user
MOTORTECH Auto Service
3385 Wyoga Lake Rd, Cuyahoga Falls, OH 44221, United States
Appearance
MOTORTECH Auto Service
Comments
Bu
Review №1

Diagnosis revealed an expensive problem with my car. Not a happy position. However Corey explained clearly what was happening and why the replacement of the parts was necessary. Corey handled my situation very professionally and in a very helpful manner. Highly recommended.

Jo
Review №2

The staff was nice, but the experience was less than desirable. My SOs car was having issues shifting out of park, and I didnt have enough time to fix it myself, but I knew that either the solenoid was bad or a wire had disconnected from the harness. After calling and confirming my appointment and letting them know what the issue was, they told me theyd have to do an inspection, costing money on its own. Okay, fine. Then the next day they call me saying that theyd have to do circuit checks to find the issue, and itd be upwards of $200 for the checks and repair, though I had given them the two points where there could be an issue. Now Im no certified mechanic, and Im sure they get people telling them the issue all the time and the issue being elsewhere, but I was 99% confident that was the issue. At this point I figured we could manage until I had some free time to fix it and told them Id just come and pick it up. I missed a call from them on my way there, but when I got there, the problem was fixed! A broken wire in the harness, like I said on the phone before I brought the car in. I was then charged for the initial inspection which revealed nothing according to the receipt, and didnt have any feedback on it that I could use for future diagnoses of possible issues (this car has several, this was just the most pressing), as well as for a circuit check which cost over $50 to put a wire back into the harness. Maybe there was more to it that I wasnt aware of, so be it, I paid for the work. I get back into the car, and the center console, arm rest, and shifter are all apart in the back seat, leaving me to have to put it back together myself.TLDR: Staff is nice, but probably not the best shop if you know precisely what the problem is, because their procedures are costlier than other places that will just fix the issue you present them with.

R.
Review №3

Do not go here. Went in for a replacement on a few radiator hose came out, very displeased! Charged me $480 for simple hoses and when I called my dealer to quote the parts they ranged it between $260-280 with labor. They ripped me off, and then they wouldn’t comply with their window decal that says they match prices. Not only that, when I used their rental I received a blue Nissan Juke that had a beer can in the back cup holder open and empty. What if I would have gotten pulled over ? Last embarrassing note for this company my car smelled like cigarette smoke for 3 days after having it in there. The worst mechanic repair shop I have ever been to hands down. Id give zero stars if I could.

El
Review №4

Shop says online it’s open and on the phone. But here we are and np one is answering the door. Very unprofessional

Lo
Review №5

In my business being on time and dependable is a must, and this shop was all that and more! I was worried about being stuck without a car while mine was down because of brake issues, but Larry took perfect care of me, got my car done fast and even put me in a rental with no hassle. They have earned a lifelong customer and will be the topic of conversation anytime car issues come up on or off the air! Thank you for an amazing service.Michael LongHost of Long Ride Home on WNCU

Cl
Review №6

Fair prices, honest, did the job right and within the estaminet. Definitely recommend and Ill be back.

Bu
Review №7

Great group of people and the owner is, well, Larry! ( Nice guy)!

Da
Review №8

I dealt with a man by the name of Matt. He was honest and kind. Very easy to talk to. I will be back (hopefully not too soon) because of the way I was treated by him.

An
Review №9

Matt and the service crew here got me fixed up quick. Never feel like Im being screwed over or trying to up-sell me on things I dont need.

Ja
Review №10

Larry was really helpful and got me in and out quick. Very good quality and professional service

Je
Review №11

I recently had a concerning warning alert on my car. It was recommended to be taken to the dealership of my particular car. The dealership was awful and gave me a $1700 estimate to fix the car without an explanation. I decided to take to MOTORTECH for second opinion. I used a rental car from them which was a huge lifesaver. After spending a tremendous amount of time on my car in a very thorough evaluation, it was determined that indeed that part did not need fixed. MOTORTECH saved me $1700!! I am so grateful. They were kind and helpful. Definitely recommend.

