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GameStop
562 Alta Mere Dr, Fort Worth, TX 76114, United States
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GameStop
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Gi
Review №1

This location has been awesome for years. Best employees, best location.

Ad
Review №2

Love this store out of all the gamestops around, they are always willing to help and the store is never messy and very well attended to

Jo
Review №3

After meeting the staff here, I understood why it’s always busy. I rarely write reviews, but Lucas went above and beyond not only for me and my son, but for all the customers I watched him handle before us. Thanks for everything!

Al
Review №4

My to go GameStop always helpful looking for funkos and other things Im looking for

Au
Review №5

Great game stop. Fast service and provide great info on offers

Al
Review №6

Trying to find a 20 yr old, obscure, game controller. Gamestop employee went above and beyond trying to help me find it.

Co
Review №7

Every experience I’ve had at this store has been a poor one. Never in stock of what I’m looking for. Customer service was mediocre as he didn’t help me figure out how to get the headset I need. Walked right out. Not going back here. One too many not-so-good experiences

Pa
Review №8

This is my regular Gamestop. They are the best. Great crew, great selection, great location right by Walmart so its easy to pip in while doing your other shopping.Go here if you need a game! They will take good care of you.

Ke
Review №9

The guys are great, however, not much stock in the store. Everything is moving online only.

An
Review №10

We went here today to spend money when we can easily go to Walmart to get a ps4 controller. The assistant manager Michael told us he had 5 people in his store he was at capacity. 1 person left so I could walk in and he stopped me again and told me he actually had 6 people and I wasnt allowed in. I asked him if he was the store manager and he lied and said he was and then when I asked for his name he said he was actually the assistant manager. This is why Gamestop is doing so bad is because you have managers like this. We understand social distancing but he had 6 people in there so he was already breaking his rule for the store.

Ar
Review №11

Amazing staff! Especially the store leader, Alex! They are very helpful and knowledgeable about their product and I just love the atmosphere in the store now. It looks much cleaner than most GameStops Ive been too. I recommend doing business here for sure.

pu
Review №12

Pre-order a game and picked it up when it came in Good Customer Service

Do
Review №13

The guy that helped me was awesome. Its a store thats 20 miles out of my way but I would go back

S
Review №14

Love this Store Manager Alex! Always a pleasure to come n browse or let him help me pick out something for the grandchildren😊

Am
Review №15

The staff here is amazing! I went in to pick up a Xbox one game I have been waiting for, for awhile now. I was greeted with a smile, and helped right away. Kimberly is such a sweet heart. We talked about the game I was picking up, and she helped me get all set up!

Ru
Review №16

My grandson can always find what he needs hes happy and I am too

Nl
Review №17

I went in and viewed the Astro C40 PS4/PC controller and have been using it ever since. It is amazing.

Av
Review №18

Super helpful, nice, polite, and professional.

za
Review №19

Bad experienceWe went into the store to get a couple games with a gift card. My son picked out what he wanted and we went to pay. The cashier at the time rang us up and gave us our total. As we were paying, I noticed that the price of the game we were being charged was for the Game of the Year edition that they were out of stock on. I asked are we getting charged the price of the special edition or the regular game? The cashier told us it was only a couple dollars difference. My wife asked does that mean its going to be less money? She replied yeah. I went outside outraged by this knowing she was in the wrong, not only for lying to our face but to say its only a couple dollars difference!!! I got my receipt to come back inside to confront the cashier without my family there and she all of sudden found the Game of the Year edition we had paid for once I showed my frustration. Customer service these days...

Ja
Review №20

The guy that works in there is a legend he is always kind to my kinds who are a little wild in game stop but he never minds he always has the answear to my questions one of the best gamestops I have ever been to.

Ja
Review №21

I like this store. Michael, assistant store leader, was very hopefully as soon as I walked in the store. He made sure that I know the current price of the product I wanted and he inspected them as well. As a customer I look for customer service like that. Great job Mike!!!

DD
Review №22

Poor customer service. I was not welcomed as I walked in, I expect the finest customer service. GameStop games are not even worth it. New Games $60: Used Games $55 and you cant return a new game so you are better off buying it online. Since you can buy games digital now GameStop will for sure go or if business.

Ra
Review №23

Its the only one for a long ways driving and yet really does come through on all my gaming needs so I love it. Staff is great too!

De
Review №24

Went there to get my grandson a headphone set with a microphone. We can usually find the PS4 games at a good price there. The headphones were reasonably priced, too. This was the only place where we found a Black Panther action figure. My 9 yr old grandson likes to go here. I do, too, especially since theres not a lot of walking thru a great big store to find what youre looking for. If you know what you want, just ask one of the store employees, and theyll take you right to what you want!

