I never leave bad reviews unless it truly calls for it and this place deserves it. Was involved in a hit and run and my car was towed by this business. Somehow through this tragic event I was able to get my baby seat and stroller out before the tow and glad I did. Once the car was towed to the next facility I was there to get the rest out of my vehicle and most of my stuff was gone. As I was at that facility complaining, I called this place to see where my stuff was and the guy that answers starts arguing about we don’t take stuff and says we don’t need your s***. If your getting a tow by them, cancel the service and ask you insurance to call another company. This business should be closed.

They were unable to tow my car, despite that being the thing they SHOULD be able to do.

Worst Company Ever. I was on a phone call with customer services last night and he was so rude. He was screaming at me over the phone and hanging up on me. My insurance company even called them and he was even rude to them. They only want to understand their point of view. They are very lazy and uncompliant. I mean if I am paying them they should least drop off my vehicle at the correct location. I have never dealt with such poor quality of services I regret towing with them and shouldve gave my money to another company that was worth the services not this one. IT IS BIG NO FOR ME GO SOMEWHERE ELSE.

My mother scheduled a tow for her boss to take the car to the local Toyota dealership for a tire change. She gave the this company her bosses number to call when they arrived to get the car. Instead they called my mom in the middle of Mother’s Day dinner, and she missed the call and then called them back 1 minute later and they had cancelled the appointment. All they said was they can’t help and they’re “sorry”. They then called back and harassed my mother and said she owed them $5,000. She said she had no idea what they were talking about, and after telling them the whole story, the employee of this towing company said “you can just give us lap dances and we will call it even”. Don’t ever use this company.

I just had a 5-star positive experience with Able Towing, who was contracted by Progressive Insurance for roadside assistance. My car was parked in my condos garage and wouldnt start, and since all the engine issue lights came on, I thought that in addition to having my battery jumped, that I might also have to have my car towed to my mechanic in Old Town Alexandria.The tow truck driver, TEE, couldnt have been nicer or more courteous. He was fabulous! He called me to confirm my address, and told me exactly how many minutes away he was. When he arrived, It was obvious that his huge flatbed truck would not fit in my garage, so he brought the handheld electric jumper gadget and walked with me down to my car. As soon as he took the cover off the battery, he told me he saw corrosion, and was sure I needed a new battery. He jumped my car, and it started immediately. But then insisted that we take the car up onto the street, shut it off, and then turn it on again... to make sure that it was indeed working before I went on my way to my mechanic on my own. If you get a chance to request your tow truck driver, ask for TEE! Hell put a smile on your face.

They were supposed to arrive within 75m. When 90m had passed I followed and was told they didnt have a vehicle available. The nature of the Roadside assistance I have sees the company farm out a request to an available party. Why take a job if you couldnt do it. All they have are excuses and poor attitudes. I ended up using Metro Motor Towing. They said theyd be there in 45m to 50 and got there in 30m. Customer focused business are worthy of repeat business. These guys dont care their attitudes make that apparent.

Great service.

The driver arrived within a timely manner. He demonstrated a high level of professionalism. The ride was enjoyable, and the truck was clean. I would recommend this company for your towing service.

The tow truck was at my car in 15 minutes and they were super friendly. This was the best towing experience Ive ever had! Great service, I highly recommend them.

I had the misfortune of having my car towed with this company. The tow truck driver was very unprofessional and downright creepy. As soon as my friends and I got in the car, he was being very touchy. Once we were at the shop, he then pestered us with questions of our ethnicities, whether we were in relationships and even at some point suggested we come over to his place afterwards to party! We did not feel safe or comfortable when using this service, and I highly recommend you find another service, even if it will take longer.

The driver who helped me tonight was a saint. Another company left me stranded for an hour. I tried this company 2nd. The driver stayed on the phone with me while I waited for him. He gave me advice to deal with the issue myself in the future. Great guy. Home safe thanks to him.

The tow truck driver, Ahmed I think, arrived about an hour after I called. He put the rear left tire on the front and the spare on the rear left bc he said the smaller spare doesnt work well in front. My neighbor came out while he was working and saw that it was the same guy who had changed a flat on her car a few months ago! Small world; they had a nice chat. Then he noticed the spare needed air so he offered to follow me to a gas station and helped me put air in it. He also gave me lots of tips about buying a new tire, driving on the spare, etc. All this only took about an hour. He was so damned nice and efficient I offered to give him a tip but he refused! I wanted to share this because there is so much bad/sad news now and this story had a happy ending.

