I can not echo the positive reviews that others have provided.I did have to bring my vehicle back 2 times after it was finished.My issues were poorly aligned body panels, paint on the windows, and a door that does not close properly.I gave up after picking up the truck and finding there is still paint on the window, and the door still does not close properly.I resolved the issues elsewhere.To be fair, i gave 2 stars, other than painting the windows, the paint job looks good.

Dear reader,Youre likely distraught after an accident damaged your car. Youre confused and angry and just want to find somewhere that will make everything right again. Well, look no further! The team at Gary Rains is the absolute best. From the top man Denny, to Michelle at the front desk, to the talented technician, everyone in the body shop, even the detailers! I promise they will return your vehicle in better shape than the day you bought it. Seriously. If for someone reason youre looking through body shop reviews and you havent wrecked your car-- just go ahead and wreck it already so that you can experience the amazing service from the team at Gary Rains. You WILL NOT find a better shop in Cincinnati. Facts.

Gary Rains Body Shop did an excellent shop on my 2017 ford fusion, it looked even better after then before the accident. I was frustrated with everything that was going on, but they made sure to keep me updated every step of the way and made sure my car was done in a timely manner since i had to pay for my rental. My car was done 6 days before they originally estimated it. If i have ever need body work done again I will DEFINITELY be back!.

My 12 Civic got into a fight with a manhole cover and lost, through my insurance I chose Gary Rains and they did not disappoint! Took my car in on a Monday and had her back by Thursday. My dog appreciates the speediness so he can have his car rides back and I appreciate my car looking good again.

I had the unfortunate circumstance of heading to my car in the morning for work and realizing my rear bumper was smashed. Fortunately, the other driver left a note for me and made the “recovery” that much easier. Mad props to him for doing that!Their insurance company recommended Gary Rains Body Shop Inc. at the top of the list for my repair options.... So glad I took the recommendation! Absolutely did an amazing job, you could never tell it happened! They had me drop it off Monday morning and had it looking new and shiny by Wednesday afternoon. Seriously, if you need help on where to take your baby for repairs go to Gary Rains!

They did such a great job on my 2017 Toyota Yaris IA.. rear quarter panel, and rear bumper. They were polite and professional. They explained everything clearly and I didnt have to sit around AT ALLL before or after fixing my car. I swear I spend less than 10 minutes in the shop all together lol!! I really really loved my experience with this shop. Thank you so much to the people who spent time on my vehicle! ALSO THEY DETAILED MY WHOLE CAR, INSIDE AND OUT!!!

The team at Gary Rains Body Shop were great to deal with and did a beautiful job repairing the front fender and bumper on my 2020 Honda Pilot. Its looking like new again. From day 1 they were responsive to our needs, kept us fully informed through the process and completed the repairs ahead of schedule. Their work met all our expectations. While I hope never to have a need, I would definitely use them again.

The people here are amazing, very friendly and they did an awesome job on my car. quick service too. highly recommend!

I very much appreciated my experience with Gary Rains. This process was extremely easy due to their diligent and friendly service. I was pleasantly surprised by how quickly the damage on my car was repaired and will be returning to them for any future needs!

These guys are top notch! Superior customer service and they truly care about their customers!

Yes I would let people know about this shop😁😁

Thank you to the folks at Gary Rain’s Body Shop! My car looks better than when I bought it! Got it done much sooner than I was expecting. Don’t get attached to your rental for more than a couple days! WOW!

Rocky was responsive, helpful and friendly. The shop kept us informed through the repair process even calling us to get scheduled to get us in quickly. We will continue to use Gary Rains whenever our cars need work!

Everyone was really welcoming and very nice. They did an outstanding job on my repairs!😁 They turned bad, and otherwise dreadful event and made it into a pleasant experience.

After my SUV got rear-ended a few weeks ago, I was worried about finding a reputable auto body shop to make a quality repair to my early model Ford Escape. I’ve loved this car for 13 years! My insurance company highly recommended Gary Rains Body Shop, and I’m glad they did. Working with Rocky to schedule the repair was so simple and easy; he’s a nice guy that cares about his customers. The repair to my Escape looks flawless and the paint work is beautiful. Without a doubt, I’d recommend Gary Rains to my friends and neighbors!

Everyone I encountered there was very friendly and professional. My car looks brand new after the back end, bumper, and tail light were fixed on my Honda CRV. They took care of communicating with both the insurance company and Enterprise Rental. I was even able to pick up and drop off my rental at their shop. Im a repeat customer.

I cant say enough good things about the guys and the work at Gary Rains. I worked with Mike and Rocky. Very professional, considerate of your time, and treat you with respect. After somebody backed into my car, their insurance company recommended Gary Rains. What an AWESOME job they did on my car!I highly recommend Gary Rains Auto Body.

