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Fix Auto Costa Mesa
330 Paularino Ave, Costa Mesa, CA 92626, United States
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Fix Auto Costa Mesa
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De
Review №1

Recently had my car repaired by the team at Fix Auto in Costa Mesa. The experience from start to finish was quick and painless. Jazmyne answered all my questions and kept me up to date on the progress of my car. They were also able to refinish my new matte black wheel, so extra kudos for that work. I highly recommend this shop.

ma
Review №2

Jazmyne was most helpful and attentive when I first walked through the door. Her understanding of the process in which I was about to walk through was helpful in putting mind at ease. They communicated regularly and finished the job in under the time they estimated. When I came to pick my vehicle up George was kind and swift to get me on my way. Im most pleased with the quality service these individuals and Fix Auto as a whole provided. I will use them again.

Kr
Review №3

Fix Auto Costa Mesa did a fantastic job with my car. I felt supported and fully taken care of throughout the entire process. I had so many questions and everyone on the team (Allison, George, and Jazmine) helped answer all of them. The entire team was extremely patient and walked me through each step of the process so I fully understood what was going on with my car. The timeline and pricing is extremely reasonable and they are just a superb company all around. They gave me updates regarding my car and how the work was going. My car looks brand new! They deserve all of the 5 stars they have been receiving. I highly recommend them!!

Il
Review №4

Amazing! Top notch everything (repairs, customer service, the works). Special shout out to Jazmyne and Jorge. Not only was the work done amazingly well, but they went above and beyond. Thank you!

Jo
Review №5

Very efficient. They were very clear about the timelines for my repair which was great. Working with them and Geico was really seamless. If I ever have a need for bodywork and painting again, I will go back for sure. Props to Jazmin on being pleasant, direct, and getting the job done.

La
Review №6

Fix Auto is awesome. They seem to be fair on price and they do a great job. The employees are also very friendly and happy to help. Highly recommend!

Jo
Review №7

Customer service is spot on. Jasmin was always there to answer my questions and was prompt to get me on my way to drop off and pick up my vehicle. At the end, I noticed a hairline scratch that wasn’t there before and they immediately buffed it out on the spot. Great experience and would highly recommend them.

Ma
Review №8

These people are really good, great work and super professional. Jazmyn was a rock star customer service person too.

Ro
Review №9

I was referred to this collision center buy my insurance company.The workmanship on the repair was excellent. The car was cleaned beautifully and the new paint matched perfectly. They also finished the entire repair in a timely manner. George, Alison and Jasmine were really nice they all went above and beyond, been very informative about all the updates.I definitely recommend this place!

To
Review №10

I had my car repaired by Fix Auto Costs Ness. The experience there from the beginning to end was quick. They answer all my questions.The employ are also very friendly and happy to help. They stay in touch with you to let you know what’s going on. We to pick up vehicle today and Jazmyne was so nice. I highly recommend.

Pa
Review №11

Loved the service at Fix Auto Costa Mesa! They were super friendly and communicative and were able to get my car repaired quickly! I worked with them through my insurance company for a fender bender and had no issues! Additionally, they work directly with enterprise rental cars to get you transportation to and from the rental car office as well as a discounted rate! Very impressed by this business and will return!

Co
Review №12

Very great experience. It was friendly, easy, attentive, quality business 💯

Ri
Review №13

The workers were very kind and they meticulously cleaned my car after fixing my quarter panel. I am super grateful for them !

An
Review №14

Absolutely superior customer service from front end (Jazmyne) to the back of the shop (Jorge V.)I would recommend to all my friends and family to go to FIX auto for all they’re body shop needs.They truly CARE about their customers!!

