As always, Lisa and the service crew provided exemplary service! Excellent from top to bottom. They’ve always made me feel welcome during my service visits. If in need of service to your vehicle, they come highly recommended.

Hagerstown Mercedes service is the best. They do a great job with reasonable prices and they treat their customers with respect and most importantly they are honest, they only do what the car needs when it needs the service. I do recommend them for all Mercedes drivers. I also want to say Alex is a great, knowledgeable, respectful person.

Robert was a very knowledgeable salesman who didn’t pressure me at any point. Rob knew all the details of each option on the car, as well as how they compare to other Mercedes-Benz models. He explained the pricing and kept me informed as we worked through the process. His professionalism and efficiency was “on point”. I really can’t think of anything he could have done better. I wasn’t “sold” a car today, I bought a car and there is a big difference.As a customer, I want to buy something without feeling as though I am being “sold” on either the car or additional options.Tony, the finance manager, was equally as awesome. When I have purchased cars in the past, the finance guys have been shady, in my opinion. This is where they upsell you on several options. Tony fully explained each option with succinct information, and answered my questions perfectly. He wasn’t the fast talking finance manager I have dealt with in the past. He was very educated and once again, I didn’t feel like I was being “sold” something, rather than being offered extra services that could be of use depending on my driving schedule and experience.I couldn’t have asked for a better experience and would recommend this dealership to family or friends alike.

I give the Service department of Mercedes Hagerstown 5 Stars. Lisa is always a pleasure to work with and I am always pleased with the quality of work done on my vehicle. Lisa is truly an asset to this location and is the driving force that keeps us returning here for our service appointments.

Lisa is a savvy customer service representative who can deal with people from all walks of life. She quickly understood what we needed, and quickly was able to send us on our way home while our Sprinter Van went through a recall, and was serviced, which took a day due to the work we required. Picked up the Van the next day and had no complaints, but we also noticed and admired the dealers representatives at the pick up window for their superb customer service. Kudos to Lisa and the team. We will see you guys for the next maintenance cycle.

First time there for service. Very impressed. I could tell by the phone conversation I had with Lisa beforehand that it would be a good visit to solve an issue with a check engine light. They figured out what was wrong quickly. They also took the liberty of washing my car. Friendly pleasant people.

Always professional and courteous. They listen to what is needed and offer reasonable solutions without talking you into something more. Prompt and timely service. Great customer service. Highly recommend.

The team at Hagerstown Mercedes are awesome. They delivered on everything they said they would do. Definitely a place to take your Benz for service.

Kyle Swanson was my sales consultant and he was nothing short of amazing! From the quick response to my inquiry about a vehicle to his friendliness when I visited the store, my experience was very pleasant. I inquired about a particular vehicle on 8/3 and on 8/4 I came in and test drove and walked away with the vehicle! The process was fast, and Kyle walked me through every step easily. I would highly recommend this dealership. There are good people here

Excellent Customer Service Reps. and outstanding Service Technicians who are very knowledgeable. Always extremely thorough, not only the current service or repairs but additionally provide detailed information for possible future needs.

Service review... I had an issue with my C300, began repairs myself with the dash halfway pulled out, but then had to go out of town. Had car towed to MB Hagerstown along with the replacement part. They promptly completed the job for me and charged less than expected. Thanks guys for being a true partner. Much appreciated!

Great customer service. Highly recommend.

Very good customer service from Lisa and the team at Mercedes-Benz of Hagerstown.The Technician did a very thorough job in diagnosing our needed repairs. Good dealership to work with.

Easy scheduling, drop off, and pickup. The service technician, Alex, was communicative, honest, and exceptionally helpful as we discussed the work needed and the potential work for the future. I left feeling confident in the people and process, which is always a key element when having your car serviced. I will definitely continue to use them for my MB needs moving forward.

I have taken my cars here for years and have always had a wonderful experience. The staff is friendly and knowledgeable. The service is done quickly and within the stated timeframe. I trust the service staff and they never suggest additional service that I don’t truly need.

Another wonderful service experience at Mercedes of Hagerstown. Alex greeted me upon arrival, knew what was to be done, answered all my questions, and coordinated the whole experience wonderfully. And the best part — it’s slways that way. Being a member of the Mercedes family is wonderful!!

Lisa the service advisor squeeze my daughter flat tire appointment in. The Mercedes team did a great job servicing her car. This is the only Mercedes-Benz dealer she takes her car to. They do a great job and very polite. I love Mercedes-Benz of Hagerstown. Lisa is amazing!

