The nice lady helped me adjust my glasses perfectly. 10/10 recommend to purchase your glasses frames here. Thank you.

I love this location it’s very close to me and Natasha was very nice, patient, and super helpful.

Store manager I believe his name was John was very helpful and great customer service!!!! Would highly recommend anyday

Wonderful experience at LensCrafters on Oak Lawn. The two gentlemen working were lovely, personable and efficient. The store is super clean and they have great inventory. I’ll definitely be back!

Excellent experience at this lens crafter, especially Eric was excellent, he explained me everything in detail and calmly about what warranty covers and why. So although I had to pay the price if want to replace but know what are my options. For e.g. he said I dont have to replace glasses its perfect just frame and pay for just frame copay. This is what makes good customer experience. You won me Eric and going to make all three family members frames here now onward.

I went on October 15th the technician said that my glasses will be back in a week call today my glasses is not there the lady said that they was just shipped out today I told her I was informed that it would only be a week she said a week to two weeks if they would have let me know that at first then I would not have been expecting my glasses back you pay all that money for your glasses and you waiting on them and they dont come back when they tell you theyll be back thats poor customer service first and last time going here

Amazing experience! Super fast service. Great advise on both lenses and frames

Natasha is really sweet and nice. I recommend coming here! Thank you for the help

It was a very good experience. Many many frames to choose from. Could try on as many as I wanted, and they insisted on cleaning each one after. Eric, my salesperson, was very nice and knowledgable and patient. And took the time to explain the insurance/bill afterwards. Would recommend this store highly!

Amazing experience! Jesus was a big help and made me feel comfortable. Nice variety of frames.

They are the greatest. Jesse assisted me and was very friendly and knowledgeable.

Natasha was great and extremely helpful! This store is always a great experience! Well run, clean and very knowledgeable!!

The store tech Natasha was very helpful. She knew her frame inventory well and found me the perfect frame. She also knew how to work to find the best deal possible value-wise that allowed me to purchase a new pair of glasses. This Turtle Creek store is much easier to access than the mall stores. I recommend this store highly.

Jesse made my experience shopping for glasses so much fun! Never thought I’d be so excited to get new glasses. Such a great selection.

Jesse, the technician was extremely kind, attentive and detailed with his customer service. He engaged in friendly conversation, while remaining professional. Both he and his colleagues were practicing COVID Safe precautions (wearing mask & wiping down)which is huge to me being a healthcare worker. I will definitely be back.

Good service and straight to the point and you also have as much time as you want to look at glasses

Jesse, Eric and Natasha were super helpful making sure I knew my options for lenses! Ill definitely go back for the great service!

Eric was extremely helpful & professional! Quick repair on my favorite pair of glasses!

Came here for my familys care and was helped by Jesse. Thank you so much see ya soon when we pick up our glasses 🤓

I have been getting my Rx prescription glasses and sunglasses with LensCrafters for almost about 15 or 16 years. I love the quality of the frames and the material of the lens in my glasses and sunglasses. I would recommend my friends and family to come to LensCrafters and come to the doctors office to get an eye exam and get sunglasses or glasses prescription.

I came in to get my glasses adjusted. I usually go to other LensCrafters and they have to continuously adjust and readjust and at the end of the adjustment the glasses still don’t come out right (which is super annoying). However, I took my glasses to this Turtle Creek location and they did a quick adjustment and now my glasses fit better than ever!! They are no longer slipping off my face and they fit comfortably. Thank you so much Natasha!!

Natasha is so nice. She goes beyond what I expected. She really cared about every part of helping me with fit and the correct prescription.Myra is also a big help and very nice.The store was busy and both ladies were organized and kept things moving without rushing customers.Watch out for Eric. Hes a liar.

Customer service is at its best.I would like to thank Jessy for taking care of me and marking sure I got my sunglasses quick. Definitely will be back !! 😊😊😊

I love the Oaklawn Lenscrafters! Im in the process of moving out of state. I broke my glasses in the process 🙃. Natasha fitted me in new frames and made sure I had all of my benefits included (this desperately helped with the pricing)! Eric went above and BEYOND to get my frames back the day before my move by personally driving to another location to get my script added to my new frames!! I will miss this quality of customer service, friendliness and the extra care in making sure I was satisfied with my purchase. Thank you Eric & Natasha!!

