The sales process was interesting. In fact, Im delighted by the fact that they sought the best financing deal for me to ensure I didnt go above my budget. Incredible!! I got the vehicle I wanted and left with a smile. My sales rep was a true veteran salesman.

Work completed was top notch and performed quickly. Was able to have my car dropped off and completed in 3 days

I cannot praise this dealership enough! I came in knowing the exact vehicle I wanted and the staff went above and beyond to get me into it, despite the issues with my trade’s registration/title. For the last year, I’ve had major problems getting my out-of-state vehicle’s title sent to Maryland, and the Antwerpen Nissan Security team was able to resolve this almost immediately. Scott & Derrick are OUTSTANDING! They stayed in constant communication with me and undoubtedly put forth tremendous effort to get me into my dream car. Thank you so much, Scott, Derrick, and the entire Antwerpen staff!

Suzanne was wonderful to work with. She kept me informed and regularly followed up while my car was being repaired.I switched to the Security location a few years ago. I ALWAYS have a good experience here, from customer service to the service on my car. Both excellent.

The service manager kept me informed regarding the progress of my vehicles recall repairs. I was able to wait in the lobby until the repair was complete. Everyone was helpful.

Work was completed great. just felt the wait was a little long. Be prepared to sit for 2 or more hours but if you want the job done then I recommended

The sales personnel were easy to work with. The finance rep was the most professional rep I’ve ever dealt with

With the encouragement of William James, service professional, I finally decided to purchase a new vehicle. Now, I called John Madden and told him about the car I wanted. He asked how soon could I come to the dealership to make it happen. With the help of Femi (new salesman), they made it happen for me!!! Ernest has always been a class act discussing the financing. They were professional, kind, and courteous the entire time! I love Security Nissan and my new car!!!

Today I walked in the dealership and was trying get a new truck and because I wanted to do my own financing they blew me off. Said oh we can do it better. As a business our myself customer service is a big thing and that was completely unacceptable all around the board ....... I will never go back and I will never recommend any I know to go here...

Everybody was wonderful! Fast, easy and out with a new car!!

This was the best experience in my car buying history. The moment I walked in the door until I drove off the lot, I was greeted and treated with total regard and respect. Every question was answered. The options were great, my test drive was wonderful and Mr. Mike took the time to show me how to operate my vehicle and its features. While I was waiting for Mr.Biggs he went over accessories, when to get oil and tire changes. Setting up the app on my phone so everything would sync with ease. I will be bringing my vehicle into Nissan for all services. Truly Happy!

Everyone was professional and friendly. The best experience i have ever had at a dealership and I have had several. I love my vehicle.

Staff are very respectful and when the mechanics fix my car They really fixed my car. I have never been more happy and blessed to bring my car to this dealership. I recommend everyone that has a Nissan to come to Security Blvd location. Sadly I was in an accident so I will be bringing my vehicle back to them where I know my car will look like new again.

It was a great experience and great customer service by your service team member James Valentine. Mr. Valentine does excellent customer service really shows that he cares about the customer. For that reason I will continue to use your facility to service my vehiclesBest RegardsMarsha Williams

I WISH I could rate them zero stars, because 1 star is way too high! The sales person was dishonest, and said that I would get rebates that I didnt get. The financial manager was dishonest, and tried to charge me for items that I didnt get, and after I signed the contract, I found that the contract that I signed wasnt for the vehicle that I had chosen. They charged me 900.00 more then the sticker price that was on the car. I realized the switch that they made BEFORE I took delivery of the vehicle, so they offered to write another contract. I told them that I wanted to go over the contract to be sure that there were no more mistakes. I left the car on the lot and they kept the keys. I found that they charged me about 3500.00 more then I should have had to pay. At that point, I didnt trust them and I didnt want to do business with them. I had NOT signed the new contract, but they said that they would not refund my deposit of 8000.00.At this moment they have the car, the keys and my 8000.00.Thank you Samantha. Do you know when you will be contacting me? It has already been 11 days and Antwerpen still has my 8000.00, the car and the keys to the car and I have nothing. I have tried to reach you at the number that you provided here. Ive called several times and left messages that contained my phone number so that you could call me directly. I would like to resolve this issue as soon as possible.