An
Review №25

Its hard to go to a Gamestop where someone enjoys working there and is as enjoyable to be with as Michael is. What a great store and experience!

Fr
Review №26

Im a regular customer to them

is
Review №27

Its a gamestop people were nice and i love the return policy

Jo
Review №28

Friendly staff, clean store and great Presidents Day sale!

Ad
Review №29

Came in Thursday to pick up a game I had made a reservation for and they told they didnt have it eventhough I had called them the day before and told them If the got my reservation and they said yes. I was pretty bummed out because I had to drive pretty far. I ended up buying another game but the female employee charged me more than the price on the box.

Aa
Review №30

I enjoyed coming here and the prices were surprisingly lower than I expected. Not only that, but the service was awesome. Thanks GameStop!!!

Ma
Review №31

Mike and Alex are excellent employees. Helped me receive everything that I was looking for and save money on future purchases with my pro membership. My permanent store for all my gaming needs.

Ba
Review №32

Fast fun friendly

My
Review №33

Nice guys, always happy, and always make customers feel welcomed. This GameStop is one of the best I have ever been too. I love how even though I cant buy rated M games ( No I.D ) they always make sure I leave the store with a smile.

ma
Review №34

Best game ever you can even creat a stage. It is Riddle School Game on riddleschoolgame com

Er
Review №35

I walked in not having a clue what I was going to buy my brother for his birthday. luckily the employees walked up to me and asked how he could help. He helped me find the perfect game!

Ro
Review №36

Friendly people there. Knowledgeable and able to hold a casual convo on all the nerdy stuff. 5 stars.

Sh
Review №37

A few days ago I went into this Gamestop to buy a copy of GTA 5. They had a used copy for $18, not bad, but when I asked him what would happen if it didnt work when I got home he told me if I paid $2 extra it would be replaced. Otherwise if it didnt work I would be out the money. Thats not a sustainable business plan. You dont penalize your paying customer with damaged products even if they are used. If this is where they are heading Im done with Gamestop.

Ta
Review №38

Love this location! The staff here is AMAZING!!

Ch
Review №39

Customer service is always great.Friendly and very knowledgeable staff too.

Ki
Review №40

Dont believe what Google says, theyre only open till nine and ignore the phone. Actually stood outside and called.. Watched them play hot potato with the phone and then put it down and ignore it. Awesome.Go to a different gamestop. Or game exchange down the street.

CM
Review №41

The staff were very hands on, and went out of tgeir way to make recommendations that suited what we were looking for. Staff were knowledgeable, professional, and assisted us without pushing a hard sell for a increase in stuff we didnt need.

ca
Review №42

Always treats us cool! Thanks

Sa
Review №43

I was greeted as soon and I walked in and the gentleman helped me and knew exactly what I needed. Very friendly and great customer service.

Ja
Review №44

Funny staff, they help out alot and are awesome

Ry
Review №45

Chris is an amazing manager who truly. Cares about his customers! Ive been shopping at the same store for three years and havent had one problem!

da
Review №46

The guys here are totally rad. Very knowledgeable about products coming into their store, and very helpful to those whom are a bit less than tech savvy.

Ge
Review №47

Friendly and helpful staff. Good selection of games.

Ad
Review №48

Love this place the first time using them and I will from here on out

Ma
Review №49

Michael R. A head manager up there is great he is patient and gave me perfect customer service in fixing an issue an employee caused! Big shouts to you Mike!

ma
Review №50

They are always friendly and helpful with quite a few great ideas for my entertainment my favorite store by far!

Ga
Review №51

I always seem to make friends at gamestop.

Ch
Review №52

This location is great, the manager is very knowledgeable of all the products. Theyou are very outgoing and pleasant when you arrive and are always willing to help you get what you are looking for.

Ro
Review №53

Good mgmt changes have this a much better place to visit. Clean store and friendly staff.

Ra
Review №54

Got my son a Switch for his birthday. They were very friendly and knowledgeable about the games for it

Bo
Review №55

Best gamestop in DFW, this staff always takes care of me, and thats why I always come back to this location specifically.

Jo
Review №56

Great staff, very helpful. Always have what I want.

Se
Review №57

The employees here are very polite and knowledgeable about games.

jo
Review №58

Excellent choice of games and accessories..affordable WiFi and electronics for nearly all devices..good location and professional staff.

