Great staff. Thanks Allen! Very helpful, friendly, great customer service, and gained my business!! Highly recommend. Will return to upgrade devices soon.

Zach S. was extremely helpful in getting me a new phone and plan today! I had a wonderful experience!

I am located in Virginia and recently had a situation that the local offices here were not able to help me with. I spent hours on the phone with Verizon as well as sitting in a store for an hour and still not receiving the assistance needed. I was referred to Nick by someone who had been thru a difficult experience and had fortunately found Nick, and was so impressed they referred me to him. I have to say I am equally as impressed! Nick had my situation resolved in minutes! And then had a Verizon person contact me to complete the resolution. His efficiency, knowledge, and professionalism was stellar! I highly recommend anyone needing a new service and /or new phone to call Nick. And, I would like to profusely thank Nick for resolving my situation that I had been dealing with for about 4 weeks. Thank you! Dawn

I have worked in customer service for a long time and I have very high standards. I expect the service I give: smiles, genuine conversation, and a good attitude. Genuine care. I walked into this store hoping to get some info on updating my phone and Zach S was incredibly helpful. He helped me find the best deals for what I needed, made suggestions when appropriate, and he didnt try to swindle me out of every last cent I have. I very much appreciated having him as a service rep today and I plan on coming back to the Bangor Verizon in the future.

My wife and I went in not really expecting much, but we were curious to see about joining our plan together to save money. Anyways long story short we spent a good amount of time there, an received the best service ever. My NEW phone was in Newport and THEY DROVE to get it right away and brought it to Bangor. Set it up and everything. Best care for a phone store you could ask for.

I feel like the sales associate was not clear with all of the fees and charges. He also put the most expensive coverage on my bill with out asking me. I was also charged activation fees for 3 phones without being informed, so imagine my surprise when I received the first bill. I called the associate I worked with to share my shock, he said the manager is usually good about waiving the fees for good customers. I have been a loyal customer for several years now, but apparently the manager wasnt willing to help me. Soo...my most recent phone purchase was my last because I am extremely disgusted with all the fees and charges that come along with the high price tag.

My boyfriend and I went in today to get him a new phone, with the idea of possibly joining plans and upgrading my phone as well. Zach went above and beyond to cover all of our plan and upgrade options as well as assuring we had the right protection for our new devices. He spent a lot of time to make sure we walked out there comfortable with our new phones. Zach as well as Verizon wireless zone in Bangor made this experiences very smooth and enjoyable for us. Highly highly recommend!!

I just switch to Verizon. Im loving my new S20 plus. The reception is very clear, somethibg i was nervous about because of the rural area. Highly recommend this location. The staff is knowledgeable and helpful.

After a terrible experience trying to get our new phones set up at our local Belfast Verizon, we decided to drive up to this outlet in Bangor and we are sure glad we did! Zack Lavway went above and beyond to help us out. He is an absolute gem! Not only did he set both of our phones up perfectly but he also put on our screen protectors and cases. We are so thankful for Zacks help and expertise. We wont go to any other Verizon store from now on. 10 out of 10 for customer service, friendliness, expert help, and all around good vibes. A++

Got a new phone yesterday. Was helped by Nick. Hands down best customer service I’ve had in a long time. If I need anything else he will be the one I see. Thanks for the great service!!!!!

I live in bangor Maine. I bought a S21 ultra 5g and they set me up within 20 minutes. I had a good experience.

Nick was amazing! He got me right in answered every question I had! upgraded my phone in less than 15 minutes such a great easy experience well worth the hour drive!

Why do they make it so hard to buy a phone? None of the phones have placards next to them so you know the model #, specs and price. Instead, you have to open a Price Check app on the phone itself to see this. Most of the phones did not have the app in the notification panel so I couldnt even get basic info. On the phones I was able to open the Price check app, it would just show a bunch of advertisements. I couldnt figure out how to get it to go the price page. Why do they make shopping so difficult? I shouldnt have to ask the guy at the counter for basic information about every single phone. I got fed up and left.

They are really nice but they also sold me a phone case and than couldnt get one in stock that would fit my phone.

Zach Shirland was awesome!! He answered all of my questions quickly, and was straight to the point. I even had to move some users to different lines before buying my new phone, and he was super laid back and easy to work with. He made buying my extremely easy. Thanks again, Zach!

