If you need a new phone go see Eliza she is amazing, sweet and very friendly. I had a 5:00 pm appointment with her bought a new phone, she got me all set up with it and stayed on the phone with AT & T until the store closed at 8:00 pm to get AT & T to let me keep my same phone number.Then I had to go back with a problem with my phone, I got Eliza again she was setting up two other phones for a customer and fixing my phone at the same time shes the best. I wont deal with anyone except her🥰

Today was another similar experience to several other visits we’ve had here. Lots of employees seemingly doing little besides talking to each other, while the line to get service is long and slow moving. We were returning due to them neglecting to put the screws back in an iPhone we had the screen replaced in. While the employees typically are friendly, specifically Daniel seems to be doing his best. An hour is the minimum we’ve had to devote to getting anything done here. In summary, nice people bad management/systems.

Smallest best buy iver ever been to. Their selection is it great. But what they do have is good stuff. Staff is polite but doesnt go above and beyond.

Best selection of electric razors anywhere in Casper. High quality electric razors for every purpose. 5 Stars.

Website listed an item as in stock at the Casper store. I drove 30 miles only to discover they didnt have it. The clerk seemed put out that I asked him to check.I just moved here from Wisconsin where I shopped at Best Buy all the time. When I mentioned my experience to another household member he said his experience was the same. Guess where I wont be purchasing items for our new home. They listed the range we wanted. We purchased it from someone else.

Great all around place for just about any electronics you can think of even washer and dryers and much more

Super awesome team helped me with my computer. The only thing was I tried to call because I was going to be late to my appointment because of a car accident. I was on hold for so long that I made it to my appointment before they answered

Jared the employee was the person I worked with I give him 10 make him heard best buy

Received the best service I have had in any retailer. I cannot be more impressed with the friendly service and industry knowledge I experienced here. They also won me over by ensuring I had the best deal by price matching my purchase.

Jared was accommodating and answered all my questions. I couldnt have asked for better service than he provided.

I went in to look for extenders and transmitters....told the young lady what I was looking for. She said lets go talk to someone who would know...she and I walked over to the cell one booth and she was telling the other young gal that I didnt know what I was talking about.....she never lifted her head or looked around...I WILL NEVER GO TO BEST BUY AGAIN AND WILL DO MY VERY BEST TO PERSUADE ANYONE I KNOW TO NOT GO THERE....EVER

I had been fighting with my phone for a week. 2 nice young men stayed with me on the phone until it workedThank you very much!!!

Best Buy of an excellent place great customer service Above and Beyond in my opinion

The sales rep failed to tell me that computer I was interested in wasnt available. That would have been important information early in the discussion

They were great got me what i needed and priced match it for me.

Great experience and our clerk was fantastic!

Best buy used to be such a great place but feels like they are switching into an appliance store more than electronics.

Rude customer service, being know it all to your customers because you are specialized in phone screens is highly unprofessional. Especially because we did it ourselves better than you did in store, and without the attitude.

Do not buy a computer from this chain. I have bought 2 and purchased the protection plan for each of them. They have never fixed anything when I bring it in. Just keeps the computer for weeks to tell me I need a new computer when both of them were only a year old. When you try to talk to the Geek squad they don’t answer the phone or just hang up on you after being on hold for 45 min. Buy somewhere else!

Really nice and helps a lot. Employees are really nice to. Would recommend

This store, specifically the store employees in various departments, do not pick up the phone when called. Ive called 6 times today, chose multiple departments from Geek Squad to Store Operator, and nobody picked up the phone/took the call. Waited 8 - 18 minutes each time. Area supervisor and their corporate offices need to be made aware of total disregard to providing good customer service via simply answering the phone! 24-minutes/10 seconds and still waiting now!!!

Kylie was very helpful and pleasant, out of her area of expertise, she quickly consulted with others got the job scheduled.

Best Buy closes at 7pm... earlier than any other store. And thier phone tells you welcome to best buy we are not taking any calls. This is the exact reason Amazon is killing businesses like this. They deserve what they get. All hail Jeff Bezos

I enjoy going in and browsing, they are helpful and are always willing to help in a moments notice, they can also place orders for you

Good, got the help I need and bought the item.

