Eric was very efficient at assisting me in getting all of my information transferred to my new phone. Very knowledgeable and accommodating with my questions/requests.

This is not a review of this specific store, but a review of T-Mobile and Sprint since the merger. My cell service and data service have never been worse. Ive had multiple Sprint employees lie directly to my face and wind up with bills much higher than I was told. I cant use 5g on my phone that supports 5g because T-mobile is garbage and the merger has made everything worse. Ive been a sprint customer for a very long time, but not anymore. Garbage service, garbage data, garbage employees. Oh and when you have an issue with a specific employee because they lied about how much the bill will be, enjoye being told nothing can be done because they are a contracted employee and not employed directly by Sprint. T-mobile/Sprint are the worst cell providers around.

Best Assistant manager(Jay Jay)The pretty woman helped me out and is very nice and friendly. The staff is cool

Went in today to upgrade my phone and Mike was super helpful! He made sure I understood all the details about my trade-in and helped me pick some accessories for my new phone. Overall, he and Sandra were genuinely awesome company as I was waiting for everything to transfer to my new phone. I overheard them helping customers with some more complicated issues, and they were extremely knowledgeable and professional. Ive always had good experiences at this T-mobile location, but this was by far the best! Thanks again you guys!

Went in with a bunch of questions on a new phone. Justin was very patient and helpful. Thank you!

This place is amazing! A gentleman named Abdula helped us today. He was kind and helpful. He went out of his way to help me and my daughter! I am very satisfied with his service.

The person that helped me at the store did his job well; however, for the amount of money that T-mobile brings in there is no excuse for them having a faulty payment machine. They claim they take Apple Pay; however, told me beforehand that it is not reliable. When I used it to pay for a new iPhone it gave an error. I had enough money in my account and I had to go across the street to my bank, use my Apple Pay wallet at their ATM and get the cash out. It’s really unacceptable. Obviously this wasn’t and Apple issue, my phone or bank issue. I used Apple Pay at the gas station that same day and used it again at the ATM (my bank has that capability). Please get the machine fixed, t-mobile makes enough profit and don’t listen Apple Pay on your Google profile online if you don’t let customers use Apple Pay.

I don’t even know what to compare this to or how to write it. Because the reality is that no cell phone company is interested in getting you in and out quickly. I have never been to a T-Mobile or a Verizon, when I was with them, or a sprint, when I was with them, where I felt like anything other than cattle.I was at the Youngfield location for more than an hour before they discovered that they didn’t have the phone I needed and I was sent to the Arvada store. When I arrived I was third in line and realize that I was going to have to wait again. When I was checked in I mentioned this to the gentleman and he looked at me with pitying eyes and said, that’s the way it goes. And I wasn’t sure how to feel about that. I appreciated his honesty but I also didn’t like the fact that I wasn’t given any sort of priority for already having been in a T-Mobile store for more than an hour.I waited about 15 minutes and then was helped by a gentleman who is actually very knowledgeable and we got things put together.The problem came After my phone was done with importing my address book and he had taken a call. By this point I had been there for two hours and my patience was at an end and I just wanted to leave. I could hear him talking to someone; answering questions that unfortunately could’ve been answered by a simple Google search. But he was very patient with them and indulged them and gave them all the time and courtesy as a good associate should. Meanwhile the guy who has been there for more than two hours, was standing there and staring straight at him looking daggers and wanting to leave. And I swear to God and the Almighty heaven he took his time on the phone call just to frustrate me.And when he got off minutes later, though it seemed like hours, I said “look I know you’re annoyed with me but I just want to leave.” He then handed me my phone as though he wished he were doing it behind the store where there were no video cameras.When I got home and I expressed my wife how frustrated I was with my experience her response was, what did you expect? That’s the way they treat you.Now I don’t even know what to believe or think or feel or want for the world.

Jennifer was so helpful and professional. And a great multitasker too. The store was pretty busy and she was helping me and another client at the same time and I felt like I had her full attention the whole time I was in the store!

These guys get busyyyyyy!! But they got my entire family upgraded gave me great suggestions on products and protection for my devices and even invited me to come back and get some goodies every Tuesday with an app they helped me install. 10/10 would come back!

Keilan helped me out with a simple issue so fast the same damn song was still on the radio when I got back to my car.

I would like to say I had a very helpful experience from Mike and Jennifer today at T-Mobile, they took care of me very respectfully and got me out of there as soon as they could! Definitely come to this T-Mobile!!!