Everyone in the store was friendly & helpful! Best location

Natasha was very patient and lovely to work with. Store manager was also a delight. Very accommodating and knowledgeable.

Customer service is excellent, they are very helpful the! Very clean and organized! Completely satisfied with my purchase today.

Jesse and Eric were incredibly kind and helpful with my special eyes! Thank you!

Jesse and Eric were absolutely wonderful and had me in and out within 10 minutes! Buying glasses has never been this easy! Thanks guys!

Matt and Eric were great!! They perfectly fit my new lenses in my Amazon Echo Frames! Thank you!!

Jesse was very helpful not only in helping me select and size my new glasses, but most importantly when there was a problem he immediately ordered me a new pair to insure my satisfaction.

Everyone was friendly and helpful! New lenses for my glasses plus prescription sunglasses in minutes. Thanks 😊

Natasha was very nice as well as her colleague. She was also informative and the store itself is a pleasant experience

Great, friendly service at my neighborhood LensCrafters! Eric was so helpful!

Would never go to this place. This place have people who don’t call you within the time frame and keeps you waiting. They wait for your 30 days to pass, because after that point on you as a customer can’t do anything about it. This is beyond ridiculous. They claim that they called me and send a text but I never received a phone call or a text message. They are money hungry, don’t care about their customers. Their customer service is trash. Go with some other LensCrafters, just not this location.

They did a great job adding a part to my glasses that had previously broken. :)) it took less than 5 mins.

Shaunelle is amazing! Great service! So much easier and more fun than expected! Thank you!!!

Very passionate, a lot of help picking a frame.

The LensCrafter #miracleworkers reconditioned my glasses to be like new.

The gentleman taking care of us have been awesome!!! Eric was awesome!!

Liz was very educated and helpful. Thank you for your patience and service.

I popped in to have my sunglass frames adjusted since they were wonky and Jesse was fantastic. Very meticulous and did a great job making them even again!

Brought in my Ray Ban sunglasses for minor repair adjustments. Jesse B. graciously took the time to fix the lens, nose pads and adjust the frames. It took all of less than 15mins. Superb customer service with a pay it forward attitude. I’ll visit here again.

Eric and Natasha are out-of-this-world helpful, personable, and amazing!Thank you for the help with my new glasses, guys!

Awesome location and people! Very kind and helpful!

They fixed my broken glasses! Service was incredible!

Very knowledgeable and helpful staff. I need progressive lenses which are expensive and they went out of their way to determine the best options.

LENSCRAFTERS on Oaklawn is THE BOMB! Service was amazing and our glasses were perfect Thank you Jesse and Eric

I was there 1/4/21, the two gentlemen there were way too busy. They needed some help. When I got my frames the gentleman was professional and informational. Thank you for helping a senior citizen.Im going to have to change my review. 1) my glasses were to be mailed I had to call to get them mailed, I paid 9.99 to get them mailed. 2) The frames are tight against my temples 3) the lenses keep popping out of the frames. I will never go back there again for 400 plus dollars it should of been done right. Im sorry but the truth is the truth.

Go holla at my boy Eric. He will take care of you.

Great customer service. Friendly staff. Wide selection. Convenient location!

Standout customer service!!! Sunglasses and eyeglasses that are super cute, but the customer service was STANDOUT!!!!

Rude and unhelpful employees, avoid this location if you need quality help.

Great service and staff. Have been coming here for years and they never disappoint.

I have been coming here for 3 years always a great experience. Wouldn’t go anywhere else.

Thank you for excellent service today helping me readjust my frames (for free!) I’ll be back when it’s time to buy a new pair of glasses.

Great selection of frames, fair prices and the personnel were friendly and very helpful. Would recommend!

As soon as I walked in everything was cleaned and sanitized as well. Mayra helped me pick out my glasses and gave me the best service. Thank you so much!!!

Extremely professional and attentive. My best in store experience in quite a while!

Professional, personable, friendly and knowledgeable!

