Very helpful service and even got me a $350 digital gift card to use towards there services . Thank you sales representatives that made that happen!

Great customer service the employee was quite helpful from multiple employees and one of the employees as of April very helpful no jumping through hoops

Waited for an hour to for someone to help me. Then left when they started helping people that came in behind me. What a waste of time.

Quick service, knowledgeable and we got exactly what we wanted

I went in looking to upgrade my iPhone to the new model, they were able to find me the color and size I wanted, which was great. But when I told them I wanted to buy it outright right then and there they gave me such a run around and said to buy it without monthly payments they will have to up charge me $200.00 so I walked out and ordered it online for the price it actually was. It’s people like that as to why noone wants to come in to stores anymore when it’s so much easier and cheaper to do it online, thanks but no thanks on them trying to rip me off.

Why treat people like they dont know nothing

Staff was very friendly and helpful

No touch our phones, no problem, after 20 years with Verizon, we are going to go with ATT!

This store would not let us in because of refusing to wear a mask and exercise our religious rights and not wear a mask. They have discriminated against our religious beliefs.

The only employee that would help me yesterday couldnt speak English and I waited an hour for him.

Verizon service is not worth it, I use to have good coverage until Verizon came up with the 5G now I dont get service Worth a carp, Im going to go back to at&t which I should not have to do.

Good helpers

Ordered a phone from Verizon online that turned out to be DOA. Support had me come in for a new SIM card (which didnt work). Matthew was beyond helpful and kind, friendly and did everything he could. Between him and support on my husbands phone (and on the store phone), we found a solution. Cant say enough how grateful we were for his help and time!

Entered the store and had a staff member add our names to the service queue. We took a seat and waited as the staff assisted customers that came in AFTER us! After the 2nd or 3rd customer we just got up and left. Luckily, we dodged a bullet! Best Buy had a better selection of phones at a much better price! And their service was excellent.

Fast and friendly service

April was so much help.

Staff was nice, place was busy, unfortunately had to settle for a phone I didnt want as they only carried the super popular brand and type phones, next time I buy off internet and get what I want. Wish they had at least 1 mil spec phone to look at, after all handling the phone is part of decision making. Settled for a phone my son in law loves and it is OK, has it issues. Store needs more variety other than would you like some apple, Samsung or Motorola

Terrible customer service...Went in to get a simple case and no one had time to help me. Came back 2 hours later and the manager helped me just to pass me off because she had something better to do. I walked out and went to local Walmart as to where I was promptly helped out and even got it cheaper.

We made several changes to our account this visit and it was quick and effortless. If you are making changes to your account and know exactly what you want to do, it makes things a lot easier on the associates which makes it quick and easy for you.

We upgraded to Samsung 10e with our Sales Associate Johnathan. He was VERY helpful, courteous, funny and professional. He answered our questions and made our experience a pleasurable one.

I called Verizon from another phone because my calls in or out werent working. They said it was turned over to the technical support team and I should hear from them yesterday. I went to store in Cullman, Al and I told them what was going on and he said that he would call them. I havent been able to call or get calls since I signed up with Verizon about a week ago. I was only there about thirty minutes and it works great. Thank you so much. Ive missed being able to talk on my phone.

I love this store. They have the best phones for the best prices all while giving you the best network coverage. I always have a great signal and i would never use anyone else

This store is the sole reason I only deal with Verizon. Always have what I need in stock or shipped to my home quickly. Always busy, but worth the wait

Edwin was very professional and knowledgeable. He got me a new phone and set it up in a matter of just a few minutes. Great customer service.

Went by in the late afternoon. Did not find the accessories I needed most in stock because my phone is a year and a half old and the new phones are out now. I did, however, get information on how I might find what I need from the manufacturer. Very friendly and helpful personnel at both of the stores in Cullman. I didnt have to wait at either store.

Went there for the first time ever tonight to get pricing on a phone plan. The employee who worked with me was named Dustin and he was extremely patient and helpful. I wound up buying a phone and a plan right then. Excellent experience and service.

Great experience. Immediate service. EDWIN WAS AWESOME! Would def recommend.

Customer Service is professional and efficient. They are also knowledgable about their business and work. I have never felt pressured into purchasing anything her but have always been met with an eagerness and honesty to help me make the best decisions. I was told on my last visit how to save more money by switching plans and get more GB at the same time.

They really helped me change out phones while being very strict with masks and safety.

Very helpful staff. All of our questions were answered. Much better than HWY 157 store / staff.

Horrible service. Had to sit for 4 hours for my pickup when told it wouldnt take any time. Verizon on 157 is much better. Smarter workers and better experience.

Love my new iPad 11 inch pro! best purchase i have made in a while!

Nice and polite employees, but I was told over the phone to go and pick up sim card, at specific store so that I wouldnt be charged. At the store Im told its a thirty dollar charge, and the lady didnt know much on what she was doin just figure people should know how to do what theyre supposed to.

Very good place like them alot better than AT&T😊

The staff are always super nice and helpful.

Everything was on point when I was in there. My husband recently had a stroke and needed an upgrade on his phone. I was very sick myself and since the account is in my name all I had to do was show my license and I returned to my vehicle. They handled every thing else with my hubby in getting him hooked up with a new phone. Thanks so much!! Cause I have my hands full a vast majority of the time!!!

Good staff. I bought a screen protector and case there for my Motorola Z3. They put my screen on for me with no charge, and it was put on perfectly.

Help was awesome!! Very polite....great store!!!!

Tells me my iPhone 7 Plus was able to be a trade in and qualify for the bogo plan. 3 months later calling Verizon help desk I get told it is not and now stuck in a contract that’s getting charged full price thanks to a sales representative that gave me incorrect information. Completely and utterly disgusted with this store. Will never go back to this store.