Je
Review №15

Exceptional service provided by Fix Auto Costa Mesa. I took my car to them for repairs after an accident that was caused by another driver. The damage was so extensive the estimated time for repairs was initially quoted for 2 weeks. However, Fix Auto went above and beyond with the service and repairs and I was able to pick up my car 4 days early. When I went to pick up my car I was so impressed with the quality of their work!!! My car looked brand new like the day I drove it off the dealership lot. It even had that brand new car smell again. Throughout the entire process my coordinator was JAZMYNE BIRDSONG! Jazmyne’s professionalism and extraordinary customer service was by far the best I’ve ever had. She kept me informed with updates, answered all of my questions and acknowledged all of my concerns. I was very impressed with the level of care I received from Jazmyne. I recommend everyone to get with Jazmyne if your ever in need of their services! Thank you so much Jazmyne for all of your help!!

Ch
Review №16

Outstanding service, very professional. I want to personally recognize Jasmine, she was awesome!

Ki
Review №17

My wife and I had to take in our car for some serious repairs after an accident. I was referred to fix auto in Costa Mesa.The day of the accident, I called George and he got our car in right away. He was very friendly and helpful. We got an estimate within 24 hours and we’re able to move forward quickly. I highly recommend fix auto for their customer service and their overall quality of work.

Va
Review №18

Staff is very helpful and communicated us with through the whole process. Love how professional they are and the car repairs turned out great! Appreciate the extra gesture to fully clean the inside and outside of the car.

Be
Review №19

My experience with Fix Auto was quite exceptional. They were friendly, professional, and quick yet thorough with my estimate, communicated with me throughout the repair, and worked with my schedule for picking my car up upon completion. Not only did they repair the damage on the body of my car to the point that it looks brand new, but they returned my car to me absolutely spotless inside and out. I drove away from the repair shop feeling like I had just purchased a brand new car. Thank you for your phenomenal service above and beyond expectations!

iM
Review №20

Brought my C-max in for minor paint fixing and to replace some tail lights incurred during a hit and run. Service was exceptional. I read the reviews before bringing it in and they were glowing I was expecting good service but it surpassed it. Repairs were done faster then they promised which was already reasonable and best of all the work looks good. Im a happy customer and glad I brought my car here and would recommend again. Kudos to the front girl Lynnsey for being super attentive and friendly.

Ho
Review №21

We are in a time crunch and they said the repairs would be done in 3-5 days and they completed the work in one day. The repair was beautiful! Very happy with the work, customer service was excellent. Highly recommend.

Su
Review №22

George could not have done more to help, from having my car fixed the next day, doing some additional touch up and taking me home and picking me up. He is extremely nice and professional. This is my new auto body shop, plus it is close. I would recommended them highly to everyone. Many thanks sharing George.

Da
Review №23

Allison and the entire staff were great! Very professional and the communication was outstanding as well. Car looks like it did when we drove it off the lot new. Well done!

Ri
Review №24

I always have a great experience with fix auto Costa Mesa! They have amazing communication and quick service. 10/10 stars!

je
Review №25

Fix was super professional, helpful, kept me updated on repairs throughout the process and helped with following up with insurance and payment. I highly recommend...Jazmyne and Jorge were great! Thanks yall. Jessica

Ni
Review №26

Fabulous service from the front desk to the body shop in back. Professional, prompt & informed me of everything as they completed each step. Would definitely recommend & use again

Ma
Review №27

Thank you to everyone at fix auto for my repair! Especially want to thank Lynnsey, she kept me very well informed throughout the entire process. Very quick super friendly service 10/10 =)

es
Review №28

As soon as i walked in i knew i was in the right place. Lynsey was very professional and very helpful. She filled up all the paper work for me. She went out of her way to make everything easy and fast. It only took them THREE DAYS to fix my car. When i picked up my car i was very impressed on how good my car looked. I couldn’t even tell where the damage was. I highly recommend this place!!

Br
Review №29

I had our Lexus RX450h repaired at Fix Auto at the recommendation of our insurer Geico, for whom Fix Auto is a Geico Express repair shop. The experience was a mixed bag. The quality of the repair appears to be high and the manager, Alison was communicative after I complained about the lack of communication from her team. All in all, a repair scheduled for one week took 2 weeks. Alison said that his was due to Geicos adjuster being slow to respond and Lexus shipping damaged parts repeatedly. I recommend this shop due to the quality of their work but was not happy about how long the repairs took.