TJ is awesome!! Always friendly and extremely knowledgeable!!

Tj was awesome with help getting set up

Just had a great experience there. The manager really went out of her way to get me the best deal. I walked in expecting to be disappointed as this seems to be what happens with other phone stores. Nope, they were great. My girlfriend switched from Verizon on the spot!Kimberly was very upfront with all the pricing and how to get the best solution for us. Very professional and helpful! This was the opposite of Verizon!! We walked out happy with our purchase and no buyers remorse or feeling like we got screwed. Thank you Kimberly and thank you T Mobile. But it’s the staff that makes the company great and this location is my favorite. Thanks again!! I’ll be back for my next upgrade you can count on it.

!!!!!!!!-CORY-!!!!!!!!!!A1 to the stars & back this is the man :)Bet my money dude be at the home office calling shots one day-Fluent customer service-Clean, friendly, and always greets me by name/Quick and efficient- lucked out meeting you Brother-Thanks for the help sir!!!!

Knowledgable and extremely helpful

Great location and wonderful staff. Called to make sure they had the product I was looking for and made the purchase easy, fast and friendly. Appreciate the hard work and collaboration.

I went to this dealership to renew my phone service. I had a good experience.

This location has impeccable customer service, especially Justin!! Ive worked with him multiple times over the past 3 years and everytime he is incredibly knowledgeable, friendly, and patient!!

This is my favorite T-Mobile location. The staff goes out of their way to make your experience good. I been with T-Mobile for 14 years and will never leave.

First time I came into this store was to pay my bill since then it’s because of Kimberly! She’s amazing her knowledge, expertise and customer service was and is second to none! T-mobile should be so happy to have such an amazing person working for them

I am a Flight Attendant and travel the world. I’ve been with T-mobile for 19 years and I’ve used my phone throughout the world with no difficulty. I always have service even when my co-workers with a different carrier do have have service. I’ve been approached from other carriers to switch, I would be a fool to switch. I love T-mobile and would highly recommend it to anyone who travels the world and can always rely on a dependable service.

Came In Today to get upgrade on my phone and to get a new phone for my son and Kimberly the store manager helped me and my husband out, along w Cullen and words cannot describe how much of a fabulous experience I had with them both. Kimberly was so kind and beyond friendly, beyond professional. I recommend this store to the fullest and when u come in ask for one of them two they are the absolute best employees there. We are beyond excited to have come here. Best customer service EVER!!!

The lady that helped me was absolutely wonderful! She looked up what I could pay off early to help keep my bill low for the up comping bill cycle. She also took took the time to personally get to know me. All in all a wonderful visit!

The man who.helped me is a saint! I was having an awful day. Just getting out of the hospital, then finding out my dad was ill. I was really late on my bill and only had 200 to pay on a almost 300 dollar bill. I dont remember his name but when we got to talking I explained my situation and how I was worried about my phone being shut off. He said no worries and processed the bill for 200 and wrote off the rest. I walked out in tears! Total faith in humanity. Made my holiday! Love this store.

Not happy with that store on 54th Wadsworth

Weve been with T-Mobile for a long time. We Came in today and are grateful with the assistance we received. Wonderful customer service and also answered all of our questions. A special thanks to Kimberly for being so patient with us. Very family friendly. We loved coming to this store and will definitely come back if we have any questions or concerns.

This is a great location. The staff was fast, very knowledgeable, very friendly, and answered all my questions. The only draw back was me not getting the two employees names to add to this post. Will use this location from now on.

Im a eldery Vietnam war veteran that was having a problem with my account. I couldnt get the help that I required online or as it turned out on the phone either. I asked my son to take me to the nearest brick n mortar store. Fortunately, we were the only ones in the store. Due to distancing requirements I was a bit concerned as I just finished radiation therapy. Miljan, the representative, mask on with hand sanitizer near by, took control of my situation with corporate and resolved my problem in no time. Thanks to him I was out the door in a short time, satisfied and safe, to return home where I stay safe and alive.Over all a very satisfying and productive experience.

So apparently this store does not care about their customers, I made a complaint about T.J being rude, was asked to send an email about what happened, which I did still waiting to hear back, Corporate has been notified, Will NEVER go to this location again, also looking onto new cell carrier!!

This store always takes care of me to make sure I am taken care of as a 16 year customer Mike has always had amazing customer service and makes me laugh to make buying experience fun and not pressure type of buy Miss Kimberly also was amazing at helping to find me the best phone for my needs and budget I really appreciate them both for there amazing work

TJ was so super helpful!!! TWO DAYS IN A ROW!!!

