Super excited about my new car! Thank you Shuree for all of your help! You made the process simple and fun. After 16 years of owning Fords Berthod has turned us into a CDJR family in less than six months.

At 49000 miles and being a 2020 the factory powertrain warranty was all you needed. The other warranties could have been obtained from the dealership where I purchased the vehicle........if my factory warranty had expired.Refused to honor factory powertrain warranty, lifetime powertrain warranty purchased separately, and 10 year 150,000 mile bumper to bumper warranty purchased separately on my Ram pickup.

This dealership is top notch service. They truly care about your needs and they are not pushy just trying to get you into a car. Josh was AMAZING assisting me in my car buying and i will never go to anyone else. I would travel hours to go back here. If you want quality and to be treated like family this is your dealership!

Looking for a car? Call Ever, he was attentive and genuinely cared about my satisfaction. I hope I get the opportunity to buy another car with him some day. Best dealership experience ever.

First, a big Thank You to Jason the Service Manager. I had a blow out east of town late in the day and I spoke with Jason, he found a tire for me and even drove me and my gear to a local hotel. The next morning, Jason called with an update, and Alex picked me up and brought me to the dealership. My repair was completed quickly and I was back on the road. Jason went above and beyond what was needed and I greatly appreciated the help. This is the definition of exceptional customer service helping your customer. I highly recommend this dealership and the service department. Thank you, Craig

Had the best service ever with a women whose last name is Barnett! I came in to make an appointment And she noticed my car was making an awful awful noise! She went Above and beyond to make sure I got home safe with my son! They took my car into the shop to fix whatever was wrong without an appointment! I will never go anywhere else but this service place because of her! 10 out of 10, she is the best! Thank you so much for making sure my family got home safe!

I took my 2016 Ram 1500 in for a engine noise. They told me it was the exhaust manifold bolts were broken and I needed new manifolds they said they removed the inner fender wells to inspect it. The Truck had mud on it there were no signs of the inner fender wells were removed. the estimate was $2,600.00 I had 2 new manifold studs installed witch sealed just fine for $485.00 by a reportable shop. They said the manifolds were not damaged. Shame on Berthod Motors. I worked for Fred back in the late 70s He would have never condoned this kind of rip off practice. My Truck was barely still in warranty too

I just wanted to shout out the parts department! Michael was amazing through every step. He ordered me the exact parts I was looking for and went above and beyond making sure I got them… He stayed late one night and I could not make it at a decent time so he offered to drive them to me in silt! Sure enough the next day he stopped on his way home from work and brought me my parts. 10 out of 10 customer service will be coming back to get more parts from him!

I understand the entire world is short staffed right now. I am waiting for my vehicle that only needed a multi point inspection and alignment. They told me it would take about 2 hours. Ive been waiting for 3 hours and they have just informed me it will be a minimum of another hour. This is just insane. If I knew it was going to take all day I would have just taken it to a discount tires or something like that.

What amazing customer service! I have bought many cars over the years and good dealers are few and far between. Kelly made this such a simple transaction even though I was buying from over 1700 miles away. They handled every detail including having the car delivered to my door with in days. I will certainly buy form them again!!

If I could give a 10 for a star rating I would! I’ve been searching for months for a Chevrolet Colorado, and got ghosted from a dealership who clearly didn’t want my business. So I decided to call Berthod, I couldn’t have been more happy with the results!! Shuree did a phenomenal job and was just as energetic as I was about getting the truck! The financial department also stuck their neck out for me fighting to get me a better monthly interest rate as we were signing the beginning paperwork even though we had already started the financial process days before! Thank you so much for helping me finally get the vehicle I need (and want) without ripping me off like most dealerships!! Y’all rock!

The service department was excellent! They got me right in, they got my vehicle fixed right away and everyone was very kind and friendly! Would definitely recommend this Chrysler dealership!

