Nice people, decent prices and cars

Robert the sales person and the General Manager KC were outstanding professional and great to work with.Helped me get a great vehicle at a great price.I highly recommend this dealership.Thank you so much for helping me make my purchase .

Arrived at the appointment for service, was seen right away, checked in and headed home. One thing was the price of the cabin air filter changed from when we called, and twice while there. The gentleman checking us in agreed to honor the price quoted on the phone which was nice. Car was ready in a few hours as promised. No complaints.

Tim Noble was excellent to work with. He made my leasing experience fun and easy. Everyone at the dealership was very professional and thorough. The exact car I wanted was driven up to me from another store in the group and detailed to perfection. Very happy with my brand new Acadia.

I had the best possible experience at Courtesy. The staff is very negotiable and very patient. Dylan has been the most professional and helpful salesman I have worked with. He was very knowledgeable and upfront. He made the process very smooth and stress free.

I have numerous experiences with Dan in the service department and all have been EXCEPTIONAL. He is very kind, informative, and always willing to answer any questions and get me in any time I need. He also returns my car very clean and explains all that was done and willing to answer all my questions to my satisfaction. I would highly recommend Courtesy Buick GMC to anyone. I also was in the dealership and the new owner Leonard came and introduced himself and was very friendly. I look forward to working with courtesy for all my automotive needs.

I just bought a beautiful GMC truck from Courtesy Buick / GMC in Crystal Lake. I worked with Jesse in the sales department. He was helpful, informative and not pushy at all. Courtesy was able to get me a GMAC finance rate that beat the credit union!! Amazing!! Everyone there is very helpful and genuinely nice. They live up to the name. I highly recommend Jesse and the entire team at Courtesy. You cant go wrong there!

Jesse was awesome. After shopping at numerous dealerships we kept coming back to Courtesy Buick. It did take us two weeks to purchase a car but nothing really ever came close to the service we received and the final purchase price. It was a win win for us. I would recommend anyone to purchase a car from here. Great experience for what is usually a very painful one.

I was so happy with our experience at Courtesy. We came in looking at one specific vehicle. We test drove that one and began talking about financing on that one. Not once did they try to steer me towards a more expensive vehicle. We worked with Jordan who was great. We were also able to meet a few of the owners. Gus is the new owner and he was awesome. He got us the deal we wanted and seemed to genuinely want our business long term. I had been approved through a credit union prior to going there and he was able to beat their APR. The only downfall was that they only had one financing woman there so it was a bit of a wait for that part. Honestly though that just showed me how great they were because they had so many people purchasing vehicles that you had to wait a bit to complete the paperwork! I was so happy with this experience and I am extremely happy with my new Jeep!

I had a trailer hitch put on my encore to be able to travel with my bikes easier. Buick makes the job look easy but it was quite invoked. Dan watched over and the crew did a beautiful job. Thank you so much for taking the care to make it look great!

Have been working with a sales consultant here since November 2018 because the end of my lease was coming up. I emailed stating what I wanted, how much I am able to pay per month and asked them to work up some numbers. My husband and I went in Tuesday night (2/26/19) at 5pm and was a bit surprised with the first offer because it was no where near what we said we could pay. We told the manager and the sales consultant that we dont want to waste their time and we didnt want them to waste ours, and that is why we started the process back in November. By 7:30pm, papers were signed with the numbers we originally gave and we walked away with a 2019 vehicle.

Had an awesome experience dealing with Mike King. He worked hard at trying to find the car that I was looking to purchase. He was extremely accommodating, extremely, patient and friendly. Jeff was also great work with. I appreciated Rik personally coming out to thank me for my purchase. I never felt rushed even though it was much pass closing time. It was even nice to be greeted and thanked again by the Sales Manager Mark Oliver. Every one I encountered was awesome! Highly recommend to anyone purchasing a vehicle to check them out!