Thank you so much for your excellent service

I came in to this location to order glasses right after they reopened, as soon as I walked in, I was told to wait outside because they can only allow a certain number of people. no problem I wait outside, then people started coming and going in while I am waiting, when I asked why? I was told because they have an appointment. so after about 45 minutes of waiting outside I decided to go home and call in few days to set up an appointment. I called today 6/12/20, the lady informed me that they do not take appointments. I told her what happened to me when I walked in the other day and again I have no issues with waiting as long as people dont cut in front of me. She kept repeating they do not take appointments.... all I needed to hear is that if you wait, when your turn is up we see you. that being said I am disappointed with LensCrafters and I will go get my glasses somewhere else.

Very friendly & helpful!

I was supposed to get glasses and schedule an eye exam last year because I had my prescriptions for 4 years. But my hometown got destroyed in the hurricane in October 2018. When I moved to Dallas, I desperately needed new glasses and I found the right place! The ladies here are SUPER genuine and they made me feel really comfortable. I had a blast picking out my new glasses and I received them in 3 days!! If you want to have a professional and joyful experience then you should definitely come here! :-)

Excellent service from Myra.

I have loved this particular Lens Crafters the second I walked through the doors! Greeted with smiles and friendly service. There is always a nice selection of glasses and sunshades but what has driven me to write this review is customer service. There is a quote that I use often “there is no greater joy in life than serving others.” Teena, Stephanie and all the staff turn customers into friends and friends into family....thanks for making me part of the family!

Great experience getting fitted with the team at LensCrafters! Hope the order is filled properly, but don’t anticipate any issues! Lots of discounts were provided by the team members at this location as well!

Large selection of frames, very helpful and nice staff! Im rather picky when it comes to frames but I got 2 pairs today and I love them!

My glasses broke while I am out of town. I was going to be in Dallas for 3 days, then leaving the country for 1 month. As you can imagine, I am trying to figure out how to see for this period of time. I called to see if they can do a 24 hour turn at this office. They cannot. I was then trying to figure out options since my prescription is progressive. Basically, I found out I am out of luck. I get it. Not my fault and not theirs. HOWEVER, the girl I talked to decided she needed to lecture me and literally said to me You shouldnt have waiting this long. Seriously? What kind of comment is that? They broke. Just now. In my hands. I just thought that was an inappropriate and unnecessary thing to say to someone who is clearly in a bad situation and when I called her on it, she didnt even apologize.

These guys are thieves. They charge for lenses in excess of $150 for polycarbonate which is available for $20-$30 elsewhere. Poor customer service. Would highly recommend people to find a different place for lenses and frames to save more than 50% on costs.

Jesus was very nice and helpful!

Great selection, wonderful customer service.

I cant give this location enough stars! I have a difficult prescription and it took 3 tries to find glasses that would work for me. I almost dreaded going because I felt so bad that I wasnt able to work with what I had ordered. Stephanie greeted with me with generosity and compassion and worked until I found the perfect pair. The entire staff is friendly, knowledgeable, upbeat and honest about the way they treated me, and knowing that I can now SEE is just the BEST! Thanks you, Lenscrafters!

Excellent customer service.

Purchased my first pair yesterday, the employees were very helpful describing the discounts and explaining certain things! My future purchases will certainly be here! Can’t wait to get my glasses! Shaunelle was great! (I probably butchered your name, sorry. Lol)

Ive been here about 4 times and the staff always takes great care of me. The staff is friendly and fast. My only wish is that they had a little bigger selection, but is understandable with the size of the store

Stephanie is very knowledgeable about LensCrafters’ products and order procedures, and she is very friendly and responsive to questions. Overall, this was a fantastic customer service experience and I enthusiastically recommend Stephanie and LensCrafters. Prescription glasses. December 19, 2018

Great experience updating my contacts prescription. Appointment was prompt and Dr. Lu was so sweet! Would highly recommend.

Ms Page was great on the telephone and in person even better...although I did have my glasses made in India...she made all proper adjustment for me very enthusiastically ...I shall tell my friends.