Ca
Review №30

Jazmyne was very helpful and a great problem solver!

Je
Review №31

Was recommended to Fix Auto CM by a family friend and had an absolutely amazing experience. Car was done sooner than I expected and it looks like new! Shout out to James and his support staff for being so sweet. Definitely a place I hope to never visit again, but if I have to, I know my car will be treated well!

Ca
Review №32

I couldn’t be happier with the service I received from Fix Auto Costa Mesa. Every person I dealt with was personable, knowledgeable, and efficient. The work was finished in a very short time, and my car looks like new.

Pa
Review №33

Super fast turn around time! I took my car over to them after having a piece of debris fly up and break the headlight and dent the hood on my car and they gave me an estimate that was also sent to my insurance. They needed to order the headlight and said theyd call me when it came in.Yesterday they told me the parts were ready so I dropped it off at lunch. Today, they called me and told me the car was ready to be picked up! The headlight was fixed and the hood repainted in just 24 hours! You cant even tell there was every any damage. Im sure this was a much smaller repair than they are used to, but the service and speed was incredible.They even washed my car for me before I picked it up.Ill never go anywhere else!

Ch
Review №34

My SUV was sent to Fix Auto by Geico after a collision and I received great service. Ben was on top of things throughout the whole process, he was very attentive, professional and helpful. Lindsey was very kind and professional as well. I really liked the service provided by them and would highly recommend it.

mi
Review №35

If you’re looking for a place to repair any collision damage this is the place to go. I took my car in and let me tell you that thing came out look like a new car. They were quick and professional. They text you to notify what’s going on with your vehicle. I hope that I don’t damage my vehicle, but if I do I will definitely go back.

ir
Review №36

Great service, car was fixed faster than was initially scheduled. Great attention to detail and customer service from the staff, always communicated in a timely manner. Job is of highest quality, very happy with the results. Highly recommend this business.

Ke
Review №37

Fix was awesome from start to finish. They worked seamlessly with my insurance company from start to finish and my car looks better than ever!

Ki
Review №38

1) Best Quality service2) Reasonable price3) Very very nice people, they respect customers and understand if any urgency, a good friendly people.4) Honestly, I liked it, very nice people, I am happy and 200% satisfied with the service they gave to my car.I will for sure will refer my friends. I strongly recommend this service center.

Ia
Review №39

So happy that Geico uses this company. They did a fantastic paint job on my car which had been keyed. They were professional, on time and my car has never looked better inside and out. Completely detailed and washed when I picked it up. I would have no problem recommending Fix Auto. 5 star! .

He
Review №40

Very friendly staff! Lynnsey was really kind and professional and I was given updates about my car every step of the way! Really enjoyed the entire experience.

Ma
Review №41

Exceeded all my expectations. Even touched up an unrelated area with some spare paint. I’ll be returning here with any future business without hesitation.

Fo
Review №42

Fix Auto did a great job of matching my metallic paint. I could not tell that any bodywork was done.

Sk
Review №43

Phenomenal!! What a great job! Definitely went above and beyond!

Tr
Review №44

I was contacted by Fix Auto within a few MINUTES when I selected them from my insurance company’s list. They had an appointment available that same day, sent my estimate within 48 hours, and the car was ready within one week! Fastest service I’ve E V E R experienced with a body shop. All employees were friendly and communicated effectively. My car looks perfect - like I never ran it into my husband’s truck O_o! I would definitely use them again and am glad I selected them instead of the body shop I’ve used in the past.

Al
Review №45

The staff of this body shop was friendly and professional. Paid attention to details. Their partnership with my insurance company and rental car company made the whole process a wonderful stress free experience

Mi
Review №46

My back passenger window was shattered by my gardener and I needed an inexpensive and fast option for the fix. Fix Auto Costa Mesa was the best option for me. The staff were very friendly, and I got my car back super fast and even washed inside and out. The communication was amazing and if I ever need a body shop again, Fix Auto Costa Mesa is the ONLY place I’ll be going. Thanks for the amazing experience!

Br
Review №47

They were quick, quality was great, and best of all my truck came back looking brand new!