We where planning to just drive through the parking lot and Gus and Nat came out to greet us. We had no intention on purchasing a vehicle that day however they where able to show us the vehicles we wanted and create a deal that we couldn’t walk away from. Great customer service and great people!

I had a great car buying experience! Great prices and excellent service! Big thank you D’Anthony & Lee for ensuring I received a solid deal!

Great customer service. They were never pushy about us getting a new car that day it just worked out that way. We were in a bad loan with our previous vehicle and Nat said he would do his best to get us out and into the best car possible and he did just that. The sales manager was good too Im sure he gave us more then they would have liked on our trade in and gave us a 4 year warranty. Cant say enough how good the customer service was.

Great deal... Friendly sales staff!

Just had a great experience in the service department. Dan has been nothing but courteous and helped with all of our needs. Will def only be using them in the future. Highly recommend and ask for Dan!

I purchased a 2017 Sierra from Courtesy and choose this dealership based on a smaller, friendlier, hands on dealership that I could get to know. I was promised free Courtesy car washes at time of purchase, and just last week was told their would be no more free car washes. I thought about this for a few days, but it was unsettling. I went back to the dealer and explained my position and what the previous management had promised with my purchase. Javier and his team have always done a great job of washing my truck and I actually feel the treat it like their own.....thats caring and service. The manager reinstated my free car washes and let Javier as well. I appreciate Courtesy recognizing the service part of their business. Good quality service will keep me coming back. A free car wash...…..is priceless in the eyes of the customer and dealer. Thanks.

I love the quick service I get here! My buying experience was awesome and now after a year my service experience continues to be awesome as well. I love the staff they are funny, knowledgeable and experienced. My sales rep D’Anthony still remembers me and always stops to talk to me. I love how they treat their customers! Their loyalty to me gains my loyalty to them.

Integrity. First word that comes to mind. I was in search of a very specific vehicle. Theparticular vehicle became available, I reached out and Nat responded almost immediately. He had all the pertinent information, sent pictures and I purchased the vehicle sight unseen.I came in today to close the purchase and not only was it the vehicle i was expecting, it was even better! They were honest and upfront about the process and timing. They picked me up from the train station and I was greeted by several folks with a firm handshake and a smile. By far, the most pleasurable car buying experience Ive had in 30 years of vehicles.

Recently purchased a GMC Yukon, sales staff was very knowledgeable, friendly, and provided superb customer service. Jesse was very negotiable and accommodating. I would recommend everyone to Buick GMC, where the deals are great!.

My salesman Nikko was very helpful. Dealership was willing to meet me at the price I needed.

Me and my husband was amazed at the outstanding service we received from Courtesy Buick GMC. Theyre entire staff was very helpful, courteous and most of all HONEST. We are very, very, pleased with our new 2017 Cadillac XTS. To any that is in need of a vehicle, trying to get a new start or just looking for honest car salespeople try Courtesy Buick GMC I promise you wont regret it. A special shout out toPhillip, Jordan and I dont remember her name but her southern accent was the best. The Lord sent me and my husband to Courtesy GMC in Crystal lake.Theyre far but its worth the travel.SignHappy customers 😃😁😀

This is as the name imply the most courteous service manager Ive had at a buick dealer . They work with you dont take advantage of you .Go there youll be satisfied

Horrible experience since ive been back and forth to the service center for thousands of dollars of work that needed done causing me to nearly get fired from my employer. The new owner is at the bait and switch so watch out.

Walked in and Tim Noble was right there with a welcoming smile! We knew the car we wanted. He was willing and wanted to work with us to make the sale that was a win-win for with parties. We negotiated and purchased the car. He followed up a couple days afterwards to ensure we were happy....and we are. Tim was a pleasure to work with!

This friendly and professional staff did everything that could be done and more to get me financed for a reliable vehicle.Matt and Casey made this such a easy and stress free process. Can’t thank this team enough for all the help and the Professional Courtesy

Came into the store today after setting up an appointment with nat who was very kind and helpful on the phone. Tim and Gus helped me buy my first car today. I was nervous with this being my first car I’m buying but Tim and Gus were honest, kind and treated me like family with the whole process. I would give this store more than 5 stars if I could. Will definitely be coming back for my next car purchase.

