Doing a kitchen project. Some of the service reps are not helpful. Tried to buy tile online, had to cancel my order because they dont take prepaid cards over the phone. When I went into the store to complete the purchase, the customer service rep gave me a price higher than I had originally purchased online. When I asked if they could honor the original price, the answer was no. Not sure why the prices in the store are somehow higher as soon as I walked in on the same day of having to cancel the original order. After years of ordering from Home Depot, I will most likely be taking my business elsewhere when they dont honor their own prices.

I am a big fan of home Depot, but this hd location is clearly understaffed and needs its operation looked at. The employees I did work with were really helpful,. And stretched thin. The worst part of my experience was having to go to a nearby Ace hardware store, to buy some electrical and plumbing items that Ace hardware sold in single units, and HD only carries in 5-packs, forcing me to buy extra (clearly to get me to spend more money).This is not a supply chain problem, except for the fact that they are shifting inventory to people who dont need it, which may excaserbate a shortage at a later date).The store had 4 self service and one pro checkout open, which was not adequate. The two women working the checkouts were efficient and cheerful, despite the issues with the self checkout.I sincerely hope that HD ups its game, and improves this location!The good news is that parking was adequate, most people (and all the employees) wore masks.

Stopped by to pick up some gardening items for my home and was asked to take a group photo for staff at this location. The whole group was very friendly and had a great report with each other so I helped out.One gentleman in the group named Samora was kind enough to help me with my purchase and even provided a 10% discount since I helped with the photo.My items were easy to find, the store was clean and well organized, and Overall I’m glad I chose Home Depot.Will certainly be returning soon!!

Whorst Management needs to be changed am a pro contractor but no services for the contractors just waste of time no lift operators available all the time they have to close the this home depot

Help was terrible. Asked one person about a product, said they didnt carry it and the person standing right next to him said its in isle #23. Help is either so lazy they cant be bothered or just plain stupid and dont want to learn. I do apologize for the staff that do care, Home Depot, get with it, YOU ARE LOSING BUSINESS! and Ill be splitting my business amongst other venders. If by chance there is a english language barrier place the staff that doesnt understand in a different position...This is the Freeport store, the Levittown store was worse. Maybe Ill add another half a star.....

Good store but there is lack of help and parking is a nightmare. The parking lot is huge, but it’s always mobbed no matter when you go. Have to search for an associate inside store if you need help. I was enquiring if they sold Armstrong vinyl flooring but they don’t. Lady in that dept. was helpful though, suggesting other brands.

Ive never dealt with more incompetent people in my life. The overall service is horrendous. No one can provide accurate in stock answers. Nothing is ever in the bay they say it is online. I even tried ordering my items online for in store pickup and they cant even do that in a timely manner. Drive the extra 15 minutes in any direction to not shop at this home depot.

2 min in tool section before security makes you wish you ordered it for half the price from China from the comfort of home

Best place to buy anything for house maintenance for the best price. Workers are very polite helpful.

Had the friendliest service from Chanel at checkout today. She was incredibly helpful and just a pleasure :)

Always fast service, usually in and out the store in less than 15 minutes, customer service is awesome.

99.9% of the time, they have what you need. They did, I bought it. End of story. Very helpful staff in the garden department.

Calvin from this store was so helpful and took his time to answer my questions and pointed me in the right direction!!! He has great customer service and is knowledgeable!

I always find what i need on my own. Nobody ever ask if you need help.

Great great place. My project right now is my garden. There garden dept is well stocked. Im hving a ball right now..😁

I like home depot. I when over there the other day and a cashier Mary help me on everything. Shes is very helpful.

Be a man and go there. Get stuff. And build something. There you have it. Simple

Great service, attentive calm personable. In and out quickly and efficiently. Thank you especially Garden area check out and team

Does this really need a review? Its home depot. Enough said, has tools, has supplies, has a register, and best part? I can buy what I need lol.

It was a pleasant visit that culminated in a big purchase. A knowledgeable floor associate educated me on different brands which prompted my decision for the purchase of a lawn mower as a housewarming gift for my sister as a first time home owner. The same gentleman helped me place the big box on the flat bed, the check out rep was very courteously professional and provided me with a military discount as a veteran of the armed forces (a very nice unexpected surprise) for which I am grateful. Two gentlemen came out to assist me load the box in my truck. Overall, an amazing experience at my neighborhood Home Depot, I am proud to say I recommend my neighborhood Home Depot in Freeport to all for great service, helpful staff, and positive total experience. Well done 👏

I gave two stars because the cashier was nice...Curbside pickup is a joke. Youll be sitting there forever if you opt for this. Save yourself the aggravation and just go in and get what you need.

Once again the Freeport location proves to be an absolute disappointment. Everything is a complete mess, the selection is poor, restocking is haphazard and not enough cashiers on duty. I absolutely wasted a trip. I will never go to this location again, it is an embarrassment and if corporate is reading this you need to look into this. I am going to gladly drive to the Levittown location from now on, Even though it is about 20 minutes out of my way. Seriously whoever the store manager is, They should be ashamed.

