They do not answer their phone no matter how many times you call.

Good store! But I not found that I was looking for! The prices are regular its no sheap

They sold me clothes yesterday and never mentioned they wouldnt exchange or return it if it didnt fit even though i specifically asked about the size multiple times. Came first thing in the morning to the person who sold it to me and she said we cant return or exchange right now but was super hype to sell it to me

All the employees Ive ever had contact with are so nice and friendly. Really nice shoe displays and alot in stock. The machine to check sizes is a feature also.

If I could give negative stars, I would. Ive never experienced anything like the lack of customer service/lies here. They didnt have the size shoe I wanted but they said they could have it transferred from another kicksUSA within a week. Cool, no problem. After a week, no one calls to say if the shoe came in so I drove there to check because the phone line to their store was down. When I got there, they had the shoe but in the wrong size. The employee said he would have the correct size expedited. Again, cool no problem. Another week goes by, I hear nothing so I go there again. This time, I talk to a different employee said the other guy never called for the other size. So again, employee #2 called another store to have the correct size sent. That was a week ago. Still, nothing, This store is literally a joke, never again. Not sure how yall stay in business this way.

Very nice place and great staff and great things to by

I was just passing by with my friend who entered Kicks USA.I wasnt planning to shop but then shop assistant Brian showed some real dope shoes from the Back to the Future movie.We started with shoes and ended up buying some other stuff.I mean that is something I wasnt planning and thus everything I have is so dope right now!I have changed my style and dont regret it!You see how spontaneous shopping with cool assistance may trigger changes in your life!Go there and ask for Brian!That dude is awesome!!!

Cool place to shop. Nice selection of stuff and fun stuff for the kids

Kicks always has a great selection of Sneakers and Fashion for Men, Women, and Children...

Great prices and I like the customer service from the staff members. I wish I could remember the name of our sales rep. He was in great and incorporating a little bit of himself and his knowledge of sneakers into his customer service pitch. Now that my son is a teenager he wants name brand which translates to more expensive sneakers. I knew nothing about Jordans, LeBron James, Kyrie Irving or any of the other franchise player sneakers. We settled on a pair of Jordans after seven or eight attempts at other brands. The Jordans gave his foot support and can be worn without looking like basketball sneakers in other outfits. The best part of all was that my sons name is Jordan so he feels great about having his name on the back of his sneakers.

Great sale when I went! Great customer service!

Just visited the store in Willow Grove. A pair of sneakers were purchased for me in the King of Prussia store. They were too small and needed to be returned. The salesperson in the KoP store said that they could be returned at any store. Willow Grove did not allow the return because they “didn’t carry that particular shoe”. This policy obviously only pertained to that store, which is an inconvenience to the customer.....not to mention they lost a sale.

Good selection and helpful staff

Great customer service and a cool staff.

Came in to get a raffle ticket to get some air jordans but the associate lied & said to do it online & through the app. He must of thought i was stupid because i already checked before i went in & the site said only at participating stores. This was one of them. By his body language i can tell he was acting shady. Its sad because over sneakers u gotta lie to customers? I wouldnt recommend this store. Go to other kicks besides this one. Try olney they have good service.

Great customer service

Favorite sneaker store

Great prices

Friendly, courteous

Quick service

Pricy

Good

Grove Culture

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