MC
Review №59

Clean and organized store

Ps
Review №60

Only gamestop i will set foot in everyone is cool and laid back willing to chat with you and help ypu immensely to find the right game

Ru
Review №61

The customer service here was atrocious. I walked into the store with my gf and everybody stopped and looked and then went back to what they were doing. No greeting, no hello, nothing. Overheard them lying to customers about the difference in headsets and how there is no different in them. Wouldnt sell a product because the people working were arguing who got it and they didnt order enough of the product to sell any. Will never return to this location.

FU
Review №62

Salesman knew his stuff real helpful staff and knowledgeable!

Ca
Review №63

Convenient location, friendly people and helpful.

Xx
Review №64

Always nice and helpful even when busy they make sure you dont leave until you get what you came for :-)

Tr
Review №65

Almost got ripped off buying a used Xbox one. Came back in they made it right. Mike R. Is a cool dude.

Br
Review №66

The were extremely helpful. Very knowledgeable on gaming services!

Me
Review №67

Always friendly and ready to help out!!!

An
Review №68

Great customer service.One of the best managers in the industry!

U.
Review №69

Great variety of games and great and helpful services..

Mi
Review №70

Great staff, kept store, always nice to go in here. Their very helpful

Ja
Review №71

The girl that works here is really rude and not knowledgeable about the business. She talks down to you and over you when you try to speak. Worst place to holiday shop. I would give 0 stars if I could

An
Review №72

Very poor customer service, not professional at all..after getting my black edition wii system together in the box perfectly went to this location and after all that time they wouldnt take it because the nunchk was missing, and the extra white controller or Mario kart black and white wheels were not enough along with about 8 games..then after unboxing all of it they wouldnt even return it to me in the box like it was before going in, they threw everything back in the box..why even try to go to gamestop anymore if this is the service your going to get.not going here every again

As
Review №73

One of my favorite locations. Tend to always found what Im looking for. Staff is always polite and friendly.

Bo
Review №74

Fast and helpfull i was in and out with what i wanted and more in 5 min.

Da
Review №75

The guys here have awesome customer service skills

Cl
Review №76

Clean store..... Friendly, professional, and knowledgeable. Always a good experience

Ta
Review №77

Selection of used games very limited.

LO
Review №78

Well GameStop is GameStop but I did buy that one year subscription sing from them and when my kids went back to use it it was not an active membership and couldnt get the discount for trading in used games well not discount but a better trade-in value for being a member so my money went somewhere for the subscription but not to me.

Ka
Review №79

A variety of games and equipment.

Er
Review №80

Nothing much to say about a GameStop. Go in for your gaming needs, come out a happy gamer

Jo
Review №81

Great Staff, Everything orginized, low prices on hard to find vintage games/consoles .Nice selection of blu-ray . Remember its a used trading store so dont try to go for a game thats barely coming out.

Ra
Review №82

Best gamestop we have been to in a while!!

Ki
Review №83

They have great customer service.

Je
Review №84

Amazing staff friendly too

LE
Review №85

Great place great price

Kr
Review №86

Always has so much information about games!!

Bi
Review №87

Guys learn the customer base and can talk to you about your history.

pr
Review №88

Head leader Chris is awesome.

De
Review №89

Everyone is very nice and helpful.

Ja
Review №90

Had everything I wanted...

Sc
Review №91

2 bucks fo many copy of destiny? Copulate off.

Kr
Review №92

Great staff, good selection.

Ra
Review №93

Great place to buy games

D
Review №94

DONT GO TO THIS LOCATION BECAUSE YOU WILL BE WAITING FOREVER JUST FOR SERVICE I WILL NOT BE RETURNING WHAT SO EVER.......

Da
Review №95

Its a GameStop - ok selection and service.

Pa
Review №96

Nice Helpful Staff.

JT
Review №97

Excellent and very knowledgeable

Al
Review №98

Nice and helpfull employees

Ry
Review №99

Great customer service, but black Friday was terrible.

mi
Review №100

Good service

Information
17 Photos
100 Comments
4.3 Rating
  • Address:562 Alta Mere Dr, Fort Worth, TX 76114, United States
  • Site:https://gamestop.com/store/us/tx/fort-worth/3476/hawks-creek-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 817-763-5651
Categories
  • Collectibles store
  • Cell phone store
  • Video game store
  • Electronics store
Working hours
  • Monday:12–8PM
  • Tuesday:Closed
  • Wednesday:7AM–10PM
  • Thursday:10AM–8PM
  • Friday:11AM–6PM
  • Saturday:12–8PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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