I love this Place, they did a Great Job with my glasses.. keep up the Great work 👍🏽😊

I would love to share our family pleasant experience of visiting this branch of one of the most respected chains in the nation in a field of ophthalmology. This office is very clean, welcoming, and one of the most organized we have visited before. But what makes it absolutely unique is a stuff. My husband was helped by Shaunelle and Stephanie. It is our third visit to this location in last 2 years. Despite we are having a closer location of LensCrafters where we live, we are choosing to go to Oak Lawn location where customers are treated as kings and queens. Thank you, LensCrafters for Stephanie and Shaunelle!

Was here two weeks ago on a Saturday. Had some Ray Bans that were bent on one side and I had called to see if they could try to straighten them out for me. They said they could since they had some tools in store so I decided to drop in, literally before my vacation since I needed my shades. They were still wearable, but just wanted to see if I could get them fixed.A lady assisted me, told her the situation, she understood the problem and proceeded to try to fix my shades. She walked to her area as I browsed around the store. Next thing I know, I hear a SNAP!! followed by an Ohhhh. She comes back, hands me my broken Ray Bans and says she is sorry and felt that would happen. She said to go ahead and take them back to Sunglass Hut and ask about my warranty. I told her I was a month past my warranty. She just said sorry, but there was nothing else she could do except order me a new pair, but I would need to pay for them. I was left speechless. I asked, so thats it, you are just gonna snap my shades in half and say sorry. She just kept apologizing and I couldnt believe it. I did not have a chance to speak to the manager since my family was waiting in the car for our vacation so I had to leave.I was so disappointed in LensCrafters and expected so much more from them. In the process of making a complaint to get my shades replaces. A simple, Im sorry, but we cant fix those without risking breaking them would have been a great answer. Will never go back again.

7 to 10 days but expect them earlier she said. It is now 14 days, with no follow up, as we wait with a soft guess at a new date that was expected to exceed 18 days. Apologies your new glasses are still at the factory, they are incomplete due to failing one of 100 quality test.Sadly it doesnt give me the warm and fuzzies plus my 82 year old grandfather has no glasses. Certainly glad this Lens Crafters location sets realistic expectations for its customers.

This is a review for the clinic connected to the lens crafters that issues contacts. Do not use the clinic. They gave me contacts that burn and they wont take them back because theyve been opened. No kidding? How do you think I know that they burn? Do not go here. They will take your money and give you contacts that are sketchy.

Great in store, but one the one day service is a joke, still have not received my glasses three days later. Every day I call they tell me tomorrow, no compensation no empathy.

DONT WALK AWAY FROM THIS LOCATION..RUN!!!!They PROMISED me a lead time of 1 week. They assured me that my glasses would be ready then after clarifying the lead time. Additionally, called them the day off and they assured me the glasses would be ready between 11am and 2pm. At 2pm..a week after their assurances, the glasses were still not there.Ive had to extend an international business trip and pay an additional $300 because they OVER-PROMISED and UNDER-DELIVERED!!Oh yer...the lady behind the desk cops an attitude because I was upset at the lies they told just to make a sale. She then tried to send me to the Northpark location and lied to me saying they would get it done same day.I had to push her TO CALL Northpark to make sure they would have them done the same day and to get a specific time. Turns out, Northpark didnt even have the same glasses I ordered.Do business with these unethical people at your own risk. This is the last time I or any of any friends or relatives will purchase from a lens crafters. Disappointed!

Tried to return an item recently purchased from a LensCrafters at NorthPark and the employees here said they could not accept the return at this location. However, when I drove to NorthPark they said that I could return it to any LensCrafters store including this one. Seems like the employees here just dont want to help people and provide services that they are paid to do.

Great Customer Service - I love my Maui Jim Sunglasses.

Nener going there again ita been 3 weeks and they havent gotten my glasses ready. Very unprofessional

They messed up with insurance holder as I bought my insurance under my wifes policy and they showed little responsibility for the mistake they made. I had to contact my insurance company to get the allowance corrected.

Unprofessional, expensive, bad customer service.

VERY professional

Alright. I came in here broke. I wanted to get a new pair of glasses because my last ones just needed some replacing and I forgot how much glasses cost and that my insurance only covers frames once a year. I was being so cheap and the lady that helped me didnt make me feel judged. She priced stuff out for me and then didnt treat me poorly when I said I didnt want to move forward. I ended up with some nice prescription sunglasses. Overall I felt respected and treated like any other customer. It was nice. She was great. Thank you.