Great service very willing to work to get me to the payment I could afford. All of the staff was very friendly and helpful. Have had service done on my other vehicle but never purchased a vehicle from Courtesy. Would definitely come back and would recommend them to others.

It’s always fun to have a great new car buying experience and the team at Courtesy exceeded all my expectations! Jesse Brie was clear and honest and very efficient as he put my needs ahead of anything else. Phil Franks even stopped by to help out and they moved me into my first Buick! Could not be happier. The whole team here is fantastic! Trust me - you will be glad doing business with them. Stop by!

One of the best places to car shop. Tim Noble was honest, and upfront about everything. No presure at all. Phil Franks made the deal even easier with the family atmosphere. I will be going back to this dealership for all of my auto needs.

Man Olivia, and Gus were awesome. I’ve went from car place to car place with no luck. I googled car places near me, and they popped up, so i followed my gut! From start to finish they were amazing. Gus, literally bought tears to my eyes. I was really discouraged in the beginning, but i truly believe god sent me to this place for a reason. THANK U GUS SOOOOOOOOO MUCH, YOU ARE GENUINELY APPRECIATED!!!!! Yvette Jarvis

I use to work in the auto industry as well as at dealership and know a good one when I see one. I currently drive a GM vehicle and have even done work for GM corporate in the past so I know the quality of service and people they expect to be working at their dealerships. I could not even pull into a parking spot and the sales lady was already following my vehicle. I get out of the vehicle with my Fiance and I was nice and said hello back but, after that I didnt engage in any conversation as we are just browsing and do not want to be hassled when looking through our options. The sales lady continued to lurk and creep behind us which in todays day and age you really shouldnt do with all the creepers out there. I purposely went in a circle around the back by service so we could hopefully leisurely look in peace before engaging with a sales person about particular vehicles. Sure enough like a lost puppy the sales lady followed us in a circle and exact path we were taking to try and bother us. At that point my fiance felt creeped out and I was annoyed with the antics so we went back to my vehicle to leave. The sales lady continued to follow and then jeered at us sarcastically as we left. I would suggest changing the name because there is nothing polite about her tactics and if Courtesy is going to be the name then there need to be rules in place about how sales people work with customers or potential customers as their is no courtesy in stalking customers and jeering at them when they leave. Most people if they need a sales person they will ask and go inside. These tactics have gotten dealerships in trouble in the past. Very unfortunate to see this at a GM dealership it makes the brand look bad.

I saw a great price on an Acadia, drove 50 miles from the city and the car wasnt there. They gave me some line about it being a test drive car, I was not happy. Ended up buying a different car for more money, got an ok deal.

I went to Courtesy to start my search for a new vehicle. Jesse was an amazing salesman. He has very extensive knowlage about his brand of vehicle as well as his competitors. The service my mother and I got from this dealer was Amazing!! I would recommend Jesse Brei and Courtesy GMC to anyone.

I bought a brand new car from here and I love it because this place is great and awesome. MATT who works in this company helped me buy this car and i was able to go home with new car :). Thank you so much Matt and Grayson..

Danielle my sale person was awesome I wasnt pressure at all I told her my budget and she told the management team wish was fabulous was able to get out of my car that I was bury in Im very happy with the car i purchased now. Everyone is polite and nice will highly recommend courtesy GMC Buick

This was the most pleasant car buying experience that I have ever had. Will definitely be a returning customer. Danthonie was very professional and helpful. He went out of his way to make sure that we ended up with the vehicle that we wanted. From the moment we walked in his goal was to make sure that he earned our business and he did just that. Jeff, the finance manager, was wonderful to work with. This dealership is almost an hour away from my home and they made it worth my time coming to them. Dont hesitate to buy from this dealership. You will definitely not be disappointed.

