Becca was extremely patient and completely thorough. Excellent customer service!!! I will be asking for her by name next time. I am a very happy and satisfied customer.

Becky was very helpful and friendly. I recommend coming to AT&T at Farmington Mall.

Best customer service ever! We had to drive an extra 2 1/2 hours to Farmington because the manager at the AT&T store in flagstaff was EXTREMELY RUDE. The employees were friendly and Carmichael was great! Thank you all for being so polite!!!

Rebecca Olin was an expert in AT&T services and was able to get me the phone I wanted and saved me money as well! Her customer service was just great. Definitely will be telling my friends in this area to stop by, and enjoy the fabulous customer care. She went above and beyond and her actions will not go unnoticed! Thank you Rebecca!

The workers here never really know what is going on or how to do things. Came here to correct my phones multimedia messaging setting and was told I needed to go to an Apple Store and that they do not know what is wrong. I went to the corporate store and all I needed to do was reset the network settings on my iPhone. When we first came here to switch over from Verizon, the guy basically screwed us over on our plan and we ended up paying for our phones which were supposed to be free. AT&T never fixed the issue and we were told this employee has done this a few times. He currently does not work there anymore. I suggest going to the corporate store. An employee there told me the other employees at this retail store don’t have extensive training.

Employee Car Michael (or was it Michael Carr?) was very helpful at the Farmington Mall store.

Becca was so helpful and friendly! I recommend this location

3 employees, ALL on their phones, walked in they all 3 looked at each other and one sighed and put her phone down and asked how can I help you. I stated I wanted to upgrade a line, it was a wearable and wanted a phone instead. She stated, I cant do that, you have to call customer service which instantly put me off. What about, Im sorry that is something you have to call customer service for, here the number. Nope as soon as I said, No thank you, have a nice day she went back to her phone. Now I know the reason the other store by home depot had a long wait for a rep! I would rather wait then to deal with unprofessional employees.

Super rude. Went there get mom upgrade on phone line.

Becca was GREAT! Super friendly.

Amazing work at this location! Helped me with all my needs and very polite cardio was amazing help!

Switched to AT&T from T-Mobile, the rep Becca made the switch go smooth. Definitely recommended this location! No wait, and super knowledgeable rep.

I honestly hateeeeee going into phone service places because it’s just a headache and mess. BUT LET ME TELL YOU, cadio at the mall AT&T is who you wanna see. He will get you in and out with what you need and you’ll be satisfied with the outcome of the service you received, he will answer any question and try to be a helpful he can be. I didn’t wait at all and I got out of there as quick as can be.

Waiting time too long.

Car was amazing help with my purchase! Great job!

Matthew, a service tech at the Farmington, NM store, was so helpful today. My husband and I were near our wits end trying to use the help line and internet help getting our phones unlocked. Matthew put an end to our week-long nightmare with a pleasant attitude and competent results. Thank you.

Keep up the good work!! Awesome store!

Great customer service from Becca!

Arturo was great! He got me and wife new phones and a cheaper monthly payment than what we had with Verizon! Highly recommend!

Rebekah saved my photos!Recently I was shopping at the mall when my phone started to spin. When I arrived at the store for help, she was quick to help me set up a new phone before the old phone completely died and very important pictures were lost forever. Unfortunately the wifi at the mall was super busy that day and after trying for hours to transfer pictures to the cloud and reset the phone, it was going to take several hours longer to finish the task. So, Rebekah took my old phone home at the end of her shift and updated everything at her home on her own time! She called the next day to walk me the through the process of restarting my new phone with all my saved pictures!Truly, Rebekah’s service was above and beyond and I am exceedingly grateful!!

Excellent customer service!

I was in the store the other day just browsing around and had some questions about smart watches. The sales associate Becca was very helpful and answered all of my questions. I was not ready to purchase at that time. But when I am I will return to your store to do so

Becca was great

This store was so much easier to do business with compared to the other 2 in town. 0 wait time and smart knowledgeable reps. Keep up the work

Josh gives excellent customer service! He listened to what we wanted and matched the product he sold us to our needs. He answered all our questions, was very thorough, did not make us feel rushed and made sure we had contact numbers to reach him in case we had any more questions or needed further help. You rarely get customer service like this anymore, such a pleasant experience.