Ja
Review №48

Excellent service!

Br
Review №49

These guys did a great job with my 2015 Audi A3. They are super knowledgeable with the repairs and make you feel comfortable with everything down to the rental car. They regularly called me to update me on the repairs and when it would be finished. Fast, professional and friendly service!

Ki
Review №50

I and two others hit a huge tire on the freeway at 0430 last week. We all pulled over because it sounded pretty bad. I had my car at Auto Fix within hours and a detailed printout the following day of what needed to be fixed. They were very communicative but only by phone as I asked (they gave me options- text/ email). My car was finished three days earlier than quoted and looks great! All persons spoken to we’re friendly and polite. Very happy with my service.

ha
Review №51

Wonderful experience! They turned a stressful experience into a good one (: Received the car freshly cleaned and they fixed my tail light as if no damage was done. Highly recommend.

Ga
Review №52

Fix Auto Costa Mesa is definitely the best choice for Auto repair. They did an awesome job on my car, leaving it like new. They even had it done sooner than expected. I would definitely recommend them for a professional, fast and great quality work.

Ch
Review №53

My vehicle needed major repairs. They communicated throughout the process & were very upfront about all potential charges. The repairs were finished ahead of schedule & the work was flawless. The work was done at the end of their business day & Jessica even offered to stay & wait (even though they were closing)so that I could get there that evening to pick up the car. I’m a happy customer & would recommend them highly.

De
Review №54

I was very satisfied with my experience at Fix Auto. They towed my car after an accident and was able to email the paperwork, so that I wouldn’t have to go to the shop. I needed heavy repairs, so it took around three weeks for them to complete everything. They called me back every week to keep me updated. They communicated everything that needed to be done and gave me an estimate time and cost of everything. They were always professional. The shop is clean and welcoming. I would definitely come back for future work!

Sc
Review №55

This place was recommended by USAA as a certified partner! Meaning that even USAA backs up this team’s work, and processes. They communicated in a timely manner every step of the way, it was comforting to know where my car was at all times. They were knowledgeable and it didn’t matter who I had on the phone when I called; they knew what was going on with my vehicle with little wait and no awkwardness. Picked up my vehicle and it is in beautiful condition; brand new again!

Br
Review №56

The girls at the front were amazing so kind and helpful from the moment i got there. they were punctual and helpful. responded in a timely matter every time about my car updates. i did two claims at once and my insurance happened to be a little slower .. they were patient the entire time which means a lot especially to someone like me who has anxiety. my car looks amazing and it was done SO fast considering they were doing the two claims at once on two separate sides of my vehicle. as long as i live in orange county i am going to continue to come back here for anything of my car troubles. :-)

Hi
Review №57

I had the best experience at Fix Auto Costa MesaI was always informed of the progress of my vehicle and it was done sooner than expected.I would recommend this shop to anyone.

Ja
Review №58

Had rear bumper replaced and parts around there also replaced.

Al
Review №59

Whenever there is an issue with my vehicle, I have trusted Fix Auto to repair it good as new. Fix Auto’s employees get the job done relatively quickly and professionally. They were helpful and informative of the process the whole way. Amazing customer service by Lexy Vega.

Ro
Review №60

Fix auto was professional thorough efficient and they did top notch work. I would highly recommend them.

Ch
Review №61

Great customer service. The girls up front were so nice and very helpful. It was a smooth process. Thank you fix auto!

Sa
Review №62

Everyone was so professional and kind. They called with an update every few days. I would definitely recommend them to everyone.

Au
Review №63

Finished repairing my car 2 days ahead of time and made it look brand new. Definitely recommend.

Je
Review №64

Lindsay and George at this location were very informative and professional. They kept me updated on my vehicle and helped me pick up and drop off my rental with ease. I’m so happy I decided to go with this location!

Da
Review №65

Final cost was only slightly above the initial estimate when I first brought the vehicle in for the insurance company estimate. The shop made sure I was updated on any changes to required work and scheduled delivery date. Picked up the van three days earlier than promised. Highly recommended.

