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Merrick Dodge Jeep Chrysler Ram of Wantagh Sales Department
3614 Sunrise Hwy, Wantagh, NY 11793, United States
Comments
An
Review №1

5 Stars - The salesman Jay was awesome. Patient, honest and very understanding. I told him what i wanted and the price range i was in and he made it happen with no issues !I wouldn’t recommend anyone else to deal with.Ill be going back to him once my lease is up.

An
Review №2

I had a great experience purchasing a pre owned vehicle from Merrick Jeep. My sales rep Germaine was friendly, knowledgeable, trustworthy, and attentive. Everyone at the dealership made me feel welcome and well taken care of from start to finish. I will definitely continue to do business with this dealership in the future as well as refer my friends and family.

ch
Review №3

Very good experience with Alferdo working with me to get into a upgrade from my old truck. Loving my new ram. Recommend using him and I will be in the future

Ta
Review №4

Drove home today with my new Cherokee and had a great buying experience with Alfredo. He went out of his way from the very beginning to help in any way he could, and had great communication. There was no BS and he made this process transparent and simple for me. Im so thankful to have had him as my salesperson. Highly recommend asking for him.Finance department, on the other hand, was not a great experience. Wont name any names, but they were not at all honest with me and tried to take advantage of me, being a young female by myself. Its very disappointing how shady and greedy some people can be, but luckily I saw right through it. Ended up choosing a different avenue instead of financing with them because they lost my trust.This 5 star review is solely for Alfredo.

AN
Review №5

Alfredo was the only salesman I have dealt with in the whole car buying experience that was true and genuine!! Go see him to buy your used car... THE BEST!!!

Va
Review №6

Thoroughly impressed! Great- hassle free experience! I wasnt pressured. I was listened to concerning my budget & what i was looking for.Welllll- thanks to sales agent James- i drove out in my new 2021 vehicle!

Pa
Review №7

Leasing my 2019 Grand Cherokee was easy and I was happy at the time, but I chose Merrick for its proximity for service but I should have gone someplace else. They offer Express Lane oil changes on paper only, every time I go, they tell me I need an appointment. They offer loaner car service but they dont seem to have enough vehicles to loan out. I would get my next lease here, but I would not count on their service offerings.

ri
Review №8

Went in to order a new jeep, They said it comes within the 2 to 3 months, everything else was easy and straightforward, Had a positive experience, I shopped around first, then went to them with my best number and they beat it.Got a good vibe from Ira.As long as the jeep comes 8n the 3 months and there is no crazy price change, they were great. I WOULD RECOMMEND THIS DEALER . ILL POST MY FINAL REVIEW OF THEM UPON VEHICLE DELIVERY

Gi
Review №9

SUPER THANKFUL 4 ALFREDO D, GREGORY M. THIS IS MY FIRST UP 2 DATE JEEP AND THESE TWO WOW, GENUINE, TRUST WORTHY, HONEST AND THEY REALLY LOOK OUT FOR THEIR CUSTOMERS. OVERALL THEY ARE TRUTH!! 2018 JEEP COMPASS, I HOPE THEY BOTH GET A RAISE!!!

Ka
Review №10

The process of buying a car is never painless. But Alfredo Deida made it as quick and easy as possible. He put everything else aside to really help us with this process throughout the entire day. Even when dealing with insurance for multiple hours he took control and explained every step. 10/10 recommend using him to get yourself a car!

Ka
Review №11

I recommend alfredo for your salesman. Excellent customer service and he sold me a beautiful Chrysler 300 srt. Also I will drive from jersey AGAIN to purchase another vehicle from him.

Al
Review №12

I’ve purchased two cars here now with the help of Alfredo. Both times, he made the process quick and seamless. I would highly recommend this dealership above all other local ones!

Ka
Review №13

The team here was amazing! Alfredo helped me and he was very helpful and was able to answer all of my questions, and was also very fun to talk to. The whole team and their customer service was great. Would definitely recommend!