Service team was good n nice about explaining things n other work that needed to be done. I think ur service work pricing is to high. I will only be back if my person cant do the job or winter months work

I had a horrible experience, too much to write. I will be getting in contact with corporate. Salesman was inappropriate on so many levels, store manager is a slick talker that would rather argue with you than listen. After my experience this weekend I will always bring a man with me when I look for a vehicle. Disgusting, chauvinist behavior.

They have a friendly and knowledgeable staff and upfront pricing. Great experience!

I spoke with manager over the phone and told him exactly what I was looking for in my truck. I also stated I didn’t want to be there all day. When I arrived he had a vehicle waiting. It had all the features I requested and more. I was thoroughly pleased and I left the dealership within 2 hours. I will definitely recommend Nissan Security to my friends and relatives.

It was said that my car would possibly be ready between 2 to 3 hours, but they got it done in an hour! They also came to give me updates and to check to see how long my car would be. I definitely appreciated that since I had both of my children with me. Thank you again!

The guys here took exceptional care of my family and I. John Madden, Rodney Megginson and his finance guy (Im sorry I dont remember his name) they were patient and through and had us in and out in no time. I recommend anyone looking for a car to come see this team.

If you have a Nissan then you know best doctor for your car unless youre the mechanic.

This was my second experience w/ Antwerpen service department and each time my experience has been exceptional.

It was extremely smooth and simple, the service agent and everyone on the Team was sharp and very willing to help me get the best deal for me.

My experience with all of the agents was top notch. I felt very comfortable and at ease with my car buying experience. Rodney Megginson, Earnest Biggs, John Madden, some of the best men I have ever had the pleasure of meeting.

This was the easiest and most pleasant car buying experience of my life. No fuss, no bs.

The customer service and technicians are awesome. Made me feel comfortable and did a tremendous servicing of my vehicle. I am pleased.

Customer service was excellent. Friendly atmosphere made u feel welcome not like they rushed u. Excellent experience. Knowledgeable people and they answered your questions even if they sounded dumb.

Great customer service. Very clean. Very informative technicians.

Thank you for great customer service and taking care of my vehicle.🏆

First oil change just came up and it was nearly impossible to get ahold of anyone. I had to try calling on a couple occasions to get an answer, was ignored 4-6 times. Finally got in to get the oil change and what the advisor told me would take “an hour and maybe 15 minutes” took two hours. I also never got a call when my tags came in and had to call myself to find out.If you can’t answer my call, put me on hold and come back to me, but not picking up at all is pretty terrible. I definitely won’t be doing more oil changes here I’ll go to the Nissan closer to me

Car repair diagnostic check. new car axle and alternator also brake fluid flush and refill. Oil change, all wheel alignment

First visit. Sales man very nice and professional. Very informative about the vehicle I was inserted in. Highly recommend this dealership as an option when looking for a vehicle.

Outstanding customer service with a quick & reliable service center. Everyone was helpful & caring. Best service Ive ever had at a dealership. Highly recommended.

As always the service is superb. James Valentine is always great to talk with, he recommends what I should get or do to my vehicle and is always pleasant. I trust his judgment and take his advice. Mr. Ernest was a pleasure to speak with as well.

Service was good, only thing I noticed is that when you make an appointment they still take first come first serve. Had an appointment at 7:40 didnt get to me for 2hours. Wonder why make an appointment rather than just come in. But they service my car to my satisfaction

Ryan Diggs my sales person did an amazing job of going over all details of the vehicle I was looking at. This was the best experience for me & I’ve purchased many cars from several dealers. Antwerpen Security is now my dealership for life. Love my new Nissan Rogue! Everyone was amazing!!

Scott and Derrick were wonderful to work with. They provided a very good experience, I would highly recommend this dealership!

I noticed a bump or bubble on my front tire. I did not have an appointment but it was very concerning, so I just when in to have it checked out. The service advisor Mr Gint took one look and told me if they had a tire in stock that he would take care of it. The tire was in stock and Mr Gint was true to his word. I was well pleased. Thanks Mr Gint and staff, a job well done.