Ma
Review №12

Good service they let you know what is needed.

Mr
Review №13

Great people to deal with; honest and fair! Highly recommended.

Ch
Review №14

This place is great! They get you estimates and repair your vehicle quickly. My favorite thing about this shop is the rental cars for only $14.95. Now my wife doesnt have to be left without a car while mine is in the shop.

Me
Review №15

This place is amazing! The staff is beyond helpful, courteous and knowledgeable. I went in for the first time for an oil change and they stood by their over the phone quote. One gentleman even gave up some of his commission to make up for cost since an error had been made in my quote. This is a stand up company with top notch customer service, which is hard to find anymore. The work is done neat and cleanly and timely. If you are looking for a reliable, quality repair shop with wonderful customer service that values their customers, then you need to bring your vehicles to them!! Highly recommend.

Ki
Review №16

They did a repair which later had an issue, but it was under warranty, so they fixed it again for free. They guarantee their work, and they honor that guarantee. Cant ask for more than that.

Mi
Review №17

Air conditioning needed recharged, simple job. Motortech said I would have to leave my car with them a day or two for them to look at it. Took it down to Midas. Got it recharged, along with a full diagnostic, in under a couple of hours.

Jo
Review №18

Great alternative option than the dealership. They repair what they can and only replace what they have to saving you a whole bunch of money. They have good deals on seasonal packages. Reasonable rates and good quality work is what you get when you go here. So do it

Ma
Review №19

Very excellent service. They did a great job on my old car at an affordable price. This an honest place run by family principles. Definitely 5 star!

Me
Review №20

Patrick and Chris were so much fun, and so incredibly helpful! They fixed my car SUPER quickly, and did a wonderful job. The $15/day car rental during repairs SAVED ME! They kept me laughing the whole time, and are obviously pros at what they do. I couldn’t have had a better experience!!!

Sp
Review №21

Always does great work at a fair price! Ive had several major repairs done here on time and priced right. Friendly staff that is truly customer oriented.

Ma
Review №22

Super friendly and helpful! Pointed out what was wrong and diagnosed it within minutes. Beyond thankful!

Je
Review №23

My family & I started going to Motor Tech about 1-2 years ago. Theyre incredibly knowledgeable and always nice. Great hours & great prices

To
Review №24

My recent experience at Motortech was Trustworthy diagnostic information, Quality parts for the repairs, and Confidence in the workmanship.

Ka
Review №25

Highly recommend Motortech. Best prices around and they do quality work. Also have loaner vehicles available for cheap which is super helpful if you need a car while yours is being worked on.

Is
Review №26

Extraordinary service! I happened here by chance as my van broke down with me and my kids while shopping and Larry took care of us. He put us at ease, gave us a car to drive until my van was done (about 2 days as they were closed for Thanksgiving) and had great rates. If youre in the market for an honest mechanic, motortech is your spot. I still cannot believe how courteous they were. I highly recommend them!

Br
Review №27

Ive brought several cars here multiple times, and Ive always gotten great service. Repairs are done quickly and at a fair price (you get what you pay for in auto repair, so I dont want to say it was cheap), and the fixes have always held up over time. I will definitely continue taking my business to Motortech.

Cl
Review №28

The staff treats you like family and does everything they can to give you the best deal. Fast service and you can tell that they love what they do. 10/10 reccomend!

Ro
Review №29

Stopped in for the first time ever today. A strut broke on my way home from work. They could not have been nicer. Got a good price on a replacement and they made room on their schedule to get it done the next day. Great experience. Thanks!

Sh
Review №30

Great service clean shop and every time Ive been there they have been happy to help. Ive seen them take a lot of time to explain and make sure people know that is happening and what they need. 100% beat shop in the area!!