I would love to support Berthod Motors as a local business, but they have been terrible about responding to me. We were in the market for a new Promaster Van and we stopped buy and met a sales rep. In follow up, I called three times to ask him to call me back so we could buy a van, but never got a call back. We bought elsewhere. Now we have the van. I called about a parts question, got voicemail, left my number and never got a call back. Now I need service. Two days ago I called and was again put through to voice mail. I still havent gotten a call back. I requested a service appointment on the website that day too, and still no response.Maybe business is just too good to return a new customers phone calls, let alone answer the calls in the first place?! Good luck with that business model!

Michael in parts was absolutely amazing came in to get wipers and some parts for our old hero and had no idea what I was looking for! My husband tried to explain and I didn’t understand. Michael helped me locate the parts I needed and did not make me feel stupid while explaining what they are and how they are used! It’s nice to have a place in the valley that stands by there work and take pride in themselves! You have a great employee and wish we could find more like him for our business!

I had an amazing experience in the service department with the efficiencyand cheerfulness of Celeste. She is a welcome addition to the team! What an asset! Thank you, Celeste, for making my morning! Also, I had a lovely welcome greeting from Samantha, who is also an asset to the team. Great job, ladies!

I took my Jeep Grand Cherokee limited 2015 to Berthod Motors and the service was exceptional. From the telephone call to the actual service I was really impressed. Keep up the excellent job and to sum up I would like to expresss my gratitude to the team. Personally I would like to thank Christian Schlubach who went out of his way to provide a great service.See you soonThank you

The last few service appointments Ive had on my new Ram 2500 diesel truck were top notch! Christian, my service advisor was very polite, professional, with thoughtfulness to attention to detail and made sure everything was done right. Additionally, the service manager Jason has provided exceptional customer service as well! Their team is passionate about their work with integrity to keep your vehicle running with excellence. Ill return for more maintenance, thanks again!

My name is Dave and I would just like to say this dealers parts department is the best in the valley. Michael went out of his way to find me the part I was looking for and even dropped it off to me on his way home! He went above and beyond and I wish my employees had his work ethic! As well as shout out to Christian in the service department they always take care of me may not be the fastest service but I have never had a problem with them they are always up front and communicate with me!

Service was great and all staff were professional and very nice!

High priced for an oil change. The waiting area was like a refrigerator and the coffee urn was empty.

Jason Pidcock and Celeste took great care of us when our 2021 Grand Cherokee had an oil pressure issue. Even though we bought our Grand Cherokee out of state they treated us like family when we had it towed to their facility. At first they said it would be two weeks until a tech could look at our car, after one day they called me back and already diagnosed the engine needed to be replaced. The engine was ordered and they provided us with a 2020 Grand Cherokee to drive in the meantime. Three weeks later Jason called to say our GJ is ready to go. Outstanding customer service! Your team at Berthod Motors rocks!

Outstanding service all the way around. Thank you Jose and Tina!

God bless this dealership and Michael, I don’t ever write reviews but he needed to be praised! I went in looking for parts for my 1999 Ram Diesel I am a business owner who relies on this truck for work and can’t afford for it to be down! My truck was having fuel issues and I didn’t have the money to get it looked at by service this time and parts were a week away.... Michael went above and beyond and brought spare parts he had for his truck at home to my house on a Wednesday and helped me put them in! He stayed until midnight making sure my truck was up and running for me so I could go back to work! I will only be using this dealership for all my parts and service needs from now on god bless this dealership and Michael! Will be suggesting all my friends and everyone who read this to come to this dealership!

Needed a new Tonneau cover for my Ram 1500 after a freak accident damaged the one that came with the truck. My salesman Randy, sales/service manager Jason and the staff in the service department had my back and went to work getting me a new cover installed in a very short period of time. Cant say enough good things about them. The service I received and the professional manner in which I was treated makes me know I made the right decision switching to RAM Trucks. 5 stars plus a few.

Update to my review, parts department used to be amazing Michael provided excellent service. Now it’s just grouchy old men blaming former employees who can’t defend themselves. No wonder everyone seems so unhappy seems to be a terrible work environment with a terrible service department. Never answer the phone my parts had forgotten to be ordered multiple times friends are having similar experiences. Unacceptable I remember when customer service mattered.

I just purchased a 2018 Unlimited JL Sport with the S upgrade option. Jose was my sales representative and Jay handled the finance. Both of those guys did an excellent job!!!

