Was not a new customer, spent money at Wyckoff Auto Center in the past 16 months and referred neighbors and friends to this establishment. And planned on scheduling 4 new expensive Pirelli tires for my husbands vehicle as well when he dropped me off. Not to mention I was referred by another industry professional down the street! Waited two weeks for this appointment bc I was loyal - had an appointment for Thursday 8/19 “morning” yet due to the tornado/warnings the night before, NJ Transit schedule was running 60-120 minutes behind and I need to commute into NYC for work. Called and spoke to John at 1ish pm as a courtesy and asked him if its best for him if I came now or the next day at a time of his convenience and explained the situation. John had the nerve to say in the most obnoxious tone, “too bad, its too late, you missed your appointment and I would have to wait until August 31.” Mind you this was for a rotate and balance, a 30 minute service. I explained the situation again and asked him what he would have done if I just showed up, like most customers would have at a non dealer auto repair shop, he said, “ I would have done the job then.” So the business model here is NOT customer centered by the owner John and he has no regard for courteous and loyal repeat customers, nor professional respect for the individual who referred Wyckoff Auto Center. It would be remiss for me not to mention that I was quoted one price when I first called by an employee and John tried to charge me 50% more. Perhaps that was the issue? Nonetheless, none of what I experienced during this encounter will sustain a successful business.

Great service. Old town feel. Always take my cars here.

Ive been going here for more than twenty years -- they are the best! Theyve always been kind, professional and extremely helpful. They explain things clearly, present options for repairs, and do a great job all around.

Quick and prompt service.

Top notch service and Prices. These guys know what they are doing and do excellent work on my Audi.

Always willing to help out. Accommodates everyone to the best of their ability. Love supporting a great local business. Would recommend to anyone in need of service or tune ups!

These guys have earned my trust over the years. I have used them on many vehicles, and always felt that theyve been honest and charged fairly. If something doesnt need to be fixed yet, they tell you honestly. Its rare to find an honest auto repair shop, but this is such a place.

Good mechanics who I trust. Need I say more? Ive gone to Wyckoff Auto for years and even though I no longer live nearby, it is worth the drive for the peace of mind they give me. Whether its an oil change or a major repair you can trust your car to the mechanics at Wyckoff Auto.

Consistency and honesty... wouldnt bring our vehicles anywhere else. Moved here 5 years ago and joined the in laws who have brought their cars here for many years before that.

Never taken my car anywhere else and never would, their work is thorough and prices are right!

Great service, easy to work with.

I have been taking my vehicles to Wyckoff Auto to Gerry and Bob for a long time and have never had anything but a very positive experience. Gerry and Bob have always been honest in terms of the service as well as the cost and have always operated with the highest integrity. I have always trusted them with any of my cars through the years and will continue to do so. They have been an absolute pleasure to work with.

Jerry and the crew at Wyckoff Auto Center are the best! I was turned on to them through a Facebook community group. Their prices are so much better than dealers, and they are the most honest folks you can imagine. I had to have my truck towed in there when the brakes failed. They could have taken me for thousands of dollars on that repair. Instead they alerted me to a recall and had me get it to a dealer. They didnt charge me a dime. I highly recommend Wyckoff Auto Center

Family has been going here for over 15 yrs. trustworthy, reliable and fair.

Nice peopled who helped me change a tire

Over 30 years of honest and fair repairs, Bob and Jerry are the bestWould not take my MB, Lexus, Nissan anywhere else

Reasonably priced, very friendly service and they do a wonderful job!

First class, friendly and timely service. Prices are not cheap but reasonable.

Poor experience..they did 4 wheel alignment, it did not correct issue. Tire wear continued..person at counter showed poor customer service and condescending attitude when I returned to have my cars alignment corrected.Went to a professional alignment shop in Glen Rock ..problem fixed.I would not recommend Wyckoff Auto.

Consistently great friendly good priced on time service

These guys are great, honest and fast.

Good place

Good shop

Good Experience

Nice people