This place is amazing! I was in the market for a car I thought was out of my reach if I got it new and this team (Anthony and Jeff) made it happen for me. I am so thrilled with my new vehicle.My husband hates car shopping. After he met and started working with Anthony and Jeff, he enjoyed himself and really settled in to find me a new car. The friendliness is what really made us feel welcome. Everyone seems genuine, which you dont always find at dealerships. I have bought numerous cars over the years and have never had a positive experience throughout the whole process until now. There was no pressure at any step of the process.All in all, I got the exact car with all the options I wanted, at a phenomenal deal and will definitely be back when it is time for another car.Great job on all fronts!!!

Just wanted to take a moment to recognize Mr. Phil Grant and the outstanding service he provided me and my family as we purchased a new Yukon at Courtesy Buick GMC. Phil was patient and persistent to find us exactly what we needed. We started the process thinking it was between the Suburban and the Yukon, but this dealership showed us why we had no need to look any further. They went above and beyond; they proved once again that great service is the difference maker and Phil Grant stole the show!! Kudos to you Phil and team. Thank you for a great experience!!Thanks,The Quinn Family

I went in needing a reliable 4 wheel drive vehicle for winter. Weve had only one bricks for a while, but now weve got a baby on the way and a second vehicle was a necessity. I knew which one I wanted, and Hanna was a fantastic salesperson. She didnt pressure me at all, just did everything she could to assure me that they could get me into the vehicle I chose. Sure enough, and to my delight, I drove off the lot in my new Jeep. Jason and Grayson absolutely bent over backwards to get me into it, and made me feel like they truly cared about me as a customer. Car buying can be so stressful, but I never once felt that way at Courtesy. Thank you all!

My son has been searching for his first car for nearly a year. After making multiple journeys all across Iowa he found what appeared to be The One in an online search. The car was located at a dealer in Crystal Lake, IL - Courtesy Buick - which is over a 4 hour drive for us. We made the call and were put in touch with Tom Treanor one of the salesman. From our first conversation to our last a week later he was Top Notch! Honest answers, no sales pressure, polite, and courteous. We decided to make the drive and look at the car. We were met at the door with a smiling face and a warm welcome! The car was inside, detailed to perfection, and ready to test drive when we got there. It only took a short test drive and we were ready to sign papers! I wanted by 17 year old son to have a great first time car buying experience.........MISSION ACCOMPLISHED!!!! We would certainly make the trip back to see Tom again for our next purchase!

Zack and Matt are excellent at what they do!! They were able to sell me a brand new Terrain for payments other dealerships told me were IMPOSSIBLE. I will be buying all of my future vehicles here :)

Casey and Lee were great and helped us out tremendously would not go anywhere else and would definitely recommend this place for buying a car

I LOVE THIS PLACE I WENT IN AND WITHIN 2 HOURS I WAS LEAVING THE LOT WITH A WONDERFUL CAR AT A WONDERFUL RATE. EVERYONE THERE WAS FRIENDLY AND HAD GREAT CUSTOMER SERVICE... NO TRICKS NO HASSLES... THEY WORKED WITH MY TYPES OF CREDIT AND WILL MAKE SURE YOU ARE SATISFIED.... 5 STARS TO YOU GUYS. THANKS

I had an amazing experience at Courtesy Buick GMC! Great atmosphere the momebt you walk in! Nat was so great! He was extremely polite, friendly, knowledgeable and helpful! Nat and his manager Gus helped me get out of a bad lease and into a brand new Buick Encore. I felt comfortable and in control during my entire visit, whereas other dealerships I have felt uncomfortable, out of place and taken advantage of. I couldnt be happier with all they did for me. I felt completely satisfied with my purchase! Thanks guys for treating me like a number 1 customer and a friend all at the same time!

