It was an ominous start. My appointment was at 2pm, but things didn’t get going until about 2:30. I sat on the chair and she put the cape on me and then the hair stylist walks away for 5 min without saying anything. She came back smelling of smoke and threw, yes threw her lighter on the counter. I started describing what I wanted and she just rolled her eyes and let out a deep sigh… -multiple times while she was cutting my hair- it seemed as if anything I said annoyed her. How is that professional??? She came back after 5 minutes and was constantly walking away to turn on or change music, charge her phone, talk to the receptionist, etc. I didn’t appreciate being jerked around in the chair and she was very rough when moving my head. After the fact, I realized that what she had picked up from the floor were the hair clips she had put in my hair!!! I was so disgusted. She washed my hair after the cut, didn’t put a towel around my neck, and a large part of my back was wet by the end. I didn’t feel it until afterwards because the water was warm. Then she said oh no, your back is wet, that happens when the client isn’t sitting in the correct place- 😆 seriously??!?! How are we supposed to know how to do your job?I believe she felt bad because she put a towel there and tried to blow dry the area and said to leave with it. She was quite sloppy, she burnt me with the blow dryer several times and almost poked my eye out with a comb. I don’t think that’s how haircuts are supposed to go. I didn’t like the way she left the front part of my bob, but I didn’t want to be there with her longer. I paid $75, more professionalism and hygiene are expected. I walked out past 3:30. If you choose this location, I advise you to not get your haircut by Norma Parks. Never, never, never again!

Zero customer service. Walked in while at the mall to book an appointment for a future day. Specifically came here as I needed an appointment past 5pm. I inquired how late I could book, as online states they are open until 7, and instead was asked what time I wanted. I said 5:30 and was told nobody will be here at that time. That was it. No offer for another day at that time, or anything else. Was not even asked what services I wanted or needed. Commented I would find something elsewhere. No apologies or cares. I suppose they dont need anyones business. A note to management....maybe have your business hours reflect when your stylists will actually be working.

Great haircut, nice ambiance and professional service. Ask for Marlita. Shes one of the experienced ones and she did a great job with my hair. I was a bit apprehensive before going to this salon as the rating was kind of ok and its inside JC Penny. So I thought may be its just a fast salon with basic hair cut service and nothing more to expect. I still went in nevertheless as its 5 minutes walk from my place but Marlita was very professional and I could see that she is an experienced barber. I would visit again!

This location is ok. Not the best compare to other JCP salons. I took my daughter in for a trim and bangs. The lady cutting my daughters hair left my daughter in the hair dryer for over 30 min in high setting to the point my daughter was suffocating from the heat. To top that off she cut my daughters bangs so short she was crying about how short they looked. I had to style her hair back with gel and bobby-pins for her hair to look somewhat decent. I would never go back to this location. I recommend JCP salons to hire professionals who are there to work and not socialize.

I absolutely love this salon, all the girls are awesome. A girl named Ashley doesmy hair. Cute little lady shes very sweet and really focused on hair care. My hair feels Great!

The staff wonderful