Su
Review №31

I came into the shop needing an alignment and my tires rotated. Patrick took care of it and in a timely manner. I never felt so relaxed when I went to a car shop. Thank you!

st
Review №32

Great honest service. Patrick took great care of us. Would recommend to anyone! Thanks

Ap
Review №33

I worked with Larry and Chris for only a few weeks before I got hired at Allstate, and they seem like really good guys! Larry will treat you right and Chris knows what hes doing!

Da
Review №34

Very clean and professional shop. The staff was knowledgeable and very friendly. Id definitely recommend them

Je
Review №35

Brought in my Focus a couple weeks ago. I wanted to wait on reviewing to see how the repair held up. The wipers are working great. Their work was quick and honest.

Am
Review №36

Really great service!!!! Fair pricing and great work. When you need an honest mechanic, dont think twice about coming here.

Jo
Review №37

Quick shoutout to the cashier- ?Patrick? I think his name was. Really appreciate his good work.

Mi
Review №38

Ive taken each of my vehicles to MOTORTECH and each time I get professional advice and high quality service! You can trust the work thats being done and its affordable!

Ro
Review №39

This shop is top of the line! I will recommend it to anyone! As myself with personal experience I support all local business! Larry has been in the business for a long time, so stop on in, check it out!

Ji
Review №40

Great Service! Great Techs! Great company to do business with!

Da
Review №41

Excellent service! Work done in a timely manner. Will definetly be back!

An
Review №42

Called about a problem with our steering. Was able to get the car into the shop the same day I called. Was offered a rental to use while they looked at the car. Had the car fixed in less than 24hrs. Friendly service and affordable. Very happy with the service.

Je
Review №43

Friendly service and my car is running great now!

Ta
Review №44

Great service, they called and asked prior to doing anything other than what we had already discussed. Will definitely be going back!

Er
Review №45

I love that Larry provided me with a rental overnight so that I could get to work the next day while they work on my car.Larry and Dan are friendly and professional. Prices are good and the work was thorough.Ill be going back for all of my car repair needs.

Em
Review №46

They are quick and friendly. I trust I am getting a fair price!

Mi
Review №47

Day started out with grinding sounds coming from my front tires that made me wonder if they were going to fall off. Larry and team got me in, provided an inexpensive rental car while they worked on fixing my brakes, and everything went smooth as silk. Cars running great. I highly recommend Motortech.

Ke
Review №48

I had the most amazing 5 star experience with Patrick at Motortech. Patrick was very patient as I explained the issues I was having with my car. He stayed in contact with me through text and explained everything that needed done on my car. Even though I live in Canton, I will always go to Motortech for my car repairs

ad
Review №49

This is the most honest garage I have ever been to. They explain everything so I can understand and make an educated decision, I called around and found they have extremely fair pricing, they also have cheaply priced rental cars that is extremely convenient. Thank you so much to Larry and the guys, I will be a customer for life.

Ro
Review №50

Excellent service! Knowledgeable, courteous and very customer focused. Highly recommend!

Tu
Review №51

Decent and timely repair. But they installed 143$ per strut LS33-80091B Autozone struts and charged me 248.38$ per strut cost. That makes the total cost equivalent to dealer repair. Next time I will just let dealer do the job, at least I got Ford parts.What’s interesting is that I have inquired about the part they installed before I pay, the manager said if use OEM it would be 100$ per part more expensive. Apparently I got fooled.---After the response of the owner admits he overcharged me the part price and justify it by I agreed the price before repair, and have no intention of right their wrong. I now lower the rate to one star.This complain is not only about the repair price. It is about MOTORTECH take advantage of me when I come for a repair, been very dishonest about the part price, and have no regret of doing that. This means you will not hesitate to do the same thing to another customer again, hell of a good reason for any future customer to stay away from you.——Owner blamed computer problem for the wrong pricing and refunded me 108$.

Gh
Review №52

I recently Had Power steering issues with my Ford fusion and I went to a place in Cleveland and got an estimate for $850 I decided to go to motor tech because I remembered they did work on my car before and they did quality work they got me rolling asap and it also saved me almost $500 I also had a rental which did me alot of justice I appreciate motor tech and im very greatful I give them 5stars and I would highly recommend..

