They made lemonade! We purchased a house with Goodman HVAC systems that were about a year old. A different contractor installed them. One system has had multiple different problems that have required repairs over the past couple years. Recently, we have had trouble with the core of the systems. We replaced the inner evaporator coil a couple months ago. Then we had to replace the evaporator coil on the outdoor condenser unit today. Goodman, replaced the parts under warranty. However, shipping and labor were not covered. Since you have to practically disassemble the whole unit, the labor is pretty extensive to replace the coils. And, we were starting to wish we just purchased a different system. The problem is that the reputable manufacturers have supply chain backlogs. However, Lochridge-Priest really stood behind their work and helped cushion the blow from piece meal approach Goodman takes to their warranty. Lochridge-Priest told us they understood our hesitancy to keep pouring money into a lemon. And, they actually didnt charge us at all for the extensive labor today. I highly recommend Lochridge-Priest for going above and beyond. It was especially nice this week as we were already stressed from losing a close family member.

Terry & James were very efficient & knowledgeable! Here on time, respectful, courteous and professional. They also had us up & running quickly! I highly recommend both of them😊

During the storm Uri we had many pipes burst in our home and needed a full repipe. I called to get pricing and was advised that they would need to send someone out to see the property to provide a bid. Great. Someone came out, asked me for my email to send a bid so I provided it.A few days went by, and I know plumbing companies were slammed, and the possibility of it having fell through the cracks was high. At this point we contacted two other companies to come provide bid. Both were responsive, one was available right away the other was several weeks out. We got our house repiped.I received a call today from Lochridge-Priest stating I owed money for a diagnostic fee. This was news to me, I generally dont pay people for services they dont provide. And I generally dont do business with a company that wants to charge diagnostic fees for jobs that can be bid in 5 minutes. The two companies I had come through my house were able to come in and count fixtures which takes less than 3 minutes.Lochridge-Priest said their guy had been in the house for 2 hours.... I wasnt home so Ill take their word for it. One of a few possibilities exists.1. They had a plumber come and bid that wanted a break and took his sweet time on a 5 minute easy job to ride the clock and they now want me to pay for it.2. They are going back and realizing they lost a lot of business to competition because their prices are higher (Im assuming because I never saw what they wanted for the job) so to recoup that they are retroactively calling potential customers and charging them for bids.3. They just have piss poor communication in the office/they flat out try and hide their pricing fee schedule regarding bids to weasel their way in to your wallet.I called and pretended to be a new customer interested in service, and was told they do offer free estimates, so regardless of how this all came about, They can ensure I wont do business with them for any reason in the future. Youve been warned!

Previous technician neglected to turn propane back on. Michael solved this issue. As he was leaving our house he heads water gushing and came back to let me know. It was some kind of installation for backflow. He attempted to turn it off and when that was not successful he turned off our water at the main cut off. Needless to say this was above and beyond his call of duty and we are very very grateful.

Michael explained the tasks he was going to perform. After finishing the tasks, he reported and gave me a thorough explanation. I would highly recommend Michael to others for HVAC maintenance work.

I’ve had an a/c unit out for a couple of months and was dreading the worst. Thankfully we had another unit to keep the house comfortable. Charlie was our technician today and we could not be happier with his service. He was thorough, and did not try to push addition services on us. It ended up being something relatively minor (yay!) and it was a little pricey. However, 5-star service and honesty is worth the price.Thank you Charlie! You’ve earned us as a permanent customer!

Michael did our diagnostic testing on our HVAC system and advised us about what work needed to be done to make our unit most efficient. We were given a couple of options and once we agreed to maintenance I was at ease knowing that Michael would be doing the work. Hes prompt, profession, knowledgeable, and always asked if I had any questions during the process and prior to leaving. Thank you!

Service Tech Michael Garcia did a great job. From the time he entered my residence and until he departed. He new his job and answered all my questions. And made sure I understood the findings and the cost of repairs. Good employee.

Michael G. The G stands for Great! Seriously - he was professional, knowledgeable, polite, thorough, patient, and answered all of my various questions. A really great technician! Thank you Michael for the great job you did helping us with our unit!

