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Metro by T-Mobile
7817 Sunrise Blvd, Citrus Heights, CA 95610, United States
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Metro by T-Mobile
Comments
Ru
Review №1

These people are awesome!! I came in with some issues with my phone and they took their time to help me resolve it and went over some upgrade options to consider for next time, I appreciate the fact that they did not outright push a new phone on me instead they were eager to help me first with my existing one. I would highly recommend them to my family and friends. Thank you!

Ba
Review №2

This is a store I know I can always trust to take care of my needs! I’ve referred all my family and friends when they have any concerns or need a new phone. The employees here are very professional and under the new management you can tell a difference within consistency, patience and knowledge! Overall, great experience and I will continue to come to this store.

Br
Review №3

I came in to pay my bill and was considering upgrading my phone. Omar made it easy to pick out a phone that worked for me and had everything I was looking for, and even helped set up the phone after everything was transferred

Ju
Review №4

I am a returning metro customer and was helped today with a phone upgrade by store representative Omar. As a customer with a disability I was very appreciative with his assistance and time he took to answer all my questions. I will continue to use this metro store and refer to friends and family

Br
Review №5

I was very happy to switch over to Metro from another wireless carrier. With help from Danish in the store things went very smoothly and I can see myself being a good customer for years to come. This is fast service and I’m really liking it a lot!

Ch
Review №6

Bad service. They hake my one. Phone. Be care full on the the stores !God!forget my enemies! God bless all 🥰🥰

mo
Review №7

This place is very professional. I came into buy a phone and the representative greeted me at the door right away. He then proceeded by coming over to assist me in helping me pick out a phone. Transaction was very fast and smooth without any hassles. Will definitely be my go to location!

Af
Review №8

I absolutely love the new management. Everytime Ive any kind of issues with my phone this is the only store I can think of. Abed is very professional and love helping me with my issues. Im definitely recommending this Metro store to my friends and family. 👍🏼👍🏼

As
Review №9

The staff under the new management is so friendly and welcoming. They will help you with everything you need. Definitely worth the visit. I Highly recommend this location to everyone.

Me
Review №10

I had an Awesome experience today upgrading my phone. This store is very helpful and have lots of selections for accessories. The new management is pretry cool.

Jo
Review №11

This store is now my main store! I was treated like if I was family! I went in with issues and left with a smile because of how professional and how quick they solve problems!! I totally recommend this location hands down the best! Keep up the great work guys!!

sa
Review №12

Above and beyond👍👍Albed and Dulce are super friendlyand VERY helpful.A five star experience 😀

Mi
Review №13

Came in to get my son an iphone 12 pro as an upgrade for his birthday. Was able to walk out of the store with everything i wanted in timely fashion, would recommend this store to anyone needing help with a metro phone

An
Review №14

Its the place in town best service personable and always fixs any issue I have also best sales reps..

Mi
Review №15

Had a very good experince hete at metro the clerk. was very helpful

Mo
Review №16

Came in looking for phone accessories because other stores were out of what i was looking for and ended up getting a great deal on two tablets. Omar was very helpful patient the entire visit

Ja
Review №17

Karina was very helpful very informative and she helped me with everything I needed she had me in quick fast and out by the time I needed to go to work without Queen I dont know who what would I be thank you very much T-Mobile and Karina

Sh
Review №18

Zak was very helpful in getting me my new phone and helping me transfer over all my information. I would recommend anyone in the area to come here!

An
Review №19

This store is definitely worth driving for! The new management has definitely made a change thank you for the great customer service will definitely recommend to everyone!!!

Lu
Review №20

Its the best Green papaya salad and Red Curry great service

Vi
Review №21

I came in to ask some questions to switch from another carrier and the service I received from Tony I will definitely be back.!

ch
Review №22

Came to the store with no idea what was going on with my phone but zak was very helpful in helping me resolve the issue with it phone. He also walked me through how to transfer things onto my sd card as well! New management has most definitely outdone themselves with the customer service!