They didnt have what I needed, but the service was great everyone was helpful and friendly.

I always have the best experience at this Best Buy. The customer service and staff are always great.

Overpriced, Staff doesnt know much about very basic computer parts, Still better than Walmart but probably worse than your teenage son

Had a hard time finding what I was looking for. Then when I tried to find someone to help me that was not easy either. Roaming around the store just to get someone to help you, Best Buy is not like it use to be.

A great place for all your electronics needs

They didnt have anything I was looking for and what they did have seemed super overpriced

Horrible communication. You can never get through to the store.and dont trust the app they tell you that your stuff is ready then you drive an hour to pick it up come to find out its not there.Also thank you to AJ for your best customer service you rock

This has hands down been the worst experience with an online order I have ever had anywhere! My fridge that I ordered was supposed to be here February 26th. I finally got it in on May 13th and it was damaged by the delivery folks! The installation/delivery team broke the housing on my porch light, broke my weather proof strip on my door, and broke the valve completely off on my main water line during installation too! They also failed to measure my fridge in 2 ways before getting it off the truck. They just measuerd the depth but never the width. Turns out the width was 1-1/4 inches smaller than the depth which makes a huge difference when going through a door! It would have fit just fine through my door if they would have measured it properly, and would not have been scratched or dented when they forced it through. If they didnt want to measure it properly, they could have at least tried getting it through another door on my home. But no, thats too much work apparently. Its easier to just damage a $3,000 fridge that was paid in full already. Between the date that my order was placed (February 12th) and my delivery date, I spoke with at least 8 different people over the phone (none of which could give me the same story/information). I also went into my towns physical location several times to get an update on my order and spoke to 4 different people. My last time going into the store (May 10th) I demanded an update on my fridge and along with a tracking number. Everytime I called, they said it was in transit but couldnt give me a tracking number or even tell me what town it was in. Turns out it had been sitting up at my towns location for a couple of weeks!!!!! Not one single person attempted to call me to let me know my fridge was in and it never corresponded with the online system that it was at the store! My name, phone number, and order number were on the box!! Why would no one call me? I will NEVER buy anything for Best Buy again, unless I absolutely have too. What a complete joke!!!

After waiting 2 weeks to get our refrigerator to be delivered we were treated to a sarcastic delivery guy with an attitude, Alex! I became so frustrated with him I told him to leave my residence & take my new refrigerator with him.So you cant call the store, your call is routed to a 3rd party. After an hour trying to get someone to care about what happened I drove to the store to talk to the manager.

Knowledgeable staff, always looking to help people searching for something. They have quite a large selection of tvs. Downside is that they have a small selection of high end desktop pc components due to the low demand of the area

Store seemed to have a shortage of stock. There were allot of empty spaces for product.

Best Buy wont tell you if they have anything in stock over the phone. You must go to the store to find out that they have nothing in stock then go home and order it online. Job qualifications include: having a pulse, the ability to press buttons and occasionally say Its got electrolytes

Purchase phone. As always good service

Drove 4 hours to get my remote start put in. They had my truck for an hour & a half before they called & said they couldnt put it in without 2 keys to the truck. They definitely should have told me I needed that before I made the long trip to Rapid City. Now I have to drive back in mid February because their appointments were booked. Hopefully it wont be blizzarding. Really wanted to get this remote start in before Winter

💘 Trevor and Travis( I think) were great

Nice stuff inside. Quality, but too expensive. They ask that you wear a mask, but you dont have to. No one does.

Always very helpful and knowledgeable.

Always so helpful.

Needed to find someone to help me and when I did they had to get someone else to help me as that wasnt their part of the store.