JO
Review №14

I cant say enough about the parts department, they are very very very good at their job very knowledgeable and cooperative, the best customer service you will find in a parts department.

na
Review №15

I went today without knowing if i would be approved for a car and i coundlt choose a better dealer. Alfredo was really helpful 👌 and also the financial department. I cant be grateful enough. Was the best experience so far !!!!!everything went so smoothly 😌, eveb thought i was with my kids they help me and im so happy with my car !! I just wanna thank for the good opportunity 🙏 🙌 💯. Best dealer !!!!

ga
Review №16

Always a pleasure. Our salesman was Patrick Fitzer. What a gentleman! Mr. Fitzer is a professional and very knowledgeable. We would ask for Mr. Fitzer again!

ni
Review №17

Was able to buy a truck from Alfredo in the sales department. He was knowledgeable and willing to spend the time going over everything with me. This is the second vehicle I have purchased from here and will not be the last due to the great customer service I received from him!

St
Review №18

Geoffrey RICE is the best auto salesman ever!!! I CAN truly say that if it wasnt for him I probably would have gone to another dealership! HE WAS THE BEST from the beginning and still continues to be extremely helpful in any way. I would recommend anyone to him Now& in the future!!!

Ek
Review №19

I recently got 2 Dodge from Merrick Dealership and the service was amazing. Germaine did an amazing job and made sure that all I am getting the best available deal. Emily was super nice and very welcoming. Overall, I had a great experience and everything was pretty quickly.Thank you!

Le
Review №20

My third lease with this dealership and the experience could not have been better. Car shopping is not my most favorite activity. But Darren and Germaine made it absolutely painless. Within 24 hours of first stepping foot in the showroom, I was driving my new vehicle off of the lot. They were absolutely professional and a pleasure to deal with!

Se
Review №21

I couldn’t be happier with the service here. Go see Alfredo and he will help you with everything you need. Highly recommend

Mo
Review №22

What a great experience! After calling, leaving messages, speaking to rude salespeople and being dismissed by 3 other dealers in various towns on Long Island I wound up at Merrick Chrysler. I was very specific with what I wanted and Greg delivered!! He got me exactly what I wanted no muss no fuss. He returned all of my calls and never dismissed my questions or concerns. It was a quick process and I am in love with my new Pacifica. My entire family is enjoying it and we can not be more grateful for all the professionalism and care that they showed us. THANK YOU SO MUCH!

It
Review №23

Came here with my s/o to drop off his car for servicing and the front desk people gave him a hard time but eventually everything got sorted out. Should train everyone on all of the policies because it seemed like the young lady who was assisting him didn’t completely know what she was talking about.

An
Review №24

Wayne from Merrick Dodge hooked me up. Having been through the car purchase process before, I wasnt terribly excited about getting a new one. That was until I went to Merrick and met Wayne. He got me into the exact Ram 1500 I was looking for. It was almost too good to be true...and I say this, because **other** dealerships really will say anything to get a sale...With Merrick, I actually got straight up honesty. They won my business and I will be back for more. Cannot believe how smooth of a transaction this was. Not to mention, Wayne stayed extra late to get the deal done. I traded my Jeep in, transferred all possessions to my new truck and was out of there in a matter of 1hr. I got a great deal. Financing was painless. Thank you for making my life easier!!

El
Review №25

I purchased a CPOwned Jeep Liberty that was previously flooded. I did not know what to look for at the time. When I realized it over the 30 days they acted like they didn’t know me. They rigged the a/c and heater which blew out.. rust on floor hardware under rugs and electric locks and 1 window dies not function.

Ki
Review №26

Alfredo was a great salesman - he found me the perfect pre-owned Jeep Grand Cherokee I was looking for. He was super helpful - calling over to the dealership for into and calling me back even on his days off. He never made me feel pressured and wanted me to have a good experience buying a car. I would recommend anyone looking for a certified pre-owned Jeep to go see Alfredo!

Ma
Review №27

DO NOT LEASE at wantagh jeep. I have owned grand Cherokees since the eighties and never had a problem leasing or buying. Went here 3 years ago and leased 2018 grand Cherokee Ltd with no problems. Now go to get another 3 yr lease and sign papers and put $500 deposit. They will call when truck is in. I call them 3 weeks later and they Say that they will not honor the offer I put money on. Greg and Scott are mgt and have to re work the numbers. I cant even deal with salesman and he doesnt know what to tell me. Well they now want $3200. More money out of pocket over three years between down payment and $52 more per month. I tell them to cancel and credit me 500. Greg said I have to come in person to get credit..Never had such bad experience trying to get my wife back in a new Cherokee. NOT WITH WANTAGH JEEP.

