Above and beyond is the perfect descriptor for Service Advisor, Heavenly Taylor. Upon learning that my Subaru Ascent s windshield had been replaced out of state, she took the initiative to speak with her manager regarding Wyatt Johnson Suburu repairing the inoperable auto-rain sensing wipers. She also offered to advocate for me with the Georgia Suburu dealer. Heavenly Taylor is my go-to for all my Ascents future service needs. The customer waiting area is also top-notch.

I always bring my vehicle to the dealership for service, and I have yet to be disappointed! Their extra care package is a great value for oil change and tire rotations and their staff is always friendly. Heavenly helped me out today, she answered all my questions and and was super nice! Thanks Wyatt Johnson!

My tire was losing air quickly. They took my car in and requested a Lyft driver to take me back to work. They found the nail in my tire and made the repair. They emailed and sent a text to let me know my car was ready quicker than I expected. They would have called for another Lyft driver to pick me up but I already had a ride going back. They are friendly, fast, and conveniently located. My Lyft driver was awesome as well. Mr. Landry was quick to help, get my car in, get me back to work and get my car back in time for me to make it on time my doctor appointment. Mr. Collins is one of the most polite, smiling, happy people in a service department that I have ever seen. They may only have one drive up bay when you arrive but my experience compared to other dealerships, was top notch!

As always excellent service. Dawson is the absolute best!!!

I brought my vehicle into Wyatt Johnson for a a safety recall. They said service was done by their master mechanic. When service was complete, they brought the car to me. It wouldnt start. They made excuses. Said there was just air in the fuel lines. I said take it back and fix it. They took it back to mechanic. After another wait, they said there was a pinched packing. I said that responsibility lies with your master mechanic. They said, oh yes, and he said he is sorry?? This service Dept, I have dealt with previously, and with the same attitude that prevails. Professional excuse makers. Top to bottom. Just plain bad service Dept. Period!

Your service team is highly professional and friendly. Had a trailer hitch with harness kit installed, as well as a scheduled oil change. All work was performed in a timely fashion, as advised. The experience with your service department as compared to other dealerships in the Nashville area is definitely superior. Thanks for a job well done.

Service person was nice, straight to the point. He offered service discounted packages that saved money. My car was ready to go within a reasonable amount of time. I’ve been going here for over 2 years and will continue to go here.

Long review ahead. Just want to be specific. First time customer, did not purchase our vehicle here. Dropped my Subaru off at the service department for oil change/tire rotation. Had an appointment at 11. When I came in to the service desk no one acknowledged me or even looked at me. Stood for a few minutes waiting. Finally a man greeted me and asked if I had been helped yet. He was kind, I wish I had gotten his name. I coordinated a ride with a friend because I had no clue about the Lyft service they provided. My friend picking me up told me that her husband had just dropped their vehicle off the day before and he was offered a free Lyft ride. Wish I had known it was an option. The kind gentleman helping me told me it should take 1 - 1.5 hours. I let him know we may pick it up later that evening or the next day. Go home, hours go by and I don’t hear anything. 3:35 that afternoon I finally text the service number, the one that sent me an automated text stating to text this number and that someone named Marvin would answer if I had any questions. Well I never heard anything from Marvin the rest of the night. I call the next morning and ask about my car. It’s been ready since yesterday. I ask if they’re supposed to call (like every other dealership, body shop, mechanic I’ve ever been to). Yes, someone was supposed to call or notify me. Look I know everyone has off days. But the basic customer service stuff just rubbed me the wrong way and made me not want to come back. I guess the last time I took my car elsewhere to be fixed I had such a good experience…maybe I’m just spoiled! I have a toddler, I’m pregnant, my husband isn’t always around. I just don’t have time to mess around with this. If I come again I’ll change my review if the experience is better. Seems like the service itself was fine and the gentleman who helped me when I dropped it off was so nice. Those 2 reasons are why I gave 2 stars and not 1.

Started work on time and completed quickly.

The service department is wonderful!! I am always greeted by name and they always listen to my concerns. They address the issue and try to make it as cost effecient as possible. The waiting area is always clean and fully stocked with coffee, water, and snacks available. They keep you informed of what is going on with your vehicle.

From out of town, late in the day and had a problem-- showed up, asked for help and the staff took action, fixed our problem and put our minds at ease after a very long day. I cannot stress enough how much we appreciate the commitment to excellence shown by all staff why we were in their care-- truly exceeds standards of professional and caring customer focused service. This is what generates customer loyalty.