These guys are great! When I had an issue they were so quick to fix it with their exceptional customer service and care! Working with both Jason and Celeste, they ensured I had a great experience and was cared for as a customer. Thank you so much for everything and we will we continue to be customers of yours! 👍🏻

Just bought a pre-owned truck here, and let me say it was one of the smoothest, fastest, easiest auto purchases weve ever made. José in sales took amazing care of us, and Joe helped us secure a deal that worked for our wallets. I would send any of my friends here in a heartbeat and I highly recommend them if youre looking to make a purchase!

People do everything for a reason. Beautiful selection of vehicles. Nice facility. But this far not friendly people... Everyone deserves a chance to be nice tho~

Steve Kyle is the man. Go see him!

They were very timely and polite to me with my service. They kept me informed.

Went there expecting the worst and had one of the most amazing experiences I have ever had. I usually don’t do reviews but if you need oem parts and someone willing to go the extra mile mike is your guy! I went there dreading what sort of experience I was gonna have because of past experiences. Whether it be the girl answering the phone and not helping me or the previous parts guy just looking at me like a dollar sign. I went in thinking I needed an alternator and starter which are not cheap! Mike instead of just selling me the parts that I did not need went out of his way to try and set me up with service to make an appointment but they were booked out for two weeks, so he went out of his way and said he carried a tester in his vehicle and came out and tested my alternator and starter showing they were good and my batteries were bad! He sold me two batteries and saved me over 1100 dollars in parts I didn’t need. I will be coming back to this dealership only for all my parts needs!

I would most definitely give them a 6 star review if Google allowed it. However if you need a car talk to Josh. He is the man. He was supper transparent through the entire process and was like no other sales rep I have ever encountered. Just stop reading this review and go check out Berthod for your self.

First off the sales team is amazing. But, unfortunately the service team is AWFUL! When we bought our Jeep it was an amazing experience and we were told that if we had any issues that were covered under warranty, they would provide us with a vehicle while ours was being serviced. So, our vehicle needed some warranty related maintenance and they refused to give us a vehicle and stated that we would have to pay $40 a day for a rental. Then, when my wife got an update and explained she would need the vehicle dropped off at her work 1 min down the road, the manager stated she would have to drive the tech back and drop him off. After that, the next person to call and give an update stated that one of the issues wouldn’t be covered by our warranty and I said that’s fine we would wait to get that taken care of and he said ok well your vehicle is almost done I think (very unsure) and he would give me a call back. When he called back he said that the vehicle should be ready to be picked up and to call them 15 min before we headed to pick it up. I explained to him that the vehicle was supposed to be dropped off with my wife or she was supposed to be picked up by their shuttle and he said oh ok well it’s almost done. Then before he hung up he said oh and btw the diagnostic test done for the other issue wasn’t covered either. I said ok what does that mean? He said oh well it’s $146 out of pocket. They never explained before running that test that it would be an additional charge or ask permission to run the test in the first place. Now I’ve been calling for the past hour trying to get ahold of a supervisor and everyone I get transferred to it goes to their voicemail. I’m beyond furious at this point. 😡

Best dealership Ive ever had the pleasure of going to. Celeste was super helpful and very friendly!! Quick service, great price!! Highly recommended!

OUTSTANDING SERVICE!!! Could not be more pleased with the customer service here. Jason and Celeste were so helpful and their knowledge was so educational. They took amazing care of us!

Samantha, in the service department, was really helpful. We ran into a problem with getting a spare key for our car, but she explained the issue clearly and gave us next steps to get the problem cleared up. Very satisfied!

Disorganized - brought my jeep to them on 10/8 to arrange replacement of my rear view mirror and a oil change. They said the soonest they could get me in was today. I live an hour away and they seemed disorganized so I called to confirm my appointment before leaving. No answer. Left a voice mail. No return call. Nonetheless, I made the trip over because I needed to get this taken care of. The first two people I spoke with both asked me if the mirror was ordered. I said I hope so. The third person told me that it broke during shipment. Who knows if it was ordered or not. I was asked if I could come back tomorrow with no offer to make it right. Ill take my business elsewhere.