Verizon has great signal however phone prices are a little steep,and prices for services are high and data is not unlimited. 2 lines 2 phones almost. $200 a month on a 2 year contract and data is limited .

Jonathan was very helpful. We purchased Bose earbuds.

Great place got a Samsung galaxy S7 phone and a wireless charger

Went for help on my prepaid phone. They gave me a number to call which did not work so spent 3 days on my own to get it working correctly.

Knowledgeable staff in store. I love that you have the option of a no contact cell phone plan

Friendly assistance with how to file a claim on a damaged phone.

This is one of Verizons best Central Alabama locations and it is a corporate store so theres no BS

I have verizon

Store was great the lwdy helping us was very helpful and informative and sweet

Great Store with great techs, just not happy with the actual cell service.

I would leave zero stars but that was not an option. I used to work at a retailer and I know the expectations of the employees. This store does not meet the needs of their customers. They also do not run “Earn the Right.” They tried recommending a hum without connecting or discovering before their pitch so they had nothing to fall back on when I declined. Also, they said they would complete a trade in and then after the phone was sold, they said they couldn’t do it and would charge a restocking fee if we changed our mind about the phone. I called the store I used to work in and they said they could do it but as soon as they realized I was going to use another store they were motivated to do the trade in. Plus, they tried to tell me their was no dpp agreement when I know I signed one. This is ridiculous and unacceptable. I have also contacted Verizon so I could inform their area manager or district manager and nothing has been done.

Excellent staff. Knowledge far better than most stores even corporate stores.

This is the second time Ive visited the store to get help for a broken phone and been told that there is nothing they can do or I need to call the toll free number. Both times my problems were easily resolved by the call center. Im not sure why the physical location exists. They never have phones in stock and dont want to be bothered with customers. Save yourself a trip and make the phone call.

Love Verizon. Been a faithful Verizon family for over 20 years!

Cell Phone madness, only carry name brand item at a high markup. Can be a very busy place, make sure you shave before arrival or bring your lunch you may be there awhile.

The staff is negligent. I traded an iPhone 6 plus for a Galaxy note. I was later charged the full amount of the iPhone - 6 months later to find out that the STORE never returned the phone to the warehouse. Which left me losing hundreds of dollars debited directly from my checking account with no effort on their end besides a credit to my Verizon account! I refuse to use this location EVER again!

Im writing this review to counter some of the other reviews Ive seen here on this store. The few times Ive been in the store, the staff has been friendly, helpful, and punctual. We recently upgraded our phones in the store and had no issues.

Very happy to have cell phone

Staff are very hateful bill was way to high. Had service over 10 years switched to Att best decision

Love the service.. I get great reception anywhere.

Pay your bill. When you do that...the store is awesome. Never had an issue.

Great Place Fantastic Workers

They had good service and answered all my questions

There was less than satisfactory service and support there.

Friendly, helpful staff and lots of great products to check out!

Good people N smart

Staff knew what theyre doing. They where very nice.

They got good service... But there customer service is Bad I would not tell anyone to get there service...

Very happy with my service, phone and now service plan

I went in on my lunch break to add a new line to my plan on Friday and was done within an hour and very pleased. CSR was absolutely phenomenal. Great customer service skills! On Saturday I went in to a different location (Huntsville) and had a curved glass screen protector put on. I didnt realize until Monday night that it was covering half of my front facing camera - no big deal. So I went back into the Cullman store on Tuesday during my lunch break and the CSRs were very eager to help to correct it. CSR moved the curved glass for me. When I got back to work I realized that something had accidently gotten under the glass after it was adjusted. I ran back over to the store and they, again, were pleasant and very helpful to make sure I was satisfied with the protector. I did not have anything but a wonderful encounter with each individual that I came in contact with on both occasions. Their Customer Service experience was wonderful. I couldnt be more pleased with my service. Thank you to the Cullman Verizon Employees that make sure their customers are more than happy.

Great place for a new phone

Matthew is the best customer service rep they have!

It never fails everytime I’ve had a question or needed help with something on my plan they can not help me.

Fast and friendly knowlegable service.

Always very helpful and friendly folks.

Customer service is terrible. They lie too. We switched to AT&T and love it

Make sure you know what they charge you for when you go in there

Alan was very helpful.

Very helpful and polite staff

Could not get my phone fixed told me to call customer service and they would do it for me???? Also they were rude!

Always so very knowledgeable and eager to assist.

The staff is friendly and as helpful as possible.

Best Verizon store I have been to!

Needs new management!!!!! Not satisfied at all. Went back to At&t

The only reason I gave 1 star was because it wouldnt let me give 0. The worst customer sewulrvice Ive ever had from any store. I live in Cullman & drove to Gardendale to get a phone. If I could get reception with another provider, I would have dropped Verizon. I will never step foot in the Cullman store ever!

It was ok. They fixed my problem with my phone.

Great service, short wait time

Very nice staff and very helpful

One of my friends goes with Verizon. They wouldnt even set up her new phone for her, they didnt even give her a book for her new phone.I so glad Im a AT&T kinda girl cause I would have went off on a Verizon employee!!!!!!!

Great people very helpful

Nice, clean, large, and with a knowledgeable and trained staff.

Gave it 1 star because I had to. Sales reps misrepresent the phones to be more than what they are.

Staff is great! Store is clean.

Nice helpful associates.

Awful my phone messed up just after 1 month and I took it to the store, they kept my phone and I asked if they would give me a loaner phone and they told me no! Im living in Cullman and my children and my family is in Montgomery and I had no way to get in touch with them, and I think they need to change their way of treating their customers! !!

Clean, staff are very helpful.

It was great.

Helpful staff.Knowledgeable and curtious.

Answered my questions but plans do not fit my needs.

Good place for a phone.

Great and fast service