DO NOT. DO NOT buy a phone and set up a plan from these guys. If you do buy a phone through them make sure you have insurance/warranty agreements in paper and via email as well. They sent me on a wild goose chase just to say that they couldnt fix a broke screen on a new Samsung Galaxy Note 20, even though they ARE affiliated with Samsung itself. The Geeksquad guy that I was dealing with was a toolbag and didnt offer any solutions to the problem that I had... If I couldve left a ZERO star rating I would have.

Excellent device and assistanve

Should not be harassing people anymore to wear masks.

Pushing the socialist agenda. Mask required to enter. Plus didnt have simple sub enclosure terminal studs. Never going back.

I needed a new laptop and am not savy when it comes to what is what in computers. The staff was great about listening to what I wanted from one and showing my options and explaining the differences and answering my questions.

Derrick was invaluable helping us find a refrigerator when my family’s current refrigerator went South with a failing compressor. He explained all the perks, and details with a calm reassuring manner. He was helpful, patient and efficient. Thank you Derrick!

The store had a lot of items out of stock in the electronics section but it did have some of the latest gadgets in the phones and smart watch sections. The staff was friendly and its in a great location with plenty of parking and other stores close by for other shopping needs.

Employees are respectful and very helpful.

One thing to say. A damn fine selection of staff.

Excellent service and the employees were very helpful and consideit

Didnt have what I was looking for.Kinda depleted looking...

Cant answer the phone id have to be able to speak to a representative to say 🤔

Loving those headphones from mcbest!

Helpfull staff. Knowledgeable about products.

Had what I wanted at a lower price than Walmart, who does not price match on items from outside businesses, not sure when that changed, but whatever. But best buy seems like a very vanilla business, that is why the four stars.

They are pretty locked down due to covid. You are pretty much escorted to where you need to go in the store

Taylor assisted me the other day Jared also helped me. ! I think that I may be getting unhip with newer technology and how to make it work better. THANK YOU FOR YOUR AMAZING HELP

Class, about, this digital city. The service staff is very enthusiastic. Feels really good.

Good alot information and workers pretty knowledgeable.

Helpful jovial staff, door greeter waiting at the front to direct us where we needed to go!

Called to speak with Geek Squad regards renewing protection plan. 1st call on hold for 34 minutes never spoke to anyone. 2nd call on hold for 6 minutes still never spoke to anyone.

Our service was excellent. I went in to order some appliances. I was met at the door by an employee(A.J.)who immediately brought me to the register to place my order during which he was summoned on his radio to help another employee. He very professionally let the person who needed him know he would be there shortly. The gentleman (Colin) next to him was ringing out another customer. As soon as he was finished, he asked if he could take over, so the first gentlemen could go help with whatever was needed. They were courteous, knowledgable, and did a great job of prioritizing their customers. I was very impressed.

Do not buy apple products from Best Buy. They do not honor the Apple warranty. I bought a cable from this store 2 months ago and they would not honor the year warranty that Apple provides. Its a hassle but lesson learned.

The fo not allow you to enter from the mall.

We were treated very well. Tyler helped us to get the TV we wanted and would use the most. Pricing was great too!

Nice place

Inventory of printers is quite low at the present time. Choice of types also low when compared to Staples here.

Its a typical best buy.

I would like to say that the Casper BestBuy store location is one of the best stores I have done purchases from. I used to be an all Amazon / Newegg and back in the days TigerDirect but all of that has changed. Only time you see me buying from anywhere other than BestBuy is if they no longer carry the item I am searching for.The staff take the time to help you out with your searches when needed. They even take their time to help find the item for you and price match it.I my self do most of my purchases for my side business here about 90% of my time to even personal purchases. Since this store came to Casper their options and selections have improved over the years. Note this is by far one of the smallest stores I believe in the country but being able to fully build an entire personal computer with just parts from this store is amazing. That by itself keeps my clients happy and small business.Finally, the staff here are truly knowledgeable and willing to help you out if of course you give them the chance. If you need help feel free to ask the staff here, I am sure you can learn a few things from them. Even in my professional career I still learn something new from some of the staff from time to time. With that in mind just remember we are not in the norm due to Covid so keep that in mind. Things may not be easy to obtain, or availability could be all over the place.

