Pathetic customer service and don’t know what they’re doing I’ve had non stop problems with them.

Guy is either DISHONEST OR INCOMPETENT!!!I got sold a vehicle that didnt even have a functional battery cable. The day I left with it I stopped for gas and it wouldnt start. When I brought it back i was billed $217 to fix a problem i was sold the car with, which didnt fix any of the other problems he sold me the car with. The vehicle had a lot of other problems, unbeknown to me as when a negative cable is bad the error codes constantly reset. Id trust the worst politician before Beto. Guy is a great businessmen. He makes it so he can sell you a car that he can charge you more to fix. Its brilliant if you are dishonest like him. I called in January when i made my payment and said the car had been giving me problems for a month that i had to fix on the road. I guess your assistant cant remember that. I verbalized to YOU that the battery cable was bad the day i got it, but you have selective memory when it comes to being able to rip people off. I was on the road for two months after purchasing the vehicle having to fix things myself out of necessity. I dont have money to pay other shops for problems you dishonestly passed on to me.And Im ready to go to court as i have witnesses that you sold me a junk car. Ill find out the lady you ripped off for the car by not fixing it and then passing it on to me too. My friend rigged the battery the day I left and a half of dozen people saw how you sold me a junk car. The moon roof was also broken. Lets go to court. Im not paying money for you to sell me a junk car and fix the problems you sold to me with dishonestly.LETS GO TO COURT. I WANT MY MONEY BACK.Its funny i took it to you, a certified mechanic, and only thing that i got was a bill from you. Nothing changed on how my car ran. I still get overheating and the hybrid red triangle of death, which shuts the car off without warning. I know several other people in town you have wronged and I havent lived there in years. One of them took you to court. Im about to go leave it so it can get impounded. I dont want you to rip someone else off and pass a junk car to them too.

I had an appointment for 9am, dropped off my car early at 8am, they werent able to finish it until almost 5pm that day. In addition I had to pick it up at a different location. Without my permission or even letting me know, they took my car to their second location. I wouldnt recommend them if your looking something on time or professional done. All I was scheduled for was a radiator flush and oil change.

Beto at auto pros is awesome. Treat him good hell treat you good. Im a mechanic myself an his work is solid. When you go in be patient he has alot going on with running his business.

Car was dented while parked here. Owner denied fault. Wont be back.

Good work at great prices. I would recommend them to everyone. They are quite busy so make an appointment.

These guys did an amazing job on my black Lexus! Everybody know how difficult a black car can be to detail. I would highly recommend their services. Very professional and courteous!

Great people these guys saved my life and got me back on the road, thanks Jose, beto, and his father. Im ok now.

I arrived at my home in Ogden, Utah at 2 am. I was able to do so because of the generosity and goodwill of the management and staff who stayed well after closing time to ensure a stranded traveller could return home safely. God Bless my new friends at Auto Pros!!!

Excellent service! Very friendly and responsive crew. They carry top shelf products and will not leave you dissatisfied! Highly recommend!

Did an amazing job detailing my car, tell I got into inspect and take picture of my car so I can sale it. Then I noticed my plastic around my radio was different in color (darker) my cars interior is black with silver trim. And it had drip Marks on it that wont come off. They did it to my heater vent on both driver side and passenger and the door handles. I went back in and asked them to come look at it and they said they dont see anything wrong and they use professional products. Then they proceed to get the stuff they use and redo an are and show me it wouldnt make it darker. But my door handle and the trim on the steering wheel are light silver and know my dash broad trim is a darker silver. Would not go back. I payed $199.95 refund me half my money back but to fix there mistake who know how much it will cost.

Was traveling threw Elko, NV. when a fuel pump went out on our Hyundai Sonata 2.0T. I contacted the local towing company they referred me to Auto Pros, he said they did excellent work. WOW they went above and beyond what any dealership would offer! Contact them first for all automotive repairs and customizing! Thanks to all the employees at Auto Pros for the customer service and repairs!!