Ga
Review №53

Matt very professional on time and very helpfull with my situation

Al
Review №54

Love these guys! Always helpful and working with me to fit my work hours since I live local but work about 40 minutes away. I highly recommend!!! Super friendly staff and informative.

Ci
Review №55

Brought my van here twice. bad experiences both times. you know the place is bad when you know everyone who works there and still choose to go elsewhere

Ad
Review №56

GREAT service great price for the job i needed done very helpful and freindly staff id recommend there to anybody

Re
Review №57

Motortech is now the only mechanic I will take my car to. I am always treated fairly, and with respect here.

De
Review №58

I have had a pleasant experience with Patrick a very nice man thank-you so much Patrick

C
Review №59

I bought new windshield wipers four months ago, and asked these guys to save them when they winterized my car (replacing the windshield wipers being part of the service). That did not happen. Wife went in for them to finish working on the car. Not only did they talk down to her, but when she asked for our windshield wipers they gave us somebody else’s useless decrepit blades instead of either confessing they did not save them, or taking the time to find them. Was looking forward to these guys being my go-to mechanics during law school, but it’s a hard pass when you disrespect my wife. Now I gotta find ANOTHER mechanic to double check these guy’s work to make sure they actually did what they said they would.

Ro
Review №60

In 2009 Motormate built a BRAND NEW Hi-Tech building beside the Graham Road CVS.They Renamed the company MOTORTECH to reflect the HI-TECH new building and equipment.Making Car Repairs EASY ---------MOTORTECH Auto and Fleet Service

Ar
Review №61

Always willing to help out whenever they can. They wont steer you wrong.

Ju
Review №62

This is the worst place to ever bring a car. He ruined mine. Put 3 sensors in wrong, denied he did it, and totally ruined my car. He refuses to take responsibility for this. This is not a fake review. I fully expect Larry to claim it is. Do yourself, and your car, a favor. Stay as far away from these amateur backyard mechanics as you can. I fully believe they either have no idea what they are doing, or Larry has them break things in order to bring in more business. This man is a hack mechanic, and this business should be shut down. I would rate 0 stars, but it wont let me. Please stay away from here if you value your car.

Li
Review №63

I thought I only needed a battery, but one of the terminal clamps was broken, so autozone sent me here. It was late in the day, and during a very cold spell when everyone was having car problems. They were able to find the parts nearby and get me fixed up and out the door. Very nice, helpful and efficient. I have never been here before but I will certainly be back when I need a repair after the way they treated me today.

Li
Review №64

Very good service; Patrick was a great help & handled everything.

am
Review №65

I have been coming here for 2 years and wouldnt go anywhere else! Larry has been wonderful each time I have had a car there. I recently have been working with Cory who has been extremely helpful & honest regarding the repairs need to my vehicle. I also recommended my Mom to Motortech and she also was very satisfied. Thank You to the staff for always providing my Family & I with excellent service!

Is
Review №66

I would recommend Motortech to anyone who needs repair work done on their vehicle. Honest and awesome service at a wonderful price. Ask for Joe, he will take care of you.

te
Review №67

Excellent service. Took my car in on Thursday afternoon and it was repaired by Saturday morning. Really nice people to deal with and reasonable cost.

al
Review №68

I highly recommend this place!! Patrick and Larry are very helpful!

Jo
Review №69

Opened on Saturday to repair my car because parts were not available until Saturday morning...Very much appreciated. Joe and Jim are very interested in customer satisfaction....

Ch
Review №70

Did an amazing job on my brakes!! Very nice staff and excellent price! Definitely going back when I need another repair.

