Went into Best Buy, Citrus Heights, CA location on Friday morning, October 29, 2021. The store opened 2 minutes early and I just happened to be outside the store early to enjoy the early entry into the store. (I received notification that my new item was ready for pick up at the store.)When I walked in the store I was greeted and acknowledged. When I got to the Customer Service/Returns/Pick up line it already had a line about 10 people deep with one person at the register. I was immediately disappointed. But literally not for long, within seconds a second person opened a register, and greeted people, then a third person opened up. The line moved quickly and swiftly. Joann assisted me, she totally listened to me 100%, she was spot on accurate and understood my request. Vicki also worked with me to finish the transaction. She was equally enthusiastic about good service and happy to help me. She explained all of the details and completed everything accurately. I was pleased and happy. Thank you for exceptional service. Thank you for the high degree of sensitivity to your customers. All appreciated.

The only Best Buy stores I have purchased from are in the Sacramento area but Id each of regions are as customer friendly and helpful it is probably the best for customer service if any home and personal electronics chains.A typical visit:. I was visiting family a number of years ago when a new high performance pro camera was introduced by Nikon, D800. It was in very big demand and the large mail-order camera stores were 6 months backlogged. I had been living in another country where they would not be available for several months. Some dealers has increased the price from $3750 to $5000. When I entered I was greeted as usual smiling welcoming staff and this time it was by a young enthusiastic woman who asked if I wanted anything in particular (I had bought 4 laptops and many computer accessories from the same store in the past).I was only looking for a cable but mentioned u really wanted the D800 camera. She said she did know what it was but if it was available she would search until she found one. I was flying out in 4 days and was sure she could not find one.I gave her my card after buying the cable and left. She called to say she found out what the camera was and she was searching store by store in the inventory data system on and off for two days and reported she down two, one in southern California and the other in Florida. She arranged a stock exchange from the one only 600 miles away.At the last minute the store manager stopped the transfer because local customers wanted it. With just hours to go before my flight she convinced the manager of the Florida store to send it overnight. I picked up my new camera on the way to the airport. What store has staff so dedicated to pleasing customer? Every encounter before or or since has been the most helpful and enthusiastic.

Do not get your phone screens replaced here!!!! I suggested that my dad replace his XS max screen at this location because they use genuine Apple parts so I figured he would get a better product then those 3rd party places. There are many repair shops to charge a third of the price.Several months later and there are huge lines on his screen and within a day the amount of lines multiplied and got bigger and bigger. No other damage on the screen whatever. Phone is in pristine condition. And now they’re telling my dad that because it’s been longer than three months and that he has to pay another $350 to replace the screen. Horrible customer service. And my dad‘s phone is literally dying as we speak so now he has no choice but to pay another 350 for another screen. I would expect much better customer service and guarantees from a big company like this. Not happy with the lack of accountability of selling us a defective product. Manufacturing warranties exist for a reason. Apparently Best Buy is exempt.

Shes awesome. No name tag. My computer went super slow and she handled herself well. Thanks Best Buy

Very helpful staff, always nice. Well stocked. HIGHLY recommend the extended warranty on whatever you purchase, you wont be sorry!

Employees where very helpful and very friendly. we bought a new refrigerator and the very next day we received a call to make sure we are happy with our refrigerator now that customer service

I’m so glad to get the best customer service I’ve ever seen from the best customer service Nancy and I would like to give her 10 stars ⭐️ Thank you very much

Jacob was amazing! I had a problem with a brand new laptop and he went out of his way to fix it and help me set it up so that my technologically challenged personality could understand and use it! Thank you Jacob!

Had to find and decide on my own stuff. When I asked questions from the employees was pointed to where I cd find the items but no offer to help/upgrade etc. Over and above Service does not seem to be this stores priority which is a shame as I am in the market for a new computer. I will probably go to a best buy, but not at the citrus heights location. That being said, the items I did purchase were quality and everything works.

Miguel was great helping us get a new TV for my mother-in-law.

I am a programmer, and one day my notebook told me to buy, in one click I bought a new notebook and the quick delivery surprised me, I also really want to thank me, Mr. Cruz, manager of two stores, for the good service.

Great service. Everyone there is very polite and nice. Id recommend going there. Great prices as well.