Best shop Ive ever been to. The welder is the best Ive seen also

Originally over the phone the person I spoke with was extremely rude, but had to have the interlock device installed so I had to deal with them, this allowed me to sit and wait for an hour plus and watch this business run. This place is crazy busy but I tell you it was extremely well run for all the commotion, they not only did cars on the lot but as people come in as well, One guy had a 500 dollar job that they had to turn down to do my vehicle to which they only make $7 on from smart start. Which they do NOT have to do, it is done as a community service to Elko as nobody else in Elko will do it saving us a trip to Reno 1X a month. Also a lady traveling to yellowstone alone with her little dog came in and her A/C blew up in her newer vehicle the condensor that was just replaced in CA, rather than hook her into the shop and perform this at least $2500 job, they called dealerships in Twin Falls, got her the address phone number spoke with original shop, and got her on the road even went so far as to suggest she go to walmart and get a travel fan for her dog. No other shop would of done this, a single older 50+ lady, most shops would of hooked her right then and there especially with high pressure sales tactics. I was very impressed with above and beyond they went. Their phone customer service needs improvement for sure and they are EXTREMELY busy and while this is a reason, should not be an excuse, maybe they should hire a phone person especially part time during peak hours??? However they are honest and competent 2 things often NOT found at a mechanics shop, ever.

Some mis communications at first,but after clearing it up,honest guys.Another ace had said I had bigger issues then what Auto pros gound..Thanks auto pros..New customer along with my family members...

This place is ridiculous!! Tells lies and takes advantage of everyone. Worst customer service i have ever had. Its ridiculous that this is the only place in town to get interlock serviced!!

Most rude people Ive ever met. First of all, he has an exclusive contract with the state to install devices to prevent duis where people are court mandated to buy the device. They take advantage of people who have no choice but to install the device. They overcharge for it and claim to be Christian. Secondly, They placed my muffler on, soldering it, and never disconnected the battery, which led to several issues in my electrical. It forced me to buy an entire electrical chasis. I mean also they xixnt replace the entire muffler, soldering on Rust. When you go in to talk to them about it, they are rude and refuse to acknowledge they dont know what theyre doing. Ill now have to dispute this with the bank as they dont feel the need to refund.

Crooks!

Great service if you want your car looking like it just came off the assembly line.

Went in for an oil change and found out there was other things wrong with my car. I liked the fact that they would check my car 2 find the problem b4 I head out of state. Oh and they also do details.

It was amazing service and I really appreciated what they did for my exhaust on my car. They are very trained professionals and know what they are doing

These guys are hands down amazing!!! They really pay attention to detail and take pride in their work! Thank you!!

Customer service is very bad. People are very rude.I would definitely not recommend!

They installed my remote start on March 2017, but I didnt get the power locking option that means, you must shut down the car and enter! Then the next problem is I will get a flashing key warning illuminated on dashboard. that means there is some problem. I return to the shop, then I dont have the remote start anymore. simply not working. Not recommend anyone to install the remote start here . You need to go to a car audio shop to install it.!

Apparently a detail job is only a detail job IF you buy the most expensive package. You get what you pay for. $80 for something you could have done by a self serve car wash. Wish I had known that BEFORE. They really should disclose exactly what a detail DOESNT involve. I suggest to go elsewhere. Expressing your dissatisfaction with the job done gets you no where with this company.

I would like to take a second to give a HUGE thank you to Auto Pros on Idaho street (across from CVS) we took in carloss DISGUSTINGLY DIRTY work car, it was seriously so nasty inside I wouldnt sit in it!! It had grime in all nooks and crannies and smelled like feet! When I saw this car today I couldnt believe how amazing they did! Its so clean and smells good!!! I cant thank them enough for working so hard to clean this car for us!!If youre looking to get a amazing detailing job done, to the point of your car looking like it just came off the car lot I HIGHLY recommend going to see them! Great work, great prices and the best customer service!!! Thank you BetoandAshley Chavez!

Love these guys