Br
Review №71

I had my car worked on by them on and off for over 4 months and kept returning with the same issue and they were still trying to charge me more. Almost $1500 later and plenty of headache, I was still left with the same issue. They did not guarantee any of their work and pretty much kept shooting in the dark. They charged me ridiculous amounts for labor that didnt produce any results. Pretty much the end result was, they werent willing to fix the issue on my 4th return unless they could charge me even more. Their a joke, the turnover is insane and no one knows what they are doing. I had a friend go to them as well with a equally displeasing experience and still same car issues. I wouldnt recommend this place to anyone. You would think since they are such novice in this industry that they would at least have better rates. They are awful and still want to over charge you. I dont know how this place is still in business.

Li
Review №72

I was having an issue with a stuck ignition, so I brought my car in. Not only was Patrick helpful and just fun to speak with, but the repairs wound up being less than estimated, which is always nice. The rental car given to me was a lifesaver as well, since it saved me tons of money that would have gone to Ubers. Ill always bring my car here for repairs!

Br
Review №73

These guys are great excellent customer service. Joe made it quick and easy for my car to be fixed, and got me in a rental to drive while mine was being worked on.

Er
Review №74

Very friendly staff and the prices are very affordable! They figured out what was wrong with my car when multiple Monro locations failed to. Great experience and highly recommend!

Br
Review №75

Great customer service and tech service is excellent!! Shockingly low prices too. Definitely earned my business.

Wi
Review №76

If you decide to go here make sure you tell them to keep the old parts so you can be sure they actually did the work. I caught these people in multiple lies about my vehicle. They tried to overcharge me and fix problems that didnt exist. Trust the reviews and go somewhere trustworthy. Im only writing this so future people are not ripped off like I was.

Em
Review №77

Ive been here a few times and they are always nice and helpful and get you in fast. Def would recommend.

He
Review №78

Awesome, fast service. Friendly and informative staff. Extremely helpful! Thanks guys! Will definitely come again.

tj
Review №79

I stopped into motor tech and talked with Larry the owner and asked if it were possible to fit me into their busy schedule for an oil change and he got me in right away. Nothing but great service and hospitality and incredible customer service from this business. I will definitely be returning here. -Tj

Je
Review №80

Ive been bringing my car and my familys cars to Motortech for years and would never think of going anywhere else. Their employees are knowledgeable and always take the time to explain whats going on, and always offer to show me what theyre looking at so I can not only better understand, but establish trust that they are reliable and honest.5 stars simply isnt enough!

Ri
Review №81

Excellent customer service! Everyone is so friendly. I will definitely be going back. Thank you!

Sa
Review №82

The staff is accommodating and friendly would definitely recommend

Ly
Review №83

I went in for an oil change and they let me know about some repairs they recommended. I didnt feel pressured and they let me know which ones were safety concerns. Joe was swell and he even gave me ride so I didnt have to wait while they worked!

Ti
Review №84

I had my oil changed. They were professional and clean. They changed the oil, topped off the fluids, and my car was ready when promised. Thanks.

Ni
Review №85

Great service. Honest feedback. Will go back again for services.

Ja
Review №86

With a family of 5, there is always something wrong with one of our cars. For years we have taken our vehicles to Motortech. Their pricing is fair and the customer service and level of knowledge is exceptional.

An
Review №87

My experience wasnt consistent with what some of the negative reviews say. The labor is too high in my opinion. Other than that, I was pretty happy. They informed me of the cost before the work started. Adam was a nice guy. The other work they mentioned was simply a suggestIon for the future. It appears that the repair was done well and assuming it lasts, I would go back here rather than searching around.

