We had the BEAT experience at this dealership! Laura was amazing, the GM, Jack, as additionally wonderful! The most attentive, professional staff I have seen. They let us test drive whatever we wanted. And then when we purchased a used Jaguar they rolled out the red carpet. My husband and I were beyond satisfied. Thank you!!

There are a few things in life that you do because you have to even though there’s rarely any joy in it. Going to have your vehicle serviced is one of those. That would have been my contention until I encountered service at SS Jaguar Land Rover. Whether it’s on the phone or once you arrive in person, Jack makes you feel like he’s welcoming you into his home. I have never experienced a customer service agent like him. He’s as on-point as a representative could be. Having my car serviced at SSJLR takes a 250 mile round trip for me and I continue to do it. The place is clean, the waiting area is very accommodating and all the associates are friendly. Probably most important is the process is consistent - it’s this way each time I come here. This is car maintenance on steroids. If you’re looking for a place for your next vehicle service, even if it means a little extra driving, choose this place. You won’t regret it.

Terrible dealership to do business with. I started the process to purchase a used vehicle and we had agreed to a deal. They then try and force you to buy a protection package with the vehicle...used car manager calls me and says he sold the car to carmax for $1000 more in profit. They definitely aren’t a customer 1st company.

Omg the best experience ever!! All I can say is Trust them Rick S And American Jack lol it’s 3 Jacks there but nevertheless these people are Gr8

I recently visited this particular Jaguar for service on my vehicle, and was given an estimated wait time of 1 hour and 40 minutes for a simple tire service and a car wash. My sales associate who originally sold me my car stepped right in and expedited my service in which I thought was phenomenal. Charles goes above and beyond for his customers even after you sign the deal! Which is very hard to find when purchasing a vehicle.

Excellent service and staff! Very friendly and knowledgeable Team serviced my Range Rover and I am very pleased. Thank you Lisa M.!

I love the service here. Everyone is nice and helpful.

Recently purchased a used LR4 with 111,000 miles. After owning it for less than 3 weeks, the A/C stopped working and having issues with the brakes. The dealership is not willing to stand behind these issues. The rotors are measuring as needing replacement. The dealership stated they didn’t measure the rotors and this is common practice for them if brake pads look fine. The A/C was overcharged and luckily after releasing pressure it seems to be working ok now. Will be needing to replace rotors on our own dime, after owning the vehicle for less than 3 WEEKS. I did purchase this vehicle from out of state and Jordan, the salesman, was great to work with. They did deliver the vehicle to my doorstep free of charge (they offered). Just super disappointed with the vehicle and having to replace the brakes. Crossing my fingers the A/C holds out. I’d expect this from a small dealership. But not a dealership with the status of Jaguar Land Rover. And the subpar service from the manager after bringing up these issues, is upsetting. Having to send multiple emails just for him to reply. He hasn’t even replied to our last email. Wouldn’t purchase from here again under this management. Buyer beware.

EXCELLENT customer service provided by entire team at South Shore JLR- very pleased with my experience in ordering a 2022 Discovery R-Dynamic. Special thanks to Jordan Bibbs who changed my mind about the car buying experience! Jordan is the most professional, personable, and punctual sales executive that I’ve ever worked with. PS, LOVE my car!

Having a terrible day, had a lot planned this weekend. Filled my gas tank in my car too it acting up out of nowhere last night only had it 8weeks...got it towed to shop this morning in hopes of a loaner car so I can finish my only weekend off & was told no more loaner cars all 30cars are loaned out till Tuesday, I don’t tell them wait to take the money out my account for this extra coverage I pay for so I’m very disappointed jack and Jim the salesman guys are kool dudes. But the “Service department” really raised my blood pressure so now I have money I paid/planned to do things down the drain now with no extra

Lisa Medved (Service Advisor) was very helpful during my entire experience. I had a bad transmission that needed to be replaced. I was under warranty but later discovered that the warranty company would not cover the repairs. Lisa worked patiently with me and kept me up to date with her communication with the warranty company. In the end we were able to work out a price that worked for me. She did an outstanding job advising me and keeping me updated on the repairs during the entire process. Great Job Ms. Medved!

