Not very knowledgeable or helpful. Unable to answer simple questions about whether they had a certain fuse in stock. Did not take me to the fuses to look. I called to ask about a part for a specific car. I gave year, make & model. They assured me they did. Sold me one for the wrong car.

Slow and uncaring staff. Overhead one employee bad mouthing assistant managers incompetence to a customer. This occurred while I was waiting an extremely long time for my cashier to figure out the price of my item. He finally asked his coworker and she blew him off and told him ask someone from the dept the item came from. He didnt even speak to me about what he was doing and certainly didnt think to apologize for my wait. No one in the store at any time offered any assistance or asked if I found what needed. Nor did they thank me for shopping with them. The store was not clean and the parking lot is arranged in a ridiculous layout. I really dont know how they could have returning clientele if mine was a typical experience....

Wow, I have never seen a more disinterested group of cashiers in a store in a long time. Will not be going back. Guys, cut the attitude and actually say thank you when someone shops in your store. Ordered onine and still took half an hour to pick up.

This place is Napa for Gods sake... NAPA! I wont in to purchase a replacement door lock for Chevy Silverado and told the young man behind the computer screen I actually needed two locks with the same key. Only have individual. I asked if there was a kit? No. Explaining I didnt want to different for keys for the same vehicle there must be something NAPA could do... No sorry. Jesus. Went down to another parts store. Yes they had it, in stuck because its so common. And over a third cheaper at a two locks set then NAPAs single one.

Not happy when i have to go to oreillys to find someone that knows what they are talking about. this is why i usually go to napa, just dont go on a sunday, 3 things i went for, they did not even know what they were. i had to go to the green shirt store to get my parts, they really need to have someone on sunday with some experience, i realize one person was new and training, but not a good way to train.

This store is not serviced oriented. I have been buying auto paint from them over the last four years for small projects on my car. I have been telling my friends and people in my car club to go there if they need paint. However the last few times I have visited the store was very disappointing. The people there are beyond rude and really dont seem to care about customer service at all. My recent visit I got snapped at by all 3 employees at 3 different times. I was there to by a pint of auto paint and was told that the employee couldnt make it cause he needed to leave for an hour to make a delivery but, if I came back in an hour I could obtain my paint. I explained that I would return in 2 hours and the man agreed. I returned to the store 2 hours later. Nobody was available to help me. I waited in my car another 30 min and finally left without the paint they could have made me earlier. now I have to wait till Monday to complete my project. I will be shopping at a new store probably Sherwin Williams even tho it is more expensive maybe they will care a bit about their customers needs?

Short distance away and the price was better than amazon

Come here for Paint & tool specials. Paint takes a while to get mixed up, but there is only one man behind the counter and tons of us that need paint.A man can only do so much. If you can wait he gets it done right and makes it match everytime that Ive come in.Friendly helpful staff if you care for that.

Always helpful and go the extra mile. When you got a hard to solve/difficult one this is the place to go.

Great store... Always friendly... And knowledgeable.

Although they didnt have my part. The gentleman that helped me was very helpful and knowledgeable.. the female worker acted as if she hated being there.. haha glad I didnt have to deal with her.

Make sure you are there 10 minutes before they close. I got there 2 minutes before they closed and they saw me in the lot and shut there metal door! I went back very early the next day and asked for what I needed. Sales person who was the assistant manager seemed annoyed to find what I needed. I complained about the night before and was told they didnt close early. I have 3 witnesses. I ended up shopping elsewhere.

I like napa better than oreillys

These guys have what you need for your car! Great service!

Excellent service knew what they were doing great prices highly recommended store

Was put on hold for 20min; I got there at 20min . Employees not wearing masks or sanitizing pens, said Everett didnt have to; Gov said mandatory state-wide. Picked out a battery, employee tried to give me a different one and got snotty about it. I used to love Napa, but this store made me hate going there; sad.

Wanted to give NAPA another try but again failed me with their customer service. I called and NATE was extremely rude over the phone. Would ask very vague question of what I needed and gave me attitude when I didnt understand him. Coming back to OReilly and autozone.

I tell you what, they always have what OReillys or auto zone says is a dealer only part. I wish they were open later.

Glad that they had the part i needed. Oreillys and auto zone didnt. Got a turn signal relay of flasher.

The person who helped me was so helpful. The wipers that I was looking for were out of stock, he gave me special discount and mounted them for me. I am not a young chick.

Good job

Knowledgeable and helpful staff. Good inventory selection.

I have been to this location quite a bit. Enough to get to know the names of most of the counter staff. Lately, it seems more and more that the staff is so run down and unfriendly. Usually the staff at Napa has always gone above and beyond in most cases,l. However, this location does not seem to operate very much in that way.

This store blew me away with how many items they had. I didnt realize how much I had been limiting myself to just autozone and oreillys selection until I came here. This napa specifically though, the one in Marysville and north Everett arent as big

Always have great tools and super helpful staff that can find any tool I can describe, that they carry

This has to be the worst location when it comes to customer service.1. The lady behind the counter was mad and didn’t know how to talk and everything I asked her she said that she doesn’t know or simply doesn’t want to help.2. The guy next her kept talking to a customer about life and stuff for so long and didn’t seem to care while there was more than 5 people in line waiting for help.

