Calling AAMCO Transmissions in Florence, AL was a great decision. I had previously taken my vehicle to two other shops that were unable to fix my transmission or even tell me what was wrong with my car. AAMCO had my car fixed in one day for a great price. I am beyond grateful. They did an amazing job. My car is running great. The staff members were absolutely incredible. I would recommend them to anyone.

I have been an Aamco customer for over 25 years. They have saved my bacon more than a few times, and theres nowhere else Id take my car! Their getting a visit from me tomorrow in fact!

Ill never take my vehicles back to them they told me they had my truck ready and drove without an issue when I picked it up it took forever to get it home because it didnt want to take gear and is worse then it was when I dropped it off. And to top that off the guy that I talked to on the phone was extremely rude and said he couldnt find the parts and I can find 15 different places that sell them for a fraction of the price that I paid for them.

They want to charge me $3k and replace everything on my transmission instead of only replacing the needed part which is significantly cheaper.

They went out of their way to fix my wifes Buick Encore. We are satisfied with the work they did.

Cant wait for my going on and counting 6 months experience to be over so I can erase this horrible experience from my mind!!! Never Ever Again

Great place

Went in to ask questions and immediately hit with double the cost of repair and the old Ive been doing this for 25 years... manager. No grease under his fingernails, uniform spotless, young guys in back hanging out, that I am willing to bet, dont have a collective 5 years experience. Was treated as if I were school age child with zero abilities or experience. My advice would be dont insult peoples intelligence or try to make them feel as if they dont know anything.. This is advice is from a business owner to an absent business owner that has been doingbusiness in Florence for over 40 years. Not how I like to be treated, and a huge red flag.

Got a quote on labor and parts for a repair for my car. I spoke to first guy very nice and professional gave a fair quote for time. He said they like to use a particular brand for the parts I needed, which was already the exact brand I wanted them to use since I was already looking for the part kit. Since everything, I needed is included in this one kit. He told me to call back tomorrow since the person they have order parts and does quotes is not in. It was the end of the day so i was like ok sounds good, admittedly I was looking forward to the call. Thinking maybe i found a good repair shop to deal with since I own 4 cars. Few days later I call in I get James; I introduce myself and i start to say what I needed and that i spoke to someone the other day about the labor. Then he just cuts me off and says well I still must verify that and says the price I was quoted. I notice this guy has a bad tone, but I write it off as we all have bad days right. So I give him the make and model and year of the car. He can’t find the car in his “system” I try to explain to him if he just looks it up as 2.0L DOHC with a six speed it is the only six speed they made for this year. However, he cuts me off again and says he needs the vin. I tell him I will have to call him right back with that, he sighs. I call him back with the vin then he said he needs the production date. I ask him why and I try again to explain that the car was only made for 4 years its only one specific part kit. But again he cuts me off before I can even finish that sentence, I try again but again cut off. Finally, I tell him I will just have to call him back. About 30 mins later he calls me tell me he called the dealership and got the production date and leaves a voicemail. I call back today to get the price, he goes into salesman mode telling me it’s an upgraded part (not really the oem doesnt make them any more) and its going to be like 765 dollars for the parts. I laugh because umm that’s kind of crazy high. I say well ill just buy the part kit myself and ill have it tomorrow. He states that they do not allow that. You know what I can understand that, stuff happens people make mistakes. So, I ask him to explain the cost and I say he is a few hundred over the price on the high-end. He states he had to really dig to find the part. There are maybe at least ten places that have this part in stock. Prices range from $365-$415 and for $500 I can have it tomorrow at my house. So when I quote the part number for the kit he is ordering and the prices he shuts up for once. I explain I can’t pay him a few hundred just for the privilege of him ordering the part. I try to get him to be more reasonable, if he would have said 600 I would have done it just because I have had people recommend their work in the past and I have always said I would give him a chance next time I have a issue with any of my cars. But nope he again cuts me off barely before I get a word out. He then very rudely says “That’s the price to fix your little car” in a very condescending tone. I say well ill just go else where and go to hang up and I hear him say FINE! Look I have heard good things about the quality of their work. I even looked at a friend’s invoice on some work he had done in the past and the markup on parts was like 10% that’s normal that’s not bad. However, James was trying to pull one over on me and got caught. Just the whole exchange with James was awful, that guy really is a piece of work. I just remembered the first guys name it was Tim he was very nice and very polite. If I remembered to record those phone calls ill post them on YouTube and edit this review and put them here. Customer Service is kind of important. This will be my defacto story I give people when they ask me do you know any good auto repair shops in the area. So if you call and you get james, I suggest you just hang up.*Update: dealership quoted under 600 for parts. So if the stealership is lower I mean its just dishonesty.

If I could give a higher rating I would! So professional and thorough in the diagnosis process. James saved me so much stress and financial burden. I just cant thank them enough!

James and his guys are hands down AMAZING. My husband broke down on his way home from Florida after having his transmission serviced at a DIFFERENT ammco in FL. These guys busted their butts and not only did they fix the problem, but also didn’t charge us and refused a tip. I HIGHLY recommend their shop for anything you might need as the level of professionalism they showed was outstanding. Thank you guys for everything you have done for us.

Staff very good at best jobs

I just walked into this place and walked right back out crying. To the guy I spoke to sitting at the desk in the office: You were extremely rude towards me and you made me feel stupid with all the questions you asked me. You didnt even ask them nicely. The least you could have done was walk outside and check my car out. I didnt feel like you were helping me in any way, I felt like you were judging my knowledge about cars and interrogating me. I am never coming back here again.

Great transmission service shop. Reasonable prices. Fast and accurate diagnosis and repairs.

Absolute best service Ive ever had and best prices Ive ever had. Ive got another vehicle messing up and its definitely going to be there Monday instead of anywhere else.

The absolute WORST customer service I have EVER received. Dealt with a guy named James. The MOST disrespectful man I have ever talked to. Very condescending. Came across egotistical. Turned a simple conversation into him talking down to me about the problem with my car. The worst customer service I have her received.

Took my 2007 Chevrolet Avalanche here to get my Transmission rebuilt. Cost 1900 dollars to get it fixed, i was told that all the parts we use were better than stock parts, so i decided to go with it. Transmission was rebuilt and was done in 3 days, a week later i had a terrible hard shift from 2nd to 3rd. I had dropped the car off at aamco in huntsville which again was a nightmare just dealing with that owner who didnt want to do the warranty repair anyways, he fixed it and drove good for about another month, i had another issue with the transmission and had to take it back to this aamco and they had to correct another problem which should of been fixed right the first time. Now 3 years later i am having to replace my transmission again, and i called and of course its out of warranty, I DO NOT RECOMMEND THIS BUSINESS UNLESS YOU LIKE SHADY WORK AND SPENDING DOUBLE THE MONEY ON MULTIPLE REPAIRS, GO SOMEWHERE ELSE.... B&L or the dealership, this place is garbage and i have a very sour taste in my mouth from being misleaded by Quality Repairs

Very helpful staff and fair prices

Friendly customer service, fast, reliable

Very helpful

Jest a normal auto shop going to up sell you on every time

Nice. Place

Great work

Great service

Friendly staff