Took 45 minutes to get help. None of the actual items I was looking for from the website were on display. Only reason for 2 stars was the cashier who sent me to customer service to test. The customer service person got mad and wanted to know who exactly sent me their way for an open box item. She was nicer after confirmation but anyone who wants to try an open box return should be handled way nicer.

I honestly have no idea how this place is in business. They have zero intention of providing a service in a service economy.Cant call them. You get routed to a call center that doesnt pick up a phone after being on hold forever. If you want anything, you have to drive there and ask. No one knows what they are talking aboutThe last time I was there, I purchased two cameras for my car. Before I left with a quote for installation of $60 each which matched a review online. I go back to schedule the appointment to have them installed and they quoted me hundred and something each and told me they only carry appointments during times when the good members of society are working. Id also have to wait over a month for an appointment.Ill find someone to do it elsewhere.

Negative rating is for the corporation and not this store. We bought a Geek Squad service contract for a new refrigerator. When we attempted to contact them to schedule a service call, we were either placed on unacceptable wait times (30-40 minutes) or disconnected after 20 minutes. When we were sold the contract, we were told that the service scheduling and many other services could be done using their app. When we went to use the app, there was a message that directed us to call for a service call and there were no useful services available. After a few weeks of trying to call for a service appointment, we decided to go to our local Best Buy store to see if they could schedule the service. We were told they may have to charge us to schedule the service call, but tried to intervene on our behalf by calling the number we had been using. The service rep also was placed on hold for over 50 minutes before being told that he was in a queue that would last about 7 minutes. The customer rep finally gave up after 15 minutes of receiving the queuing message. The customer rep was very apologetic about the problem and didnt really know where to direct us to get resolution. Ultimately, while we were winding up our visit to the store, we used the Contact us section of the Best Buy website to get help via a chat window. The chat rep was able to help us schedule a service call in a few minutes.

Price matching at this store is awesome. Management here truly understood customers first policy. My new favorite Best Buy !!!

I used curbside pickup and was patiently waiting for purchase to be brought to me, however I realized it was taking a lot longer then usual. An employee who had already helped curbside for a customer walked passed my truck and stopped to ask me if I needed help and of course I did, so the gentleman that was dealing with curbside purchases, couldnt find my order so he went back into store to find out where my purchase was and I was on my phone figuring out where my order was and for some reason a different store was listed for me to pick up purchase. So long store short employee from Best buy when above and beyond customer service for me without even asking for his help. Very impressed. There needs to be more people like the gentleman employee who ROCKED THE CUSTOMER SERVICE I received.

Best buy is best buy. What more can you say?Great customer service all around, decent product supply and knowledgeable staff in each department.

I have no big issues with Best buy. I recently had to return a tablet because they would not price match Amazon because of my membership price. Thats a good need to know. I personally prefer going to a store if I have electronic issues.

Robin is awesome! We had some many questions and Robin answers them all with a smile and laughs. I had 3 different purchases and Robin made all 3 amazing and explained everything. I feel good about every purchase

Biggest size best buy store Ive ever been, they got everything you need

40 minutes of waiting for the manager ... .. after that, apparently a security guard came, he sincerely tried to help me, but I understand it is not his job. Another 15 minutes of waiting for a new manager ……. and nobodyMy opinion is that it sucks…. Dont waste your time

Waited for 1 hr and was told i didnt have an appointment at the geek squad, after i scheduled 4 days prior… not cool

I wouldnt trade this geek squad for anything they are always help and know exactly what their doing I trust them with all my desktop, laptop and everyone Ive worked with at this location has been honest and trustworthy.❤️💕

Great consumer service. Helped me find what I needed and was able to tell me which product would be the best.

My experience was decent. I go there sporadically for minor things or a sale, but I do my research and know they can be a little pricey compared to other locations. On this occasion I was looking for car door speakers which they didnt have what I needed. Not their fault. Ever since the height of covid, vendors and deliveries have suffered immensely. So like them, many stores keep many things at the warehouse and have them delivered directly or to the store after you pay. The search Continues

Glad Best Buy is still around. I like this store. Not too crowded and well stocked. Staff members are quite, knowledgeable, respectful and helpful at same time. I like that I can still get a feel for the products youre shopping for and not take a chance with ordering stuff online and end up returning it. I went to buy a bluray set and the price is great and also came with digital movie codes to boot.