Amazing as always. Bailey was having a bad day. We all have bad days. :) Hope she is feeling better!See you in 10k miles.This place is top notch for service. Highest recommendation.

Always good work and courteous treatment. Weve been taking our Mercedes products to Alex and the service personnel at MB of Hagerstown for eight years and have always been satisfied with their knowledgeable advice and support.

Thank you Rob, Tony, Shannon for all your help with purchasing my BenZ. And thank you the driver Charlie for picking us up from the airport. You guys made our travel from Michigan worth. We enjoyed every min we spend at the dealer and I’m enjoying every min in my 2020 E 350. Such a great experience with u guys and it worth the travel! Omg and the chocolate! ❤️😊

Alex F., made my first experience at Hagerstown Mercedes easy. He brought my car in right away and diagnosed the problem right away. I highly recommend him and the service department here. Thanks again!

I am a return customer of Barry London’s. He and the entire crew at Hagerstown Mercedes are exceptional, I would recommend them to anyone in the market for a new vehicle. They truly treat you like family and try to find the right car for you. On a scale of 1 to 10, I would give them at least 15!

Super fast, great experience dropping off car for service and getting loaner car for the weekend

Hands down, best Mercedes service! Great communication and reliable work. Consistently offer friendly and professional service. Highly recommend!

I couldnt wait to purchase my first Mercedes. It is a fleet car with low miles and what a beauty she is. At the dealer they promised stellar service and told me how people from Northern VA go out of their way to purchase vehicles from them because they give such amazing service. The buying experience was as promised, but Ive had nothing but problems since then. I kept watching for the payoff of my previous car, but it never came. Finally, I had to call the dealership only to discover they forgot to send off the payoff until I called to ask about it. Also, a few days after I brought my Mercedes home, it started notifying me that it needed an oil change. I spoke with my salesman, who told me to just let it slide until the car reaches 10,000 miles. My husband did not think this was good for the car since the oil had been sitting in it for about a year. I called the service department to ask whether it needed an oil change now or if it was okay to wait. They told me that the car never shouldve left the dealer without having the oil changed and completed the service at no charge to me. We also asked for a tag transfer when we bought the car. My temp tag has now expired twice and still no new title. They keep saying that its due to COVID-19, but we purchased another vehicle out of state in September and got the tags in a timely manner. I called the DMV and they still have my tags registered to my old vehicle and have no record of receiving the paperwork in any of their systems. I tried calling and speaking to the sales manager, but he was busy and the finance person we dealt with hasnt returned my calls half the time. I deal in high-end customer service myself and this is not how you do customer service. The only reason I am even giving two stars is because of the good service I received from the Service Department. As of this moment, I would not purchase another car from Mercedes Benz Hagerstown.Update on 10/18/21: My check engine light came on. My husband took the car to the service department on 10/6/21 to see if they could look at it. Instead of a friendly greeting, he was welcomed with “why are you here, do you have an appointment”. When my husband explained that he didn’t, but the check engine light came on, the response was you need to make an appointment. So now Mercedes’ Benz of Hagerstown wants you to schedule when your check engine light comes on. They told him they couldn’t take the car for two weeks and to bring it back on 10/18. When he took the car in on 10/18 for the appointment, they told him his appointment was a week ago. So, again we had no loaner. Practically every interaction we’ve had with this dealership has been subpar to say the least.

Selected this dealership to handle my schedule routine service due to its proximity to my new home location. I was very satisfied with the overall experience. Highly recommended this dealership for all your Mercedes service needs

Marty Gillion, the service manager has been at this Mercedes for over 23 years. I have known him and been dealing with him for all my Mercedes for over 19 years. He never disappointed me. I only deal with him. He is great!

I didnt have to wait they took my car at the time of appointment. The waiting area is comfortable and they treat like you matter. My car was serviced in a timely manner. They were very nice. I appreciate great service!

Excellent service. Alex and Lisa are very accommodating with scheduling. Arrange loaner for me. Service done right.

This place ROCKS they really look out for their customers. IHave always been treated so well here. They are first class in my book!

Clearly they are not in to sell their cars. Called them to inquire about 18 GLE only to hear back from them that they will not sell to someone out of their area. Well I guess you are not getting my money. Hey, maybe you should advertise on craigslist instead of cars.com, so you can sell to your locals

This is Sena’s mom ( Patience Kplivi) . Mercedes-Benz of Hagerstown is the best out of all and my advisor Ms Lisa is lovely.They are professional and give you updates on your vehicle. You also get your vehicle back spa spotless clean.💋💋💋💋💋💋💋💋 I love my car and Mercedes-Benz of Hagerstown.

