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H & L Motors LLC
977 N Lake St, Warsaw, IN 46580, United States
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H & L Motors LLC
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Ka
Review №1

This is a family business in the best way. Bought my car here and am very happy with it, paid an honest price for a well-maintained car from their rental fleet. They realistically broke down the best values for me as far as warranty, etc. No nickel-and-dime upselling or tactics to increase the dollar value of your sale. Just good people that are good at what they do. They keep taking care of your vehicle with affordable maintenance after you leave the lot too.You might not get the squeaky-clean dealership experience here, but youll get very knowledgeable, neighborly, and capable service staff.

To
Review №2

I found H+L motors when all the major name car rental places were out of inventory. They were open and had a vehicle for rent after my vehicle was in a collision. Incredibly friendly and fair prices. Knowledgeable staff that was very helpful.

Qu
Review №3

Purchased a used vehicle from them. Service was good. Very happy with the vehicle The owners granddaughter was very helpful. Would like to see staff in a little more professional clothing and not cut off jeans and shirts. The guy decked out in the American flag outfit was a little much. Save yourself some time, if you arent talking to Grandpa then ask for him cause everything goes thru him.

To
Review №4

H&L MOTOR is a great place, love the people so very nice and helpful 😀 I recommend anyone that needs a new car or a rental car to go and check them out first

Ma
Review №5

I have been coming to H & L Motors for the last 30 years—they are amazing! Over that time, I have purchased many vehicles through them which they have always consistently maintained reliably and dependably. Countless times they have gone way out of their way to take care of some last minute emergency with my vehicle. Always, I have been a very happy, satisfied customer!I would recommend them highly to anyone looking for a good used car backed up by incredible service!

Ch
Review №6

Great people always have a smile on their faces.

Ka
Review №7

Went with my husband and father-in-law to find father-in-law a vehicle. He was very insistent to work with this dealership. We were told that they would fix two rather large dents in the hood from the car carrier but of course it was only a verbal agreement (dents are still in the hood). There was no negotiating with this dealership, so be prepared to pay listed price for vehicle as is. We had to track down the title work to get the truck plated, they said they had been calling but no messages had been left. Overall I was not impressed but it was who he wanted to work with, he got to drive the truck a handful of times before he passed.

Be
Review №8

They saved my behind with a car rental. Super nice and so easy to work with. Will definitely use them again should I need to.

Au
Review №9

False advertising and horrible salesmanship!!!!Went to buy a truck that they showed clean interior with no dents in body. After talking with the salesman about the truck I drove over an hour to buy the it all to get there and find out that the truck had been wrecked and now has a crushed in bedside and I mean non-reparable to the point it had to be replaced and the interior was full of dog hair and not clean on top of worn out tires that needed replaced. There excuse was the pictures they used to list the vehicle online was from the first time they sold the truck and that they just reused them. And even though it was wrecked and needed a decent amount of interior cleaning and a new set of tires put on it they still wouldn’t come down on there price at all.

ja
Review №10

Low prices, quickly finished, nice people

Me
Review №11

Sales person by the name of Ron is absolutely the nicest guy ever helped me looking at several vehicles

Sc
Review №12

Carmen was a pleasure to work on behalf of a mutual client for repairs. Very professional and I would recommend her and H & L for service needs. Scott @ Integrity Warranty.

Gr
Review №13

Best car rental in town hands down!

Ri
Review №14

I would Highly Recommend H&L Motors. Trustworthy Awesome People, awesome staff And the Mechanics are awesome also they take the time to go through the work they need to do with you and estimate the cost with you before they continue the work needed to fix your ride. Well satisfied Customer I will go back again.

Br
Review №15

Great service, fair price

*T
Review №16

Love love love!!! Harvey and Butch are the best!