People there are knowledgable and helpful. Most importantly they arent there to scam you and will often present you with solutions that end up saving you money rather that spending more than you have to. Or even telling you of a way to solve your problem without needing to buy anything. Excellent customer service and pretty decent inventory but if they dont have something they can find it somewhere else for you or have it shipped in if its nowhere close by.

Great. Needed brakes for my car. Got need to know information. The best auto parts store around.

Great service and great part selection

Nice people. Phoned an order in and they had it ready upon arrival.

The good customer

The person who helped me was so helpful. The wipers that I was looking for were out of stock, he gave me special discount and mounted them for me. I am not a young chick.

Always prompt courteous service. The counter people always go the extra mile to find my parts, even if it means sending me to the competition. I have a commercial account and when I call them with an emergency they do whatever they can to help me out, this kind of service is an important quality to be able to depend on in the business world

Good place to get factory matching paint for auto repairs. Friendly professional staff

People are great here They go the extra mile to help I stop with a check engine light and they came to my vehicle to read the error code. Excellent service!

Always friendly staff and they help me to finder the right parts.

I visited here after calling to inquire whether they had a very specific type of 2K clearcoat in stock and not only did they have it, but they had EVERYTHING I would need for automotive paintwork, including a full paint mixing service.The Gentleman at the paint department was SUPER helpful in regards to answering my questions about all things paint. I am extremely grateful to not only have acquired the clearcoat I needed in a pinch, but also to know that I can get custom touch up paint made on the spot.Thank you for A) being open B) Carrying a specific product C) HAVING IT IN STOCK.

Great place for auto paint. Knowledgeable staff.

David hooked me up. Gave me several options. Called places and looked across his system for the best price. Great customer service today.

Quality products, clean store and staff who are friendly and knowledgeable. Good selection and stock in store. Rarely do they not have what I want.

The cashier is totally hot.

Very knowledgeable, helpful. Helped reduce my parts bill from $600 down to $198...after tax! Highly recommended.

Big store lot of inventory on hand . Knowledgable staff

Good and fast service. Took the time to find what I needed. Good job NAPA.

The lady who helped me took the time necessary to assure that I got the right part the 1st time.

Came in with a headlight bulb issue and a employee, David, went above and beyond. Not only did he solve the issue, he came out in the frozen rain to help install the new bulbs and explain why it was an issue.

Helpful employees

We were therefore a Thule roof rack they didnt have one.

These guys are so slow and inept!! And one of the guys there wasn’t even wearing a mask. Very poor customer service.

Had what I needed like usual. Only issue for me was no masks on employees or customers other than one or two people.

The paint shop is great! I bought pre bent tailpipes for my Chevy pickup they fit perfect and cost less than anywhere else including online.

Bought a thermostat for my car. Installed it and it didnt work. Brought it back and was told they would not give me a refund. I will never return. Any parts I have purchases at AutoZone or oriellys would always be returned with no problem. Very poor service!!

Very helpful. You will usually pay a little more, but the parts are more reliable and in stock.

Good products and location. Be able to find mostly everything.

They had the part I needed did not try to sell me up. Gave good advice.

Always helpful

Fast friendly service, went the extra mile to make sure I had everything I needed.

Always top notch service and I don’t go anywhere else for parts. Been loyal since I first started shopping NAPA in granite falls

Worst customer service ever! The paint department gave me the wrong paint code. I asked them for a replace or a refund they refused I showed them the paint they didn’t care. They were rude, yelling and unprofessional. So disappointed never buying from them again.

Worst customer experience at the counter, they are either not trained or just bored at what they do.

Great staff.

Always very helpful, I personally have never been given any bad advise. I will be back if in need of any automotive needs.

Extremely bad customer service, the guys are rude and dont know half of the questions I asked them. Pathetic

Useless & lazy customer service ! Impressive how difficult they make things for having such a simple job of selling car parts and mixing paint.

Slowest service ever. Took 25 mins to get brake rotor. One guy sat and chatted with customer doing nothing at counter the whole time. Expect DMV like service here

Good selection and better prices than the Lynnwood store

Could have been five except for the front people that help at the desk were really rude the only nice friendly person there was a person at the painting desk

Still a real part store guys know about cars and not just tap on the keybord

Had what I needed. Friendly service.

They have everything you need to fix your car

Had what I needed. Big store lots of parts

I needed a battery for my Mini cooper and they had one in stock priced way below what I expected.

Always have just what I need.

Knowledgeable people selling good stuff.

Found exactly what I was looking for. Friendly people

The service there was not that great. Couldnt even get them to come outsides and look look at my battery for me. Cuz it was raining.. Just laziness

Knowledgeable parts ppl

Big Auto parts store also a paint mixing location

Staff is really knowledgeable. Keeps me coming back!

What a place they have every thing in the store but it’s take a year for some of the employees to figure out where is it ☹️

Always get you up and running again.

Good store, helpful staff.

Slow, nothing in stock I wanted (switches, fuse holders) felt about 20 years in the past.

Good parts friendly people

Women behind counter was very rude to me,

Excellent service

Great staff

Nice and friendly

Good service

Good parts

Reliable place

The worst customer service

GREAT

Great parts

Quick

Hmmm

Good

Friendly people

So

All those people who buy batteries or anything that has to do with something electric in the Napa store I recommend they do not buy them there are a garbage that benden there and then they talk to you in a bad way I bought two kisses the battery and stubborn My truck had a short being and I went and bought the battery in the auto zone and ended the problem that easy!