Great experience. We were able to get our car in right away. I had a thermostat installed and they did a great job. Will definitely use them for future repairs.

I had a great experience at AUTOTRUST. They were transparent about they were fixing, and it was fairly priced. The owner Lisa could not be friendlier. I will be going to this shop for any future repairs.

Great customer service and great prices on repairs

AutoTrust provided friendly, efficient and excellent service once again!

I contacted Autotrust to see if I had any damage underneath my vehicle. I was told to bring in my vehicle the next day to have it looked at. The next day I dropped my vehicle off before heading into work. I was contacted by the owners wife while at work and was informed that there wasnt any damage and all I needed was an alignment. Upon arrival to pick up my vehicle, there was damage to the front end of my vehicle on the drivers side...that damage was not there when I dropped the vehicle off. No one had an explanation as to what happened to my vehicle while at Autotrust. I asked the owner if he had cameras on his property, he said yes. I then asked him to review the footage and then I was told that the cameras are only in use when the business is not operating! The owners wife even admitted to taking my vehicle for a test drive and never once did she say that there was already damage to the vehicle before she got in it. The damage that Autotrust did to my vehicle is very noticeable, there is no way that the wife wouldnt have noticed that damage if it was dropped off like that! Could this damage have been done when she took it on a test drive? Was the damage done while in the shop? Going to have to go through my insurance company and have them go after this untrustworthy establishment!

ABOVE AND BEYOND service!!! We have had bad electrical problems with our car, after a squirrel or mouse got under the hood and and went crazy chewing up wires, insulation, etc. Initially, we brought it to a different mechanic, who thought he fixed it, but the electrical problems remained. A friend recommended Autotrust, and were so glad they did. They fixed the electrical issues at a reasonable cost. We also had them change the oil and filter. Another unrelated issue we had, was that our sunroof began to leak badly, before we had the chance to take the car in to get the electrical repaired. Mold had started to grow in the interior, and the carpet was wet. We were happy to find out that Autotrust has a detailer that comes in regularly. So while they had the car for repairs, we also had them detail it, and now the mold is gone! They worked very hard to dry out the carpet. They put a lot of extra time into the car, but still, the invoice was very reasonable. So we gave them a tip. Im so glad to finally have my car fixed by someone who knew what they were doing, and took extra care to do it!

Purchased a moped, great price. Many colors to choose from.

Clear and concise. Friendly but dont sugarcoat your vehicle issues - they tell it like it is and are there to help

Im not the kind of person that writes reveiws but I have been so happy with the work that Ive had done, I started bringing my truck there for oil changes because it was convienient. After I was out of warranty I stated having the check engine light com on, when I asked them to look into it they said they would scann it for free and give me an estimate from there. After they got the codes they said it would be about $55.00 to diagnose I left it there. They called up 1/2 an hour later and said there was no charge but that there was a recall for my problem and that a dealer should fix it for free. Since then even after we moved north of town I wont go anyplace else, I made my neighbor call Rich after he told me about the estimate he got from a different repair place. He agreed to at least have it looked at. Autotrsut had a whole different opinion that was alot cheaper, this is not the first person Ive recommended or the last!!!

Great service

Friendly and knowledgeable staff. Car repairs done with respect to the above care. Repairs done only what you asked for. Prices of the repairs vary depending on the situation and service needed. Staff will let you know if there are any additional information you need if service repairs are at attention to the car. Need a newer dependable car? There are options, just ask them if they have anything to suit your needs. Overall, you can relax and rely on the name that implies a great service, AutoTrust.

Did what we needed done.

This is going to be a long review. We hadnt been to Autotrust in many years but went back recently to have our brakes and rotors done. Autotrust informed us we needed calipers as well. The very next day, we were driving 75 mph down I-41. Our van was vibrating badly. As we reached Milwaukee, there were two loud bangs that shook our van. We barely made it to the side of the interstate before all the dash lights came on and the van came to a complete stop. We immediately called Autotrust, knowing they’d just done our brakes. Lisa said, “it sounds like something was loose.” We were stuck on I-41 for an hour. Our wheel was sheered in half. Autotrust had our van towed to Lake Ford in Milwaukee and gave us a rental car. We were under the impression Lake Ford would be repairing the van. The next morning we went to Lake Ford and the van was gone. No one informed us of this. Autotrust just took it (without our consent) back to their shop. I called immediately and repeatedly told them I didn’t want them touching my van. We started back to Appleton right away. By the time we got to Autotrust, they already had my van jacked up behind the shop and were doing work on it, despite me telling them not to. I didn’t feel comfortable with them doing the repair even if they were paying for it. When we went inside, Lisa said they’d reimburse us for our hotel and dog boarding since our anniversary was a complete waste. It sounded good but she LIED and did not pay for the dog boarding. She claims now that she never said that. Even my two sons heard her say it. It’s been an awful experience. Autotrust had the van inspected by a local shop they chose because they had a connection there. Despite the fact that the mechanic said he’d “absolutely” replace the tire, Lisa refuses. And apparently the inside of the tire can’t be inspected because it’s a liability issue. If I could share photos here, I would. I am upset that I have to leave this review, but sadly, Autotrust, you’ve earned it. I absolutely (!!!!) regret having my brakes done here. Not only were we given an unsafe vehicle, we were not listened to, and were lied to. I’m sure Autotrust will have something to say back to this review. At the end of the day, this is my experience and I’ll never ever go back.

