We went into the store not expecting to buy anything until we saw the MOAB - the Mother of All (um)Brellas. Worked with Jake to purchase a 13-ft cantilever with rolling base that was on backorder until end of August/early September. Delivery crew showed up on time, with courteous and friendly attitudes, and put our cantilever together. They even gave us a full block of instruction on use with helpful tips. They were in and out in 20 minutes and, despite the heat, smiled the entire time. Refreshing customer service experience!

Caveat emptor. This store does not take returns. That’s not marked or mentioned when shopping. Why not you ask, take a guess. Here’s a clue, good stores with quality merchandise take returns.Left the stuff in the store - total garbageStay away

Super experience at Offenbachers, which offers great quality products at reasonable prices. Jay LaMalchaux was very thorough in explaining various patio furniture options to us. He also took the time to answer all of our questions completely. We felt so at ease talking with Jay, and were very happy to purchase our patio dining set from him in our first visit to this store. Also, the Annapolis showroom is beautiful and very well stocked. It really helps to be able to test drive the actual furniture that you are buying. Thank you, Jay, for all your help!

Awesome experience at Offenbachers Annapolis! Denise was so very helpful in purchasing accessories for our coastal themed home. She was very knowledgeable, professional and had the best attitude! She made my shopping experience enjoyable and best of all found the perfectaccessories!!! I highly recommend asking for her assistance when shopping at Offenbachers Annapolis.

Nicely laid out store. Great customer service from Jay. Found a nice set at a very reasonable price. Glad we checked them out!

Great outdoor furniture selection, Denise was super helpful and knowledgeable! Thank you!

The Annapolis store has poor customer service. We ordered furniture late January that we knew would not be delivered until mid-march. It is now now mid-april and no furniture. It is not the delay so much as it is the complete lack of providing updates. The manager of this stores tells “us” to call him in 4 or 5 days with an update. A task that us a look up in computer type of thing or make a phone call. We call when he says( several times) and still cant give us straight answers. Latest is he tells “us” to email him as a reminder so he will see it in the morning. My expectation of customer service is that you will write yourself a note to follow up appropriately and then call customer with update when you said you would. These delays are way more than covid related. Very good at taking your money and then ignore you.

Above and beyond customer service. I went in to find and purchase replacement cushions for an outdoor sofa we bought 10+ years ago. Although they no longer carried the brand, they found me someonewho does, pulled up their website, gave me the contact info and provided guidance for ordering. And I didnt spend a dime! BUT, I did find a new person to buy from for my future outdoor needs: Jay LaMalchaux - youre our go to now! Thank you!!