Good Service. Service agent was great! Only thing I recommend is to reinstate the service shuttle service you had before COVID for local restaurants. We live in Murray, KY and like to get lunch while waiting for our car to be serviced. Trying to cross the highway to get to the restaurants across the street is putting your life at risk.

I was very pleased with my service. Marvin was thorough and courteous as he discussed the work that was being done. I have learned over many years that the service people help me to keep track of preventive measures and factory scheduled maintenance that avoid costly breakdowns. I trust them to keep my Subaru running smoothly. The work was done within a very reasonable tiem.The waiting area was very comfortable and well maintained.I am very pleased with the service that I receive at Wyatt-Johnson.

I will admit that not every single visit to this business has been amazing have been a few interactions where I was underwhelmed by the performance of an employee and the level of effort or care that they wanted to show me. But I also know that it’s not fair to judge an entire organization based off of a single persons poor performance.What I do want to say is that my most recent experience was with a young employee named Dawson and I feel like he really went above and beyond to make sure Everything I asked for was done, and that I was happy at the end of my initial visit as well as my follow up visit to pick up my car. He was both personable and professional And if I get the chance I will always have and be my point of contact when using Wyatt Johnson services

Visit was to update software. The folks in the service dept are always friendly and professional. I have all maintenance work done there even though I can find places closer.

We were having two recalls remedied. A wiring harness under the passengers seat and air conditioner condenser. The service was fast and the staff very professional and friendly. The next morning we discovered the bolts securing the passenger seat were only started threading in and were easily removed using fingers only. We applied lock tight and tightened the bolts.

Excellent service! I have been taking my car here for 2 years now and they are always very helpful. Both Marvin and Marty have assisted me in the past, and both are very friendly and professional! They always go out of their way to check if there is a simple fix before charging the big bucks. Theyve saved me money on multiple occasions!

So friendly to me AND my dog!

I have not needed to bring my car in, I do most of the services myself. But this one I could not do>> change brake fluid. In the past the dealership would up sell things, and at one point challenging me if I could do some of the scheduled work. But this time things went fine no issues, the work was done on time and in the time frame they said it would take. I will come back when needed.

Super flexible scheduling, clean environment. Service associate was really funny and personable and we talked about his favorite homemade smoke Mac and cheese. Happy that my new Subaru service place isnt lame. -Joe

Service Dept. Is top flight.Took the car in early, they kept me abreast of progress, and had me out in a very reasonable time for the services performed.Excellent, service and customer oriented staff.

Wyatt Johnson is always so great and professional! I had issues with my air compressor and they were able to quickly diagnose the issue and make an appointment for me right away. I didn’t have a ride back to WJ when my car was ready and they sent a Lyft for me right away. Huge shout out to Joe and Dawson for taking care of me and always great to see Marvin and everyone else there. I always get my car serviced at Wyatt Johnson because I only trust them with it and know I’m always in good hands!

Martin White gets 10 stars! He was excellent today but today was a fix it visit from what was done yesterday. Yesterday I had crossbars put on my car which I negotiated in as part of buying my car. Reasons for 3 stars:1. The physical crossbars were ordered and in store about 3 weeks ago. BUT they could not give me an appointment for 3 weeks. The actual installation took less than 1 hour.2. Everyone was professional and polite yesterday but did not explain anything to me about the crossbars. Martin did! He showed me the tool someone stuck in my glovebox and showed me how to use the tool. If this has been done the day the bars were put on or explained on the phone when I called - I would not have had to revisit the store.3. When I called the people on the phone kept inststing I leave my car...I live in Nashville and this took less than an hour. No manager ever called me back either.

Carried my ‘19 Forester in to be serviced and left in a brand new ‘21 Outback. Josh, our salesman, was down to earth and all around great! Kera, in finance, made the last bit of the car buying process awesome!

So awesome!! Great people, great service and better prices.

Heather Peterson was an awesome awesome lady she did a very good job very professional and did everything I asked thank you

They checked my tire pressures because it had been low on two passenger side tires, they checked all four tires for a leak. All four looked fine, so they put them back to regular psi and sent me on my way

The staff is always friendly. Everyone is very helpful. The waiting area is very comfortable and there’s always plenty of snacks, water and coffee!

My experience with these guys has had to have been the most professional and informative service centers that Ive ever used. It was super easy to make an appointment and show up with an accurate time of completion.

Martin was a wonderful service representative. He explained every detail and answered all our questions. He was amazing to work with.

They gave me a deadline of 1hr-1.30hrs and they finished within that time frame for a transmission flush. First impressions were amazing!