Ch
Review №17

These guys are amazing! Im from out of town and had car problems and theyve been awesome fixing my car so I can get back home today and for a reasonable price too. Theyre also super caring and it feels like youre with family but also professional. If youre here and need car help, come here without a doubt!

ad
Review №18

This place came highly recommended by a few individuals I trust, so I decided to give them a try. In June, I took my wifes 2011 Ford Flex in to have the circuit board for the console controls replaced and a leak in the brake system fixed. It took them over a week and a half to finish these repairs. The brake parts they replaced began making an awful noise shortly after we got finally got the car back, so my wife took it back and had them look at it. They couldnt figure out why the caliper / rotor assembly was making noise, but they assured us it was perfectly safe to drive, and put us down for another appointment over a week out to replace the new parts. Three days later, I heard a loud *pop* from the offending brake while stopping, and the brake pedal immediately depressed all the way to the floorboard, and I got a Low Brake Fluid warning. I was able to get the car home, and saw that there was now brake fluid sprayed all over the inside of the wheel well and suspension around the replaced parts. I took the car back in to be fixed. Again.Despite these initial issues, the staff still came off as friendly and helpful, so I thought the issues I had must have just been flukes. So, I set up some time to have the serpentine belt on my Mazda 6 replaced, and an engine code diagnosed. I was told they could get to my car on a Wednesday, so I had it towed in the day before. On Friday of that week, I called to check on the status, because I still hadnt heard anything. I was told that they had the new belt, sitting on the parts counter, and that they just hadnt done the work. I was assured theyd get to it right away. On Monday, I got a call from them for a new issue they wanted permission to fix. I gave them permission, and asked what the status on the check engine light was. I was told theyd diagnose that as soon as they finished this new task, which was going to take about an hour. By 5:45 that evening, I still hadnt heard from them, so I called in to check. They told me that the engine code as a cylinder 1 misfire (I expected it to be a misfire), and they couldnt give me an estimate on the repairs, because they didnt know if it was just the spark plugs, or if the ignition coils would also need replaced. So, in the 7 hours since they first called me that day (over 5 hours since they should have diagnosed the engine code), they apparently couldnt bother to pull out a spark plug to see how badly it was fouled. This is a ten minute job, tops. I was assured theyd have an estimate for me first thing in the morning (Tuesday). It is now Thursday of the same week, and Ive not heard anything from them. My car has now been with these jokers for 9 days, and they havent been able to complete 6 hours of work on it...and six hours is a VERY generous allowance to do the work that was required on my car, including the assumption that they would need to replace all six spark plugs and ignition coils. Im giving them until noon today to call me back. If Ive not heard from them by then, Im going to go get my vehicle and take it to a competent repair shop.Bottom line: Avoid this place if you want to have your car repaired and back on the road in anything close to a reasonable time. The prices here might be decent, but Id rather pay an extra 15-20% for my repairs and actually have them done in a reasonable amount of time. This place is a joke, and Ill never go back.

Le
Review №19

Great people, great work, affordable, and helpful

Jo
Review №20

I inquired online about a truck they had for sale and received a call from Harvey the next day, but missed it and he left a message. After getting back with him via text message, we negotiated and agreed on a price, which was very fair in my estimation (below blue book for the truck due to some minor body damage and pretty high mileage for a 2017). When I arrived the next day (drove 3 1/2 hrs to get there) to test drive the truck, there was a problem with the stabilitrak system and even though I told him I wanted the truck, he insisted that he wouldnt sell it to me with the issue still present. He took it to the Chevy dealership and paid ($450) for them to find and fix a wire that had a short in it behind the dash. When I made the trip back up to sign the paperwork and buy the truck, he still honored the price we had originally agreed upon. I think most other places would have added the cost of the repair to the sale price. In my short time dealing with Harvey, he was super friendly, honest about what was going on, and kept me informed via phone calls every step of the process. Next time Im in the market for a vehicle, Ill definitely check H&L Motors out and wouldnt hesitate to make the long trip to Warsaw again to buy a vehicle from Harvey. And I love my new (to me) truck!!!

Br
Review №21

Great people, who will treat you like more than a customer. Always willing to help you out in a time of need, would suggest them to anyone in town!

Ad
Review №22

Good place to rent a 15 passenger van and get anything repaired on your vehicles

ju
Review №23

Spectacular service EVERYTIME.

Jo
Review №24

150% best service shop ever......

Gi
Review №25

Family owned, honest, willing and help you fond the beat fit!

De
Review №26

Good service & friendly staff. Always good results from their repairs.