Well Berthod just showed me why I have been a Ford owner my whole life. A month ago I stepped out of my comfort zone and purchased a Dodge truck from another dealer, but it had outstanding recalls so I reached out to Berthod for help. Big mistake! I made an appointment three weeks ago and they new it had 7 recalls worth of work to do. My appointment was today. Dropped it off at 7:30am picked it up at 4:15pm. None of the recalls had been done! NONE!!!! Not “we got a couple of the recall items finished and could you drop it off again sometime?”, but instead no effort whatsoever! It’s not like I dropped it off with no notice or no appointment and expected 1 day service. I made an appointment, I drove 30 miles to their shop, I dropped it off early, I picked it up late, I took off work, and spent money on gas just so it could sit in their parking lot and look at the new roundabout at 27th and Grand. Hope this truck lasts. Sorry for abandoning you Ford. I will be back:)

They aren’t the quickest, but always quality service

Purchased a 2019 jeep compass for randy in sales and everything went smoothly. finance and sales manager also helped a ton making the car available as soon as possible. also had a little trouble with vehicle and service department was friendly and took care of me. best experience I have ever had buying a car from a dealer and servicing.

Service department is terrible!!!

Tried calling multiple days in a row to get an appointment to fix a minor issue with my RAM. No answer, left a voice mail, never heard back. Ill take my business to Grand Junction.

Love this dealership! Randy Tuggle is an awesome Sales Manager and walks you through the entire buying process flawlessly. I wouldnt go anywhere else.

Purchased a Dodge Charger and have been very happy with the service. The technician Layton Lewis is very polite and always returns my vehicles better than when I brought them in. Highly recommend Berthod!

They didnt fix anything on my car and broke a part of it

Been a customer for years. Wont shop anywhere else

Dont waste your time. If you want a GMC Dodge or Jeep, go elsewhere

Nice people but I had made a reservation 2 weeks in advance and informed them of the issues and they didnt even think to get the parts for the day of the repair. then two days after they had my car they called with a solution and said it would be done next day. Next day came and they had to push it thru the weekend.... avoid if you can but i needed a recalled part fixed as well or i would have gone to Howard in Aspen

Family run business with accountability. Best location in Glenwood - Right next to the new Sunlight Bridge (27th Street Bridge) for easy access.

Best experience I’ve ever had buying a vehicle! Brad Olson took the time to make sure I knew everything about the vehicle I was purchasing. Even provided a refresher on driving a 6-speed. Very straight forward and honest. Jim Hauskins made financing simple with zero back and forth “you write a number then I’ll write a number” games that I’ve experienced numerous times in car buying. Thank you so much for making this a fun and enjoyable car buying experience!

Our daughter is out of state at college, so we made an appointment over a month in advance to have her Jeep looked at while she was home for Christmas break. We only had a short window of time before she had to head back. After no word in 3 days, my husband went down to check on the status and they hadn’t even looked at it. Needless to say, it sat down there for nothing and she had to head back to college without the problem being fixed. Will most likely never go back.

Excellent service. Completes scheduled work on time.

I am not a review writer as I try to give people benefits of doubt but the service department here needs some serious help. Never can get an appointment, work orders dont get communicated to maintenance therefore not thoroughly finished, and time estimates are far from accurate. Please send help! I love my Jeep but now drive to Denver for care!

Great service over the phone and in person, they work magic!

Cant praise Karl enough on what a good job he did helping with my car purchase! Jim in finance really looked over the paperwork and found me extra savings which was unexpected, but greatly appreciated. I would highly recommend Bethrod Motors to anyone who is looking to buy. It was a great experience!

Bad service took 2 weeks to get an appointment and 2 weeks for them to take a look at my vehicle. An hour of over $600 for a diagnostic they didn’t fix and it was a wrong. Maybe it’s because they don’t have enough techs, this was my experience hopefully it’s not everyones.

Awesome dealership, bought many vehicles there, my grandfather bought tractors there back in the 40s. Excellent service.

Sergio is a nice young man he help me a lot.

Nice people!!