Invaluable suggestions for Courtesy Buick, Crystal Lake, Illinois-Provide courteous, clear, and competitive services top to bottom for everlasting purchase experienceDuring my vehicle purchase, Courtesy Buick charged $225 plus tax for Nitrogen in the tires which is unethical (because it is not compulsory or a law to have N2 in tires) and illegal (tax on a service). And therefore Ive requested for a refund check.The vehicle price published on their website did not match the selling price. It wasnt a comfortable and pleasant experience at all as Courtesy says.

I just had an amazing experience. They worked with me to get the deal I wanted worked with Brian the sales manager and the owner. No pressure and great people. Also our sales person George was amazing.

I bought a car at courtesy they honored the advertised price and gave me a fair price for my trade. My experience from start to finish was great. Jeery S

On time service no issues with the work and comfortable lounge to wait and have a cup of coffee or tea.

Xavier was my salesman. New but knowledgeable, apperciated his enthusiasm and all his help. Would recommend him!

My old car was honestly just a piece of junk. and for someone who commutes a lot to work, it was unacceptable, but they accepted it as a trade in anyway. Courtesy worked with me and my family on financing, and I now have an excellent deal on a pre-owned car. Customer service was great from the get-go up until driving the car away. The used car had a minor problem that they made sure to fix before signing. They really did well. Thanks to Danthonie, Hannah, and Casey, couldnt be happier!

Lalaina at Courtesy was extremely patient with me while I was figuring out which vehicle I felt the most comfortable with. She was extremely knowledgeable on each and every vehicle she showed me, while continually being understanding to my needs and wants without just trying to make a sale. I respect that quality in a sales person and highly recommend anyone looking for that same service and treatment to work with Lalaina.

Had my Sierra Denali towed to Dealership. Dan Corapi made it clear that they were not affiliated with Marquette of Barrington were I purchased my truck. By saying F@#! them. Super unprofessional. I wanted my truck out of that shop right away. I have purchased 2 trucks from them and had nothing but a great experience. I know Dan and Kurt (the owners) personally and took major offense to that. It was uncalled for and I would never take my truck there for service again. I’ll make the drive to Barrington.

Old school sales tactics, trying to sell junk and hiding the defects. Trying to get you to spend way more than you told them your price range. That does not work in todays world with internet knowledge.

Even though we were there for 5 hrs, it was the best experience buying a car Ive ever had. Bradley was a kind and happy sales person and knew a lot about the car we purchased.Jeff was wonderful at negotiating a good price for us.I would recommend Courtesy to anyone....great dealership and very clean :0)

I was extremely impressed with the professionalism and ease of this dealership. I worked with Bailey and would definitely be back for my next car in the future.

Sir,I want to thank Service Manager Scott for taking charge and making the appropriate and necessary decisions to fix the repeated Tire Pressure Warning that appeared on my wife’s Buick Enclave. Scott gather the Service Writers, Mechanic, GM Tech Advisor, and me in a single meeting and came up with a plan of action and solved the problem. His actions displayed true leadership.Had it not been for Scott, all my ratings would have been very poor and I would be looking for a new Buick dealership.Thank you Scott,William CarmichaelRetired SMSgt. United States Air Force

We took our car twice, not starting, under manufacturers warranty. Explained what was wrong with it, but they didnt attack the root cause, which was a faulty battery. All they did one day was start the car and return it to us. The second time they recharged the battery, which of course did nothing. The solution: Take it to Gary Lang, were they replaced the faulty battery, minimum charge to GMC. The staff is very courteous, but either not very knowledgeable, or really abusive of the GMC manufacturing warranty.

What an amazing team. I was taken to the cleaners by my last dealership. This team worked long and hard to get me in the right vehicle for the right price.

Your service people are very enthusiastic and want to help. Your service rep even found me an inexpensive dent remover service close to my house.

My service experience is always exceptional. Dan from the Service Department is professional, knowledgeable, and of course, courteous.