Very friendly and willing to help however i went in to add a new line for my father and was told i could change my plan and go up to 8g of data and save appx $11 off my plan even after adding another phone, got my bill and it was $57 higher than what i was paying, went back and was told he forgot to add one of my existing lines into total, got it down to $44 higher than previous then said if i sign up for direct pay i would get an additional $30 off my bill which would make it $14 more than original but after signing up my bill only dropped $15, still paying way over what i was told.. wootton wouldnt have added line if i knew it would go up this much, will likely leave Verizon after my 2yr plan is up...

Zack S Big Z is a patient teacher and a conscientious account executive. He should be ranked with highest marks.

Have been dealing with Zach here at this location for multiple years. He’s went above and beyond on getting me the best deals and answering all my questions when I need him. Excellent service and highly recommended!

Zach Shirland provided amazing customer service! Would definitely recommend this locally owned business to my friends and family!

Big Z Zach Shirland is the best Verizon Rep around and its not even close. Ive been shopping with Verizon for years and I wont go to another rep. He is a straight shooter and is knowledgeable about Verizon. Ultimately Id suggest him to any of my friends or family.

Very professional! Came in on separate days to upgrade two phones and Nick was extremely helpful. Not just in helping us with the new phones but a couple of other things as well. Polite and knowledgeable! Have always recommended Verizon to anyone looking for a solid company! Thank you!

Zack Lavway was amazing yo work with, very knowledgeable about products and the New Phones. Very pleasant to work with! Thank you.

Still could not connect my Samsung galaxy watch to my phone people are very friendly and try to help

Zac was great help

Joel was very knowledgeable and helpful!

Nick is very helpful, if it wasn’t for him we wouldn’t be able use our phones to the fullest. Nick deserves a raise. A very happy customer.

I came into my local retail Verizon Wireless retail store to upgrade my business iPhone and service. The sales rep who assisted me, Zachary Shirland, did a fantastic job. He helped me select the best plan based on my usage, saved me money, took the time to teach me how to use my new iPhone 11, transferred all of my data and installed a protective glass and case. That’s awesome customer service and the complete sales package. Zachary is a keeper!

Been my provider since the store opened,professional staf and service, thanks for all you do.

Horrible customer service. Wouldnt fix the mistake their employee had caused. Were being charged almost $100 more than what was quoted. We will be going to US cellular after over a decade with Verizon because of their mistake.

I came in to pay my bill today. I had a prepaid. Im leaving today, with a brand new phone and tablet. Paying less than Id planned and with a completely affordable plan for both devices. Zach is the man. He was helpful every step. Accessories and all. I usually dread going into wireless stores because they are always trying to upsell you. But Zach was awesome. Showed me what I could do in the future if I wanted to. I wasnt planning on doing this today, but Zach made it worth it.

Zach was incredibly patient and helpful! Worked diligently through setting up 3 phones, answered all of our questions, and was wildly efficient. Would absolutely see him again for my phone needs!

By far the most wonderful phone experience I’ve ever ever had! Zach was incredible helpful and made sure to get me the best deal possible! My experience was a 10!!!!

The visit was pleasant and definitely succeeded in providing a great service. Bangor Verizon Zach was very proactive in assisting with all questions and was able to multitask.

For technology delayed person who resisted my friends advice for the past 5 years I met Ben and he easily taught me and explained how to use my new smart phone. I had a wonderful time working with Ben Estabrook. Highly recommend going to see him!

Had a great experience with Ben Estabrook. Saved me some money on bill I didnt know I was paying for and transferred all info onto new phone and hooked up to car for me. Go see Ben for an excellent experience

Very thankful for the excellent service and willingness to help from the staff of this Verizon store. They were able to troubleshoot and solve my problem. Totally positive experience! I highly recommend this business. Thank you to Matt and Amos!!!

The associate, whom I learned later was the store manager, was very helpful. Taking ample time to answer all my questions. Wish I had walked away with a new phone, but I just dont want to add more charges to my bill.

Great people. Quick service. Switched out my phone and got a good deal. If you trust then they will help you

Very not crowded great customer service got me in and out of the store in under half an hour. Way to go Zach!