Our experience from the beginning with my wife and me entering the Nissan facility at 8 Am until we left was exceptional. We found Erica, the woman, who takes care of your bill, and Miss Patricia cleaning the billing area and car show area respectively. When my wife told Erica that she thought the toilet may not stop running, she immediately left her post, informed a worker, and this worker then entered the bathroom to assess. William James, our sales representative, checked out our Nissan Versa within the time he stated. He then assisted me with using the best of the two coupons that I had retrieved off the internet to pay for our brake repair. As we were leaving, we asked another service representative, James Valentine, a question we forgot to ask William. He answered our question thoroughly. I rarely give out 1 5/5, but I think they deserved it.

It was fine given the circumstances of part not being available across the country.

Grant it, I went in for a state inspection so I was there for hours, which was to be expected but I was there for the first time a few weeks ago and I will be going back anytime I need service ony vehicle. Everyone there that I have the pleasure of speaking with have been cordial, professional and respectful, but James was go to in service and will be anytime I need service, very friendly and personable.

Recently purchased a new vehicle and everyone was super friendly in making sure I had all the knowledge I needed to make that big decision

I truly appreciate all the help Mr James has given me. He is very helpful makes you feel comfortable his knowledge and calm warm personality pulls everything together. Thank you 😊

Great buying experience! Professional salespeople. Would buy here again. Special thanks to Scott Steinberg for helping us find the perfect car.

Our salesperson, Victoria Hall was very helpful, kind and extremely knowledgeable about the products. She made the lengthy process less aggravating

Rodney, and the entire team at Antwerpen Security Nissan, went above and beyond, in the entire sales process!! Everything is so stream-lined now!! What an awesome experience!!

Amazing. I was able to test drive both models i was interested in. We discussed pros and cons of each vehicle. I wasnt rushed. Purchasing and financing was smooth. The gentlemen were superb.

As always your staff in charge of getting the work done a are always pleasant, very accommodating and is really good experience

This is my favorite car dealer. You all take care of me everytime. Mike is awesome! The management there is doing a great job and everyone is courteous. Thank you for a great experience!

Did not receive what I paid for and my car interior was oil stained when I got it back from the dealership service center. Charged for a Tire rotation and it was even done. Tire pressure was all different on each wheel. So I now have to take somewhere else to get my tires rotated and Avery expensive cleaning bill to get the oil stains out of my off white interior. Really disappointed. Tried calling several times to get it resolved and no.answer

My experience was very welcoming. My need/wants were met. Great staff. Mr. Rodney Megginson, Mr. John Madden and Ms. Tywana Tyler were the absolute best.

Derrick Pullen was very help and so was everyone else. They made this process easy, fast and extremely convenient for me.

Got an oil change and tire rotation.They gentleman that help was very nice and spoke with my husband with knowledge of what I will need in the future.

Very attentive and patience with asking if I had any concerns or questions about the service.

Picked up truck from service dept. Very quick in and out !!!! Work was covered under warranty which was a plus very pleased with my experience.

EXCEPTIONAL CUSTOMER SERVICE..! I brought my car in for the 1st time for maintenance, an oil change to be exact. It was truly one of the best experience I had in very long time.! All the staff was great I felt very welcome. My service advisor Gint was amazing, he made sure that I was well taken care by letting me know updates about my vehicle and he took his time going over and making sure I understand everything.! I would highly recommend him to anyone.! Thanks again I greatly appreciated it.! Take Care..!!

My salesman, Rodney Megginson, was extremely knowledgeable about every aspect of the car. Relationships sale cars and Rodney made my decision making experience personable, and anxiety free! The car is great!