Michael G. was polite, efficient and informative about what services he performed and suggestions for improvement. He answered all my questions to my satisfaction.

5 stars are not enough for the great service repair Nico provided. He even told me about a program that yall have for being a Service Partner. Of course I signed up.He was friendly, respectful, knew what was needed to fix my A/C unit and did the repair.Thank you for sending a very nice and knowledgeable young man.

Nico was very professional and knowledgeable . He clearly explained our AC systems condition and what needed to be done. He also went into great detail in explaining the prices and benefits of our various options. He was excellent and I am sure that you wish you had more employees like him. We were very impressed as he represented your company so positively and well. Hope the future he is the one sent, when we have a problem.

Excellent service person and explanation of problem. Michael Garcia also gave us tips for keeping the system working. He definitely gets a 5 Star rating from us - no hugs and kisses because of social distancing.

Very professional and courteous. Explained what they had done and kept my home clean. Unfortunately, Nico was unable to correct the issue and told me some one would contact me the following day and would schedule an appointment to return on either Tuesday or Wednesday. I have heard nothing and my new unit cannot bring my a/c lower than 74 degrees and it rises to as high as 80 degrees in the afternoon running on high speed ALL the time.HELP!

LP sent out an excellent technician when they sent us Nico. Excellent young man, very knowledgeable, polite, and professional. I plan on spending over $2000 to repair my AC system after my compressor died, and I’m happy to do it knowing this is the guy taking care of us. I know that sounds odd, but it’s true. His customer service makes the difference in who we use. Thanks for a great first impression on these new customers. We look forward to doing business with you any time we need something for our HVAC, plumbing or electrical if this is the caliber of employees you hire.

I requested a plumber around 8 pm on a Thursday night. Because they advertise that they offer 24 hour service I figured they may be able to help me that night. The plumber arrived at 11 am on Friday, attempted to clear my drain for 2-3 minutes then told me he didn’t have the correct drain cleaner and would need to come back tomorrow with the correct one, and it was going to cost $600. Several issues I found with this: 1) if you advertise 24 hour service, you should offer 24 hour service. 2) when you send a plumber to do a job, they should have the correct tools to do the job they came to do. He also had to borrow my extension cord because he didn’t have one. 3) the cost is extremely high, the only reason I let him try to work on it was that I NEEDED to get my wife and one week old baby back in the house. By the way, they still charged me the $89 service fee for coming out. I understand the fee but if you aren’t equipped to do the job, you shouldn’t come out and expect people to pay that. Unfortunately, I would not recommend using this company.

Nico was very professional and personable. He diagnosed our problem quickly and made arrangements to have modifications made to our return air vent size. He is the first technician to alert us to this problem which causes the motor to race like a wind tunnel. Thank you Nico.

Michael was fantastic as was Nico previously. Was able to provide a portable A/C unit for my 85 year old mom when an unforeseeable fan motor would not separate from the fan blade during replacement. Expected a 4-5 day wait for replacement cage but they were able to de-siege the motor and fan at the shop and were out the next morning to quickly replace. Great customer service, customer conscious and attitude. Thank you Michael and Nico for your exceptional skills and personality. I really appreciate that you educate and discuss options during the initial issue evaluation and always ask “ Do you have any questions or concerns” before they leave. I am a seasoned customer service manager so I am really tuned into good and undesirable service habits. I would not hesitate to add a negative comment if there is one and in this case Michael gets 5 stars for sure. Thanks Michael for a job well done.

Nico is such a nice man. Hes very polite and took the time to explain everything to me. Im so glad Nico is the one who comes out. Such a nice young man.

Nico was the best tech I have ever had at Lochridge. I have been using LP since 2005 and have never had a technician as polite, thorough and explain everything in such detail. If you are smart, you will hang on to him. He is fantastic.

They always give 5 star service and not one time have I had to worry about them doing the job right. Thanks Michael G and Alex D. for giving us hear again in our house and getting everything up to code. Best decision ever to use Lochridge-Priest.