After already having numerous issues and being on the phone for over 5 hours with Verizon customer support, we were told we could come in and pick up a Samsung Galaxy S10 and that the team in store would call to fix the issues we had been having.Upon arrival, the salesman Zach countlessly tried to upsell us to a different phone even after being told that we had done our research. Then proceeded to tell us that we would have to call customer support to fix our issue, despite what they had told us on the phone. On top of that, they then told us that they didnt actually have the phone in stock, and tried to upsell us again.Ive worked retail, Ive worked customer service, but of course that doesnt make me an expert at either. What I do know, is that the treatment we have received both in store and over the phone is inexcusable. My advice to others is this, if you have to stick with Verizon, go to a different location, no matter the drive. If you dont have to, then leave immediately.Edit: After about 2 more hours on the phone with Verizon, and finally resolving the issue. I went to Best Buy and was treated so well and not just as a bag of money. Plus, you can get better pricing there.

Thank you so much for helping us Canadian girls getting our phones to work again. Zach your the best❤

It was amazing. I came in with an IPhone 7 and came out with a fancy new iPhone 11. Wasn’t expecting this and it was the best surprise ever. It was a great deal and I couldn’t be happier.

Zackery at Verizon was excellent! He was very knowledgeable about all the devices and answered all my questions. He helped set up my new iPhone 11, Apple Watch and my blue tooth in my car!

They help me all the time. Had a bug in my pixel, had malware.

Made everything clear and simple. Very amazing sales team

Exellent customer service, i ordered an upgrade through them in store but UPS messed up the delivery. The reps at the store went above and beyond and went and found me a replacement phone at an out of town store and made the rest of the process very smooth, ill be returning here for all of my phone needs.

Very quick, very easy, wonderful service, & very clean. My phone was bent and smashed to bits, & I was able to come in and replace my phone in less than half an hour!

Great staff, great deals. Locally owned location to get your Verizon business done. You wont get a corporate runaround here! #SupportLocal

Very professional and took care of my problem relatively easy I will definitely go back to that Verizon store

Great personal customer service. I recommend Zack he goes the extra mile for the customer.

This store is the reason my family and I are still with Verizon right now, and we purposely go out of our way to go to this location because of the wonderful staff.They made the transition of adding two high end smart phones to the existing family plan easy, and also helped my parents upgrade off of flip phones and to their first smart phones. Instead of trying to force the latest and greatest on them, they actually listened to what they needed and found them the right phones. They also were sympathetic about my husband and I not being able to port over our old phones or use them for upgrade credits and went out of their way to find us what discounts they could to help make the transition easier. Even when their system was giving them problems trying to get numbers for the new phones, they were apologetic, kept us in the loop, and did everything in their power to make us comfortable.I only wish the Verizon store that was local to me followed the same standard of customer care and experience as this store does. This store is well worth the extra drive.

Really awesome service and super helpful Zach S. helped me and everyone else in the store was super friendly too

Zach was great and so helpful. He helped get my new phone and birthday gift to myself!

Excellent service! We love this location. They are so helpful.

Great visit. Zach was great and patiently took care of my wonky phone and was great through the process of purchasing a new one. Very friendly and helpful. Ben was also friendly and easy to do business was with. Highly recommend this location .

I’m not a fan...I’ve always felt like I get big box treatment at this big box store. It never seems like they’re interested in helping me as much as selling me

Zach’s patience and expertise made the frustrating process of switching networks and adding a family member to my account more enjoyable. Highly recommend!

Got a great deal on a new iPhone 11! The guy that helped us was super nice, too!

Never really write reviews but I got outstanding customer service. Zach really went the extra step and helped me get everything set up including discounts on my plan, walked me through different phones and what would ultimately work best for me. Highly recommended

Was lied to about a BOGO offer here and now I am stuck with two expensive phones. Would have never gotten them in the first place if the BOGO wasnt valid. Customer service didnt do anything either.

Zach at wireless zone was super helpful in helping us to find the best deal to switch from AT&T over to Verizon!

I came in just before closing and was greeted very warm, and went through the whole process of getting a new phone graciously by Zach. Awesome customer service, I highly recommend!