Great customer service 👏🏿👌

I came in for an appointment @ 9am. I arrived @8:45am. I was told that it will be about 1 1/2 hours to be completed. I wanted an oil change and tire rotation. At about 10:45am I noticed that people who came in after me has done come and gone and some of them were walk ins.I then found Mr. Gint and asked how much longer will I have to wait for my vehicle, he said he will find out. About 11:00 he came and told me about 10 more minutes and it will be ready. About 11:15am he came and told me my car is ready.Coming to find out it was not my car that was ready, now he had to go find my vehicle. All while I am not late for work. 11:45am he came and said they have found it and it qill be about half an hour more.Finally around 12:30pm or so I finally was called for my vehicle. Now they did have my payment reduced to 1/2 of the cost of $74.Now my self as a person who is respectful of time especially peoples time and I arrived early, I really feel like because I am young she will be ok to wait. Also, looking at my car all what was done is the oil change. I would really love to keep coming their but if this is how appointments will be treated them I will have to find someplace else to take my vehicle. I purchased it from there so I would like to keep coming there. How can this be resolved.Cindy

It was a really pleasant experience. The staff were all very friendly. They were honest and upfront. This was probably one of the best experiences Ive while purchasing a vehicle; even the Finance Agent. Victoria was our sales person and she was very delightful.

It was just a great experience. They made sure that j was very happy and I left with a car!!!!

I was late for my appointment but the staff was great and it only took an hour for my service on a busy Saturday morning

Customer Service at Antwerpen Nissan Security is exceptional. My car buying experience was a personable one and my deal was completed in a timely manner which means a lot during this season. A+ Antwerpen Nissan

I purchased a brand new 2021 Rogue with only 8 miles. The engine light came on less than 24 hours after driving off the lot and now I am being told I am unable to get a loaner, they will need to keep the car for a few days and there is no guarantee the issue is covered under warranty.

How your company offer shuttle services but its never available for your customer...To add sad you dont honor other Nissan coupons...

Ok need better seats but a little pricey

The salemen were very knowledgable and experience in profession. Friendly atmosphere cares about your purchase and traveling needs.

This place did an AMAZING job for me & my fiance! That is so much Mike and Scott for making this happen!

Very proud of the good work and service

They treated us like VIPs. We were extremely pleased with the entire process. Id give Mr. Steinberg and the entire team at Antewerpen Security Nissan 6 stars if I could.

Scott & Victoria and John were amazing..They told me it would happen and it did..great team, very clean showroom..what can I say they are awesome..Jack says yes for real ..# 1 Dealership...!!!!!

Went in for routine maintenance but also to have a leaking tire checked. The tire needed to be replaced and, unfortunately, as I discovered two days later (after only driving the car home the 10 minutes from the dealer and not going anywhere else), there was a leak in the stem of the new tire which meant the tire went flat. Luckily, we have a tire air pump and got the tire reinflated. The next day it was again low on air. I called the dealer and took it in the following day. Thats when the stem leak was found and fixed. The check tire pressure light has not yet gone off (I was told that would happen after driving the car for a few miles) so I may have to return to the dealer once more. This is basically the first time in many years that I have had any problem after the car was serviced there!

First let me say that the salesperson Victoria she was great she made us feel comfortable and she explained a lot of things to me and my husband as for the next person I spoke to I didnt get the truth out of him did you say he told me one thing and another thing happened and I dont appreciate that I dont appreciate the fact of them telling me that I need to leave my car at the car dealership and dont call anyone until they got in touch with me then to find out if that wasnt true when I called today which is April 1st I was so I can come and pick up my car whenever I wanted to and I wasnt told not to call anybody about my car until they called me but I have a problem with that that was my worst experience with Nissan

My car is back in the shop, because it is still cutting off,and theyre trying to find out why it is cutting off,and I dont have a car going on two weeks.

They made a concerted effort to make my experience a good one. Thank you.

The service wasnt what I and my husband are use to. James is normally who handles our service. He was off so William is the one who handled our service. My husband brought my car in and he was upset. Someone can call me to discuss the issue. I want you to know, if James isnt working I will be taking my car somewhere else! That is how dissatisfied we are.

The employees that I work with did a very good job.

Had a nail in my tire fixed it in 20m in and out great service.

Had a broken battery cable... went there and bought a the part and they installed it with no hassle or charging me labor... Service Manager A+... I will drive from D.C. just to get my service done

Great customer service I got a Car for my daughter Hurray!