Lo
Review №23

Zak was extremely knowledgable! He helped me understand my data usage, why some texts wouldnt send, and also why my calls would drop occasionally. He took his time explaining and helping me understand all my technical issues and didnt make me feel rushed. All my issues have been resolved. Thank you Zak!

So
Review №24

Great customer service all the employees are really friendly and knowledgeable and the store is always super clean.i recommend everyone to go to this location

Mi
Review №25

Came in with a internet issue with my phone and they were patient and friendly while helping me with the problem I was facing. The new Management is definitely awesome thank you 😀

Fr
Review №26

Came in today because phone wasnt working, was politely greated by Karina, she took her time and had very good patience with me and my wife . Wasnt happy when I came in but I can say I left satisfied, and will be back to work with Karina when I have any issues in the future awesome clean store .

La
Review №27

Came into upgrade my phone was greated by a young lady named karina awesome personality super friendly and nice store very clean, she helped me look for everything i was looking for in a phone will be coming back

Ch
Review №28

I came here a few years back and stopped coming because of the old management treatment but i stopped by today and i must say the new management is very helpful and they took their time to help with my phone issue. Thank you and keep it up guys 😎

do
Review №29

Awesome New Management people! I came here few years back and stopped coming but recently seeing new reviews i devided to give them another try and Im not disappointed thank you guys for all of your help😎

Ka
Review №30

Really good customer service, they are always fixing any problems I have and fulfilling my needs!!

Re
Review №31

I love the new management, they are definitely helpful and I would highly recommend everyone to this place.

AB
Review №32

These guys are very professional and knowledgeable i came in a weird situation and Karina took the time and effort to actually help me!!

Do
Review №33

The new Management is pretty Awesome 👌 They helped me transfer my contacts from my broken phone. I would highly recommend this location to my friends and family.

Cl
Review №34

They are really patient and helped me with questions i had about my phone. I definitely love the new management and would recommend them to my friends ans family, thank you Karina and Abed 🙏

Ro
Review №35

Pretty awesome experience here, I was helped by Karina, shes extremely patient 👍

Ka
Review №36

Very proud of this team !!!! very professional and super knowledgeable at what they do !!! Ali is the man pretty cool personality makes you feel welcomed, Danish and Abed sure hired an amazing team !!! will always come back to this store no matter what or no matter the mile difference of where i live to here its worth the drive !!! ill recommend this store to all metro customers !!!!! good job Danish and Abed !!!

Ke
Review №37

I came in with an issue with device change and they took their time and helped. They are very patient and friendly I would recommend them to my friends and family 😀

Ri
Review №38

Came in to change a setting on my phone that has been bothering me for a few weeks, within minutes Omar was able to fix the issue for me with no problems at all, I would definitely recommend this location for someone looking for help with phone troubles

Ab
Review №39

Love this location there always so helpful and honest.

fr
Review №40

Great Service! Thank you

He
Review №41

I was helped today with my lg stylo 5 that wasnt turning on. Thank you Karina for being patient and taking your time to help me😎

Mu
Review №42

Good visit store is clean and ali was a great help

Ri
Review №43

Supposed to be open at 0900 and was not. Returned hours later to personnel that were lacking in customer service skills

Mt
Review №44

Good store clean and ali was good help

An
Review №45

Anne did a great job helping me today excellent service!!

je
Review №46

Awesome Support by Abed!

JE
Review №47

Very patient & friendly customer service, im a caregiver & she handled everything with my client in the most helpful way . thank you so much for making our experience so easy

Ca
Review №48

The owner of this franchise (Ray, I believe) is a lying and dishonest thief. I went into his store to sign my phone up on the $30 plan. He told me that it was a requirement to sign up on the $60 a month plan for the first month of service, so I did. After researching this further and calling the main MetroPCS corporate office, I found out that under no circumstance should a store require a new customers sign up on the $60 plan. I immediately contacted this guy back asking for the difference, $30, to be refunded to me. He refused and even hung up the phone on me. VERY POOR CUSTOMER SERVICE.Just today, my credit card company refunded the $30 back on my card as a courtesy service because this money was rightfully mine. I highly recommend that you dont do business here. This is the only MetroPCS location that over charges you for your first month of service. Save yourself the money and trouble and go to the other store down the street.