Love the dealership and especially the service department. But I lose a phone charger every service trip it seems. The cars get switched but my cords go back to Hagerstown. Would be nice if the drivers can check and toss back into my car.

Really fantastic experience. Thanks Barry London, you and your team are First Class all the way. Love my Mercedes-Benz

The least helpful of any dealer I’ve dealt with. Broke down far from home and because it’s a sprinter it’s going to be over 2 weeks until they would look at helping me. Don’t buy a sprinter and certainly don’t expect this dealership to help when circumstances are a emergency. They don’t care. Guy actually hung up while I was talking as well.

Always greeted with respect and very helpful staff members in their service department.

Just phenomenal service every step of the way. Seamless and easy, very receptive to my budget and trade-in value. From working with Kyle in sales, to Austin in financing, and Adam as the GM, every step was smooth and hassle-free. Cant recommend enough!

I bought a used car from this dealership a little over a month ago. While, it wasnt a Mercedes, I absolutely LOVE the car. They gave a good price on my trade in! As part of the deal, they agreed to replace a windshield as there was a small crack ( I think they were embarrassed the missed it. Because of COVID-19, the windshield just recently arrived. They called me, provided a loaner car for free, took the car to another dealership for calibration and recall work AND added thr dupont ceramic coating. They gave fine chocolate when I bought the car and when I picked it up from service. Great dealership! Highly recommended!

I would definitely go there again everybody was professional and the service was great thank you so much Alex the rest of the Mercedes staff

Lisa Stonebreaker is incredible! She is always pleasant, jovial, knowledgeable and assistive. There has never been a question she couldn’t answer or a problem she couldn’t resolve. Her customer service acumen is second to none. I feel confident with her suggestions and always feel she is providing honest information in a respectful manner. The entire MB of Hagerstown team works in tandem and delivers exceptional service!

One of the best dealerships I’ve dealt with over the years. Thorough, honest and professional. Great service! Great staff.

Alex and the entire service team are Great. Weve been working with the for many years and they always go above and beyond.

It was a very beautiful experience and I got a gift too. Thanks for the help and care. Hope to be there soon.

A pleasure to do business with made the purchase of my new to me truck enjoyable. Our salesman Rob Edmonds was top notch as was all of the staff delt with.

Very professional, overly helpful staff (LISA!) who are truly there to provide the customer with the services needed and more. My first visit - I look forward to my next required vehicle maintenance whereas I am typically anxious expecting false promises - not at Mercedes Benz of Hagerstown!! Thank you!

Lisa was most cordial and helpful in securing the information required for ordering a new key for my 04 MB. Always a pleasure to deal with M-B of Hagerstown.

Good follow up and very good with explaining issues and options. 100%

Huge thanks in helping get my mom into her fifth Benz! Our whole experience at MB of Hagerstown was top notch from the initial contact to our farewell handshake this afternoon.Barry London was our salesman. Barry is a true professional - personable, kind, and devoted to giving his clients the best possible experience whether they purchase a vehicle or not. His product knowledge is unmatched.Tony Mills was our Finance professional. Like Barry, he was thorough and walked us through the whole process, explaining each step and option. There was no pressure to purchase anything that didn’t fit our needs, just concise information to help enrich the purchase experience.Prospective customers in the DMV, even if this dealership is 1-2 hours from you, this was the most well oiled and low pressure experience. Well worth a longer drive.Thank you all for your help. You’ve earned two more devoted customers!! Benz’s motto is the best or nothing. We are thrilled that we found a dealership to match.

Amazing customer service !The price is CRAZY ; but I got a complementary wash after. I was late to my appointment and I mean two hours late and they STILL was able to put my battery in my truck. A lot of people said not to go to this shop because they charge a arm and a leg for any and everything and that I can agree with but at the end of the day I know my Benz was worked on by professionals and has been since I purchased it. My husband and I are satisfied at this point. Believe I will update if anything changes my mind other wise I’m for this business

Alway’s get the best service! Would definitely recommend and great prices as well. 💚💚💚

I went to get my car touched up on the side with someone has scraped it and the same way I took it to them was the same way they gave it back to me and they charged me $75 and thats my fault cuz I should have checked and see if they fixed it properly which they didnt they said I could bring it back next week but thats b******* I have to drive like an hour to get to them and now I got to go back again I mean they so lots of days ago everybody sitting around doing nothing so thats what I got nothing from nothing leaves nothing

Excellent communication with the team at Mercedes-Benz of Hagerstown. Their technician did a great job on the wheel restoration of my wife’s SUV!