Absolutely the best, I trust nobody else. Rich, Lisa, Brian and everyone there will go out of their way to get you back on the road quickly but most important CORRECTLY. Top notch service and fair prices.

Had no Ac in car on 100 degree day. these guys are great, got it done in one day for me. I read the previous reviews and they are all true. They are great.

Had a Curt hitch installed on my 2014 Jeep Cherokee. Helpful staff that kept me informed of what was going on during the day when my car was in the shop. Looks awesome! I’m very happy with their work, and the prices are the best in town.

Had a trailer hitch installed for a great price on my 14 Jeep Cherokee. Looks factory installed. They did a great job and in a timely manner. I couldnt be more pleased! Great job guys!

Didnt fix my truck. I had to fix it myself

Awesome place and great people

So glad I read the Google reviews when I was looking for a new trailer hitch! The job took much longer than they planned yet they stood by the estimate. A really great friendly team of people!

This is an excellent shop! Very personable, Lisa is great! I know I can trust their estimate and drive away in a safe vehicle. I recommend this place to all my friends and trust them with my family. They always exceed my customer service expectations.

Our van broke down while we were in the Appleton area visiting family. Autotrust went the extra mile to see that the repairs were expedited and we were able to get back on the road without delay! This is a great family run business and Rich and Lisa made us feel we were part of their family too! The estimate was accurate and the pricing was great. We live two hours away and I would drive back to have Autotrust work on our vehicles, they are great honest shop.

They seem like very honest people. They gave great advice and I would highly recommend going here.

Love Autotrust, love Lisa, Rich and Jeremy and the crew that works on my cars. We bring all of our car repairs to Autotrust and we recommend friends to go there too. They let you know if something really needs to get done or not. Helpful and friendly and decent prices, total package. My family and I have gone to them for many years.

Not only did they beat my previous estimates by a significant amount (without even seeing them), but when all was said and done they went far above and beyond!! This is a place that 100% has the customers best interests in mind. They definitely have a life long customer right here!!

Autotrust is amazing. You can count on great, personable service with trustworthy advice.

Always amazing

These guys are great! Ive been going to them for years. They are the best. Ever since my first visit they have been awesome! They always let me know what I need done NOW and then tell me what is upcoming and should be expected down the road. Things like tires are getting worn, you may need to replace those in the spring., etc.

Great shop Rich really goes the extra mile for the customer

They exaggerate the quality of their cars for sale. I dont know what they did, but my test drive in the car was perfect and a few days later Im right back at the repair shop. They sold me a dangerous car. One of the four bolts holding on the subframe on were completely missing & there were a TON of issues in the front end. They may do good repairs, but do not buy cars here.

We have been bringing our cars here for many years & have always had great service. If we need a ride they will always help us out. I completely trust their advice & we have not had any problems.

These guys are great, they gave me the best price on tires and explained I didnt have to spend a lot of money to get good tires. They dropped me off at work and picked me up when I was done! So helpful especially for a girl who know needs all the help she can get when it comes to cars! Ill be back:-)

Thursday night I called Rich about 8:30 pm on his cell phone and told him about my truck problems as I was heading up north. He said Ill meet you at Autotrust @ 7:30 am with a loaner vehicle for the weekend. I was able to have a great weekend up north while he fixed my truck. It was in my driveway all fixed when I got back. Now that is what I call Customer Service!!

Rich and his crew treat you like a friend, their work is better than the big shops and the prices are very affordable. Best in town.

My car needed towing, Autotrust was the nearest shop, so I had them diagnose and repair what ended up being my starter motor, reasonable prices and flexible service, they kept me informed of what was needed. After the fact, had a check engine light pop on and they were honest enough to check their work and make it right with no extra charge, thankful for honesty like that!

My vehicle is no longer under warranty so my husband and I always bring our Tahoe and our plumbing vehicles to Autotrust. All my friends and family also bring their vehicles to this family owned and operated auto repair shop. They are the best and have the best mechanics! I would only trust my auto repairs and maintenance to this shop.