Sn
Review №49

Extremely helpful!

Ri
Review №50

Awesome people!

TA
Review №51

Thank you guys for all your help, I will definitely be back!

Br
Review №52

Reza was nice and super helpful. Received excellent customer service.

an
Review №53

I love going to this location Ive never had to wait more than 1 minute to pay my bill you girls are always so sweat, Ill never go to another store :)

Me
Review №54

These guys are super nice & have never had me wait too long. Its Metro- so I know what Im dealing with- But as far as customer service- they are def on point. Plus they always remember me :-)

He
Review №55

Great service John was so helpful

be
Review №56

Thank god for this store, thank god for maria! Ive only been a metropcs customer for 4 months now I signed up on the 4th, the sales rep confirmed that the 4th would be my due date for 3 months my service shuts off and I dont get my direct deposit til the 4th, its affected my business in the worst way, now after months of trying to get the issue resolved some dealers say they cant perform, some say unless my service is terminated for 7 days which I cant afford to do that, or having to be sent to a corporate store which I didnt have time for, one rep had told me it was tooken care of as well which it wasnt, I walked into the store needing a car charger, having set my expectations low I still ran my scenario with the young lady and she immediately got on the phone and took care of me the right why! I am more than pleased and satisfied with my experience at your location thank you so much!!!

Kr
Review №57

Quick and chill. Staff was nice n selection was good.

Re
Review №58

My purse was stolen with my phone, after getting my new phone hooked up maria offered to help me set up a new google account or recover my old one and i was so happy to get my contacts and photos back i thought they were gone for sure

fl
Review №59

Fantastic Customer Support, I love coming here :)

Ro
Review №60

The person running this store is terrible. He dosent give a sxxx about his customers. He thinks he is always right regardless of what he has told the customer. He is egotistical,bull-headed,and a phoney. He must have lied to get this store because he is a big black mark against metro and it wont be erased until that store is gone.

Ja
Review №61

Sucky service, the sales personnel appear bored every timeI Iwalk in. If you work at THIS location and you are reading this please step up your game.

Mr
Review №62

Well, they made me get a 60$ plan the for the first month. They said its metro requirement. This is the only store that does this. Plus they tried to charged my brother 10$ for something but he went to a another metropcs store where it was done for free.

Ni
Review №63

This clown will lie right to your face to sell a phone. When he doesnt set the phone up right he tells you that you have to take it to a corporate store when he was the problem in the first place.

De
Review №64

I would not recommend anyone to shop here the price is expensive and they will not give you the correct price.

Cb
Review №65

They sold me a phone supposed to be new end up finding out it was refurbished

ki
Review №66

Great customer service.

Da
Review №67

Slow service and guerilla sales tactics

2A
Review №68

Horrible customer service. the management is super unprofessional. Maria to be specific. tell your boyfriend to either stay at home or to get back to his job at Home Depot in the paint department

Ch
Review №69

Very bad customer service

Ra
Review №70

Very unprofessional employees

Ja
Review №71

Bad owner is rude

Bl
Review №72

Bad customer service

Py
Review №73

Never has any phones

An
Review №74

Very patient staff.

Ma
Review №75

Great

Ju
Review №76

Good

Is
Review №77

Exelente atencion se pide mascara para prevenir contagios y mientras espera el turno se puede platicar con otros clientes, la señorita muy amable y hermosa es exelente atencion siempre con una sonrrisa de amabilidad ademas si tienes una pregunta te explica todo muy bien respecto alos telefonos o tabletas tiene todo muy surtido de lo mas nuevo lo mejor...

Gu
Review №78

Good service

Dr
Review №79

Excellent attention

Information
28 Photos
79 Comments
2.7 Rating
  • Address:7817 Sunrise Blvd, Citrus Heights, CA 95610, United States
  • Site:https://metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7CQ119%7CGoogle%7C
  • Phone:+1 916-722-0158
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:10AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
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