Buyer Beware of A.R.E Tonneau Covers and TruckMasters USA!!Shortly after purchasing my new GMC Sierra I purchased an A.R.E. fiberglass tonneau cover. It was purchased, installed and adjusted by TruckMasters in Winter Haven FL. and I returned in 30 days for readjustment as instructed. I had approximately 15,000 on my truck and went on vacation, I returned about 6 weeks later and noticed broken plastic in the bed of my truck and damage to the paint, at this time there is about 17,800 miles on the truck. There are 3 adjustable pins on each side with thin pieces of plastic holding the cover from the bed, it appears the cover was not adjusted correctly since both rear pieces of plastic were shattered but the front and center pieces were not even cracked. There is also no seal on the back of the cover, so when driving on gravel or non paved road everything in the bed is covered in dust.Be sure to read the Warranty Package. I will not be purchasing anymore A.R.E products.A.R.E is apparently aware of the design problem causing paint damage as they specifically exclude it on the warranty, and the dealer does not warn you the cover may cause damage to your paint because the plastic discs are not sturdy enough to hold up. TruckMasters did install 2 new plastic pieces to replace the broken ones and gave me an extra for a spare when I took it in, but the owner, Jesse Rodriguez, will not stand behind the products they sell or damage that I believe was caused by the installation or adjustment, and neither will A.R.E.Regarding your response:Your trying to put all the responsibility on the owner of making sure the tonneau cover is properly adjusted, but since it was never adjusted properly from the beginning I don’t see how this can be solely the owners responsibility, these pins were never adjusted properly to distribute the weight of the cover evenly.After consulting with another A.R.E. dealer they confirmed that all the adjustable pins should be assisting in holding the tonneau cover evenly on the bed, mine had all the weight on the back 2 pins. The owner came out to look at it and replaced the back 2 pieces of plastic that were shattered, but did not check the overall adjustment to notice that the front pins that are located about center of the Tonneau cover lack about 1/2 inch from any contact to the bed so again all the weight is on the back 2 pins, as it has been from day one. It would seem reasonable that you would have, or had someone in the shop check the adjustment while I was there to see why only these back 2 were damaged. But you’re saying this is the customers responsibility to be sure it is adjusted correctly and putting all the responsibility back on the customer. I stand by my claim that the cover was never adjusted properly from the beginning, the dealer takes no responsibility and is putting it all back to the customer, who is not the expert.Update: 9/3/21 -Well its been 2 months since the plastic pieces were replaced, just added another photo of how that worked out, broken again.I did readjust the pins as instructed but obviously these plastic pieces are not sturdy enough to hold up and protect even with normal driving.

Great, timely service, at reasonable prices! Great place to pick up accessories for your truck

Truck Master USA youre professionalism and customer service sucks!!! Thats how you treat your business and customers youre company is inconsistent, cause you coat one price an then if the service go over the hour thats when you want to charge more. You need to let customers know the Pros And Cons about youre pricing before you go a head an take customers business. YOURE UNPROFESSIONAL!!!!!! 👎👎👎👎

The Staff is very friendly and knowledgeable !!! The pricing is great but the quality of the work is amazing!! Ive had work done by them multiple times and I am always happy!! Melvin Rios

Really like this place have bought from them many times over the years and will continue to do so. Friendly and helpful staff.

Best place in Polk County for all your truck accessories. Very affordable friendly helpful staff. Thank you. Keep up the great work .

I have now had 3 services (2 hitches, 7 pin wired) performed by this shop and they are always professional and do the job correctly the first go round. I highly recommend! Thanks for the great service over the years!

Great price and quick service thanks

Friendly.Deck cover. Waiting for delivery.Cover installed Saturday November 16th Did a beautiful job. Looking forward to my next visit.Definately my go to guys.

25 years of quality products and service.

The service is excellent and Bill is very professional and helpful, Would recommend to anyone

WOW these people is very unprofessional very disappointed

Ive been buying accessories for both of my pickup trucks here. William is always professional and knowledgeable, and treats me not only as a valued customer, but also like a friend. I enjoy doing business here

I came here about 2.5 months ago ready to buy a topper for my truck. I pretty much already knew what I wanted. The employees were very professional and nice. They gave me a catalog and told me to take my time and see what I wanted. When I told them what I wanted and it was pretty much the basic topper they didn’t try to get me to buy all the add ons or spend thousands of dollars. Whatever I asked for they did it. I’m currently here on 9/29/20 getting it installed. I’m super excited to have it put on and I will most definitely be back for future purchases. It was a little pricey for me but you get what you pay for and with great customer service you can’t beat it. Definitely stop in and talk to them if you’re considering buying a topper or toneau cover or anything for a truck really. They have it all.

Good service, always has what is wanted. Been going there for years with every vehicle we have. Best buys, good merchandise. Office personal are great.

They replaced my bed cover with one I really like even better than I had. Great job and did it fast.

Excellent choices for your truck accessories you are looking for .

Fast very professional friendly people that work there Great job guys 👍

Quality products, good price, professional installation.

Nice and fast service! Love it

Great customer experience. The owner was very helpful and friendly.

Best accessory shop in town!! Knowledgeable people. Great and friendly staff.

They had just what I wanted. Nobody else carried this part. Didnt have to wait for it to be ordered or shipped too. You can bet it cost me. But I got it then and just what I was looking for.

Did a great job installing my camper topper on my pickup and the color is matched very well.

They really do have everything for your truck and very affordable prices.

The staff at TruckMasters made sure I understood my many options before I decided on which truck accessories were best for me. The big suprise was how affordable they were. I found my truck guy.

Very helpful and explained everything to me but I should be going back there in a week or two and buying the peace

Always helpful and has great product.

This is a great place to accessorize your truck.

Very helpful always have info on anything you need and can get anything you want

Very satisfied with their prices and their prompt timeline will recommend. To others

The best customer service, they really know their stuff when it comes to accessories for your vehicle

Did a great job on my towing setup!

Everything you need to customize your vehicle all in one place

Got a pair of running boards and a tonneau cover installed quickly at a fair price. Will be returning for more accessories when the budget permits.

If Truckmasters doesnt have it! You Dont Need It! Awesome people!

Great pricesWonderful staff

If youd like to dress up your truck this is the place to do it. The owner knows his stuff and they install what they sell.

This place is amazing my dad has worked there for ten years and honestly i wouldent want him tô work anywere else

Good people, did it right, fast and fair

Great customer service 👍

Awesome.... very helpful and curious

Have been doing biz with them for years,great place for anything trucks.

Very Good service would recommend

Excellent service very fast and knowledgeable.

Nice people and help ful

First time topper was not installed where it should of been. Called and set appointment for second trip because I live 2 hours away. Problem was solved!

Excellent service.

Seem to be pretty knowledgeable on the things that I was looking for for my GMC Sierra.

I have my Class B license Im really looking forward 2 getting my class a license which truck Masters I will be ready in about two more months

Helped me with all my needs

First class customer service

Great side rails.

I picked up a truck for a company management was very rude.

Great place great people!!

Great service, and very friendly

I bought a tailgate protector

Great prices

Very helpful

Andy, is the greatest!!!

Great Service