Great customer service. Great experience. Super salesmanship by Mike.

Very helpful

Normally, I do not write reviews but I feel so obligated to write about the AMAZING service from this store! Manager, Ben H., is such a pleasant person!!! Very professional yet so easy to talk to! Ben helped me in choosing my new phone... not the most popular, or a specific phone that their store NEEDS to push on to customers, but the right phone FOR ME. I cannot express how important that is to me! Ben is very informative!!! He explained EVERYTHING to me, the phone, the plan, cool features,the promos, and even helped me pick out some accessories! Im taking my mom and dad up there this weekend to switch over! THANK YOU BEN!!!!!!

Great experience, love abdulla! Amazing price for the new iPhone! I’ll never go back to my old provider !

Kimberly and Mike are awesome!! They took care of my phone and accessory needs. I needed a new Bluetooth headphone but wasnt sure what I could afford they found me the perfect thing and it was affordable.i always deal with Shane there too hes awesome

Awesome experience,Great Customer Service. Shane was professional.knowledgeable and went out of his way to make sure every detail of the transaction was completed and explained all details.Great experience.lKudos to TMobile.

Kimberly has amazing customer service skills! I have been beyond frustrated with not understanding my bill and paying outrageously high Bills. Until today all I was told was, Yeah, we dont know. You need to go and just call them.She took the time. Printed my bill, went through it line by line and showed genuine concern.Kimberly actually managed to make me feel like a valued customer.

Best store Ive ever been to. Ive been coming here for years and always a great experience! You wont be disappointed.

Very helpful and quick service. Kimberly is very nice and willing to help with any problem or questions. This store is one of the best in town.

Awesome customer service, thanks T.J.

TJ was awesome. He was honest and upfront answering my tough questions and made my entire experience delightful. I came in for the free tablet and walked out with the Samsung S6. Why? Because TJ knows, and uses, the product. After he gave me a bit of education on the features, I knew I wouldnt be happy with anything less. I am thrilled with both my purchase and my awesome customer service experience!!

Kimberly and Abdulla were very helpful and awesome people definitely put out all options and were great at helping me figure out what my best option would be

Shane.... Kimberly..... Mike..... And crew.... AWESOME!! Walked me through step by step!! We laughed.... We had fun!! Theyre AH-MAZING!! Definitely.... DEFINITELY come see them!! They take extra good care of you!! Thanks guys!!

TJ was fantastic. Made the switch from Verizon and my wife and I are very pleased.

The customer service I received from Luis was exceptional. My current phone was not working and Luis was very helpful, professional, patient and courteous! When my phone finally turned back on he was completely understanding and did not pressure me to purchasing the new phone. I will ultimately return to see him when I am ready for a new phone!

Shane is very helpful! So glad my husband and I switched to T-mobile! He helped us save so much money! Thank you so much for all your help!

Writing this review to be as objective as I can. Walked into the store with 3 employees on their phones, didnt greet me, didnt have any kind of hello or what can I do for you. I was walking in to see about switching 4 lines over and getting new phones, had plenty of questions that I didnt bother having answered due to the lack of respect. Employees were dismissive and when I asked them about a phone I wanted, all three gave different answers which was confusing. It is a shame that you have employees with no knowledge on the products you sell but even worse is the kind of experience they offer potential and existing clients. Very disappointed and will not be choosing sprint as a carrier.

I worked with Christie via the phone earlier today and she was terrific very helpful and kind.We then needed to come into the store to get upgrades on phones. The entire staff was kind extremely knowledgeable about their product and costs. I hate doing phone business but this group of people made it painless.Thank you.

Everyone here was so very kind and helpful from the moment I walked in the door everyone greeted me and was tentative to my every need. I simply went in there to get a billing issue fixed and the explained everything to me thoroughly and quickly addressed my issues thank you!

Was told, when I called, the store was practicing safe covi-19 guidelines but there were people in store without masks Im 68 with underlying conditions. Was very upset and disappointed!

Great experience, and great customer service! Id recommend anyone to this store. I walked in to get information on my upgrade, and walked out 30 min. later with a new phone. They explained all my options thoroughly without forcing me to commit to anything.

Eric is wonderful and very professional! I enjoy working with him! I would refer everybody to hi.

The staff here are really helpful and sweet. I also felt like they were honest and not trying to just get money out of a customer. Theyre so cool.

See TJ. He will take good care of your needs!