Really helpful staff! Great service!

Great customer service

There is a lot of phones, computers, and alot of car stereos and speakers.

Treated with disrespect and didnt have the part I was looking for. Luckily Staples a couple blocks away was able to help and glad to.

Got. Alexa Echo tonight. Having fun 😁

Helpful staff. I found a deal on their app that wasnt reflected in the store. The staff honored the price and was quick and pleasant about everything.

Great little store

Employees really help with requestsIn this place

It was fine the day we whent the story was not crowded. The people were friendly.

Decent selection on most things. They lack a bit in the computer parts area which they tell me is because our city is too small to carry more. The prices are great. Expect to be asked about 50 times if you need help. Almost to the point of them acting like you are trying to steal something lol.

Young people working at this one. Not one person who was working was actually interested in helping

Better than most others.They were kind, Courteous, andWilling to help, Not to make a Sale. Butto Please the Customer

Wanted 2 S9 edge pluses... Lots of providers offer these deals. Went here and actually got a 2 for the price of 1 deal ... no contract, unlocked, half price, with a ton of accessories. Also got better trade in offers, a better return policy, insurance, and phenomenal customer service. Also had a screen protector replaced, a malfunctioning smart watch, and a charger issue and they were all resolved same day. If youre in the market for a cell phone, forget Verizon, Sprint, At&T, and everyone else, this is your go to place.

Great service

They have what you need, but at a price that is 4 times what you can buy elsewhere. I mostly only go there for electronics and accessories that I need today.

I placed an order fo curbside pickup through the app. The app was easy to use and my order was brought out to me in just a few minutes. The employees all wear face masks and gloves because of Covid-19 which I appreciate. The employee who brought my order to the car socially distanced and asked to see my ID. The employee looked at my ID without touching it. Best Buy is one of a few businesses in Casper that is actually taking precautionary measures to deal with Covid. The employees have also been extremely helpful during all of my visits to the store. They will continue to receive my business.

Starting to look alot like cumminist china

The staff was nice but we had to hunt someone down everytime we needed help. The said they had a wire housing for our car to install our radio but couldnt find it and we lived 2 hours away. They advertised 6 month same as cash financing but made me do all the leg work to run the credit and then they made a error putting in my birthdate. When i asked if they could call and fix whatever was wrong so the transaction would go through, they said they couldnt do that. I had to stand there and call best buy right at the counter and do it myself while they watched and i could pay for the merchandise. I almost walked out. Their inventory is pretty out of stock. Next time Ill just order online since i ended up doing everything myself anyways.

I had an online order for pick-up. It went quickly and smoothly. The service was friendly.

Tyler was my best buy assistant. He was the BEST AND VERY KNOWLEDGEABLE representative I have had at best buy. AND VERY PATIENT WITH ME. He should be commended for such great customer service! I will tell all of my friends to ask for Tyler.He represents Best Buy very, very good.

Always friendly! I just wish they had more in stock

I go in frequently and Jared in mobile is always fantastic.

This Best buy is pretty well maintained, and seems to have a surprisingly wide variety of products to choose from. I was pleasantly surprised to find how they had grown their PC Parts section. While its Frys or MicroCenter, they did have enough parts in there to mostly overhaul a computer. They seemed to have lacked motherboards and cases, but had everything else.

Staff is very pleasant! Glad I was able to deal with General Store Manager for my return with receipt. Excellent Customer Service by Matt and Store Manager! Thank you!

I went to get a new phone and some vehicle stero equipment. The staff was super helpful found me exactly what I needed. Enjoyed my visit.

They force the people to come from the backdoor for nothing

Bought a JVC stereo and had it installed in January. Right in the middle of the COVID mess, the stereo quit working. The store was closed, so nothing could be done at that time. The store is open now, but they will not refund me for the stereo because they have no one to uninstall it. I can take it to Billings or Ft Collins to have it uninstalled, but they still will not guarantee they will refund my money. I am out money for a stereo that will not work, and Casper Best Buy will do nothing to make this right.