Ouir Forester was due for its 90000 mile service. Previously we had used Subaru downtown Nashville, but for reasons we decided to go to Clarksville (from Bowling Green KY). We could not be happier. Great service! We were welcomed by Renee who took care of us and kept us informed all the way through the service on the various things we needed doing as well as the service. The waiting area is clean and well maintained and we really could not be happier with the whole process. Wyatt Johnson Subaru is our dealer of choice now, best service since we left Colorado where every other car is a Subaru. THANKS!!

The team at Wyatt-Johnson Subaru has been SO helpful as I navigate major car repairs. The manager, representatives, and service techs have given me excellent customer service. They really go the extra mile!

Employees could not have been nicer or more helpful. Service was performed even faster than estimated.

I was late due to heavy traffic and they worked me in and were still timely with the service. I appreciated their flexibility on a Holiday Weekend.

The entire staff, from the service department to the parts department were helpful and friendly during my first trip there. My appointment was at 9AM and I was out of there in an hour and a half Lounge is a great place to hang out with wi-fi!

This is our 2nd Subaru Forester. We love it & the friendly service we get from everyone we come in contact with at Wyatt Johnson in Clarksville.

I took my Subaru Forester in for two recalls. They were friendly and even gave me a loaner for the day. The work was done on-time and I was notified of potential issues that will need to be addressed. Overall, I was impressed with the service.

Dawson, the service rep, was outstanding in assisting me with some questions I had about the car. He was professional, courteous and took the time to fully explain the best way to help me resolve the issue.

Thank you Mr. Marvin for your excellent service today.I appreciate all that you do.

Martin was great to work with. Very happy with my routine service.

All of my experiences with the service team at Wyatt Johnson Subaru have been fantastic. They keep me informed, they do what they say, and I trust the work that they do.

Took my car in to get some things checked out. Service rep was very polite and quick to give to details on the results. Techs did a good and quick job on the Service as well

Service rep went out of his way to help me. Offered suggestions and kept me informed of progress.

Horrific. My car and I were TOTALLY FORGOTTEN.I waited patiently for 3 HOURS, only to discover the service Forman had not bothered to pull my car in, he went to lunch, came back having apparently lost his memory and couldnt be bothered to check his paperwork. Why YES I had a scheduled appointment. Check in desk was AMAZING and put me in a loaner. However, this basically took over half my day.Moral......DO NOT SIT PATIENTLY BELIEVING. KEEP DRIVING THEM CRAZY OR GO SOMEWHERE ELSE

Professional and timely service with NO upsell.

Great people to work with. Very patient and kind. They are willing to work with you. One dow side is the poor communication or lack thereof.

Marvin Landry and his crew have always taken great care of me and my vehicle. I am always greeted by name and kept informed while waiting for my car..

Everything was done professionally and the staff is very friendly and helpful.

Great service. Kind people

Dawson provided excellent customer service and was very professional.

Very nice staff and the techs are great

The people in the auto parts section were extremely helpful and knowledgeable on their job made the best out of a bad situation on my end was blown away with the expertise Renee Goertz was the one that guided me and kept me updated

Waiting area is always clean and comfortable. Service time is usually right at the amount they say, sometimes over or under but nothing drastic.

Excellent and great folks to work with

Excellent service and friendly staff

Dawson was my point of contact for my appointment and he was very helpful and kind, as are the other staff members in the service department. I would absolutely recommend this dealership.

Took us in immediately, did the recall repair, and out within an hour. Professional and kind

Performed 30,000 mile maintenance. Staff was friendly and facility was clean and comfortable.

Awesome friendly staff, great service.

Excellent service!

Everything went well. Everyone was friendly and polite.

Fast friendly service

Called yesterday morning to see if I could get help to reset low tire warning light or need appointment, no call back. This a.m. took car in after waiting 5 hrs., Warning light reset, rear brakes done and tail lights fixed . One salesman said you were here when I came to work and youre still here at lunch.

Mudflap came loose but part was out. They secured the flap & ordered the part. Will call for service when part comes in.

I have bought 4 Subies from Wyatt Johnson over the last 20+ yrs and had all of them serviced at Subaru Service.

Quick and professional. 🤘🏼

The dealership is professional and treats the customer very well.

I will never be going back here I was charged way above standard service value for the offered services

An issue I asked them to check out during the service was not even addressed. Disappointing.

Dawson was great!

Always super friendly :)

Good job.

They have gone above and beyond and I will continue to use them

Great service

Everything was great!

Great job

Great service!

Provided recall service

👍great

Oil change and tire rotation

Tire rotation

Mike Gemetta is amazing! Has helped me with three cars!