Good store to source products, great staff except a few bad apples that say thing like this is not my department then disappear without any possible solutions. Forget running in and running out, you will spend no less than forty minutes for one item if you dont know exactly what the item is and which isle and bin to find it. Check out item online first.

Usually crowded, smelly and poorly staffed. The workers that are available are rarely helpful. Ill go to Lowes instead.

Home depot in Freeport. Great place to pick up everything you need for your home and next project.

Customer service is not good!The customer service desk is great they help you and they know what they are doing butthey really need to step up their Employee service and service on the sales floor Whenever I cannot find an item and have a question for a Employee I can never find one and when I do they dont know anything And they have to call someone specifically for that Ill and then you have to wait 20 minutes and thats if that person even knows where the item that you are looking for is

Has everything you need. Huge, large choices and big aisles. The only issue is that it is hard to get someone to assist you. I am sure they lose a lot of sales to the other major competitor that has more helpful staff. Even if you know what you want, it can be quite a daunting feat to find the right person for the department you need assistance in.

The Hispanic girl at the customer service return section is a lazy girl she always says I cant do that even so if she can she is just a lazy person you should throught her out

They take care of you... Thanks HD

The best depot imo, the staff there are so giving and generous, they help you right out the door, but arent overbearing either

Needed some grill accessories for the 4th, they had everything and some tin trays- great selection

Still the best if all the HD stores on Long Island

Worst Home Depot in Nassau county! No one cares to help. Not even the manager. Please make the trip to Levittown and have a more pleasant experience. This place is a dump.

Staff in the iles cant be bothered to help.

I have autoimmune and dont like shopping in stores atm unless i have to. Today I had no choice but to stop in..1. The store was very crowded, not sure if it was within guidelines or not but it was packed.2. A big % of the patrons and the staff had their masks on their chin, or not on at all3. Few people minded the 6 foot distancing rule.4. They had the item I wanted but it was packed away on a pallet high up so i couldnt get it. I had to leave empty handed.This was hands down the worst experience I ever had since covid started.Here is just one example of many..

Like going to a flea market. Place is a mess. I cant believe corporate would let theres place be run like this. Half empty shelves, unorganized and filthy.Only positive is the employees are helpful.

Paint area guys were nice and helpful and the self check out area was quick!

Do not go here ..too expensive and noone knows where anything is and noone can find anyone to help you.

Everything is flowing all safety protocols in place and supplies are better from distributors. Just check actual stock as opposed to online stock because it can be off . Otherwise good shopping experience.

Great visit this trip, you know you go in for one thing and come out with ten. Everyone in the store is very courteous.

I received somewhat of good customer service.One worker really didnt want to help me he sent me on a goose chase but 3 others were very helpful.

Everyone knows HomeDepot and no need to say much about it. Location is well situated. Products are well known with a good quality.

From my experience, every Home Depot store is different. This one in Freeport has better selection of items available in store and outstanding customer service. Every associate goes above and beyond to help you. Overall, if you need to go to Home Depot, take some extra time and go to a better one, like the one in Freeport.

I only shop because it’s local. They don’t take returns and hassle you about exchanges even if you are buying everyday. They hardly have enough staff. Employees don’t help they hide. The senior staff is far and few but if you can find them they are good. My suggestion l, go to Westbury, hempstead or tryLowe’s. I am still waiting for the $219 credit for the unopened vanity I returned. SMH This storeIs poorly run and the managers are absent

I have spent many hours lately in home depot freeport maryann in carpets and camilla in bathroom renovation made my experience both helpful and easy. both of them are true professionals and should be acknowledged

I visited the customer service counter for returns, pick-ups and orders yesterday evening. I stood in line and was called to go to counter 20. As soon as I got there, the representative answered the phone and was on the phone for almost 10 minutes. I became annoyed and started complaining, everyone else who waited on line after me was helped while I stood there. After she finished her phone call, she had a bad attitude, stared at me, walked around and refused to help. I had to wait even longer for someone to help me. The customer service experience was terrible.

Great customer service for the most part, Special shout out to Justin who stuck by my side and helped me find the product I needed

You can find almost anything you might need. Except someone to help you. I went for keys first Noone was at the stand, when I flagged someone down to help. I was questioned on how did I know what key blank should be used. I used to make keys myself and more importantly I took full advantage of the educational system wich means I can read. He then was rather lackadaisical with making the keys as if he had better things to do. I understand I was keeping him from a big commission sale (they dont do commision). Overall happy with merchandise selection, not plused with the employee selection.

Staff always too busy to help much, use the app is better to find items

It was nice and empty thanks to the seasons 1st snowfall

Always professional and knowledgeable .. thank you ..