Great staff! Very helpful, professional & accommodating. Helped me setup my new phone in no time. Zero hassle, no pushy sales. All around great experience.Big thanks to Eric & Ryan!

Cory was the best! He helped us not only find the best deal for our phone and plan but helped us save money on both and was very personable! I would recommend him to anyone any time!

I had such a great experience at T Mobile! I’ve been a customer for over five years! I went in to talk with Kimberly and decide if I needed a new phone. She helped me troubleshoot my phone’s problems and instead of pushing me to get a new product. I did get a new case, pop socket, and screen protector because mine were two years old and showing wear. Thanks, Kimberly!

The best experience Ive had in any cell phone store HANDS DOWN!!! The store Manager Aldo serviced us from beginning to finish and was SUPERB in his customer service. I recommend ALL TO THIS LOCATION ALDO AN HIS TEAM WILL TAKE CARE OF ALL YOUR NEEDS

This was the best experience ive had!!!!! Eric was kind and found the best plan for my family with 4 lines!!! Kimberly was extremely generous !!!!! This is the spot to go to handle all your phone needs

Kimberly & Eric are amazing even though there was a miss communication they still made everything happen perfectly!!!!

I went into this Sprint store looking to find out more about Sprints plans. Jonathan and Jerry helped me out and got me set up with a quote and did a great job explaining all of my options. In the end I bought my plan and phone at another store because this location didnt have the phone model that I was looking for. Despite the fact that they were missing out on a sale, the guys were very helpful in tracking down the phone at another Sprint location. Thanks!

Amazing store and amazing team. We followed Kimberly from another store due to her knowledge and always helping

I was at t mobile store and Kimberly did awesome job helping us

Overall great store. Layout was clean and easy to move around. I was helped by a gentleman named Robert. I informed him of my problem and he went above and beyond what normal employees would do. I will gladly come back for any additional service and also recommend anyone to drop by if they need the service this shop provides.

The staff here could honestly care less.

Customer service at this location is the best in town I would really recommend this location to anyone thinking of switching to sprint. I would recommend working with Preston. He hooked it up on great deals.

These are the most helpful people in the world! They know what they are doing and they are very patient. Go see them!

Kimberly was fantastic! Great service and incredibly friendly. I recommend this T-Mobile store for the Arvada area.

Sprint has been my mobile carrier since I switched from Verizon almost 5 years ago. This particular retailer has a top tier manager in Ben Hensley. His staff, Matt Burnett & Edin Moran specifically, have demonstrated that their knowledge about all the products combined with a professional personal touch have had me walking out of their store with a smile on my face and my problem solved each and every time I have had to ask for their help. I recommend this particular Sprint store as head n shoulders above the rest. 5 starsGREGORY RICHARD WAGNERSWAGGER

Simple and easy switch, came from Sprint, saved some money and got more Value, work with Abdulla he’s killing it out here

Super helpful and friendly staff. The Manager assisted me - he was very knowledgeable and was able to answer all of my questions. The customers that come into the store and leave displeased leave because they don’t understand Sprint policy or fees. The staff shouldn’t be downrated because those folks don’t understand how phone contracts/companies operate.

Kimberly is always helpful and very knowledgeable.! Definitely will come back to this store for now on.

Had a great experience dealing with Kimberly best service I’ve ever had made me feel valued definitely will be coming back even if it’s a far drive ABSOLUTELY BEST SERVICE EVER!!!!

We went to sprint to get away from Verizons terrible customer service and outrageous plant costs, we were not disappointed! They we were amazing! They worked with us on everything! Spectacular people,spectacular plans, amazing devices and deals!

Called this place yesterday told them Im not the main account holder but Id like to switch my phone in the 30 day trial period. They said that they would hate for me to drag a person down to the store just for the switch and it would be fine as long as I knew the pin and password. Came in today and lady told me Im not the main account holder so theres nothing she can do. I had the main account holder come down to approve the switch, she said she cant do anything for me because I got my phone from a corporate store and they do their inventory differently. Wouldve been nice to know before all of that. Dosido run around. Worst customer service.

Sean Tuttle was knowledgeable and helpful and he made sure I got my phone set up was fast and easy. This is one of the better Sprint stores I have visited. Highly recommended.

Walked in with a broken screen protector on my new phone looking to have it replaced. Shane was way ahead of the game and jumped right in to help me. He had answers to all of my questions, was SUPER polite and civil, and overall the best customer service Ive seen since chickfila. This store has it down for sure. 5 stars and two thumbs up. Thanks guys. ^^

TJ was great. Helped us switch over from Verizon and we could not be happier.