Terrible customer service I don’t recommend

All the staff are very nice and friendly they go out there way to make u Happy 😁 there my family nissan has great deals and rebates I love my Nissan Sentra its beautiful 🥰

Customer service was exceptional and the employees were professional.

Great place. Friendly staff.

Got my ac fix here last June needed an ac compressor, So they fix it, next summer ac compressor goes up they won’t honor the warranty this place is terrible please don’t go here mangers terrible bad customer service Please Don’t Go Here.............

Victoria and the rest of your sales team were excellent. The maintenance on my car what is what is supposed to be I walked around outside until my car was done that’s itMy only issue that I have with Nissan Security after reviewing some of the Awesome reviews after my review Is that everything is scripted and not from the heart maybe I should change that instead of going off of a script copy and paste do you speak from your heart these reviews are from our heart.Thanks William

The person at the cashier register at this dealership is rude and sarcastic.

Mr. Megginson, was really nice when I bought my 2017 Rogue 3 years ago. My car was hit while I was working and the insurance totaled it. So I had to buy a new vehicle. I went back to Rodney because he really went out of his way to help me the last time. This time he help me with the Murano. It had everything I wanted in it. Love the car love the ride. Thank You Nissan

Salesman Darren Lane is the car whisperer when it came to finding me a car that was EXACTLY what I wanted, EXACTLY what I needed and EXACTLY what I could afford. He made a believer out of me and got me in the perfect vehicle, in spite of my initial pessimism about getting that perfect car.Since then, he has continued to follow up to ensure I am satisfied with my vehicle, made sure all my questions and concerns were addressed and dropped friendly maintenance reminders in my email. From start to finish, he has provided white glove professionalism.Darren is a true blue, humble soul who epitomizes the definition of customer service. Not only that, he authentically CARES for his customers and that made a world of difference in my car buying experience.

I purchased my car from this location and take my car for maintenance. Great service and finish usually within an hour.

I didn’t have a good experience with this company at all . I took my car too Nissan Security my experience was very stressful the employees at Nissan didn’t have no compassion . I regret taking my business to Nissan. I got Rob in basically they couldn’t do nothing about it .I just recently got my car diagnosed by Nissan security they told me it was the battery sense and the belt and the brake fluid.I paid 900 dollars to get all of that fixed .Two days later my car was having the same problems .I took my car back to NISSAN security excepting them to fix the issue they came up with a different issue they told me it was the Cvt transmission.They told me no codes poped up for the transmission.My car showed all the signs of a bad transmission And to add on to all the stress Ginch a Nissan employee told me somebody hit my car while they were test driving it .instead of telling me right away he told me when I call him hours later very unprofessional .I called nissan corporate American .I didn’t get no type of help at all they basically laugh in my face. They didn’t offer to give me my money back no credit nothing they basically just took my money

The staff were respectful, courteous and friendly to everyone.

I paid 166.04 to fix am oil leak on 3/02/21. on 3/09/21 i strill had oil leak and return to dearler, it cost me 183.75 to fix leak. some body not doing their job.i paid for some one not doing job right first time.

As usual my experience was great! This is my 3rd Nissan Altima I had a 2014,2017 and now a 2021 and Im very pleased with my car and my service from Mr. Rodney Megginson he has awesome customer service as always from each experience I had with him with my 3 Nissan Altimas. 👏👏👏👏

Excellent service will recommend to family and friends thanks mr Scott Steinberg

Justin w was kind and answered all my questions.

Do your research before buying a vehicle here, Nissan makes very inexpensive vehicles but you get what you pay for buying one, Alot of them come with transmission problems and the people who sell these cars know about it. They are designed to stay with you for a very short time before problems start popping up and this place will hound you with phone calls just waiting until your transmission eventually breaks so they can sell you on a new car after quoting you some ridiculous amount to fix the very car you bought from them. Buyers beware. Do your research

I liked the text and email features! Staff was very friendly and helpful.

They sent out a brochure saying they could lower my payments, I gave them all information, they were, fishing i never heard from them again, they truly wasted my time