This is the worst luxury car dealer I’ve ever been too. Have you ever seen the movie Matilda? Yep, the dad in that move reflects the management at this place.

Great customer service in Service, Sales, & Parts department. Did not buy my 2020 F-Pace from them but they treated me like I did.

I believe Mark Kopack represented JLR in the best professional, inviting and non-intimidating manner in looking to make a decision in the auto buying experience. He worked to satisfy us in most areas of the process, before, during and after the contract was complete. I would definitely recommend JLR South Shore to interested parties for auto purchases.

Excellent customer service. No haggle, fair pricing. We will definitely recommend and partner again when were in the market for another car. Rich was great. Our financing was through Tech CU and it was very smooth.

Worked with Mike Kopack. Great attitude and is highly recommended.

The GM Jack will beat any price to make your dreams come true. We recently purchased Range Rover Velar and that was my wife’s dream car!! She absolutely loves it!!!!! Toby who sold us the car is amazing sales associate to work with. Also there Service manger Kevin help my wife tremendously in her decision in picking out her dream car!! Overall South Shore Range Rover and Jag dealership takes care of there clients and guests in a VIP status! Thank you to all!

Took a long time for the part to come in but the staff was courteous and friendly. I felt like they really cared about doing a good job.

Took my car to get fixed here and they never solved the problem spent over 5000 dollars to still drive off the lot WITH THE SAME PROBLEM. Took it it AAMCO FIXED FOR HALF THE PRICE. DEALERSHIPS ARE SCAMS!

This dealership far exceeds all others. I highly recommend them for ALL buying and service needs. Being a women purchasing by herself, I found this team trustworthy, helpful and NO B.S. ! They insured I got the car I wanted at an affordable price ! Be sure to take the short trip to them as they will go the extra mile for you!

I bought a Range Rover Velar from a wholesaler out of state. It was loaded with undocumented interior and exterior damage. The service manager, Lisa, has been an absolute guardian angel in helping me document, quote, and get it repaired. I am 110% satisfied with her customer service, as well as the shops abilities to repair and fix the damages. It looks brand new. I cannot commend her enough for going above and beyond. Its rare you find someone who is truly willing and able to help when you desperately need it!I should have known better than to buy a vehicle over the phone and internet. Especially since they refused to cover the thousands of dollars of work necessary to get my Velar into the condition I agreed to purchase. After my experience with Lisa and JLR my next purchase will be here!

JLR South Shore was very well organized, communicated effectively, and repaired my vehicle in a timely manner. If you are in the Chicagoland area, I highly recommend using this location if your vehicle needs to be serviced.

We had a blowout while taking a road trip. I am so grateful to this team. They did not have my tire available, but they were able to put a donut on which allowed us to continue to our destination safely. I appreciate their expertise and friendly service.

Highly recommended!Outstanding customer service the whole team was excellent! We had great buying experience and definitely will come back near future to purchase another car from them ! They exceeded my expectations !Special thanks to Jack from service department, he went beyond to get our windshield fix.Thank you all !

HORRIBLE SERVICE TEAM. LISA HAS NO IDEA HOW TO TREAT PEOPLE. SURPRISED SHE EVEN HAS A JOB. SHE JUST THROWS MONEY AT CARS INSTEAD OF INSISTING ON FINDING THE PROBLEM AND THEN WANTS TO CHARGE OUT THE NOSE TO REPAIR THINGS. ABSOLUTLEY REDICULOUS.

I was very impressed with the quality of service offered to me by the service associate.

Toby was wonderful with our out of state purchase. He made the transition smooth and went out of his way to be helpful.

I purchased an Jaguar XF S (Supercharged). I was little nervous moving from Mercedes Benz but Charles Jones made me confident in my purchase and was very patient. Great customer service and everyone are friendly in the dealership! Highly recommend purchasing from them!! Thanks to the whole team of Jaguar South Shore and Thank you Charles Jones!!!

Jack in Land Rover Service is always great to work with! I called with a concern on my Range Rover and he was able to schedule my vehicle quickly. I waited while it was serviced and left in a clean car. Thank you guys!

