5 people working there standing around, 1 person at the checkout. Meanwhile there are over 5 customers in line to check out

I was having some challenges placing a printing order through the website so I called the store and asked for help. I was greeted very kindly by an associate name Arianne. She went above and beyond making suggestions and providing solutions to give me exactly what I needed. I was amazed at her excellent level of customer service and will definitely be a return customer.

Young guy at print desk was very helpful and nice! Will be coming back for more printing services

Alex was a big help thanks a lot brother help me find everything I needed I appreciate your help today

The worse place I ever used called me told me the work was done got there it was wrong had to wait over two hours for it to get done because I was a hour From home will never use again

Extremely helpful and friendly employees. Highly recommend

Parents were in need and Trudy helped them out fast and made their experience beyond 5 stars. Thank you!

I worry about this chain. The store was underwhelming, sparse. That being said we had a generous coupon and found a good printer on sale so we met our objective. Perhaps this store isnt in our niche, perhaps its more business oriented. The cashier was pleasant and the person on the floor was helpful.

Excellent customer service. I exchanged an item I purchased online for another one. The entire staff was extremely helpful. They shortened my walking distance, accepted my defective printer and brought me a new one so I didnt have to search for it. Then they tested the new one to be certain it works.The entire staff is the best!

Placed online order for school supplies a day in advance because we live an hour away and received order status of order being ready but when we arrived at store none of the order was pulled.

Got everything you need and UPS pickup

Very helpful and informative on what help you need. Professional customer service given. Highly recommended for anyone who wants to buy office supplies or personal items.

The guys at the Print Department are awesome. They do their best to get your order looking awesome.

Went in to get a good office chair expecting to spend about $200. The first employee I found was the manager. He told to wait by the chairs and he would send someone over since he was dealing with a customer. 20min later and 15 after the customer he was helping was done, I was still standing there watching him go BS with other employees. So I left and they lost the sale.

The staples crew has it together! 😁 they are so helpful and the go the extra mile for you. Thanks Jarrod and George for helping me out. VL

Products sold at prices well above their competitors prices and are not up to date with modern electronics, computer components and PCs. Might as well hop over to your local Best buy or, if you have time for postal services, buy online. They do have a large supply and variety of printers along with ink. Thats the only thing I noticed on a somewhat positive note. I cannot attest to their prices on printers and printer supplies, as I was not shopping for such things at this store.

Lilly in the Print & Copy section was absolutely amazing. She did everything she could to assure my picture for my anniversary was great. Thank you for everything! :)

Devin did an excellent job selling me a computer and should make much more than minimum wage.

I have used the copy center several times to get books spiral bond. Last year 10 books were under $40, this year 8 books were over $40. The woman was very helpful and I found an alternative binding. They have a nice selection of products but tend to be pricey. They have good sales but the sales were often confusing. You had to buy something to qualify for the price or jump through a rebate hoop. Staff is hit or miss. Sometimes knowledgeable and friendly sometimes not.

I was able to get help with my chromebook and the staff was very helpful.

Cashier would not take no for an answer. Almost didnt buy anything because of her attitude and failure to listen.

I had two print jobs done wrong. They need to review their work before handing it to the customers. They did agree to redo the jobs until it was right.

I pointed out two people not wearing masks by the copy machines and staff said, “Oh, that’s OK.” THAT IS NOT OK!

Very neat, organized logically, good Clearance selection, friendly staff.

Experience was great. Had what I wanted and discounted the price because the box was damaged

Trudy and Andre are the best. Many thanks

Great for quick shopping very friendly staff.

Salespeople are nice. Items well organized.

Lots of help finding what I wanted to purchase, fast check out.

Always friendly, willing to go the extra mile for you.

Ordered the cards I needed and exchanged the labels with no problem!!

Usually have good sales and odd tech items that you cant find at other places in town.

I was looking for a specific item and Barb was very helpful

Typical office supply store. Helpful staff

Staff did not seem to know what they were doing.

How unfortunate for this failure of a business. Its not this particular stores fault, but Staples in general. I tried getting business cards online and have them printed to the Watertown store. The website was so very messed up and difficult to work with that I decided to take my business elsewhere.

I went in Sunday evening 8/2, to print out my evaluations for work. I was the only person in line but had to wait 15 mins to get them printed, because the operator didnt know how to make printers adjustments to print my papers horizontally. They printed random pages from my document and overcharged me for pages printed twice by accident. When I pointed that mistake out to the lady who was working in the copying center, I got shouted at. They never even apologized for over charging me and printing wrong pages! I live in Syracuse and normally am happy. With the service, but such employees here in Watertown are a shame for Staples.

Went to Staples to buy ink last night, found it fast and Kate rang me out. Super smiley and kind - made my night. :)

Couldnt print my document because their email flagged it as too large and they had no way of getting around it. Dumb.

Simply said OUTSTANDING SERVICE

Staff very helpful.

Huge shout out to the general manager of Staples Ryan Beaulieu for their donations of raffle tickets for my father in-laws cancer benefit

Great Service With Business Cards Watertown, NY

As its name Staples sales mostly school supplies

Always friendly and helpful

Ok

INCONSISTENT PRICING. They tried to charge me $60 to make a booklet when a week before I made 3 of these for the same price!! Complete scam!! Go some where else

Very helpful staff

Just another Staples.... Buy only clearance or promotional item and you are good....otherwise a bit on the expensive side

Friendly staff with hood options on office supplies.

Excellent service

Quick and nice

So fun

Not enough staff