In my opinion, The best Auto Body Shop in Cincinnati.Gary Rains treats you as if you the most important part of his business.After I dropped my car off, Gary Rains handled all contact with the insurance company, getting all the additional repairs approved.The body work was done in a timely manner and I couldnt find one defect in the workmanship.Five Stars and two thumbs up!

It took me 28 years but was in my first fender bender. My insurance company suggested Gary Rains as it was close to where I live. They called as soon as they got the referral from insurance and setting up the time and getting the work done even quicker than expected was a pleasant surprise. The repair was great and they made the process hassle free. Highly recommend.

Fast and professional service. You cant even tell the car was damaged. Rocky and the guys were quick to answer questions. Having a car damaged sucks but they made the repair process pretty painless.

AMAZING! Best car repair shop I have ever used! Was recommend to me by a friend and I recommend this to any and every one! They explained everything in simple terms and always kept me in the loops. Great service, great company!

Had to have the passenger side replaced due to side swipe. Gary Rains was very professional and accommodating to my schedule. Kept me informed of progress and was flexible due to my schedule. Would highly recommend Gary Rains Auto Body to everyone needing body work done.

From the first phone call to the finished product, Gary Rains Body Shop provides timely estimates, exceptional customer serviceand the ultimate in professional auto body work. Rocky’s expertise and knowledge of this business from start to finish combined with top notch skilled workers makes for a flawless experience and perfect product in the repair of anything from a scratched fender to a total disaster. I highly recommend Gary Rains Auto Body for all you car care needs.

My family has been going to Gary Rains for years. They recently fixed damage from a deer and the job they did is incredible. They always are so happy and grateful, and I would recommend them to anyone who needs body work.

Great to work with, friendly and courteous, did good work. Thanks!

Gary Rains Body Shop did a awesome job fixing my car! It looks brand new! I received great customer service and everyone was friendly. They even detailed the inside of my car.

All around great experience. They had me fixed up quick and fixed up right. I would highly recommend.

Do not recommend for anything!Made an app for a quote, show up early then get told no one is in town. Not the way to run a business. Street sign looking for mechanics.

I was in an auto accident and they did an amazing job fixing up my vehicle. They were very respectful and helpful. They worked with me and help me with getting rental car situated. And my car looks amazing with only being in the shop a few days! I am highly satisfied with this body shop.

Gary Raines is the best place in Cincinnati to get auto body work done. They are professional and do seamless work. And the two times I’ve had work done on my vehicles, they were on time and did a perfect job. No complaints.

Personnel professional, knowledgeable and friendly. Felt comfortable dealing with them. Extremely good work on body of car.

They were really fantastic especially joe and Rocky who were really friendly and very confident to talk to me and really explain me the situation

They were great to work with from start to finish. Highly recommend!!!

This body shop is amazing. My truck got hit twice within 4 months and they fixed it both times. Second hit was pretty bad and got it done in a week! They did a beautiful job. Got it back the night before thanksgiving. Very impressed with them. Joe and Mark put in the extra effort to get it done. I highly recommend them

Very fast and professional

Very friendly and accommodating. Excellent work.

I’ve never been treated so rudely in my life.Guy at front desk insisted I have appointment for two inch scratch being handled by insurance. Upon arrival he wasn’t ready and had he standing around in a freezing unheated space.It got worse from there, they didn’t take proper pictures so I had to go back, 30 minutes away for second estimate. Then after the insurance company refused to do all the add on and not needed work, this same incompetent guy called and said he had wasted too much time and he didn’t want to do job. After offering to pay difference out of pocket he said let me see if we want to do it. By this time I went to Lexus and they did it for a third of Gary Rains. I think they must be anti Semitic. Stay away!

Great work and they handled all the insurance work, thanks Rocky and Joe!

Took my car there last week. I dealt with Mark, he was great and listened to the few requests i had. The work was done before the time they estimated and my car looks great. Great work, affordable prices, and quick a d quality work. Very happy with my service and recommend them to anyone

Great experience! My car looks like it did before the accident. They did a beautiful job and I’m happy with the outcome. I would recommend them to friends and family.

I had a wreck in this pandemic and they were very professional and kept me in the loop every step of my repairs. The staff was very friendly and they got my car fixed quickly. I highly recommend.

Amazing service. Mike was awesome! Kept me up to date on my car! I would recommend them to anyone looking for car body work!!

Excellent customer service, very clean shop, and fixed my car quickly.

Iv had my car repaired at Gary Rains several times and they always do a fantastic job my car looks and drives better then it did when I dropped it off! Thank you for the Qualuty and Punctuality!

They did a wonderful job repairing my car. It was done on time, very professional, highly recommended.

They only do the minimum of what the insurance companies have set up with them. Definitely not looking out for the consumer

Great service go out there way to get it done n make it happy....😁

They done a great job on BMW and it look better when I pick it up.