Mike and Danthonie were fantastic to work with. They didnt mess around and gave me a great deal on a 2016 Acadia. I was extremely pleased with everything about the experience. Jeff in the finance department made everything very easy as well. Well worth the 45 minute drive to this dealership!

Awesome service without pressure! Bought our 1st new car ever. Would definitely recommend!

Had a great experience purchasing my 2017 Buick Regal. The service was top notch Mark Oliver made sure I was taking care of from beginning to end. I will be letting friends and family know where to purchase their next vehicle.

Sadly my last experience here was the worst. They damaged my car and caused an ongoing problem after I went in for a simple oil change and a new key fob. They did not even offer to look at it again without charging me. They told me over the phone they could not have caused it and yet the car worked fine before I dropped it off with them. Also they quoted me one price for the key fob and tried to charge me much more. They never quoted me the programming fee and also charged me for that. Instead of handing me the new key fob, they told me to look for it on the floor. Poor service. Just money hungry employees not concerned about the customers or their cars at all, just getting paid. At least my 8 year old got an early life lesson in dishonest people and bad service.

Mr. Oliver is very knowledgeable and personable. He was concerned if I was being taken care of and if I had complaints to contact him. It was a joy talking with him. It was like we knew each other instead of just meeting, A wonderful Sales Mgr. Keep up the good work. The Maintenance Dept need overhauling,

Great service department! Had a catalytic converter replaced on a 2011 Terrain a few months ago; no issues at all. Sales department approached me about upgrading prior to repair and did not make me feel pressured. In the process I saw a Sierra that caught my eye... if they had a loaner a for the day I probably would have caved! Regardless, nice to see dealers respectful of the customer.

I haven’t bought a car from here but I just recently purchased a Chevy Equinox from a different dealership. After owning my car for 3 months I began to have some serious issues with it, I took it back to the original dealership and they found the issue with the car but because they weren’t a Chevy dealership they didn’t have the parts to fix the car so I was given a list of nearby dealers that would be able to help me with my problem. I made my best estimate out of the bunch and Courtesy was who I called, I explained my issue and scheduled my appointment for them to look at my car. We had a few hiccups as I was under the impression that I was going to get my car fixed at my first scheduled appointment but I had to jump through a few hoops for the warranty to be satisfied (oil consumption test) but they helped me every step of the way. The service team was always kind to me each and every time I had stopped in, even when they were at their busiest they would have me in and out in no time. I am so happy that I chose them, my vehicle is running better than ever and I will continue to bring it to them from now on.

By far the best experience in buying a new car ANYONE could ask for. My salesman Mike Browning was knowledgeable about Truck purchased. Phil Grant and Kris Staroske made every effort to get us out of dealership with the truck I wanted quickly and with the professionalism expected. A+++

As a member of the Crystal Lake Chamber of Commerce, I get to interact with many distinguished small and medium business owners.I can honestly say that I consider the owners of Courtesy Buick GMC as my friends, and their organization a terrific asset to the community.Courtesy Buick GMC sponsors many local community events to make Crystal Lake a great place to live.So if you are looking for a car, please consider giving them a call!

Just came here to see my brother on his break. Google asked for a review. So here you go. Best dealership in town. (I might be biased.)

Just filled out a thing online to see what my vehicle was worth, not 5 minutes later got a phone call from Shane. Started out nice, until I told him I was not interested in purchasing anything. Immediately his attitude changed and then said to me “why did you fill it out then?” In a very snarky way. He could not accept no thank you as an answer. Just for that reason I will never purchase a vehicle from them.

On time, within budget. Only wished someone could help me with map updating.

Great experience. Would definitely recommend this store. No pressure sales staff. Everyone was great.

Great Experience for normal oil and filter change on my Acadia. Did some maintenance on the rear gate (tighten the handle) under warranty.Plus they washed it for me; I did not even ask and it came back all clean.Two thumbs up for Rick and the gang!