My husband and I were beyond satisfied with the overall service we received at Land Rover!! Charles, our salesperson, was knowledgeable, friendly, professional, and very patient with us.I was not sure I wanted to transition from a Mercedes to a Range Rover, but because of Charles exceptional customer service, and my husbands love for the vehicle, I was sold!!Thank you Land Rover for having such an awesome person, Charles, on your team!!If you are considering a Land Rover, visit Charles for an amazing experience.

My husband and I would like to extend our gratitude for an exceptional customer experience. The South Shore JLR organization is top notch. You took the initiative to have the Aston inspected and all issues serviced to original intended condition. Small details like filling the fuel tank and changing the oil were also noticed and appreciated. The Aston is stunning and extremely fun to drive (especially in Sport mode). We would not hesitate to make the same trip to purchase a vehicle from your organization. Please communicate to all who were involved in making this an excellent experience.

I am very disappointed. The service seemed nice. We were told the timing chain and tensioner needed to be replaced at the cost of 6K. With some research we found the parts average 300.00 dollars and 1800 to 2500 dollars in labor. Thats 3K for both not 6K thanks for the 80.00 dollar wiper blades too. Next time Ill go to NAPA my mistake. I realize they need to make a profit but come on. Will not be going back

Had my Jaguar in for a bad taillight that they repaired under warranty no questions asked. I decided to stay instead of taking a courtesy car and had a great experience in the lounge, had a coffee worked on computer and car was done in less time than they quoted.

Let me start by saying that Mike Kopeck is amazing!!! I had been searching for a particular SUV for months at others dealership and ended up disappointed every time. When I visited Jaguar Land Rover, Mike took care of me and was able to get me in my dream SUV!! I was so excited and amazed. So thankful! The atmosphere is great and everyone there is friendly however, Mike Kopeck exceeded my expectations and went above and beyond to work out a great deal and get me into the vehicle that I wanted. I will definitely recommend Jaguar Land Rover to anyone. Thanks again Mike!

I had a great experience at this dealer! I inquired about a range rover with Rick. He was very helpful and honest . We negotiated over a couple weeks by phone and when I brought in my trade in and drove the Range we were able to negotiate a deal! There were ZERO hidden fees ! Was a great experience at a car dealer. The managers Ron and Bruno were a blast to work with! Bruno left his gas station sun glasses in the vehicle we bought and was extremely happy that I brought them back to him! Im super happy with our purchase and was great doing business with them . I would definitely go back!

South shore Jag has always provided not only great service on the vehichle but customer connection as well.... they accomodate as best they can always going the extra mile. Dealt wirh Jack in service dept he was amazing... THANK YOU.

Very nice and friendly, definitely recommend them for ur next vehicle!!

Very friendly and professional.. Gave me updates every day and provided a loaner car while my car was being serviced! Also when finished with my car, someone dropped it off at my house! Great experience!

Lisa is wonderful and she made the entire process painless! Thank you Lisa!

These people absolutely rock! Excellent service, friendly, courteous. The young men who picked up and delivered my vehicle were awesome. Great service department. You can bet Ill be buying my next vehicle here! Highly recommend!!

Mr. Charles Jones from Jaguar Land Rover South Shore was helping me find a Jaguar that I was thinking about buying. Although I ended up purchasing a slightly different car from a different dealership (In the state where I live), I was so impressed with how professional and helpful Mr. Jones was that I wanted to direct anyone in Indiana who is looking to purchase a Jaguar (or Land Rover) to him. He was straightforward, informative, and more than competitive on price. Even after my purchase, he was certain to congratulate me and wish me all of the best.

The customer service at this store is second to none!!! Rick from finance, Rick in sales and Jim (sales manager) went above and beyond with helping me purchase a vehicle. I am forever grateful for their service. I highly recommend this store and give them 10 out of 10!

I worked with Charles, and Rick. Both were excellent, going above and beyond to make sure my wife and I got Both the vehicles we wanted. The dealership has a very modern, and comfortable feel. I would definitely recomend south shore JLR to anyone looking at this range of vehicle.