Appreciate the good quality work, very timely, professional job.

Very honest people

They fixed my car in about 24 hours and it looks amazing. My car came back to me vacuumed out and wiped down. There were surface level scratches on my drivers side door that they wiped off for me (wasn’t included in the repairs). I have been showing everyone my car and the repairs. Would definitely recommend them.

Great guys who do great work

Awesome customer service by Mike! Was directed here through insurance and will definitely use in the future!

The most professional body shop on the west side! Gary, Joe, Isaac & the staff run a tight ship and their facility shows it. I highly recommend getting your collision repair done here!

Great work. I hit a deer and had significant damage to the car. After they fixed it, it was if it never happened. Car drives great and looks great. Will go there again (hopefully not after hitting another deer).

Quick, friendly, and easy to work with. They did all the leg work and coordinated with my insurance company. Getting repairs fixed after an accident couldnt be easier.

I have all of my body work done here.

My vehicle was released to the salvage yard without my OK and when I asked how that happened I was met with outright hostility. Mark spoke to someone else in the room saying I dont know and I dont care and all she wants to do is argue thinking I could not hear him. I then spoke with the manager Joe, after telling Mark I could hear him and Mark gave me a final answer of I dont care, heres the manager. Joe was much more respectful and helpful. He answered my question calmly, apologized for the miscommunication and for the deplorable customer service. I have been very happy in the past with every interaction with this shop but felt in this instance that since Mark was speaking with a woman, he couldnt be bothered to answer my very legitimate question.

Quickly fixed a nasty parking lot ding. Coordinated well with rental car company and insurance.

The worst service i have ever had in my life. The managers are terrible.... The owner of the actual shop was not respectful at all.... They messed my car up and blamed it on me after it was done in there shop by one of the workers and they tryed pushing it off on me and not to mention the paint work..... Terrible!!!!! Air bubbles, Paint drips, just so much more!!! i will never be taking my car back here and id be sure to give everyone else a warning before they think about going here. I would not let them touch anything of mine ever again! And i had to have another shop fix there mistake!! Hard to believe they are still in business.

I recently had a dreadful experience with a swing arm security barrier which was set to automatically open as a car approached. To my dismay, it opened toward me instead of away. Before I could put the car in reverse, I watched in horror as the arm scraped its way across the hood of my car, leaving a 5 to 6 foot long, quarter inch or so wide, ugly scrape.I got several estimates and decided to have Gary Rains Body Shop do the work. It turned out to have been a good decision. Every interaction I had with a member of the staff was extremely positive.Mark, who greeted me when I first walked in the door invited me into an office and offered me a seat. We discussed my problem and then went outside to examine the hood of my car. I told him I had been told elsewhere it might be possible (not probable, but maybe possible) to just buff it out, but Mark explained to me why that would not work. He showed me that it was not just a shallow scraping of the clear coat, but it went through the clear coat in places and was actually dented. I could see he was right. He prepared an estimate that was very competitive and acceptable to me. After making an appointment for me to bring the car back in for repair, he asked me if I would need a ride back home. I told him I could take a taxi, and he said that was not necessary…someone would take me back home. Mark treated me with utmost courtesy and respect.The day I took the car in, Rocky was there to greet me. He had me sign a consent and power of attorney form, and like Mark, was most courteous and respectful. A young man named Kyle drove me home in his own car. He was a perfect gentleman, friendly and talkative, and so very polite. When he dropped me off, he waited until I unlocked the security door to my apartment building and entered the building. Only then did he leave.Lest any of you reading this be saying to yourself…OK, but what about the quality of the work? My answer: PERFECT. When I went to pick up the car, Rocky was there again to greet me. We went outside to take a look, and if I did not know any better, I might have thought I had a brand new hood. Looking at it from all different angles, I cannot see a single dip or wave or flaw. And the paint matches perfectly. In addition, the car had been washed, and on top of that, the whole interior had been cleaned. I don’t know the name of the person(s) who worked on my car, but I would like to extend kudos to them.Either Gary Rains sends his people to a customer service seminar, or he simply knows how to hire the right kind of people. Either way, Gary Rains Body Shop will get my business in the future, as needed. I just hope I don’t ever have another confrontation with a security barrier!

Fine, friendly service. The BEST of the WEST side!

Great job fixing a front bumper, even washed and swept out the car when I picked it up. Entire process was painless.

We took our Nisan Altima in after a fender bender. Fast service, excellent work, could not tell anything had ever happened to the car.

Was not treated with respect. The last thing the man that gave me the quote said to me was looks like your on your own. Thanks guys

Mr.Rains is honest and a joy to work with

Tried to Keep My Car For A Claim on the other Insurance company .My Lawyer Called And told them To Release My car

Excellent customer service

Great work

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