I dont usually write reviews but I had to for my experience with this towing company. I had a flat tire in Georgetown, DC and was put in contact with Able Towing through my insurance company. The driver I was put in contact with was named George and he was the best! He called me to confirm the location of my car and waited 10 mins for me to arrive at the location. My car was parked in an underground parking garage and he walked down with me to my car to see if we could drive it out because the tow truck was too big to fit in the garage. George attempted many times to figure out how to get my car out of the garage. After many failed attempts we decided to take the wheel off and take it to his headquarters repair shop (10 min drive) to plug the hole in the tire. George assisted the whole way through my experience and didnt leave until my tire was fixed. He even rode back to the garage to put the tire back on to my car. George was wonderful and provided above and beyond excellent service! He was dedicated to his job and persistent in trying to get my car out of that garage. Im not sure about other drivers for this company but I would recommend George 1,000%.

Got them through Travelers. Called them to confirm that they received the request. They confirmed. Called them two hours later again. They said they came and nobody was there. And that they tried to reach me and they couldn’t. Both a blatant lie. In short, if you need help, look elsewhere.

Visiting DC. Made it 300 miles fine but now wouldnt start. Bummer. Called the closest place. Able Towing. Dude was cool. Asked appropriate questions and said he could be there 15 minutes. And he showed up! We agreed what may be the problem and he had a mechanic on duty. So far so good. Bottom line. They delivered. Professional. Friendly enough. Would I have paid 150.00 bucks less here in WV? Sure. I wasnt there. I was in D.C.. Boo-hoo. Great job guys. Thank you very much.

If I could leave a 0 (zero) or better yet, a negative number rating -- that would most accurately describe my experience. The truck driver literally left my car just over 2 miles from where it was supposed to be dropped off. Not only that, he left it blocking the road ! The companys reason: he didnt want to drive on an unpaved road. No one ever let me know, my mechanic had to drive around looking for my car. Horrible, horrible experience. Use at your own risk!

I called this place with intentions of getting a simple jumpstart. I called around 12:00AM to be told that the wait was going to be 40 mins to an hour. I called back after one hour and a half to find out they had no record of my request. I reset another request and was told an hour and a half. The gentleman finally came around 3:00AM to tell me he couldn’t go into the garage which I specifically told them I was in a garage. He told me he would call back and he never called. I decided to call one last time to ask if they would be able to do it or not, and the attendant finally told me no. I’m more annoyed my time was wasted.

At midnight (THU 27 JUN), they are assigned by my roadside assistance as a towing provider to tow my vehicle from Union Station in DC to Arlington, VA. I call & find out their ETA is 2 1/2 hours! I ask what is going on that 2 1/2 hours is a reasonable response time? And the emphatic response I received was Your insurance accepted that and it is firm. No explanation of so many calls, not enough drivers, etc. or any number of reasonable explanations for a 2 1/2 hour wait. Just a too bad, so sad type of response. So after I called my roadside to cancel this service & had another tow on the way, this truck shows up, but says USA tow so I didnt know it was from this call. They tow my car & thats when I found they were my insurance call b/c I had expected to cover the full cost. I was still charged $25 (which my insurance is supposed to cover it all, invoice states over mileage but I am authorized 10 miles, & Google says its 7.5 miles) and the driver asked for a tip. Oh, & when the charge went through it was for Georgetown towing. So this will be posted on both those pages as well.

Mahmoud Alia provided me with exceptional service. He sincerely cared about my car and was extremely professional. I would never hesitate to reach out to him for help. Fred G

Terrible experience. The guy on the phone had a terrible attitude even when he has told me to wait 30mins several times. He had the nerve to say I was catching an attitude with him. If you break down in dc and your insurance company calls for able towing. Better hope you packed a tent because itll take forever for service to get to you.

Horrible customer service. Rude and talks like they don’t even want to do their jobs. Never use them, use your time elsewhere and not with these people.