The man craft store 🤣. What more can be said.

So this visit is during the covid pandemic and it was a very controlled and safe environment everyone was properly equipped with ppe and well organized check out. I never felt it was unsafe. Good selection of products they were out of stock on some items but prepared with alternatives during this visit, this location is not my local home depot. Overall I was not disappointed.

Terrible. Store is very busy, but yet no one knows where items are when you ask. The item i wanted show on line that it was available at that store, when I get there its not available therefore making trip over to that store unnecessary!

Every Time I Go It Really Is a Joyful Experience, Customer Service and Phone Sales Clerks Are Great......Always Willing to Help !!!

This is the most chaotic, disorganized, congested HD I have ever been in. Most of the people there have little clue where anything is located. Very dirty and stressful to shop.

You get almost everything here for the DIYer. The only thing lacking is good help. Best look stuff up online in their app, do your research and then beeline to the appropriate aisle. If you ask for help, chances are you will land up walking around the entire store aimlessly.Prices are competitive and the returns process, with our without a receipt, is hassle free.

Messy store. Poor service.

Staff generally avoid customers and only about 50% of the staff know the product or have experience working with it so, hit-or-miss. Good luck trying to find someone to mill lumber or cut a length of carpet or answer a question about additional stock. That alone will take an hour.

Very friendly, helpful and knowledgeable staff!

Love homdepo

They have more material and tools compare to the other home depot around the area

Well stocked, good prices and Excellent service.

They have Excellent Customer Services.

My home away from home. I have to commend the Gardening supervisor Kevin! This is the best supervisor even! His customer service skills are yo be admired! He goes out of his way and walks through the store to assist you! He should be promoted to district manager! Melody, cashier is awesome! Sang Happy Birthday to my little one and had the line singing, made my little ones day!! I commend her customer service skills! Zeezee, went out of his way to assist me, great, dedicated and went the extra mile! They all need to be commended! Thank you! Much appreciated. Thank you for making my shopping experience a memorable one!

Wasnt crowded and the line moved fast.

Long lines, but they move fairly quickly. Great inventory!!!

While at the paint center, we were given very special treatment, and we were treated with professional courtesy as we were choosing which colors to pick for each room. The wait time to mixed the paints on the centrifuge was minimal. The staff there was superb, answering all our questions with a friendly smile and treating us with the utmost respect.

Sales representative was very helpful

Didnt have any of the fox brand potting soil advertised on their website

Excellent experience very helpful staff & all pleasant..

Everything you need you can always find in home depot.

You can practically fine anything here.Sometimes the isle and row for products are incorrectly stated on the website for this home depot but ask around and youll find it

Excellent condition & the cashiers are terrific!

Excellent, staff were helpful 👍.

Always extremely crowded. You can never find someone to assist you.

Helpful staff made the experience worth it

You can always find everything you need

I hate home depo

Always a pleasure my toy store

Very nice people very helpful

Fast, items easy to find, if u do internet location search. Checkout was quick and courteous. Vet discount applied- no hassles.

Good location, easy to get to from Merrick Road or Sunrise Highway. Not the best at keeping shelves in stock for more popular items. The website makes finding items in store extremely easy with clearly marked shelf and bay numbers. Prices are competitive with other home improvement stores but significantly more than the industry supply houses such as for plumbing and electrical.

Supplies are running low. Slim pickings in the electrical box department.

Its Home Depot--its the Microcenter / BJs of the home improvement market.

This is handyman heaven

Wish that they carried more of a different arrangement of vegetables

0 Stars. No one helps, no one knows anything. You ask for help they leave you hanging for a half and hour

Ive never done a review before till today BIG UP Christian who went above and beyond his customer service duty help me.After waiting over 45 minutes in the hot sun of the parking lot for my online order. Its seems other customer service rep couldnt locate my item. Christian was the one who locate my order. Managers, Exemplify his service!!! Give him a raise..he save me 1/2 day work and salary..

Have just what I needed

I am so bias about this place. Love it, Love it2 Thumbs Up and a Big Smile with no fingers

It’s a Home Depot. Did get an awesome employee today that stopped what he was stocking, helped pick the right piece of wood, and cut instantly. Usually your standard Home Depot experience though. Wish a Lowe’s was closer to support them versus the Depot.

The service is terrible waited a half hour for someone to help me with indoor outdoor carpet... left went to lowes got the carpet 20 minutes later was driving home

Have lived here since 1994. Happy as a clam.

I love hardware stores ever since I was a child. My grandfather always said, the job is done right when your tools are the finest... very helpful staff! They never give you a hard time with returns.

This is our home depot. Good at curbside pickup, very friendly, great selection. Definitely the standout store in the area. If you can, go here.

Tools and hardware near you

Very good check out was in and out very good isle service

Staff are very helpful and items are usually always in-stock

It was great. Found what I was looking for. Everyone was so helpful. No lines !!!?