Very nice and clean atmosphere!

Excellent customer service ... I love my new Range Rover !!! Ty

Outstanding customer service. Really appreciate the detailed service from Jac in service. Only down fall, they kept my car for 48 hours for an inspection, PM service, rear brakes, and alignment. I would use them again!

I purchased a F-Pace Jaguar over 2019 Christmas break week. I had the most well informed, polite and hard working salesman in the dealership. If you are ever looking for a honest salesman who will work hard to get a deal done in your behalf Anthony Williams is the man. Thank you so much Anthony, I will be enjoying driving my Jaguar into the new 2020 year.

Luis was very service oriented and even picked me up and drove me to the dealership. I got a great car at a great price.

Very respectful and honest place to buy your favorite vehicle!!

Excellent Service….

Nicest dealership I have ever seen. Very nice people.

The team at South Shore Jaguar Land Rover was amazing! An internet hit on a car I had been looking for brought me there and they were most accommodating to my needs, were not pushy, made me feel very comfortable and at ease in my purchase. Had the pleasure of working with Charles Jones III along with Berto and Lindsey. Even when I decided to sleep on it, I never felt any pressure from them. I highly recommend the South Shore team when you are looking for a vehicle ... new or used! Thanks guys!

Very professional, and will go out of their way to make sure the customer is satisfied.

GO see Zach Vazquez at South Shore today for an outstanding Customer Experience. From the very first interaction to having the car delivered and detailed Zach was professional, thorough and was always willing to go above and beyond! If I could give more than 5 STARS I would. Great car buying experience all around!

We had a great experience working with Charles from South Shore. He made our experience easy and laid back. We were very comfortable and would highly recommend working with Charles at South Shore to purchase your next vehicle!

I had my car serviced here when I was assigned to the area for work for a month. Kevin in the service department was great. He was professional, transparent and helpful. Whether you live in the area or just passing through needing an oil change, stop by and see Keving.

Service department phenomenal. I was a customer of the orland park location but their service is a complete night mare. Found the south shore location and THIS IS HOW YOU TREAT CUSTOMERS. I’m making this my permanent location for my service needs of my f pace ! Thank you . Even mike in sales was great. Extremely please and completely satisfied

Drove about 2 hours to this dealership for service, as it is the closest one to my house (my problem...Im aware). A few months ago I took my Range Rover in, and it was a very pleasant experience. However, when I dropped my Range Rover off on Saturday (12/28), they gave me a courtesy vehicle and told me to have a good weekend...odd. So the service department called me an hour later and said they wouldnt be able to look at it until the following Monday. Fair enough...Monday (they were very busy in the shop - couldnt look at it); Tuesday (the assigned technician was out); Wednesday (holiday, so closed); Thursday (they were short-staffed and hadnt even looked at it yet). Friday, they try to say nothing is wrong with my vehicle and that they will bring me my vehicle. Come to find out, they did not look at the notes from my previous service a few months ago to know that a sensor was faulty. Only after me telling them to look back in their service notes did they THEN agree to fix the sensor. Saturday (they finally get the part and will work on it Monday). Monday (the assigned technician had the flu). Which brings us to today, Tuesday. A lovely gentleman delivered my vehicle to me, but the SECOND I drove my vehicle it started making the exact noise the service department said they couldnt replicate (and thus, could not fix). They wouldnt even put it up on a hoist to look at all the rust underneath my Rover causing the problem. So, now I have to drive even farther away to take it somewhere else to be serviced, as this service department has proven to be unprofessional and rather incompetent. Very disappointing for a luxury dealership. Dont waste your time.

My experience with Jaguar Land Rover have always being nothing but Great!

Walking into SSJL was like a breath of fresh air, clean, friendliness, and their professionalism was everything a customer could ever want when looking/buying a vehicle of that caliber... I got just what I wanted and more. Special Thanks to my sales person Anthony Williams and the team for making my day and dream car a success!!!

This was the best car buying experience I have ever had. The whole team was amazing. Special thanks to Lindsay and Ron for all the help..