As always, the service and customer service were amazing! I drive further to get my car serviced with MBH because of the friendly atmosphere.

Took my 2021 C63S in to have the AC looked at and have the break in service completed. They were able to figure out why my ac was blowing hot air and fixed the problem within 2 hours. They all were very professional and helped me every step of the way. Alex was very professional and put my mind at ease knowing that they put pride in there work. A trait very hard to come by these days.

Kyle Swanson was a fantastic salesman.Very patient and professional. Not once did I feel pressured into anything. It was probably the smoothest and best car purchase I’ve ever made! Highly recommend!

5 star service all the way!

Excellent facility with superior service. Reasonable weight time with lots of interesting reading material.

Professional, Courteous, timely, a great place to have any service done.

Great customer service. Dropped my car off and got a loaner car without an issue.

The service representative, Alex, is awesome!!!! And Marty is ever present to make sure that all is well. They all deserve raises and bonuses.....they make ALL the difference!! .....and thanks for the cookie😁

Its always a pleasure to visit this dealership. The staff is friendly and very helpful. I wont go to any other dealership but this one.

My husband and I had a wonderful car buying experience at Mercedes-Benz of Hagerstown. My husband had done all of the price negotiating via text before we arrived which made the whole experience so much more pleasant. Both the salesman Rob and the finance team worked with us to sort out payment. Next time we are in the market for a car I will certainly look at them again!

Excellent service. On time. Courtesy. Made me feel secure about “health” of my car!

It’s always a pleasure to visit with the team at Hagerstown Mercedes-Benz for my maintenance service. Thank you for making it easy to trust that my best interest is your priority.

Very friendly and knowledgeable staff, as well as mechanics. They ensured my maintenance plan was doable. Moreover, they provided much needed knowledge concerning the processes of maintaining my vehicle’s life cycle. Any thing they wanted to do to enhance their great service, I was informed first. Waiting Area is pretty much modern; and the environment is filled with friendly staff who speak and delight in knowing that your wait is pleasant. I highly recommend this Mercedes-Benz dealership for all your vehicle’s maintenance needs!

Loved the seamless experience for my service B !Booked the appointment 6 days in advance. Loaner car was ready- car was ready next day but I was able to pick my car after 2 days due to packed schedule.1 thing I would love to further improve to help managing schedule without taking any work time off- if I pick after office hours - between 5:30 to 7 pm or- if you can open service center for SaturdayOr- if you can provide service to pick and drop from office (with extra fee)

Excellent service from Alex and the team. They quickly diagnosed the complex problem and proposed a simple and economical solution. Very happy with everything.

Greta experience, as usual. Excellent customer service. I will definitely be a repeat customer.

I was looking for a new small SUV and so we stopped by to see the 2021 GLA250. Mike greeted us right away and understood what I wanted and why. He showed us the many features of the vehicle, let me drive it and then discussed options. We were very satisfied with the attention we received from our salesman and the way everyone treated us while welcoming us into the Mercedes family.

Mike Lavrenchik is a great salesman, took time to answer all our questions and showed us a great selection of cars. Great organized sales experience with no problems.Fast and Efficient Buying. Highly Recommended.

The worst place ever i wouldnt recommend no one to go there damaged my car twice had repaired it but not until after a bad verbal altercation theyre very negligent and dont own up to it they were close to a civil suit

The Service Manager, Advisors and Technitions at Mercedes-Benz of Hagerstown were very professional. They took the time to explain what service was being done and what it included. The service was finished when I was told it would be done. If you have service needs for your Mercedes I recommend Mercedes-Benz of Hagerstown.

Service was prompt, courteous and professional. Recommendations were offered with explanation but no pressure.

Nice place, but again its Marcedes. Pretty good people to deal with, and a pretty decent waiting lounge.

As always very professional and attentive, no disappointment and happy with their work

Wonderful experience! Kyle was hands down the best! So very excited to join the MB family :)

Great service and very responsive. Thank you Mercedes Team!!!!!