So nice to work with! Easy to do business with. att prices a little higher but network has been 10 times better than my last carrier. Worth the $15 more a month

This store was awesome. Cadio the Assistant manager took great care of us. We got our first bill and everything was spot on to what he said after we switched over.

Walking into this store the first time last month to upgrade our phones from the Samsung Note 8 to the Samsung Note 10+ was great! The store manager was great with us. However, this store was out of the color phone I wanted so I chose to get the black color because I didnt want to miss out on the deal they had for us trading in our phones. The store manager offered to exchange my phone when the color I wanted came in the following week (we went in on a Saturday) and he said he would waive the fee EVEN if he wasnt there. He said that I would just have to let the staff know. That same day we also had extra credit from our phone trade in, so we got phone cases and screen protectors. I asked him if I should wait to put on that screen protector until I got the newer phone and he said that he will put on another screen protector on my new phone once I came back in to exchange it and will also waive that fee. WELL moving on to the time when I did get the color phone I wanted but they were out of the plastic screen protectors so they said they would call me when more came in and they would put on a new one. TWO WEEKS from the time I exchanged my phone went by and I got no call. So we decided to go in and ask but instead of the store manager being there, the assistant manager greeted us and told us no they dont do exchanges and that we would have to talk to the store manager. I told him that the store manager offered this and even if he wasnt there all I had to do was mention this but this Assistant Manager got what I could perceive as annoyed and rude with us. So much for being an manager! I want to state that nothing should be mentioned like what was mentioned above if you will not hold your end up. I took the opportunity because it was given to me. Throughout this entire process it really upset me because most of the male staff were annoyed by our presence. The girls were a lot nicer and we didnt even work with them! I didnt like it one bit.

Recieved fantastic service from employees Cadio and Doug. If you want upgrading an AT@t phone or plan made easy this is the place to go.

The staff at the AT&T Animas Valley Mall were very knowledgeable, helpful and courteous. Was very pleased with their service and highly recommend this store.

Was an amazing experience. The staff here really know how to go above and beyond highly recommended.

Long story short, 15 minutes with Artie the manager of the mall store caused me to leave AT&T after many years of business with them.If I could give him 0 stars I would. How he still has a job or ever got to be the manager is beyond my understanding. I was having issues with my phone, we were the only customers in the store and Artie was just sitting there playing on his phone when we walked in and he couldnt be bothered to put his phone away when we first walked in or even look at my phone through the entire time we were in there. He made no effort at all to resolve my problem and when my wife went back in to ask him a question he made no effort to help her and ended up yelling at her and telling her to leave the store. Absolutely horrible, Ive met teenage fast food workers with better customer service than him.

Jackie and Cadio are awesome. Very knowledgeable and gave me the best deal in town. Go see them.

Do not trust this store especially the employee named Cadio. He lied about the charges on my bill after I added a line and bought a new phone. When I came in to discuss the bill increases he refused to explain it with me. He just kept telling me to call customer care that they don’t handle bills in store. Ya I get that but he is the one that quoted me a $60 increase when really there was a $120 increase. Also he did not credit the activation fee as promised. This site is not a corporate store and is shady. Go else where.

Just left this store after waiting for nearly ten minutes and receiving no service. The two employees were with customers. One of them could have acknowledged my presence. I walked around while I was waiting. Its not like they couldnt see me. I want to know who trains the employees in the area customer service.

Awsome place to shop could use some better accessories but great service

GREAT customer service. Reliable workers. Go see them!