Ci
Review №88

Thanks for your great service

MI
Review №89

They have always been good and fair with me. Been using them for many years.

ma
Review №90

Very happy with the service ive recieved the guys there are nice and reasonable and let me know exactly whats going on with my car will definately bring my car back again if need be highly recommended shop

Do
Review №91

Our A/C went out on our 5yr old Buick. Took it to the dealer and heard of an astronomical quote cost on just the part. Called Motortech and spoke to Larry about it. He brought up a LOT of variables the problem could be (that the other guys never even got on the phone to talk to me about). I was impressed at his depth of knowledge and yet LOW pressure for me to bring it to HIM. In the long run after their test it DID end up needing the big $$ part but not only did Larry treat me A++++ but I actually got to speak to the mechanic who was going to work on it and felt reassured of intergrity. Great place with 60 YEARS of grease stains under their fingernails and THATS what you want!! Experience!! Now we freeze in the car when its 90 outside thanks to good work. :)

Li
Review №92

Many thanks to Larry and his crew!!! You were able to correctly diagnose the problem (unlike the last place I went) and fixed it that same day!!! great Job!! I will definitely recommend you to my friends.

su
Review №93

Motortech has earned our repeat business. They are honest, helpful, affordable, and have always done an excellent job for us.

Ro
Review №94

I just wanted to say these guys are great. I won a free oil change needless to say I needed one pretty quick. My sons skateboard rolled under the car and I saw oil on it so I went to claim may oil check and the gentleman was like were full make an appointment for tomorrow I explained my self and how I was nervous about the oil from my kids skateboard and need this checked out asap. Well he said give us 20 minutes and well look at it. Not only did they change my oil the offered great support in my time of panic for the day. Since driving with a oil filter leaking oil is not good. Thanks again for your great service and I will definitely be coming back for my maintenance.

An
Review №95

I appreciate honesty, when you go to a handful of other places and they are so dishonest its disgusting! These guys really helped me out! Staff is very knowledgable and Cory was a big help! Even gave me a rental car for FREE! Who does that? Motor tech does!

m
Review №96

I took my car for an oil change and was really impressed by the fast service and friendly manager, Joe. I will definitely bring my car back there in the future.

Da
Review №97

I have taken my cars, my kids cars to Motortech. They always take excellent care of us. Prices are fair and they help prioritize what needs done. Had an engine problem with my Ford escape. A local competitor couldnt diagnose the problem and couldnt help me. Larry found the problem right away, repaired the car..it runs terrific now. Thanks !!

JO
Review №98

How is it that you are still in business not backing your own warranty[it is still under warranty], bbb,chambers of commerce, and the attorney general will be getting separate complaints on exactly how a easy fix $20. part and Motortech Auto Center told me $8000.00 to fix it. I have the paperwork to prove it along with (ASE) automotive certified mechanic that had to repair you incompetence and the other damage your business caused due to lack of knowledge,and it did not cost $8000.000. STAY AWAY FROM motortech auto center forever [only reason one star is have to rate to post--- the real rate is turn light off close door ]/// this is the reply after the owner LIED to his reply I did not demand $4000. you cost me $330. for your lie stating bad engine had to take it to a REAL Mechanic that cost me $952.00 to fix your screw-up[they only fixed what was broke from you] I told you I want the $336. PLUS $952. that was$1288. needs a coil that was stressed so bad that will cost $187. TOTAL IS $1475.// when you told me $652 I said on the vidoe more like $2000 and walked out the door.. where do you get $4000.ANOTHER LIE FROM THE OWNER. make sure you lie to the Attorney general .ever heard of video tape when I walked into your business and that # $1475 I said in the video will be brought out in court, you just wrote down on a public forum a libel statement/// $2000.00 in cash FRIDAY 10/19/2018 yes

Ha
Review №99

Excellent service. Larry is always helpful and gives it to u straight, no upselling business.

St
Review №100

I had an electrical issue with my car and Ty at Motortech was very informative and helpful. I have been going to Motortech for several years and each time I was there I received great service, and hey fixed what was to be fixed. They are very reasonably priced. I highly recommend Motortech to everyone. They are very honest and very helpful.

Information
26 Photos
100 Comments
4.4 Rating
  • Address:3385 Wyoga Lake Rd, Cuyahoga Falls, OH 44221, United States
  • Site:http://motortech.us/
  • Phone:+1 330-923-7867
Categories
  • Auto repair shop
  • Air conditioning repair service
  • Brake shop
  • Tire shop
  • Wheel alignment service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations