I worked with a gentleman named Frank. He with Above & Beyond to help me with my chainsaw situation. Explain why he helped me so much and why the customer service is so good at this particular place. I will be going there again and know that I will be well taken care of if the need arises!

They answered their phone. The person at the tool counter was extremely helpful and nice. He gave me a whole tutorial on how to use and care for the chain saw I purchased.It was good old fashioned, genuine customer service.Thank you.

THE BEST! Super helpful staff; huge selection; nuts, bolts screws can be bought individually (my favorite).

Love this place, never know what youre going to find but impressive selection of Melissa & Dougs kids toys & even sales on my FAV Dots pretzels- yum!

I’ve worked in big boxes and actually owned a hardward store and you don’t get any better then this one, The staff here really go all out to insure that you feel like you belong and they are all about taking care of the customers. Try them first and the time saved is well worth the money and you’ll be surprised too at the competitive price and selection.

I had a trailer hitch ball loosened for me @ no charge. They were very friendly and happy to help. I am definitely going back.I also like the fact that its not a big name brand store, where they hire anyone with a pulse, they are very knowledgeable.

I rented a few tools from here, and I can say personally I did not have any problems what so ever with them!

Really good selection, tool rental, and a very friendly and helpful staff.

If I could give zero stars, I would. Came in to pick up some charcoal they had on sale online. There was none left on the shelves so I asked an associate if they had any left in back. He found what I believe was his supervisor who said it was in back but that is basically not for sale. What?! I went back online - it was still available to order for in-store pickup - so I did and what do you know, my order was cancelled by the store and the items removed as an available product online. Won’t have to worry about me returning - I’ll happily drive twice as far to take my business to Fusek’s True Value downtown.

Too many customers enough cashiers. In didnt want to stand in a COVID line.

For old fashioned customer service they are the best, unlike employees at the big box hardware stores they wont walk past you without asking if you need help.

Great people and large selection

Great source for the hard to find. Good, helpful staff.

Very very very pleasant place to go to. These are the friendliest people. I believe this is a family owned establishment and they always make me feel welcome as soon as I walk in the building !!!!

Fantastic small business! Very community minded and has lots of the essentials. A great place to go first!

Good selection for a smaller local store, friendly and helpful staff, also like the rental aspect of the business.

Great service. They usually have what I need!

Great experience! Thanks for helping me with the purchase to protect my families! Really appreciate that!

Fabulous place. An old-fashioned feel that a neighborhood hardware store should have, but with all the modern needs. Ive found things here that the big box retailers dont carry - they really know how to pack it into a smaller space (so its easier to find, too). The team here is really nice, too - one even followed me out to my car and put a new bolt on for me to make sure it was the right size.

I could spend a day in here ! They have an unbelievable great souvenirs absolutely gifts so unique already havePicked out granddaughters birthdayPresent for July Gardening optionsI am Soo addicted to. I could be thereFor hours and hours. Go see for yourself. 😎

A nice hardware store with lots of different things that are very helpful in doing the small projects around the house. I needed some screws for a picture frame and they were very helpful. Next time potted plants and flowers for my wife

Great service, fair prices.

Always a place i will continue to stop to get my hardware and other work supplies. Great helpful staff. I never have to search 4 help when looking for particular items. Always greeted when u enter. Great place for quick in and out stops. Id refer them to any other contractors in serch of supplies or tools while in the zionsville Area.

The staff is wonderful at this local True Value Hardware store. For many years this was the closest hardware store for miles. With many big box stores building nearby, this True Value has been forced to specialize what items they carry.Their hardware section is probably the most full fledged section of the store. I can always find the right bolt, nut, hook, hanger, or whatever other miscellaneous part I may be looking for.They are always growing and catering to the community of Zionsville.

Plant selection and quality poor. The plants we purchased died within two weeks even with recommended care. Home Depot has much better selection and customer service. An example of why not to shop local.

Needed specific screws and accessories, Akard has an extensive assortment of unusual fasteners

Always helpful

They are so helpful and friendly there

Great neighborhood hardware and supply store. They carry a great variety of tools and materials. The staff there is so much more helpful and friendly than the big box stores.

Great! Everyone is always friendly & helpful!! They have wonderful Christmas items & gift ideas in there! 😃

Called about four patio chairs I found online at another store, but after talking to Tony at Akard, I ended up buying a whole set, of six chairs and a matching patio table, for just an extra $67.00 - what a deal! And when we got to the store, they loaded it all into our truck and car! Tony and the crew at Akard were great! Thank you for all the help...

These guys are awesome. They helped me figure out a complicated combination of plumbing parts, and stayed after closing time to do it. BTW, it all worked the 1st time with no leaks.

Disappointing return interaction. I purchased an extension cord that ended up being too short for my needs. Did not have the label that came with it so they wouldnt accept my return even with the receipt. While I wish I had retained the label, their competition would have no problem handling my return with no questions. Sadly this will now influence my future buying decisions with this store.

I walked in at closing with two dead fridges in my garage. All I needed was a GFCI and you said I dont even know what that is but we cant help you. Ill add 20 minutes to go to a big box store every time now.

Awesome hardware and rental store. Great service!

Great local hardware store. I can find just about everything at Akards without wasting time asking the big box stores where can I find....

Ive gone into this store multiple times and Ive always been impressed with the selection and the people, however: today I received the worst service Ive had in any establishment in my life. I walked into the store with my friend with the intent of buying some woodworking gear, a hatchet, some gloves, a folding saw, and maybe some mousetraps for the shed. Some angry bald employee harassed, followed, and questioned us in a very unwelcoming manner, even asking us to leave after we told him we didnt need help and that we were just looking around the store for what we needed. I only got the gloves and a hatchet, but in my stress I just snagged some off the shelf that Ill have to go and return. In all, I really do love the store and the selection but I honestly could have done without the incredibly rude and unwelcoming service.

Great service and solid product selection esp nuts and bolts...

Has all the basic house hold items you need..lights plumbing painting lawn garden key cutting etc. staff knows where everything is too..great service

Ive often wondered if everyone who works there takes a class called how to give great customer service, find every nut and bolt we sell, and tell customers how to do every do-it-yourself job there is, because thats the kind of service you get at Akards. Love that place!

As my very large family, we have always shoppes at Akards from day 1. Staff is very frustrating friendly and helpful. I can always find what I am looking for zero they have items you cant find anywhere else! Thank you Akards family members

Nice like store. Kinda high on pricing of small stuff, but they do have things i cant find elsewhere.

Great store with plenty of parking with friendly employees.

They always have what I need.

Rental department was easy to use and very friendly.

Bought a chainsaw here, they try to upsell all the time on stihl equipment but if you ignore them it’s no problem. Stihl prices are the same across the board but this place is closest to home

Great service

This store is wonderful, run by hardworking real honest folks and they offer steller service, and customer service second to none. On my live broadcast online I have talked about this awesome store to my many viewers and friends. I give them five stars, and recommend them to everyone I can. I adore the owner the owner, and manager, charming intelligent, and just wonderful to interact with. Jon Holtz-Revels founder of AbiliTV, The disABILITY movement.

A great store with a friendly small town feel. My son and I go there regularly on the weekends. He loves the popcorn, I love browsing. Rental and small engine sales on north end is great. Chain sharpening is cheap and good. It may not be the biggest store in NW Indy, but Ive consistenly been impressed by their selection of goods and availability of hard to find items. - A great example - I wanted just a basic, wooden handled, wire brush for cleaning up masonry work. Found multiple brushes and various sizes, all for around $3. I had just been to Home Depot the day before where they only carried a fancy rubberized-grip handled $10 brush with a worthless cheap scraper. You know how many people greeted me at HD? None. I prefer self checkout at HD too! You know how many associates I talked to at Akards? 4 or 5 easy. $0.99 32 oz fountain drink too!

This store is rude, the manager yells at customers, and has no business being the manager. Mismanaged store, no consideration for customers, frankly, the store should be closed because it is not professionally operated. Courtesy to customers should always come first and if not, they dont deserve business.

Akards is the best

Great store and great service!

They charge a flat rate of 18 to refill propane tanks while advertising by the gallon.

They will have everything you need, and at prices comprable to any big box retailer. Be sure you always check here first!

Very friendly helpful staff

Friendly, knowledgeable people with a True Value commitment to community!

Great people that are all about service!

A very friendly place.

Great service.

They have a lot of hard to find hardware.

Excellent