Was shocked at the new att pricing for unlimited highly recommended

How Artie or Art ever became store manager is beyond me. If I could give zero stars I would. He had no sense of customer service whatsoever. He wouldnt even change a sim card, didnt offer or give me a receipt for a $200 payment, and acted like us being there was an inconvenience. We have been with AT&T for over 7 years as of today we arent. Artie if you are reading this Im not paying your salary. ;)

Bought my wife a new phone in November, purchased a screen protector with it that the salesman talked me into because he said it could be replaced for free all we had to do is come in. So we went in ask another gentleman about it and he proceeded to tell us “they just don’t give stuff out for free” and “if we could identify” the original salesman that told us that he could try to work something out! We’ve been with at&t for 7 years and have never been treated like that!! Will be making a formal complaint as well.

Worst experience ever. Took brand new iPhone X to get AT&T SIM card for pre-paid monthly plan. Told me phone would accept AT&T so I purchased simCard then afterwards they tell me it’s not complying with AT&T after I purchased the card. Then told me I couldn’t refund it. Manager at store was a complete Stupe. Advise anyone going to this location to be prepared to get screwed. Btw. It would only let me post if I chose a star. But truth is they should have a minus star

Cadio was the best. Got me phones and DirecTV at a great price. Give him a raise!!!!!

I had a very good experience at AT&T. The customer service was wonderful, helpful, and pleasant. I would recommend it to anyone.

Customer service is good but not.timely. [often waiting for a c s representative to assist me

These guys are awesome, so much more helpful than the other AT&T store in town. Artie the store manager is awesome and always a pleasure to deal with.

Help me set up my samsung note 8, very pleased with that store.

Worst customer service ever!

Very quick and friendly staff, made my experience the most positive one yet. 18/10 would reccomend.

The staff at AT&T are always super helpful and know how to answer questions about most anything.

Such great help. Only att I go to.

Great place to Shop. Amazing helpful reps

Great customer service. Artie and Cadio are great!

I went in a few time to buy a few cases and the staff and manager where very disrespectful to Native Americans all the staff are very unprofessional

Carmicheal is completely amazing and super nice. He has such great customer service skills and can make you feel like the only customer in the store.

I went to two different stores. in the first store there was a 30 to 40 minute wait. We look at the iPhone that we wanted, then we went to another store and we got our iPhone with in 15 we were out the door.

Waitrd 15 minutes. Didnt mind. Good customer service.

Artie, Josh, and Cadio are great. Highly recommend

Excellent service, very kind workers, and very much helpful👍🏼

Carmicheal is an absolute awesome person. always helpful and always helps me with any issues

Fast and no wait!!! Very knowledgeable

Went to at&t by Safeway lady who helped us was rude and unwilling to help so we decided to try at&t in Animas Valley mall Josh who worked there went above and beyond to help us out! Very kind and helpful thanks Josh at at&t!

Too expensive for my taste... I will stick with MetroPCS.

I went in today and a male employee was very unprofessional, he had his earphones in and I felt like I didnt have his undivided attention.

Slow service. Employees are not helpful on large accounts.

Great help and good place.

Very helpful, great experience.

Keep up the great work

Great customer service.

Great help, and very nice.

Jackie was very helpful!

Great service and exciting store

Art is a terrible store manager and the worst is that he refused to give me his supervisors contact information when I complained. How professional is that?

Good places to buy phones

Really good service

She was very helpful.

2 employees. Wasnt greeted by either employee. When I asked if I could make a payment, Im with a customer walked by and didnt practice any customer service.

Awsome

The manager on duty ignored customers til his friend came in and he took care of her while a queue of people were waiting for help.

Worst experience ever will never use them again

Always friendly, very helpful

Its a place i cant avoid its okay.

Dont know how to fix phones

It really sucks.

Great location

Thumbs up!!!

Okay but not great.

Take my money

Good job

This prepaid is Everything

Great network, very overpriced

Typically a phone service

One stop shop

Bad company

No the kind I would go to

Avoid

👍👍

I received excellent service. Jesse Deal was very helpful with upgrading my phone. He answered all my questions and made my switch an easy process. I recommend Jesse Deal for anyones phone needs.

They finally have a girl who speaks Spanish ... Jackie was very kind to my family and never had such a good experience 😃