Im not happy with T-Mobile as a company and today I had a very hard time just paying my bill because there was only two people working in both had very long transactions before me. I thought I would be able to walk in pay my bill and get out but it didnt happen that way. For me personally T-Mobile has very terrible phone service phone reception and the price is high.

Ben is the store manager here, and he is fantastic. I came in to the store with some huge phone issues, and he was able to help me in a very professional way. He was very friendly and understanding when I was expressing my frustrations with my broken phone. I would definitely say that this is the best customer service experience I have had at a cell phone store.

Of the many tmobile joints I have been to I never leave disappointed when I leave this one. I usually dont have to wait long to get assistance. And everyone I have talked to there has been super friendly and just plain amazing. They dont push sales they listen to what I have to say and they HELP!

Today I went in for a new iPhone and Apple watch and ended up leaving with what I came for and 2 other phones! The help I received was far above and beyond from Abdulla and Kimberly and Cullen I highly suggest ANYTHING you need T-Mobile come here!

All workers at this store are so awesome and always take real good care of me .LOVE THIS STORE

One star. I shell out a TON of money every month for many BUSINESS lines and after WEEKS of troubleshooting nobody can figure out why text messaging wont work on this 2 MONTH OLD $800+ flagship device! Id expect better support for business customers but they say Im SOL for 3-4 days until they warranty replace my INVESTMENT with a REFURBISHED device! I can not keep losing business and money over these guys. Verizon here we come.

Kimberly was the only person and best tmobile associate Ive worked with highly recommended and Ill go back just for her every time

These guys were great. I had an old iPhone that needed to be released from Sprint so I could use it with my new plan. There was really nothing in it for the team at the store (I wasnt buying anything...I was just there for help). Still, they were great. They saw I was stuck with one person and came in to help and then stuck with it until the process was done. Really kind and the sort of customer service that makes you wish you hadnt left in the first place.

This location is by far the BEST!! All the staff here are VERY friendly, knowledgeable, helpful and will go over the top to let you walk out more than satisfied as a customer. I will recomment T-mobile service and this location. Thank you Cullun, Kimberly, TJ, Eric, Abdulla.

Honestly I had a great at expierence at this Sprint location. They were swamped on a Friday night and managed to take care of everyone quickly and efficiently. One of the reps helped me find a new phone and managed to get me a pretty sweet deal on it. Definitely is my favorite sprint location!

Cory is an awesome rep. Explained very breifly about my new and had the best attitude. Check this store out if you want some good customer service.

Went to get a new phone today, and not sure why this store has one star reviews, but Rob was EXTREMELY helpful and super friendly:) I feel awful for not remembering the other employees name but he was also extremely helpful and kind. I came in as they were closing and they were more than happy to help me, patient with me, and got me exactly what I needed, and more ;) Ill be back for those VR goggles 😁 Thanks guys, for all of your help and the laughs. .. Fun stop at Sprint, they both deserve raises, especially for impeccable service :)

Incredibly helpful. This is the first sprint store that has ana appropriate amount of staff on board, and knows what they are doing. Very helpful and knowledgeable, and know how to sell things you need, not just for the sake of selling. This is my go to now.

Eric is the best, the patience of a saint, and made me laugh. he kept my cat on the screen and made sure I knew how to use my new, updated phone. thank you.

We had a situation when switching over to Sprint where the BOGO deal we ordered over the phone did not come through. This provided a world of issues of being transferred from one person to another when I would call in to try and fix it. I finally went in to the store to seek some in-person help and I am so glad I did. Matt would call on my behalf every month for hours until we finally got it sorted out, months later. The situation was far from ideal, but the employees at this store were fantastic and advocated on my behalf. If you have Sprint and need some help, this is the store to go to.

This location gave me the right information and the staff here is so friendly.

Im all for franchises and family owned shops but I have had it here! First time I was here they were all out of the phones I wanted. Second time I came I had an error with my phone. They took over an hour and could not fix it. We ended up fixing it at home after doing some research. What a waste of time for something they should know how to handle. Today and my LAST time coming here they could not process a 30 dollar charge on the card I have been shopping with all day due to some internal error. Incompetence!

STAY AWAY! I was flat out lied to about having an account set up in my name by the employee. When I called customer service they couldn’t find an account and have denied my application due to fraud.

Also was amazing. Very knowledgeable of the plans and gave us discounts on our new cases. Thanks for the gorgeous phones!