Rick in sales was terrific. Above and beyond service. Im an out of state buyer and he helped facilitate the transaction beautifully. A+ .

The whole team was excellent! Toby, Ron, Lindsey, Kevin and service team were all accommodating, helpful, and knowledgeable. We will be customers from here on out.

Great buying experience, Charles in sales, Lindsay in finance, and Tammy all did an excellent job. The process was straight-forward and the pricing was better than any other Jaguar dealership in the region.

Always great service with a smile.

An honest place with great prices and great vehicles! Our SRT challenger we bought here is a beautiful beast that continues to bring us joy each time we start the engine. Id definitely purchase another vehicle from Jaguar Land Rover South Shore!!!

My experience was awesome I love my jeep grand Cherokee. My salesman Mike.k did a wonderful job explaining everything to me and ms.linsey was nice as well all the staff was nice and polite and Ive already recommended you guys to one of my friends to purchase a vehicle.

I purchased a used GMC Yukon. Great place to buy a vehicle.

Alex and Lee were wonderful in helping us find the right car. The process went so smoothly! Highly recommended!!

Robert McConico was working with everyday to make sure that I got my car back from a scam tow truck company and went above and beyond to help me through this accident that occurred due to a drunk drive. I just want to make sure that everyone knows what a special person he is!!

Jordan Bibbs was great. Thanks. Glad to see more diversity at Jaguar Land Rover.

Very helpful and nice staff.

Fun and Creative. Super clean shop. Friendly and very professional.

The best and friendliest dealership I have ever been to. Amazing service and awesome cars

Mike, Ron, and Lindsay were all great to work with. I was in and out quickly with my new to me Jeep.

Very bad experience with the sales team they took my information they asked me to fill financial application. without my consent they ran my credit score .after that they never back to me .unresponsible team I called many times no one replied to me . In ask manager no answer. without my consent they ran my credit score . that’s all they did to my profile. Too many hidden charges and never disclose the price of the car clear every time you share price too many hidden charges they never disclose the price of the car .Every time new surprises.bad management bad sales team totally disappointing. Filling disputes with credit CreditCredit bureau how about without my consent why didn’t my score.

Mike was great and courteous made my car buying smooth. Highly recommend mike and this dealership

Awesome experience, every staff member that assisted me was so professional and courteous not to mention knowledgeable, big shout-outs to The Best Salesperson Charles Jones, Berto and Jordan, an awesome experience!!

Charles Jones lll was very personable, went above and beyond to help get the vehicle we wanted. Recomend to anyone.

Always professional

Look for hidden costs

Very helpful and friendly .great job .

Sam and her colleagues are great. RR’s can be finicky cars but they do a great job of explaining everything and doing everything they can to make your experience easy.

Great place to buy a car.

Greatest car shopping experience!!!Anthony and the team made this a memorable and enjoyable experience.

The salesman Mike was outstanding and professional and made me very happy. They worked with my husbands numbers and I walked away one happy wife.

Charles and Lee were both great. Thank you and I will be using you again in the future

Worst manager at Luxury car dealer place. If you wants to buy anything dont go With Berto Soria. very rude.Berto i was there for service and Sam from service tell me to wait so I was talking with Dan. Nice try. Instead of apologizing you start accusing me.You will not change

If you want an enjoyable experience (because you are making a big purchase) go anywhere else. Berto and Lindsay were not pleasant to deal with.

Good customer service!

Absolutely the worst customer service on the planet. They have had my jag for two weeks and I cannot get an answer from them on the condition of the car. Do they even have an in house technician? Has my car been stolen?They take a message and no one calls back. Disgusting way to do business.

The dealership customers service is unprofessional and I would not recommend purchasing a vehicle from them.

Very nice experience everybody was awesome.

This was my first time dealing with this dealership and I am just overly impressed with the customer service. They went above and beyond.

Nice dealership with a very courteous staff !!

Great service from everybody!! Thanks!!

Great service

Very friendly services

The store manager Berto acts more like he is running a sleazy used car lot than selling range rovers if possible avoid dealing with this location

Great experience purchasing a new Discovery