The experience started out OK. Our sales guy was great - polite, friendly and knowledgeable about the vehicles. This is where the good experience stopped. We were left sitting and the sales manager wanted nothing to do with us...was rude and arrogant. The good thing is the next day we ended up buying a new Hyundai Santa Fe from Rosen Hyundai - a dealership that knows what customer service is. Love the new Hyundai and probably would have liked the Terrain if it wasnt for a rude, condescending sales manager.

We first learned of Courtesy Buick GMC from a TV commercial earlier this year. Since we were in the market for a quality used vehicle and tired of the experiences at local area dealerships and the time consuming and game playing which we did not look forward to - we decided to try Courtesy Buick GMC in Crystal Lake.We are totally amazed by the experience at Courtesy! From the first time we sat down to negotiate and agreed on a monthly payment which was much less than we expected - to the service we received after the sale that went beyond their obligation, Courtesy treated us with Southern Hospitality and was truly a different experience than anything we experienced in the past!This is my first time doing a review on Google but Id advise any one who is in the market for a vehicle to visit Courtesy Buick GMC in Crystal Lake and experience a new kind of dealership which is unlike any in the Northwest suburbs of Chicago! Ray C & Karen R - Schaumburg IL Feb 23, 2019

Jesse Brei made this a seemless and easy transaction. Wonderful experience!

Appreciated the extra effort to get us back on the road quickly with a repair to the air conditioning!

Bought a new GMC SIERRA about 6 weeks ago & that experience was pretty good, other than it takes longer to buy a car, than it does to buy a house. Pretty typical everywhere I think.My issue is the service department. Called this morning for my FIRST oil change as it was due, and today was the only day I had time to get it done. Found out right away, they couldnt do it because the service department was going on strike. Seriously?? Spoke with a service guy there, and he told me they were calling customers that dropped off vehicles for service last week and over the weekend, to come get their cars. The werent doing any service work, nor accepting new appointments. I thought this was total BS.. called my salesman, and he suggested taking my truck to Reichert Chevy/Buick in Woodstock. Come to find out, Reichert is NOT a union service shop, and was more than friendly and helpful to get me in right away. Guess where Im going from here on out? Good luck with your worthless union attitude guys. You just officially lost my future business since I spent over $50k with you, and your service department refused to help me with something as simple as a damn oil change.

Easy to do business with and sale price is as advertised. Very customer focused.

Excellent services not s long wait time. The sale rep Lalaina was great.

Good people, very helpful and willing to do what needs to be done make the sale.

My neighbor was there because they offer free car wash if you purchased your vehicle from them. While her car was getting washed she started talking to a salesman which turned out to be the New owner of the dealership. (He is a Marine veteran that did one tour in Iraq and two tours in Afghanistan getting shot in the shoulder and has a metal rod in his back from getting hit by an IED). She leased the automobile from them about a year before through the previous owners that owned the dealership. In the process he asked to look at her paperwork. During that process he noticed it didnt look right and in it she would owe $12000.00 more than the car was worth at the end of the lease if she wanted to keep it, plus her payments were the same as if she was purchasing the car. He took it upon himself to look into it. As hard as it was to say, he told her the previous dealership screwed her. (She a single lady that had lost her parents less than a year before she leased the vehicle). He said he would like to make it right for her on the vehicle. At that point she had asked me to get involved. I was a friend and neighbor to her parents for 27 years. I went to the dealership with her the first thing I noticed there was a receptionist at the front door greeting us. There was no salesman running up to us. It was a very nice atmosphere where if we wanted to just browse without the pressure of a salesman hanging over us we could. (Which I did). They got ahold of the owner. He and a sales lady sat down with us. He worked out a way where his dealership canceled out the lease with no penalty. She purchased a new vehicle same model as before but loaded with options and her payments are less that she was paying but now she will own the vehicle. He got her a 3 and a half percent rate with a bunch of optional service packages included in the deal. The owners name is Jeff but everyone calls him Gus. I give him and his dealership an A+++. Being a veteran myself and after talking with him I could tell hes a straight shooter when he talks. ( No BS type guy).