The girls that worked in the phone area does not set up the phone for me because she says they cant. But when there is a male there they do it for me. I been to this bestbuy 3+ times to get a tracphone. I dont know if its because of she isnt qualified to do it or if she is lazy. I understand it is a hassle to do,, but to my knowledge its her job.. When I go back soon to get another phone I will not go to this location.

Purchased a new TV and the service was great! Thank you Best Buy!

Latifah was amazing, super fun to talk to and brightens up the store, I wish there was a place on bestbuy. Com to leave a good review for her! Store is super welcoming and fun even to just shop around

It looks like they are open inside, I cant wait to go in for chips and salsa.

Stock is very low. Better to shop early since Christmas is coming quickly

Usually Best buy is fantastic memorial day however was frustrating the store was not that busy and I waited almost 40 minutes in the appliance area and finally had to track down another employee to help me. Employees would come over to the appliance area look at me and walk away. I was frustrated as one young man was explaining a warranty to two women of course good looking for over 30 minutes while there was a line of people waiting. Although I did make a purchase today it was frustrating to see employees just standing around. On the other side of that the cashiers were great customer service was great. Im a contractor and all I can say is sales staff watch out you can be replaced

Probably the best brick and mortar place I know for videos. Otherwise, I was disappointed by shortages in a lot of product categories. Hoping theyll be better stocked after the pandemic.

Tevin & Mitch helped me out a ton, and were incredibly nice (both of them!). Top notch customer service not expected, but with Mitch of Tevin it was their best reccomendation 100%!

I went to the store for a router. I wasnt sure what I needed. The salesperson there was extremely knowledgeable and helpful and courteous. I got exactly what I needed at a good price.

Best buy is always good. And I do get good customer service at that Citrus Heights store. Anytime I ask for something they walked me right to it they dont just point. Thank you

Nobody wanted to help me with a TV purchase. When I complained to management and told him he lost a customer, he said Were short staffed, have a good day I took my business to Target and bought a TV there.

Antonio and Bryce are gems of the computer section. These guys have your absolute best interest in mind and made me feel completely comfortable with the entire sale process. I highly advise anyone who goes to Best Buy in Citrus Heights ask for them specifically when making any computer related purchases. If TJ their manager is reading this, please give them a raise as it would suck to lose such assets to your store location.These guys go above and beyond... Again ask for Antonio or Bryce from computers.

I have very bed experience with manager store he is very root and he know hes fail and he not apologized im not recommended this store

Considerably helpful with any questions I may have had and help with locating and purchasing the best rated and cheapest consumer items you can find

This place has great garden plants, I think they have a better supplier than Walmart or Home Depot. I really get a good crop since I have been buying tomato plants from them. Good quality garden and outdoor products and decorations too.

Jonathan was very helpful. He understood what we were looking for, ordered it with ease and everything was delivered on time.

Youll always find great offers here and people are helpful.

Ordered online, in and out of the store within 3 minutes when I picked up my order. Great job!

10% of the workers are knowledgeable and enthusiastic. The rest are not.

Had my cable and was out in less than 30 min great service .

Purchased a speaker on 5/6 and returned today 5/27. The gentleman stated i have 30 days to return when i bought it, which was not true. When i returned it i could only get store credit which is nonsense. The manager was no help either. He came and act like he was going to try and over pass the system with a code but literally was there for 30 seconds and walked away. Like im literally only a week late. Give your customers a brake! I will be calling/emailing corporate tomorrow.

I went in to spend a nice amount of money, and not one person assisted me. Two women who obviously worked there walked right pass me and said “ someone will be with you shortly “ I waited 10 minutes, no one assisted me, I finally walked out. It’s so sad that quality customer service doesn’t exist anymore. I’ll never step a foot in this store again. Poor staff.

Staff is able to find item in store that seems a bit disorganized an missing items. Got a wifi range extender, a 65 in tcl budget TV, and a 3.5 mm male to male stereo patch cable (not sure where it came from). There ware no tcl sets plugged in for viewing comparison, but went with online reviews and desire for Roku based system. Added the extended warranty. They helped load into SUV.

Tried calling this place and only get a robotic voice..no human to help you.Try Walmart instead

I needed a modem in a hurry. Without any prior research, I went in with only 15 minutes left before the store closed. A very nice, very experienced, girl helped me. She showed me the available modems and recommended one that she uses at home. She said it is the one that Comcast usually suggests as a replacement for their modem/router.So I was out the door inside eight minutes. I was absolutely thrilled.In addition, the store is big and has lots of choices. It is clean and bright and well organized. The three employees that I talked to were all delightful and very helpful.I would recommend this Best Buy any time.