I will start with the final outcome.After my last call to the store in Bangor, Matt took care of the problem and let me return the phone to Newport. He was very courteous and handled the matter well.Its your choice if you use the Zone but please save the original box and receipt from your new phone should you need to return it. Also, do not send back you old phone until you 100% sure you like your new device.Beware. A Verizon Zone is not a true Verizon Store. Any returns have to be made at a Zone Store. You can not use *611 for Verizon Customer service over the phone for returns or a true Verizon Store for returns it has to be at a zone store. I happened to be in a Zone while on the road and they told me they could give me a new IPhone 5SE for $3 less a month. I said great. I got home and it would not link properly to my 2016 Ford Bluetooth. I called *611 sales for Verizon and was told the Apple and Verizon know about this problem and someday a software patch should fix it. Here is my point Verizon direct knows about the products but the Wireless Zone doesnt! Save your self a headache go online, call or visit a real Verizon store for better service. The Zone is a third party authorized retailer.......BEWARE!Bangor said drive to Newport and exchange the phone their.

I recommend anyone trying out Verizon to get everything, meaning every little detail in writing and have the representative you are dealing with sign it as well. I

Do yourself a favor and stay away from the OTHER Verizon stores. This one is the best. They always make things very easy and are kind and friendly people to work with. Sometimes you may have to wait, but it’s definitely worth waiting for!

Great and fast service. Glad I made the switch.

Zach helped me get a really great deal on a new iphone and ipad, and even found me a discount that I didnt know I was eligible for! Great service!

Great place always happy to help you. If you go in ask for zach. Hes the best employee there.

Zach was amazing and very knowledgeable on the service and products. We are very satisfied with Verizon

The customer service was great. The lady was extremely nice and polite. But like usual its always a slow process, even when its just supposed to be a simple quick phone swap.

The worse... absolute worse service i’ve ever had from ANY retail establishment... they are an “authorized” dealership... drive 2 minutes down the road the a REAL Version store... I’ll post again tomorrow once I get names of the representatives... stay away!

Friendly, helpful staff (Ben) just down right amazing. Even though we didnt purchase the phone from them which didnt even matter to them. Because they were all about customer service. They have made a customer out of me now. Thank You

Dan was exceptionally helpful! He helped with exactly what we were looking for and did so in an efficient, no nonsense way... Bought a new phone, transferred all material and we were out of there in like 20 minutes....he also wasnt a wet blanket so it wasnt torture to speak with him haha.I prefer the staff at Bangor rather than those in Thomaston.... Just saying.

Zach was super helpful and the rest of the associates helped out to make sure we moved as quickly as possible getting 2 phone upgrades.

I needed to switch cellphone providers quickly and they were knowledgeable and helpful and worked with the budget constraints and concerns we laid out. Im happy I switched!

If you prefer to do business with a locally owned company, go and see these people, you wont be disappointed.

Wonderful experience! Everyone was patient,nice, and helpful!

They know what theyre talking about great service.

Nick went out of his way to help me with a problem...he is a credit to Verizon, and a joy to work with!

Very friendly staff. Did a great job trying to find all the ways to save on my monthly bill.

Had a very good experience. Associate was very accommodating . One thing I was disappointed in all pictures didnt come over .Very satisfied.Would go there again.

Quick in and out for upgrading 2 phones the sales associate Ben was very considerate and helpful he made the entire experience easy and enjoyable. We will absolutely be back as long as he is working there!!

After days of getting the run around with corporate Aleah was able to get a plan for us and get our phones back in order. She was so helpful to us!

They are good at their work and give excellent service

Professional and awesome employees. Justin Kent was a huge help and did an outstanding job!

Excellent store the staff is great very helpful

Ben is amazing! He goes above and beyond for his customers. If u go there ask for him!!

Helpful Friendly courteous staff, good service!

Its a cell phone store.

Zach helped me and my girlfriend he give excellent help

Great experience

Staff very knowledgeable and incredibly nice. Helped me a lot.

Knowledgeable and friendly service.

Great bunch of friendly peopleloving what they do for a living great environment

Zach was great and very helpful :)

Went in with a problem receiving SMS messages. Within 20 minutes Nick has me back in business. I spent over an hour at the Brewer store with three of them and they had no clue how to help me. This will be the store I always go to.

Finally fixed my daughters new phone that couldnt get texts. 3rd time the charm.

Very friendly and knowledgeable salesperson,

Do yourself a favor, goto the corporate store down the street for the best deals and professional management.

Been coming here for years and service has always been great