Above and beyond service! Mahmoud Alia, sent me a video and photo of my car being safe and sound at the dealership. Would use again! Thanks again on this rainy night.

Excellent service, the dispatcher was nice and suave, the driver was very helpful and professional. He arrived quicker than expected and dropped off the car safely. This company is highly recommended.

My motorcycle battery died and its freezing cold outside. I just googled for towing company and found able review was bad. But I still wanted to give a try called them and the service they provided was really professional.Last but not the least thank you Asim.

Tow company had me waiting 5 hours, never showed up, the guy was rude and kept putting me on hold . I asked could I speak to the owner and he told me the owner was on vacation. I do not recommend this company to anyone. If I could give no stars I would.

I spoke to Zack WONDERFUL customer service ! I was in a very difficult situation and to say the least he made it painless! Thank you Able Towing and thank you Zack! 😊

Parked by accident in a construction tow zone. Totally my fault. Car got towed on a weekend, and I was initially upset because Ables said I couldnt get my car until Monday. When I explained I was from out of state and needed my car to get home on Sunday, they opened outside their weekend hours for me. Showed up right on time, very professional service. While I never want my car to get towed again, this company demonstrated above and beyond customer service for their industry.

My vehicle died and coasted to a location behind my house, which is 1) up a steep and narrow hill and 2) not a very space-friendly location. This outfit was called after another said they couldnt help me. I was at work when they showed up - they were able to get it out of the yard and down the hill and to the garage without any scratches, dents, dings, or issues. I am floored at their success. I am sure this is indicative of their service, and very pleased. Definitely will be my go-to towing service in DC.

Tow driver was completely rude and displayed very poor customer service! The driver would not allow myself and my 10 year old to ride with him. Once my car got to my home the driver did not park my car properly in a parking spot. He left the car parked in between two spaces on being a handy cap stop!

Locked my keys in my car 4 hours from home called able and they showed up promptly were professional and unlocked my 2014 jeep grand Cherokee without leaving a single mark top notch company I drove a wrecker for 12 years and truly appreciate their service thank u able

Absolutely one of the worst Ive ever had to deal with. Save yourself the time, grief and money and DO NOT call this joke of a company.

They are the worse and I will definitely be giving my insurance company some heavy feed back for using them. They lie about time frames and they try to jack up your bill by taking long routes to your drop off location to get more money.

One of Ables drivers drove recklessly in NOVA in Sep 2017 driving in the incoming lane of a two lane road simply because he was impatient. When I honked once he got out of his tow truck in the middle of the road and threatened me and my family. I reported it to Able and was asked to submit the picture of the driver I took. Now they are ignoring me. A simple we apologize would have been better than silence. Silence infers they condone this behavior and are not a responsible company. I would never use them nor recommend them...ever. Considering a criminal complaint now. Way to go Able.

Disgusting piece of....They are absolutely horrible. Their services were dispatched from USAA and I had to lodge a formal complaint. NEVER use them. If your insurance company dispatches them, ask for a new company. I was left,luckily, on a busy fairly safe street for hours and the tow never came. Hung up on me and my friend after I explained to him that I never received a call from the actual tow person. Then they called back at 11pm to ask if I was good....

Are you kidding me? How dare you say not to believe the one star reviews. They are the only honest reviews on here. If any decent human being actually speaks to and deals with these people, you will be offended by the rudest people on the planet. What company hangs up on someone calling to ask questions?Also change your hours for the other location if what is listed is false instead of mocking people who inquire about picking their car up on the weekends!So your towing is 24/7 but you close the lot for pickup on the weekends to charge people 2 extra days of storage? What a piece of work for a ‘company’! How can DC parking enforcement hire such an awful bunch of people???

Came immediately, towed a car parked in my private spot (difficult to reach). Impressive job

The service was horrible! The only reason they get one star is because you cant post unless you make a selection. The driver did not want to tow my car from DC to Virginia to the dealership where I wanted it towed to. He tried to suggest that I have it towed to a garage just down the street. Then, he got into a pissing match with the armed security guards in my building. He was extremely rude, unprofessional, and had a really bad/scary attitude. I did not trust him to tow my car and ultimately had to call another tow company, and subsequently had a positive experience with that company. And got my car towed with no issues.