Me
Review №27

Its a good place to rent a car. Rates are good. I was hopeful that I had found one stop shop for rental and car repair all in one. I did not have a good experience with the car repair side of service. Ill rent a car there all day. I would not recommend car repairs based on my experience. Everyone makes mistakes, its how you handle it it in the end that counts. Did not handle it well in my opinion.

Jo
Review №28

The pricing is okay. I hate having to take my car in and not knowing what it will cost. They are true to their word and do not charge you more than they quoted. They take care of you and seem to do more than you thought they would.

Ho
Review №29

Its a cool 😎 car dealership.

Re
Review №30

Very helpful staff. Honest, free evaluations. Good for regular maintenance and extending the life of older vehicles. Excellent customer service.

Jo
Review №31

Great Staff and Great Shop

Th
Review №32

Pleasant, helpful staff. Reasonable price for repair.

Jo
Review №33

A very pleasant experience. H&L will be the only car rental service i’ll use again around here. Great customer service and speedy!

Ca
Review №34

I was sold an SUV that had 3 recalls on the engine in 2017. Two months after purchasing the car, it caught on fire and exploded. I was told and I quote, we would never sell a car that is unsafe to drive.That incident could have killed myself and my children. I will never purchase a car from H&L again.

Ra
Review №35

Great place to get any service done. Friendly, efficient. Up front and honest. Excellent service. They are busy, but its worth the wait because of the quality work. I highly recommend this place!!

Da
Review №36

Always friendly and honest. I guess thats enough to put a car lot in the top 90%. I rated them 4 instead of 5 stars because its not necessarily the lowest price you could want, but in fairness thats also because they dont sell outright beaters. Sometimes thats what you want though. So if it is go somewhere else. If not this is a pretty good place to go.

Ge
Review №37

Awesome communication and service!!

Be
Review №38

Found this local, family business by accident 3 years ago. I will never rent from a national chain again. Very friendly people, vehicles clean and run great, lots of choices on vehicles and pricing. Good job to hometown, main street America kind of familys.

Re
Review №39

We had to rent a car and 12 passenger van of a funeral in another state. The times they were open that weekend wasnt early enough but they were gracious enough to accommodate our needs. They were also friendly and very helpful through the whole process. Normally you pay more for such a high quality customer service but these were also the cheapest people in Warsaw. Great people, wonderful car to rent, and didnt break my wallet! Will use them again.My only complaint was while looking at the cars picking one to use I was being helped by one of the Ladies. An older man came up to join the conversation and lite up a cigarette while I was standing right next to him holding my baby. He also made a rude comment about my sister, who has 4 kids, having too many children when we were checking how many seats had the latch system. Other than him though it was a great experience!

Sh
Review №40

Extremely impressed with their service.Thank you.

Sa
Review №41

Friendly and helpful.

Bl
Review №42

Friendly family owned and operated

Ho
Review №43

We called them looking for a specific car in a certain price range. They found the car and were kind, funny, and helpful. Will b shopping there again

wa
Review №44

Best place in town I know

Ni
Review №45

Frendly people good service and there rental cars only go for 20-25$ dollars a day if you have the correct insurance on your vehicle. Forget Enterprise theyll rip you off.

Mi
Review №46

Love, Love, Love! Staff is Amazing theyve become family!

Ke
Review №47

Quick and easy in-and-out Close by

Br
Review №48

The people are AMAZING!! Youre always treated like family. Laid back environment yet professional. Great work and a great product.

Tr
Review №49

I cannot say enough about the crew here at H&L. They are lifesavers! I was in a pinch needing quick work done before hitting the road for a long trip and they not only got the work done in my tight timeframe, they also did it for a VERY reasonable price. They are the only shop in town I trust with my vehicle and I recommend them to all my friends and family.

No
Review №50

They were honest and fair with our repairs.

An
Review №51

Three words----Great Customer service. Family-owned and operated.They will work with you to determine your car needs and not try to make a sale just for the sake of it. Plus regular servicing cost of the car is cheaper here than that of other car dealers in the Warsaw, IN area. Plus they are upfront about the expenses and dont add hidden charges afterwards. So far I have had a good experience with them and hope they maintain and improve their high standards.

M.
Review №52

Visited them to Rent a Vehicle to use to transport a few things. Good To Crew to Do Business with.