Sh
Review №66

They are my insurances preferred provider and I now know why. They keep you updated all the way, are happy to respond to any questions you have and give quality service on the vehicle itself. Not only did they do the repairs they gave a light wash and vacuum to the entire car as well. Loved the overall experience and the result. 10/10 would recommend if going through insurer.

Ka
Review №67

Fix Auto in Costa Masa did a wonderful job with my recent car repairs. The driver side panel, bumper and tail light were all heavily damaged from a hit to my car when it was parked. They were professional, courteous, prompt and the work they performed was very high quality. I brought my car in on a Tuesday morning and it was repaired and ready to be picked up by Friday afternoon. Lynnsey at the front desk was so helpful and made the check-in and pick-up process so seamless and easy. She also kept me updated on the status of my car repairs throughout the week. Ben was great with walking me through all the repairs and work done on my car. He was very thorough in answering all of my questions. I honestly couldn’t have asked for a more smooth experience with a body shop. Fix Auto made the whole process very easy and I felt like my car was in great hands!

Ve
Review №68

They have excellent customer service! From the day I arrived until the day I went back to pick up my car, they provided me with the best customer care and always kept me up to date on status. I dropped off my car on a Monday and my car was completely finished and repaired by Thursday afternoon. I highly recommend their service to anyone.

Ke
Review №69

I confess to being one of those people who dont really trust car salesmen or service people in the car industry. And I was suspicious of Fix Auto as well when sent to them by my insurance company. I admittedly had some edge to my attitude at first but the people at FA never wavered in their service, good attitude, friendliness and promises. I was pleasantly surprised. And when my car was done, ahead of schedule by the way, it was so beautiful I hugged Jasmine! Im sure that doesnt happen to her alot!Even working through them with Enterprise car rental was great. Good people, service oriented, delighted with the outcome. Thanks Fix Auto for taking such good care of my beloved car.

Al
Review №70

Excellent work done here. Car looks like new and it was ready two days early. They are also taking good precautions during COVID.

Co
Review №71

After having excessive key damage on my car that required a full body paint job, Ben and Lynnsey were extremely polite and accommodating in giving me multiple quotes and walking me through the process with my insurance. Not once did they bat an eye and they made the whole process so easy. I expected my car to be in the shop for a couple weeks and it only took about 4 days and looked brand new when I went to pick it up. The slate grey color of the car was perfectly matched as well. 10/10, especially if you have Geico insurance.

Se
Review №72

Best job ever - quick, efficient. You would say the car was never in an accident.

As
Review №73

My insurance gave me few auto shops to choose from and I decided to go with fix Auto Costa Mesa, because they had good ratings. However, I just recently picked up my car today, and they took good care of my car. Not only did they take care of my car. The workers there were so professional and kept me updated on what is going on with my vehicle and when will it be ready. Jasmine is very sweet and very professional and was very patient when i was running late to pick up my car. Also, there was a minor scratch in the back of my car. George went out of his way to buff out the scratch for me. And its completely gone. Im very satisfied with this company. I rarely rate other companys and restaurants. But, this one got my ratings 😁

Ha
Review №74

I couldn’t be more happy with all the professionalism and the incredible work they did in my car, it looks like the accident never happened. When I went to pick up my car, it was detailed and beautiful. The facility is nice and clean. Very nice place. Very nice people!Great customer service and I will always recommend Fix Auto Costa Mesa to anyone. Lindsey and George were very kind, professional and caring, they called me to give the updates on what was happening thru the process, and I hope they will be always recognized for their excellent work.Thank you so much!👍👍👍👍👍

Ma
Review №75

Fix auto was simple and convenient. They communicated status and met the agreed upon repair date. If wasn’t for the holiday we would have likely received early. Very pleased with services received. Can’t tell there was ever an issue.

Jo
Review №76

Estimated 4 days of work. Finished within 36 hours

Ma
Review №77

From the start to the end of services. Exceptional customer from Lynnnsey. Greeted with kindness and hospitality she explained everything to be done to our vehicle. Benjamin gave us a rundown of the repairs and was thorough with explaining the work done. The color match on our bumber was perfect and trunk now working properly. Thanks for your amazing work. Love FixAuto in Costa Mesa.We would highly recommend.

