Best body shop in the DMV. I HIGHLY recommend this body shop for anyone looking for the best service for auto body work! Majority body shops will turn my car down due to the Matte finish paint. This body shop literally never fails me and provides me with the best care from the best team! I known Victor since 2016 him and his team are always working hard to keep their customers happy!! If you have purchased a expensive car I suggest you to not take your vehicle to somewhere else for a cheaper price and be disappointed for bad quality work. This body shop will take care of you and their prices are great.

This place always takes such good care of me and my vehicles. Daniel is especially kind and easy to work with.

I have had my vehicle repaired there in the past and the service has been good. However recently my car was declared totaled and so when I went to collect my personal belongs items had been taken from the car. I called and left a message with the office, but no call back. I am not sure how if anything will happen but wanted to make sure this is documented so if/when it occurs it will not be the first time of them hearing about it.

Before I begin, its important to note that I have visited numerous Mercedes dealerships (at least 8), and in my opinion, Mercedes Benz of Alexandria, is by far, the worst. Allow me to explain.First off, its nearly impossible to get a call / email back, even when your car is being serviced, but, the aforementioned is negligible, compared to the damage they caused to my car. The icing on the cake is that they are denying all responsibility.While my vehicle was being serviced at Benz of Alexandria, damage occurred while in their possession. Specifically, the front bumper had been crushed, and the parking strip trim had been ripped off.I first noticed the damage on 7/24, while my car was still on their lot. When I asked what had happened, the service manager (Frank) replied, I dont know anything about that. In hindsight, hearing the former should have been a huge red flag, since the service manager, at best, was oblivious to the damage that had been done. Nonetheless, since my car had been declared a total loss, I didnt think I would be retaining it, so I didnt take any pictures of the damage. (BIG mistake) However, I think most people would agree, that noting the damage with the service manager is reasonable protocol and should suffice. Up until this point, Ive never heard of a dealership that damaged a car, and then subsequently failed to remedy the situation. However, I should have listened to my intuition, because all the WARNING signs were there.Anyway, I ended up retaining the car 3 weeks later, at which point, I contacted the dealer about the damage which I had noted with Frank on 7/24. Long story short, they denied responsibility for all the damage.I then escalated my complaint all the way through the chain of command, til I reached the GM (Peter Collins) and, he stated, after interviewing the employees, his view was that the dealership did not cause the damage, which is simply not true. As stated earlier, I saw the damage while at the dealership, in person, and my car had never left the dealer lot. Further, the service manager was informed, as we both stood looking at the damage. In addition, USAA took pictures on 7/3, while my car was at the dealer, which showed my car in pristine shape, which proved there was no prior damage. However, even after I showed Benz of Alexandria this photographic evidence, they still would not take responsibility.I requested the dealership to check the video surveillance, and asked if they had taken photos of my car, before it left the dealership. To my surprise, they informed me they dont have records of the video footage going back that far, (beyond 30 days) and they did not have any pictures of my car, however I do not believe this. Most likely, they pulled the tapes, and once they saw they caused the damage, they simply denied having this footage. Now some may say this is a bold statement, but consider the following. Would a Mercedes dealership, or any company for that matter, with Millions of dollars in precious inventory, (stored outside, unsecured), take the risk of limiting themselves to 1 month worth of footage, when the cost of storage is negligible? Ill let you decide.In any case, I have now escalated this issue with the Office of the Attorney General of Virginia - Consumer Protection, and Ill subsequently file a case with the BBB tomorrow. I also called the State Corporation Commission of Virginia, which handles insurance related matters, since they refused to provide me with their commercial insurance policy, since I wanted to file a garage keepers claim. The State representative told me that its very rare for an automotive repair shop to deny providing insurance information once requested, and stated that this typically only happens with smaller, less reputable companies.In closing, let me say that there are plenty of reputable, HONEST, automotive service repair shops out there, but this is not one of them. I highly recommend that everyone steer clear of this dealership, and avoid them like the plague. Youll be thankful you did.

Best quality in the DMV!

Always excellent customer service thank you cesar

Extremely professional!Nice job guys, thank you very much!

Was able to repair my door handle without cost.

There is poor quantity and poor service.

Vick, Rebecca and the rest of the team are the BEST! Unfortunately, we have had three occasions to use their services and even though I am moving an hour and a half away, I will always return here for body work! They are professional, courteous and they go above and beyond to assure customer satisfaction. You won’t be disappointed! Thanks guys for making my car pretty again.

I took my 2020 Mercedes GLE350 in for collision repair and I could not be happier with the seamless repair by their collision team. My Lunar Blue GLE looks as great as it did when I took delivery. Id like to commend Rebecca on her level of professionalism and follow up regarding my SUV. While it took longer than I would have liked, the paint was flawless and all of my safety sensors are working perfectly. Needless to say, Im quite pleased at them for turning a stressful situation into a pleasant experience.

Top notch service.

Terrible communication. My car has been sitting there for a month for a small repair. The unilaterally decided to take longer and never called to inform. Do not take your car here, period!

Deer hit our Benz. Usaa tower it to the shop. When we received it from the shop it was shaking when we would get ok there highway. Called the shop to make them aware. They replied oh the accident had nothing to do with the alignment. If my car is now shaking after a deer hit it and if you didn’t bother to drive the car on the highway after fixing it. How would you know what caused it. Wanted us to pay for a diagnostic to determine if it was caused by the accident. I’m not a car expert but A diagnostic will not determine if you need an alignment bc a deer hit you. I drive a bmw my husband drives the Benz this would never happen at BMW of Alexandria or any BMW shop.

Went to the collision center for a minor door fix. The service manager Vick is amazing. Very professional with hands on the job. The job itself was beyond amazing and done according to mercedes standards.

A guy hit my car 2 weeks after I purchased it.. Sent it to Benz Alexandria Collision and I can not express my gratitude enough on how well they fixed my car and the great, exceptional, customer service I received as I awaited the repairs. Mr. Krikorian stayed in contact with me, giving me updates on how things were going and when my car should be finished. Also, it was a pleasure meeting him and some of the guys that completed the work. Vik, I think his name was, was awesome as well. I again, can not rxpress how grateful I am that I sent my car here for repairs. They all did a fantastic job. 😊

Vik & his team do a top notch job! And you will get a couple of laughs as well. Excellent all around!

Great service from Rebecca and the team repairing damage to my Porsche Cayenne. Fast, experienced, and attentive throughout the process.

Brought my vehicle to this location for repair, could not be happier with my experience. This will be my preferred collision center for any future Mercedes-Benz vehicles.

Rebecca was the one assigned to our collision repair. Rebecca was quick and orderly when it came to updating the client about the vehicle at the collision center. Rebecca needs a raise!!!!. Rebecca keep doing what youre doing because youre doing amazing job at it Thank you SincerelyDan Conde

Great people and excellent customer service

Jessie Bragg is very professional and ensures amazing results. Ask for him by name.

Terrible experience strong arm dealer beware stay away

The most friendly mechanics ever! Chris is a great service writer!!!!!

Service department has excellent management

Thanks to David G.