I wish I could give them negative stars. They are clueless. Longest most painful experience of 2017

Took a little over an hour, but the tow driver was extremely helpful in finding a good tire place when the one I had originally planned to go to turned out to have a huge line of cars waiting....the place he took me to instead had no wait and the tire was cheaper.

Called though Hyundai roadside assistance. They gave me a text with arrival time. I called towing company after 1 and a half hours. After being hung up on three times.They said they didnt know who I w wonderingas there was no ticket. You think they would offer a tow. They did not.

My roadside assistance service sent the job to this company who completely mishandled it. Plus they were very rude and insulting to me on the phone.

I had my car towed by this company. I left my cd case which holds 160 CDS in the back tucked under the chair. Hrs later when I went to retrieve my vehicle my CDS were missing. I went to talk to the owner Eddie today 10/17/2015 he told me that I had to come back on Monday 10/19/2015 so he could review the tape from his surveillance system so he can see which one of his employees stole my CDS.... Im going to give him the opportunity to make this situation right. If he dont keep his word I plan to take legal action. How do you have employees that rob your clients /customers without us you wouldnt have a business to run. I sure pray he make this situation right and fire the employee that did this.

I am the new flatbed driver. Ive been working nights for almost 2 months. I have a++ customer service and curtious also. Give this company a chance. Thimgs are changing on the night shift. If you need us we will be there.

I tried to contact this place to have my car towed and the customer service was HORRIBLE! The guy I spoke with had an attitude and would not give me any information as far as how much it would cost for the tow and he hung up on me three times in the process. Never calling this place again. Keep scrolling if you need assistance because this was a complete waste of my time to be disrespected the way that I was.

After 2 hours waiting under scorchingly hot DC sun they never showed up, answered the phone or called back. Call someone else!

Ive got to be honest- I was extremely skeptical about using this towing company when I first found out they were the ones dispatched because of the poor reviews. In fact, I actually called my insurance company before they arrived at my pick up location to see if if there was any chance that I could change towing companies before they got to me.Fast forward an hour and I found myself in the exact opposite situation I expected to be in. Within the timeframe the dispatcher had provided me, I received a friendly phone call from Hamid that he was outside my building and ready to give me a tow. He was the opposite of pushy on the phone- he took genuine interest in hearing about the extent of damage to my car and wanted to help the unfortunate situation as best he could.He was happy to provide me with a ride to the repair shop that I chose and even offered to connect me with another local shop if I wasnt happy with the initial service estimate. He was extraordinarily professional the entire time, and is clearly a genuinely kind, caring person.I cant say I ever imagine getting towed, but my experience with Hamid was about as excellent an experience as I am able to imagine.Thank you Hamid- I look forward to working with you and Able again in the future should I have additional towing needs!

Attempted to tow my truck. Although they were VERY friendly guys, they were not able to get the door open and did some damage to the door frame in the process. I would have preferred that they stop when it was clear wedges were not going to work.

The worst ever! I called them for a car accident I had on sunday evening around 6 thru my insurance, the said they would be there in about an hour. I call an hour later, the guy - Yet i think was his name- seemed to know nothing about the call. Only seemed to know anything when I said I was going to pay for it myself - then he said ok 30 mins. Same thing - 30 mins no truck. Called again he said let me call you back - never did. I ended up calling 3 other towing companies and got District towing who was amazing. Just before District towing came, the driver calls me and says hey Im on my way. I said you were supposed to be here almost 2 hours ago - and he said he had just gotten the call. It took me over 4 hours to get the service I needed to get home!

These people are SCUMBAGS. 7 hours later, after the dispatcher attempting to BRIBE me to pay the driver to come out quicker, and the car is still not towed. When I called, obviously quite upset, the man who answered the phone literally screamed at me and said he was cancelling the tow since I was rude. DISGUSTING BUSINESS PRACTICES, GO ANYWHERE BUT HERE.