Nico was extremely professional and very thorough. He explained everything clearly. We were so impressed with his knowledge. He called ahead and arrived promptly. We were also appreciative of the text from Lochridge Priest with notice of arrival and Nico’s picture.

Had a leak, thought it could be the air unit or something with the HVAC.. they checked everything, and I mean every single thing. I got my money’s worth and only wish I would find where the leak is coming from in my 2year old home. Well, it’s time to call a plumber. I would have signed up for the yearly membership, sounds awesome, but I am a little strapped for cash. All I could do was pay for the visit. I would recommend Lochridge Priest to anyone!

Very pleased with service technicians except for the two who installed my new Daikin unit. Not only did it have a defective part, the heat was not connected to the thermostat. System was never inspected. It has taken three successive technicians, Nicole, Michael and Pancho to rectify this situation. I went without heat for five days.

Great, friendly service and thorough. The company was timely in responding to emails and phone calls. Wonderful company! I highly recommend.

ReBath needed someone to come out to one of our jobs to work on the AC lines so we could do a bathroom remodel. They were able to come out quickly and get the job done! Thank you!! Nico is very polite!

Alex made sure I understood the task he had been given and shared progress reports as he cleaned my dryer exhaust pipes. As he was showing me progress, he realized there was more to complete and did so in a positive knowledgeable way.

Mr. Nico Olivier service was very professional at all time, also explain everything very clear. The Brown family was very satisfied will his service that was offered. In my book its worth 10 stars.

The technician (Nico) was very friendly and professional. He explained to us what the problem was with our ac unit and showed us pictures of the corrosion in the unit. He told us the parts we under warrant. All this lead us to feel like we could trust him. He did a great job. We will definitely call them for any future problems and we will recommend the company for service calls.

What a great job and quick response. Cleaned up after themselves very respectful of my property. Highly recommend lochridge priest and all the Fine Young individuals that work there.

Nico was very nice. Very knowledgeable on the air system and informative I was able to get the problem fixed on a Sunday as well. Plus he fixed other maintenance items as well. Great job very professional!!

Michael did a thorough job with my heating check. Really gives you peace of mind

Michael provided the detailed work worthy of being recognized by Lochridge Priest.He answered my questions.

Terry and crew did an outstanding job installing our new system. They were professional, courteous, and knowledgeable. They explained the new system so that it was easy to understand.

Very thorough with excellent technical skills and explain multiple options. I am pleased that I asked Lockridge Priest and Michael Garcia to provide a second opinion.

Nico Oliver was the best service technician we have ever had for HVAC problems and the best from Lochridge-Priest. Knowledgeable, courteous and efficient. They should be proud to have him as their employee.

What a jewel Nico is! Efficient, personable, and exceptionally polite. A pleasure to have him check out my A/C

The technician was very thorough and did a great job. He did quote a few parts that were not faulty but could bear replacement, however the price LP charges for these was way out of the ball park!

Nico was very courteous and professional. He was very thorough when checking our AC unit to find what the problem was. He was very patient with me when I asked many questions!

Michael was knowledgeable, patient and very helpful. He answered our questions and helped us decide our next move

Thanks to Nico for a great Lochridge-Priest checkup! Nico was very customer-friendly and took the time to explain his recommendations so that I could understand the technical language. Great guy!

The two techs that arrived at our home were knowledgeable, courteous, and professional. They explained the issue with our AC and repaired it so quickly! We also really appreciated the texted picture and name of our tech before he arrived so that we could recognize him. Thank you Lochridge Priest!

Nico was very professional, knowledgeable and friendly. I am always impressed with the high caliber of Lockridge-Priest employees and highly recommend this company.

Lockridge-Priest provided excellent, fast and thorough service for us today. Nico was able to quickly determine the problem and give us options. He was very polite and courteous. Thanks LP!!

Tech was very nice, knowledgeable quick and efficient. He was excellent.

Nico was very professional and knowledgeable. He answered all our questions and were very pleased.

Nico was super knowledgable, efficient and friendly. He is one of the very best service providers to come into my home.