They were friendly but I feel they milk the clock to get extra money from me. I came in to have 2 bulb changes and it was actually a pretty simple job and it took about an hour to take care of. But good work

In February, I drove from Atlanta to New York to visit my son. When I passed through Hagerstown, the fault light was on. Its already five oclock in the afternoon. I went to the nearest Mercedes-Benz 4S store to try it. A person named Lisa(sound) still received me warmly and exchanged my situation with maintenance manager Alexs(sound), Mr. Alex promised to check it out for me at 8 oclock the next morning. The next day, I arrived as scheduled. Mr. Alex checked the car carefully and told me that the ABS sensor had a problem and needed to be replaced, but it was not in stock. It will be repaired tomorrow, but considering that I have to go to New York as soon as possible, Alex will help clean the sensor and install it back. Let me go to New York to replace the sensor and tell me the specific sensor number. No fees are charged. Im really touched. Sincere thanks!Mark Feng03/03/2021

Emergency stop due to low brake fluid while traveling out ps state for a wedding.

Greeted by service writer Lisa when I arrived for my appointment. Immediately took my vehicle for service. Called to determine status on maintenance and warranty matter and was told when vehicle would be ready. Waiting for me when I arrived.Fair price for services performed. Will certainly return in the future.

Great buying experience! We worked with Rob Edmonds and he couldn’t have been more helpful from my first inquiry all the way until left the parking lot. We purchased the car for my parents and he made sure all aspects of the sale went smoothly. Would highly recommend Rob and Mercedes-Benz of Hagerstown to anyone looking to buy a Mercedes

Great service! Very professional.

Great P & S dept, clean, courteous

Service was amamzing. Staff was very kind with smiles you can see through their masks. Very clean and professional environment. Very pleased with my visit. Reccomend them 100% without hesitation.

The service manager was outstanding. He walked me through everything and gave me my options. I will be returning. And thanks to the rest of the staff.

We received excellent sales service. Our salesman Rob Edmonds was amazing. This is our fourth Mercedes bought at this dealership and each time has been a pleasurable experience .

Stayed late after closing to wait on meLoaner vehicle available and easy paper workStaff were very curteous and accommodatingProblem solved expeditiouslyThank you

Love my new Mercedes wagon. Kyle was wonderful to deal with! Along with his good sense of humor he made the transfer of tags easy and took time to demonstrate the features of the car and answer any questions.

Very efficient. Was in out in an hour. Salesman was very helpful.

The was the easiest car purchasing experience of my life. Our saleswoman was a pleasure to deal with from beginning to end. She did not make a promise that she could not keep. The general manager quoted us a competitive price and it never changed by even a penny. We had pre-arranged financing with another lender and their finance manager got us an even better rate. Mercedes-Benz of Hagerstown is the entire package.

Kyle was a great salesman for us. Very knowledgeable and polite! He made the car buying process so much easier than any other experience I’ve had buying a car. I am more than happy with my new car. Thanks Kyle !

Excellent service from everyone I dealt with when getting my 10,000 mile service on my Mercedes.Very easy process, friendly and welcoming staff, and better than I expected!

Rob Edmonds, my sales rep was extremely helpful and guided me through the entire process of selecting all of the options that I wanted or would be interested in. He was able to immediately answer every question that I had and I found the entire experience very pleasant. Rob kept me up to date on the build out of the car and the expected delivery for the GLE. On the day that I took possession of the car he had set aside ample time to go over all of the options and functions to get me comfortable before driving off of the lot. Not only am I extremely happy with the car, but I am very happy with how I was treated as a respected customer. I highly recommend Mercedes-Benz of Hagerstown and their staff. Thank you Rob.

Great service! friendly ! And Thank you for courtesy inspection and more!Thanks for a great repair and service! Now I can drive with peace of mind.

The best service Department anywhere. They are very good about communicating any issues with my vehicle. They drove to my home and dropped off a loaner vehicle and took my car for service. They called me to let me know what service was required. They completed the service and returned my car. “White Glove” service! The best!Still the best!

A big surprise finding a Mercedes dealer in Hagerstown! Very courteous always brings me a loaner car when I need one. I m already looking to buy my next Mercedes from these guys. Quite impressed

So convenient with pick up and delivery. Amazing as always. Thanks!

Very happy with my visit. Prices are fair. Customer service and communication was top notch. And the facility itself was very nice. Would def recommend

Very smooth and helpful direct factory order. The sales consultant was patient when adjusting my myriad of option explanations and changes.I will buy again!