Just purchased a new car on July 4th! The entire team worked hard, over 2 days, to get me the deal I needed. Salesperson Lalaina worked hard and stayed late on the holiday to get everything wrapped up. GM Philip worked hard to help in getting the price where I needed it to be. First time at this dealership and my expectations were exceeded.

They took great time to accommodate my purchase. My wife is absolutely thrilled with our new vehicle. Thank you for all your help with our purchase.

Everything was easy as could be. I brought in my carThey gave me a quote and they did everything perfectly. Its one of the dealership I trust.

Customer service was friendly, efficient and easy to deal with.Work was done in a timely manner and to my full satisfaction.

Worked with Jesse B. And his fly, they were AWESOME!!! Super friendly and easy to work with.

Went for maintenance oil change and tire rotation. Everything was easy and customer service excellent. Love my Verona!

Absolutely amazing, wonderful, no pressure experience with more than complete service! Dont go anywhere else. Thanks Rik, Jeff and David. EVERYONE was friendly and helpful, but you guys totally ROCK!

They worked all day and did what other dealers couldnt. Got me out of a bad car deal into a brand new 2019 Buick encore. Love it👍👍

Definitely a waste of time. The commercials are very misleading. The cars are lease prices only as you see on commercial. The most hilarious thing about them is the time that they waste attempting to convince you to get a smaller or used vehicle because you are not willing to pay their expensive financing. They quoted me $919 monthly for a 2018 Acadia with over 1000 miles🤣😂. My credit is not the best, but DEFINITELY not the worst. After the comedy show @ Courtesy, I drove an hour home & decided to text my toyota dealer which I was quoted half as much for a 2019 highlander. Im happy now..... I should be in my highlander on Saturday.

Our experience was good.Hanna was very professional and helpful when showing us the car and during the test drive.

Went to look at cars since mine was in the shop and not sure if fixable. Found one I was intetested in but had to leave to go and get my car from the shop.They said they could Not run my credit unless I was there, I was going to go right back however while I was gone got a lifelock alert that they ran my credit anyway.So I did not go back since they lied.If they lied about that what else did they lie about?

We purchased a used car on May 15th and I have been remiss in not doing this sooner. My apologies to Lalaina, our sales person, who did an excellent job in helping us close this deal. She was friendly, cheerful, and knowledgeable as well as a to work with the whole time. As was everyone else at the dealership. It was an interesting and mostly painless experience. It seems pain is always part of buying a car, but this experience had so lift we barely noticed it. The time spent getting this done was longer than we would have liked, but that was more my fault than theirs.They also replaced the catalytic converter as part of the deal and we were very happy with the service department. I dropped off the car in the morning and picked up a loaner. It was finished early two days later and I picked it up later that day. No issues, hassles, or angst. They has received the spare key and made sure I got that as well. This may seem a small matter, but at $200 to replace it, it wasnt small to us.In all the best car buying experience I can recall.PJ DelPalazzo,

It was the first car I was purchasing by myself and they were able to find me exactly what I was looking for. They try to sell you on what they have actually on the lot (as most dealers do), but when I said no to the premium trim, they found me the exact features I wanted in a cheaper trim. I went in on a Saturday and drove off in my new car on Wednesday.I was kept updated throughout the process. Originally, my car was supposed to come from Michigan, but once that dealership stopped communicating with them, they found me a slightly more expensive version in Wisconsin within the day and took care of the price difference for me.They gave me a great trade in value on my 2001 Accord and were able to get me to a great payment per month.Overall, I was very satisfied with the customer service from DAnthonie & Mark (and whoever their bosses were that were giving them the okay). I would definitely recommend finding a car through this dealership.

Mike and Dan r the best! I value their inputs about my vehicle.

Very friendly and the service guy, Daniel Corapi take his time to explain everything I was asked.