Good people took enough time to handle my order...Thanks for the customer service...

Its a Best Buy. What can I say? It is a big version and it is clean, pleasant and well maintained. The people there were willing to look a while for a special item I needed. Its nice to be able to see stuff before you buy it.

All is good, no mask anymore.There is a public wifi. Only personal sometimes annoying asking several times to open their credit card even if I already said several times that dont want to.

Went to pick up an online order which was easy peasy no line. And on an impulse decided to buy something else in which I needed help with and that went smoothly. I was in and out of that store within 10 minutes and the employees were friendly knowledgeable in their area and worked efficiently.

Great service you find everything, on my visit they treated me very well and I found what I was looking for

Friendly staff. They recycle old electronics for free so thats nice

This was also an awesome experience this week very happy with the Citrus Heights Best Buy store everything I need and I dont have to go to Amazon to get it

Really? Its Best Buy. The floor staff was very helpful, would be nice if that extended everywhere

Great place to find electronics was a little surprised that they dont sell Xbox one or PS4 in store anymore just online.

The extended warranty is a rip off.Geek Squad did NOT only replace the part, but broke another!!! They didn’t make a claim. We’ve been 4 days without a tv, now waiting for the new parts that the two incapable techs broke.After 7 hours on the phone I was finally given the number of the insurance company to make a claim. Now we have to wait another 48 hours.You can’t talk to a live body, they don’t care. Best Buy SUCKS

I had the most amazing customer service here. I barely know anything about electronics and Alexa etc. So I asked for help. Brian was the employee who assisted me. His manners are impeccable, he answered all my questions and didnt rush me. Ive never had such wonderful service at any store. Thank you Brian...from the Lady who asked so many questions about Alexa...

I buy all electronics and appliances here. I like having them installed and my old one taken away. Fast, quality installation. Ive had great service in every department. Most recently, Mike in kitchen appliances was awesome! He gave me his extension in case I had any issues and was very knowledgeable. One doesnt always find that anymore. Ill be buying more appliances from him!

Great service no pressure to buy helpful employees lots of selection

Had a Samsung s21+ screen protector installed by Linda. Great services with a perfect install!

Love this place to get my tech needs from sound systems to my video game needs. They always have what Im looking for and if they dont they are always willing to help you ordering it online.

I like the products at this store. I recently bought a laptop that I love, but I have a problem with their store policy. I originally placed an order online for the laptop. Checked my store account the day before pickup and I was informed the item was sold out. I never received an email either. If I never checked I would have been sitting at curbside pickup for no reason. Then I noticed the money was refunded, but there was no official refund notice from my bank or Best Buy and no announcement that the store would take the money out of my account if a laptop became available. So, needless to say Best Buy contributed to an overdrawn account because they never stated they would withdrawal the price of the laptop again once it became available. If this behavior is in the fine print then I would like to see it with my own eyes. It seem like this policy can be bad for business.

Depends on what time you get here, sometimes itll be a great time other times itll be so noisy you wont be able to hear each other over the music, overall when you get a nice day youll have a blast with many of the staff actually capable of telling you what might be best for you as many are tech enthusiasts.

Any day I get to go to best buy is a good day in my book. Always had a good experience dealing with them, one of my favorite places to shop this includes all the locations in my vicinity and there are several which is great because when one does not have what I need usually the next one does. If you know what you are going for it makes it easier though because occasionally Ive been given incorrect audio install parts but was no big deal cause I got to go back again! Will also price match which is icing on the cake!

Best Buy always has some great deals! Recently bought my first set of washer & dryer here that is a samsung brand! Not over 2 Grand which I was happy about plus delivery and installation was amazing also! Thank You!

Love best buy. All your needs can be taken care of here.

I was there Saturday before Christmas. I wanted to have my order brought to car. It took a few hrs longer than they said, but it was a very busy day. The email came so I went and I just parked followed the instructions and got my order. I did notice the store was very busy. I did not want to go in because of that. I think we should all do it best no to get sick so when it comes time for your shot your not sick. Or they wont give it to you.Definitely order and have them bring to your car.

Always love the deals and AMAZING customer service!!