Lochridge-Priests technical representative was superb. He handled all our questions and concerns and was so courteous regarding keeping our premises as clean as he found it. We were so impressed with the results of his labor and expert advice that we jumped at the opportunity to apply for Lochridge-Priests annual preventive maintenance program, without hesitance. This HVAC company is deserving of our high-marks!

Over the last month, Lochridge has tirelessly worked to figure out why our HVAC unit was leaking. Today they solved it, and spent half the day correcting the installation to fix the issue. The best part? Since the issue had to do with the way Lochridge installed the unit 4 years ago, they fixed the problem completely for free. They really care about their customers and are one of the most honest and ethical companies I‘ve ever hired. They don’t give up and they come when you need them, even in the middle of the night. I highly recommend their “subscription” service.We will be lifelong customers!

Nico arrived to team with Mike Garcia to replace the coil in my Lennox HVAC unit. Both Nico & Mike kept me updated as to the progress of the process as well as answering any questions I asked.They completed the work in a very timely manner. They also removed any boxes & other loose items they used to complete the process--nothing left for me to dispose of! As always, Lochridge Priest service scheduling dept staff & technicians remain helpful & professional.

Did a great job. Explained and talked me thru what he was doing. Will ask for him on future problems.David

Lochridge-Priest went above and beyond to fulfill my needs. They where very helpful from beginning to end.

Nico is great! He represents you well. I will request him for any work.

Michael worked very hard s and d kept me informed about our AC system. He completed his task and left our system functioning.

Very professional and expedient work. No issue recommending them to others.

Lockridge Priests service technician Nico was right on time, very polite and professional, and did a fantastic repair on my 10 year old AC Unit, and got me up and operating very quickly.I would definitely give Lockridge Priest 10 stars out of 10 !

He was great did one of the best ac unit job I ever had make sure I get him again. Thanks

Very professional and he was very knowledgeable. Thank you Nico for all your help.

Had central AC replaced.Showed up on time and did excellent work. Asked about placement of smoke detectors and showed how to use new thermostat.

Michael was very dedicated. He does a fine job!

Michael was prompt, polite, competent, and even donned shoe covers before coming inside, and we live on a ranch where we ourselves don’t always remember to remove muddy boots! We’ve relied on Lochridge Priest for many years

Their service was great but repair cost were out of line a lot.

Excellent service by Nick. Hes awesome. Lockridge Priest needs to give him an ataboy and a raise.

Michael is a wonderful technician and very polite and helpful

The serviceman, Niko, was polite and professional. Very satisfied with the service.

Called to purchase a capacitor. The wont sell me one. Apparently they are only in the business for money through service calls. We can do the work. Just need a capacitor

Nico was so nice and thorough. Great technician.

He worked late and finished in the dark! Great service!

Nico is the best of any LP techs on our systems! Pay attention, HR dept.

I’ve been using Lochridge-Priest for years and today was impressed by the service I received from Nico. My HVAC unit needed its seasonal Spring maintenance. Nico called when he was on his way, and arrived on a timely manor. He inspected for hot and cold spots, asked if I have had energy basically seeing in their were any concerns. He ran his checks inside then went out to unit for those checks; then a short time later came in with his assessment and recommendations. I elected to have two of recommendations completed which he then did (unit cleaning and cold start installed) as he had the tools/parts on his truck. Nico was very professional and informative kept me apprised of his progress as well as potential costs. I loved that they have an iPad or such tablet with their forms and billing on it even hot an email once the call was completed. I highly recommend Lockridge-Priest for your HVAC needs and Nico in particular. I also used their plumping services before and that also went well.

Service tech were fine,But equipment only lasted six years due to Malfunction.Had to replace way to soon .I would have gone to some other company but it’s over 100 degrees Had to get it done.

Service man was great and knew his stuff.

Michael was very pleasant and professional.

Good job. On time

Nico, Well Done ! : > ) Professional and courteous !!

Always an excellent experience.

Nick did an awesome job.

Knowledgeable of systems, very professional

Great customer service!!

Very efficient

Great professional service

Very professional.