Unfortunately I cant put NO STARS. Took 2 hrs+ to pick my car up. Driver called me 3 times because they cant understand English well enough to determine my location (which was less then 4 blocks from their Adams Morgan location.) anyway, so the guy my ride, but doesnt secure it well, only by the tow cable and one strap on the back right tire. He was driving a flatbed. Proceeds to do like 50 miles per hour thru City streets, and braking hard. My BMW nearly ran into the back of the cabin and almost off the back of the truck due to him accelerating to fast. I told him I said hey chill bro your going to lose my car of this thing to which he replied oh yeah grinning as he replied. We made to where I was having it towed but THEN he couldnt produce a receipt said hed text it to me when he gets back to the shop. No text. I called and twice gave them my email to get me my receipt, no email yet. 3 days later Im going to their shop in person. Might go in there like BIggie Smalls, waving the...jk but for reals DO NoT Use!!

Showed up within 30 minutes in the middle of the night! Quick service and a friendly driver!

This towing company is a complete and utter scam. My car was towed today with 1 hr and 46 minutes in the meter. I was issued a bullshit ticket my DC police and the the car was towed. Guessing the police office alerted able and 50% of that cut ($120 in cash) went in his pocket! What a joke!!

A driver for this company hit my parked vehicle with the tow truck, told me it was my fault and then refused to give me any insurance information. I called to speak with the owner who is never available and was still refused insurance information. I was told by an employee that it sound like a personal problem that they damaged my vehicleI only gave this one star because you cant give zero

Went to pick up my car after blizzard Jonas and was charged $100 + $20 each day it was impounded during the blizzard (Friday and Saturday - when driving conditions were impossible) and even on Sunday (when they were closed). When I finally was able to get there on Monday, I discovered it was cash only of course. Sprinted across a highway to an ATM. The employees sat in their truck laughing as weak old women tried to race against the clock to shovel out their cars before they closed the gates. My car battery was frozen and one of the guys offerered a jump... for $20. How kind. Tow companies like Ables will make you wonder if youve entered the 9th circle of Dantes Inferno, even with 2 feet of snow on the ground.

They are running scams and must be closed. They are cheating customers back and forth and the bad thing is they get away with it.

They dented my car and then claimed that it was my fault. Quoted me one price over the phone and when I arrived there 1 hr later tried to charge me more money. Jerks.

Owner started shouting at me when I called because I said I couldn’t hear him well. Dude is a psycho

They where on time friendly and fair prices i recomen

The person came unprepared. Left and came back empty handed. Called the company and they were unwilling to compensate for anything.

SAVE YOURSELF TIME, NERVES AND MONEY - AVOID!!!!I was sent a tow truck from this company by my insurance for road side assistance. Once the tow truck arrived and checked my car and noticed that the battery was dead he suggested getting a jump start over a regular tow because it would be cheaper for me. When I told him I wasnt paying because my insurance was, the guy started heading back to his truck and telling me that he aint gonna help me if I dont pay. I told him it was covered by my insurance but he refused to listen to me or check-in with his company. I then got into his truck to refrain him from leaving and he drove away with me in his car. He told me I was WASTING his time, that he ONLY takes CASH and not insurances. I got mad at him, he told me to get out of his face, that I was cursing at him, to getting out his car, not to look at him: Do you want my picture?.This was a HORRIBLE experience. That man was completely out of line and rude. I felt completely disrespected!A while after the idiot left I called the company to check in with them and was told I could not be served because I was a rude customer...This company doesnt even deserve one star because the service was worst than poor.

Absolutely unsatisfactory. Timeliness is not their strong suit.

Received prompt courteous service from Able Towing. Towed my car a considerable distance and driver called me to confirm that my car was dropped off where I requested.

Called and asked if they could tow my vehicle. Played a blow horn sound through the phone and said no. Then hung up..terrible

Horribles customer service, gave inaccurate dates for pickup, over price.

Scumbags. They arent open on Sunday, but theyll certainly charge you for it. Then, theyll tell you your car is in one lot, and when it isnt there, you have to get to the other. Theyll also tell you no cards after having never been told this prior, and if you dont have cash, theyll take you to a ATM in the creepiest, most shady was you can picture. Oh, and dont be a woman. It gets creepier.

This towing company made extra a lot of scratch and damage on my 2016 car. I will take them to the Cort.

Extremely rude and horrible customer service. Do not use this company!

Good people!

Rude!!!!!!!If I could give it 0 stars I would.

Rude