I refuse to give this store any of my money. The clerks were rude, sarcastic and unprofessional and when I asked to speak to a manager instead, he soon showed and was no better. They expect you to stand around forever waiting for assistance and then show up with an attitude.

Worst ever....went in to get cables for my new series 8 Samsung Chrystal Clear UHD TV.....THAT WAS DELIVERED LATE AFTER FATHERS DAY! well customer service decided to give me a $50 best buy card......well let me tell you I thought I wS having to fill out a survey....unbelievable! No card ever came by email . No were so sorry we ruined your fathers day... not a thing and get this...the manager couldnt check on the card cause he couldnt get thru to customer service....so guess what best buy! Youve lost a customer of over 20 years and you dont care......not a bit.

Great prices and service

Best Buy has always been my favorite place to buy my electronics from TV to laptops. I will not buy from no where else but Best Buy.

Always liked this place. Saved $250 on a Sony TV. They are understaffed so its a patience test. Associate was knowledgeable.

Staff is always friendly & courteous. The store is always clean and well organized. I love their price matching policy. If you ever need to return something they never make it a hassle or make you explain or justify yourself which I appreciate. This is by far, my favorite Best Buy location to go to in the Sacramento area.

Thanks Geek Squad!! They were able to help me out with my GoPro/laptop issue. It took some team effort to solve it. Over all my experience today 12/3/20 was outstanding. I was lucky enough to get help without an appointment, but they highly suggest to plan ahead an make an apt. BEST BUY in CITRUS HEIGHTS ROCKS!!!!

In my experience the advise given at this store is usually directed towards spending more rather than getting the right item for the purpose you want it. Im not a fan of the Buy More philosophy. This store is slightly better than the Roseville store but not by much. Its soundly in the /Meh+ range.

What a fun place to be. So many interesting products and friendly folks to serve you. My Wife and I have bought many items from this particular store. If you have never experienced a Bestbuy store..come to this one.

Good customer service.. Good location from me..Im best buy member.. Sometimes good deals!

Found lots of good deals and what i was looking for staff was friendly and helpful.

If I could give zero stars I would, Im so frustrated with Best Buy. All I want is someone to return my call regarding the new tv I recently purchased but thats proving to be unattainable. Ive been waiting for 4 Months for an appointment!!! Ive called and spoke with many people (Rachel, Josh, Malcolm, the list goes on) but so far no one has been able to return my call. So unacceptable, unprofessional and you get the gist. Buy your tv elsewhere. Id return mine but I like it...

Can find good electronic staff out there

Picked up my TV I bought from Amazon. Really quick, she even brought it to my car 😁👍👍

Its nice but the security definitely judges people by the basics of appearance. Theyll stake out your car if you are waiting for a disabled person and treat you like a criminal. I understand its their job. But they shouldnt be photographing customers cars when they have no reason to.

Terrance was amazing. He took time to figure out my printer situation. He told me in Laymans terms so I could understand.

A horrible waste of time!I went to buy a drone.I stood around for 20 minutes trying to get help, nobody approached me to greet me or to ask me if I needed anything. When I asked for help nobody came to help me I just got a couple of employees saying they will send someone over right away and 45 minutes later... I ended up buying a drone on my cell phone from Amazon

The customer service rep at the returns counter was super helpful in exchanging a printer that we were not satisfied with. Not only did they help me select a printer that was suitable for my projects, but also had it shipped straight to my door, for free. I recommend this store.

Its nice to not have to drive all the way out to Roseville or Rancho Cordova

It was okay. We were greeted right as we entered the store. They asked if there was certain product in the store to help us faster. The store wasnt busy but did request that everyone who entered wore a mask. We did our shopping and left. We were not pressured during our shopping not.one time. I will return to do my electronic shopping.

The cell phone associates were very helpful in helping me get what I came looking for inside the store. And I got myself a new set of wireless headphones to go with my new smartphone.

Not one person asked if I needed help. I patiently waited to speak with someone but after being ignored too many times I left. Its important to have customer service skills when working a customer service job.

Love the stock on hand and the computer guys so helpful! Wish they had more who actually knew what they were talking about! Overall great place

Its best buy. If you like it, you like it. If you dont, you dont. Were looking for something else (& NO, scamazon is NOT the answer).

Great customer service!!! They actually have computer people that will help you with all your electronic needs!!!

Always have what I need