Tr
Review №53

Friendly and rental rates cannot be beat. Rented a new Toyota Corolla for $19 a day ( for 3 days) no mileage. Will probably purchase next vehicle from H&L

Ja
Review №54

Service was good

Me
Review №55

They went above and beyond helping my son with a used car he had bought that turned out to have some odd and difficult issues. I would judge them both capable and trustworthy.

St
Review №56

Great place to rent a passenger van for our trip!

Ha
Review №57

I went in today to look at a range rover and the sales guy was stellar.He told me the truth and the only thing he was focused on was giving me the facts. He knew i was set on the rover, he could have easily gotten a sale... instead he let me know what kind of work would need to be done to it and told me to think about it.He didnt make that sale today, but he did earn a loyal customer. Thank you H&L motors!

Dr
Review №58

Great friendly people always willing to work with you for maintainance on every vehicle. Very knowledgeable and will always give great advice for when your looking to buy a car. I took another car I was looking to buy here and they drove it came back checked the engine codes, did a thorough look over on the car and engine and gave me an estimate on what they would pay for the car for $40. Really quick with repairs and they stand behind Thier work. 👍👍

Sc
Review №59

Good people. Family owned. Not pushy. Can get you the car you want, just ask.

Sa
Review №60

100% HONEST CARING FAMILY BUSINESS ALWAYS TAKE OUR CARS HERE !!!

Je
Review №61

Very nice! Rented car for spring break. Many to choose from.

Su
Review №62

Customer Service is priceless in todays times. H & L Motors exceeded all of my expectations!!! The owner took the time to listen to my needs when I came to him in search of a new car for my family. He personnally found several cars for me within my budget that were beyond what I thought I would be able to afford. After I choose the one I thought was perfect for my family, he took it have new tires put on the vehicle to ensure the vehicle was to his standard of excellence. H & L Motors has earned my familys business for a lifetime. I highly recommend them to anyone who is looking for honesty and the old fashion hand shake you will find it at H & L Motors. THANK YOU FOR EVERYTHING Larry & KIm

De
Review №63

Best customer service in town! Love the team there, always looking out for the customer in every way!

Mi
Review №64

I was really impressed with the integrity of the people here They really know vehicles, and have great service with reasonable prices.

Je
Review №65

Got to see every one love then they do great work

Mc
Review №66

Good for used vehicle. They sell carpet as well. Parking is limited.

Fr
Review №67

Very knowledgeable and polite. Reasonable pricing. Check this business out!

Da
Review №68

Great experience every time. They go over and above with their service, and all at a great savings.

Pa
Review №69

I love going there the staff is so friendly and funny! They will let you know how long or if you need to just drop it off!

Ro
Review №70

Get all my car repairs done here love the staff

SH
Review №71

Awesome place great honest people good work & low prices!

Co
Review №72

Wonderful staff and great prices on rentals.

Ri
Review №73

I rented a car from H&L Motors and it was an excellent place to do business.

Ma
Review №74

Fair prices and very good service

Mi
Review №75

Friendly Owner and staff, down to earth, very helpful.

Pe
Review №76

Great service, great staff, reliable. Always go above and beyond!

De
Review №77

Looked at used cars owner was helpful.

C
Review №78

Rented a car again. And, once again, terrific service!

Te
Review №79

Nice people, Good Value for Your $$$$

st
Review №80

They always do a great job !!!?

Am
Review №81

The only mechanics out here I trust

Ni
Review №82

Had some issues with a car, but they made it right with us.

Jo
Review №83

Food was awesome and filling!!!!

Pe
Review №84

Fabulous service always!

Su
Review №85

Very good service

sc
Review №86

Accommodating and friendly

Fa
Review №87

Very caring people

Me
Review №88

Great people to work with

br
Review №89

Priced to sell.

Ba
Review №90

I was a passenger

to
Review №91

Great cars

Jo
Review №92

Fair and affordable

Information
11 Photos
92 Comments
4.5 Rating
  • Address:977 N Lake St, Warsaw, IN 46580, United States
  • Site:http://hlmotors.com/
  • Phone:+1 574-267-3791
Categories
  • Auto body shop
  • Auto repair shop
  • Car dealer
  • Car rental agency
  • Used car dealer
Working hours
  • Monday:9AM–3PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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