Bought a brand new ram 1500 on July 27th. Needed to get it in two days later as the rubber window trim on a window was coming off. I was told by service dept it would be over 25 days to get it looked at and fixed. What a joke! Was rude once I said that seems like a long time. I Will never go back to this dealer. Stay away as there service dept is as bad as it gets.

Overpriced for parts and labor!!

Lots of vehicles to choose from. Charlie the salesman was a jeep expert. Purchasing process went smoothly.

Great help from service and parts dept

Service department is great and the early morning key drop is really convenient!

Took her car in there for service a 2004 Grand Cherokee and they service the car but never bothered to wash the car after we spent $400 to change the oil and transmission fluid and then didnt notify us that we had a small oil leak and weve had to take it to some other place where we can get it fixed the prices are a little bit too high and I wasnt too impressed with the service writers we were close to buying a car there but then we decided not to

Incompetent service center that does not appreciate their customers. Poor attitude from service techs and attitude consistent with that of a teenager. Don’t buy your vehicle here.

Good customer service on time nice people

Always friendly and above and beyond service for my Jeeps over several years.

The guy working in the auto parts windows is very rough

First time bringing my Jeep wrangler here and the service was great and I will be back

These folks are awesome. Incredibly helpful and friendly!

Could not get the parts of service department to answer the phone. Was sent to voicemail for both departments. Eventually I spent my money elsewhere

Great sales staff. Service is great

Very customer oriented and knowledgeable

Nice people but could use a page from customer service manualScheduled work weeks in advance for recall and they don’t arrange to order parts to have for apptChallengingLost time from work!

I whent for a recall on my dodge truck, they took 4 hrs to perform a job the was promised be done in 2 hr, after that they say they didt have one part to complete the 3 recalls my vehicle have ( I schedule those recalls 1 month in advance and they said they will have all the parts.) they promised again they will order them and they will call me in a week... they never call so I stop by after 2 weeks ( I live 2 hrs away and they new that in the beginning) to address this issue, they promise again to call me because they did recive the part again... so after 2 more weeks they didt call again so I call them and they said i dont need anything and they will close my recall in the system. My truck still need the service because dosent feel right I also tell them whatever the truck needs is ok to go ahead and replace they didt do nothing.. waste my time and monney in gas and energy. I will never recomend this services center for dodge, i dont know about the dealer but the services department really sucks.

Great folks, easy buying experience.

Convenient service department. Usually in and out in a day with an appointment.

Worst service department in the valley.

The vehicles are overpriced went to Oklahoma and found my truck I was looking for the exact same truck for $18,000 less

Dont buy from here:Just dontI was originally going to buy a 2016 Renagade on property however they kept lying to me telling it didnt have a first time buyer program ( Which doesnt exist) and was telling me that the cheokee did which is 10k more than the renagade. so I went to Denver and bought one a year newer and 2k cheaper.It doesnt end there.After buying the Jeep, I went over there to get it serviced to change the AC and it took them 5 HOURS TO DO, Id rather break down and be stranded then deal with them again.

Horrible service department, they are all smiles until you sign your papers and walk out the door with your new vehicle, expect no communication or coordination and an attitude from their manager for expecting it from them. Do yourself a favor and take your business elsewhere.

4 weeks they have had my Jeep. No progress yet. Its a 60 mile round trip to talk to someone as they are unwilling to return phone calls.

Always willing to help!

Fast service, decent pricing

Dont go there bad service, and their coffee tasted nasty.

The service department is a nightmare the are either stupid or criminal cant figure out which.

Good guys a laugh out loud fun

The worst customer service interaction Ive had in a long time. I waited three weeks for my appointment and after I drove 1.5hrs to the shop they told me the guy who was going to look at my car called in sick and they couldnt help me. Do not use this shop. Its a joke.

Randy was very good, made a good experience

Great pizza

Service department kicks ass!

Exellent

Great place

Its alright

FIND WHAT YOU WANTED GRACE TO YOUR GOOD SERVICE AND ATTENTION

It was a wonderful thing to be in berhtood, the attention is excellent and thanks to the help of Cesar, I was able to grab the car I wanted, it was not easy, but a thousand thanks were achieved.