Ни
Review №78

I like that auto shop!

Re
Review №79

Very quick and great at keeping you up to date on the progress. Definitely would recommend!

Ni
Review №80

Great service, after I got into a fender bender on the highway they made my car look brand new and was ready earlier than expected!

Ch
Review №81

They have a well run operation. Office staff, estimators, and repair technicians are top notch. They kept me informed every day of progress on the repairs.

Ju
Review №82

Fix auto was wonderful! They were so helpful and friendly and made the whole experience so easy!

Ro
Review №83

Unbelievable service and quality. I rarely take time to leave reviews but Fix Auto really deserves it. Do not waste your time elsewhere they are the best.

Ju
Review №84

Fix Auto provided friendly and professional service. They kept me updated on progress and went out of their way to contain costs and accommodate my circumstances. I highly recommend them.

tr
Review №85

Took real good care and of me and my vehicle. My car looked amazing! The ladies up front are awesome.

Ju
Review №86

This company is amazing. I had constant updates from them and my car is gorgeous, they even washed it for me! I will be a return customer for sure...I just hope I don’t have to! Thank you Fix Auto for your good work and professionalism.

Ba
Review №87

Very nice people and easy to work with. Unfortunately my car was very late and The work work was not completed when I got the car. They said it was not their fault and that BMW was tardy in delivering products to them.

Ra
Review №88

Great job can’t even tell car had dent or scrape. Professional service as well. Very pleased would definitely go back to Fix!

Ol
Review №89

Good customer service. Fast and good quality.

pj
Review №90

Great service. Nothing could have been improved.

Ki
Review №91

My expectations and satisfaction were completely exceeded. Jorge and Lynnsey were great to work with. Friendly, courteous, and professional. The work performed was perfect. Not that I want to need a body shop in the future, but if I do I will definitely be returning to Fix Auto.

Ma
Review №92

Excellent services, fast turnaround and very professional. Highly recommended!!!

Ju
Review №93

I can always count on Fix it Auto Irvine/Costa Mesa to do quality work from start to finish.Everyone is wonderful to work with, timelines were met and the work is A+!

Ri
Review №94

This place was right on the target!! 🎯 I was super impressed from the second I walked in. It’s always difficult when your car gets crashed and the uncertainty of what it will look like when it’s all finished, but these guys laid all those worries to rest. My adjuster George went through the process thoroughly and explain to me each and every detail and was extremely confident that he would have my car back to a show room finish!! He was right!! They did an amazing job!!! MVP goes to Lynnsey who is the office coordinator. She really encompasses the meaning of customer service!! It is no surprise to me why they have you in the front representing this company. Thank you so much for making me feel welcomed and your professionalism is next level!!!Thank you again!!! A+ Fix Auto~Rick

Ho
Review №95

Had a phenomenal experience with these guys! Five star work and they provided updates along the way to boot. Everyone was super pleasant and knowledgable. They even took care of my rental for me!

St
Review №96

This shop by far is the only body shop that I would trust in any paint concerned repairs. They did an excellent job in color matching two of my vehicles body panels. I would highly recommend them in any insurance related repairs for there grade A customer service. As well as communication to the customer for their repairs, concerns, and time frame.

Ro
Review №97

They replaced door Panal and painted!!! Damage caused by rubbing against pole in my parking space! Car looks amazing!

Ta
Review №98

They fix the bumper of my Fiat Lusso124 spiderIt was very fast, in two days I had my car back, if I had other issue with my car, I will definitely will like to make business with them, I will gladly recommend them .

As
Review №99

Lindsay was very helpful during the whole process.

St
Review №100

Brought in my car they took care of everything. Even finished early. Looks great. Very happy.

Information
35 Photos
100 Comments
4.9 Rating
  • Address:330 Paularino Ave, Costa Mesa, CA 92626, United States
  • Site:https://fixautousa.com/costa-mesa/
  • Phone:+1 714-557-0780
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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