start to finishThanks

Ro
Review №50

Fixed that which was thought unfixable. Wonderful all around.

St
Review №51

Great communication, and follow up. Thanks guys

na
Review №52

Excellent work and treatment of the staff...

Pa
Review №53

Great service!

St
Review №54

Pretty much did what every other place did to me....said nothing was wrong after they replaced parts and said they fixed it, yet they did not fix the problem.

Ge
Review №55

Did a very professional job.

Ti
Review №56

Very professional

Jo
Review №57

I looked for a place to fix my car and it was an unequaled experience, the best of the best, all very professional, and always giving details of the process, if someone is in a difficult situation with their car do not hesitate, do not think twice, this is an extraordinary place. Thanks to the Carstar team

Jo
Review №58

Excellent option for the repair of your vehicle in my case in particular were informing me of the progress of my vehicle and the slope of all 100% recommended

Information
14 Photos
58 Comments
4.8 Rating
  • Address:13650 Schroeder Rd, Houston, TX 77070, United States
  • Site:https://carstar.com/locations/tx/houston-15317/
  • Phone:+1 281-890-4190
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–2PM
  • Wednesday:Closed
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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