Im not one to review on something unless I feel like I loved it or felt weird after all said and done. I think Ive written three reviews in my adult life. October 2017 Saw a Pilot for sale. Online description said 100,000 miles, priced on point at $9,999. Said timing belt was done. (no sticker though) brakes were new. Tires were 90% life left. Test drove it. Liked it. Took it to my mechanic. No sticker on timing belt seemed fishy to him too. Mechanic said brake calibrations were not good. Brakes were new, yes, tire tread good, yes. Decent vehicle but feel like I wasted $80 on an inspection. They said gas was half full. After driving 6 miles, the light went on. Put three gallons of gas in. Glad I had the inspection done, but this is what I couldnt believe... I left my van there and thought, eh, Ill have em put a new rear brake light in. After we didnt end up offering on the Pilot they wanted $34 for a lightbulb installed. No thanks. I told them to take it out, I was not going to pay that. My husband ended up paying :( Pretty nice people over all, just not a great experience. Really wanted to work with them. But something was off this time :( I will steer clear from them. Lesson learned, put my own light bulbs in.

Fast service. Reasonable prices.

Im new to town and when my brakes were making noise my realatives told me to go to Autotrust, then when one of the guys at work needed a ride there on my way home I waited till he was done and they wanted to go for a ride right then to hear the noise. I made my work buddy pick me up on the way to work on Tuesday and they said they would call with an estimate, they did and it was alot cheaper then im used to! They even offered 6 months to pay! I love this place. :)

Might have been having service work done to my vehicles for many years. They are always good and honest, they dont fix things that dont need to be fixed

Honest. Quick. Quality. Friendly. They could have taken advantage of the fact that I have an old junky car. But they didnt. And the price is very fair. Just call them !!

Excellent people! Excellent Service!

A great place to go to have a hitch put on your vehicle! They did a great job!

DO NOT BRING YOUR VEHICIAL HERE!!!Took my car in to get 4 new tires put on. I already bought the tires so I just needed them mounted and balanced. I was quoted around $50 (figuring around $10 per tire) Thought it was a great thing cheapest price around the area considering EVERYWHERE else charges you PER TIRE!! to put new tires on. Got my bill and it was over $90!! When I asked why it was so much I was given 3 different reasons from the Jeremy the MANAGER!!! I was eventually given the reason that they charge around $80-90 an hr shop fee and I was being charged for the time spent on my car not PER TIRE!!! We had just taken our camper in there a few months earlier and had 6 tires put on our camper for less than it cost to put 4 tires on my car!!!! Not only that but I had damage done to the front of my passenger door!! When I took my car back for them to look at the damage the Manager and I started arguing! Some other nice guy came out and finally told the manager to take my car and get the scratches and paint buffed out. He was able to buff out the scratches and paint on my car but imagine that he couldn’t BUFF out a DENT!!! I called the next day asking to talk with the owner. The owner was not at the shop currently but would be coming back. I left a message for the owner to call me back because I was stopping payment on my credit card for my tires until the damage to my car was fixed! I never got a call back the rest of the day. I guess they don’t need the $90 they over charged me to put my tires on.

Have been bringing our vehicles to Autortrust,for years, even when living in Fond du Lac. They have always bent over backwards to make sure my repairs and maintenance were done in a timely fashion. If I needed they would provide transportation for me to my office, and come back and pick me up. Jeremy always calls and lets me know if anything is needing attention, or repaired BEFORE it caused me to be broke down on the side of the road. Calling me ahead of time and letting me know how much it would cost, and letting me have options on what could wait and what could not. I attribute the fact that I have had vehicles getting over 250,000 miles to the care and maintenance received at Autotrust

Poor service and pricing. I had a boot and bearing done on my Tahoe and continued to have problems. Came back to ask about it and they said they did not have guarantee. For $90/Hr shop rate and a $1,300 bill you should give me something.

Whoever just answered the phone was very rude to me. Hung up in my face because I didnt know the exact tire size. Thats why Im calling you

Way.to expensive for my daughter.to get her car fixed

I wouldnt take my vehicles anywhere else. Great technicians, great owners. Ive been going there for 20 years.

Customer service: -5 Stars, Pricing: Over priced. The kind of place you worry about them abusing parts so they can bill you for it. LOOK ELSEWHERE!

Very good auto repair shop

Lisa is amazing! Her shop does wonders as well!

Excellent service Friendly people

Top notch work, competitive rates and excellent customer service!

Excellent service Friendly people

Pricing, service, flexibility.

Only one visit. Got the job done with vulgar language coming from the shop.

Awesome, honest repair people!

Bought my moped from them

Honest and hardworking gang!

Great service

Honest and attentive.

My experience just wasnt good at all!!!

Not very friendly