Ni
Review №28

Jay Lopez did a great job when it came to me returning my old lease and purchasing a new lease 2021 Jeep Compass. He was very fair and provided a lot of insight like affiliate pricing. Thank you Jay!

Hu
Review №29

Geoff from Merrick Dodge made our shopping experience so smooth. He was able to quickly find a car exactly what we were looking for within our budget and set everything up for us. Really enjoyed working with him!

Ja
Review №30

My husband and I have had the worst experience with this dealership. We leased a Jeep in May but the only one available had cloth seats. We were told by our salesman James that we could pay extra and have factory leather seats installed. We agreed. We waited 2 weeks after signing all the papers and never heard back from anyone. We called about 4 times and James kept saying someone will get back to you but no one ever did. Finally when I called and said I wanted our money back they said we could pick up the Jeep as is and once the leather arrives they would call us and have it installed. This was in May. We are now in July and nothing has happened. My husband and I have made about 6 phone calls this month and all we get told by James and Scott is that someone will call us back the same day but no one ever does. Sometimes I call and just get disconnected as I’m being transferred 10 times. I myself have always done business with Hempstead Jeep and I’ve never had an issues with them. The only reason we came to this dealership instead is because Hempstead didn’t have the exact Jeep we were looking for and this place did. Worst decision we ever made. I wouldn’t recommend anyone come to this dealer.

De
Review №31

The service dept is an actual joke with clearly no talent or proper management they will charge you hours.. of diag time for visual inspections and no explanations or diagnostic reports, service manager doesn’t return calls or messages.. have your car fixed somewhere else !!!!

Fa
Review №32

Alfredo was super friendly and knowledgeable about the cars we were looking at. He helped us to get my son his first car quickly and efficiently. I would recommend Alfredo and this dealership for any certified preowned vehicle.

A.
Review №33

Best dealership around! Salesman, Alex and finance manager Scott were phenomenal. Left with our FIFTH Jeep because they truly make owning one an amazing experience

Au
Review №34

I picked up my brand new 2021 Jeep Cherokee Limited on October 24th 2020. I traded in my 2016 Honda Civic Coupe. Ive had my new car long enough to say I absolutely love it! I wanted to wait to write my review, because part of my review is about how well Mike Vassas helped me choose the right Jeep for me. I didnt know what I wanted exactly. I went to Merrick Dodge Jeep thinking I wanted the Jeep Limited but I wasnt sure. Im only 51, and Ive never driven an SUV before. I was scared that I would be too small or that I wouldnt be able to handle an SUV as well as I handle a coupe. But Mike set my heart at ease by letting me get into a Jeep and showing me all the features that would keep me and my parents safe.He showed me how getting the 2021Jeep Cherokee Limited would give me the most bang for my buck and best safety features with a million extras that come STANDARD in these newer Jeeps. Mike was actually on his break when I walked into the dealership but was willing to help me through his break and he was phenomenal. He showed me everything I needed to know to make the best decision for me. I felt absolutely no pressure throughout the process. Mike showed me my different leasing options and found every possible discount. I had no idea I could get a huge discount for being a NYC Teacher! How many dealerships do you know that will search for discounts for you? Amazing!Scott Froehlich, worked with the bank to get me the very best loan. He would not stop till he got me the very best deal he could get me. When my deal wasnt good enough, Scott sent me home and told me to come back in the morning and he would have the very best deal on paper for me. I trusted him and went home knowing I was in good hands. Scott did NOT disappoint! I even got money back and it was a sweeeeeeet check! I came back on the 24th and LOVED the numbers. We actually bonded on common ground with caring for our elderly parents. Speaking with Scott felt more like speaking to a friend. He also hooked me up with some side perks for being a new Jeep customer!So, if you are looking for a dealership that cares more about making you feel welcome, makes sure you are getting the best deal, takes care of you throughout the process from start to finish, and puts you first...this is the place to go. Its not about getting all the money they can out of you and more about making sure you are happy with the numbers and the vehicle you take home. I have zero complaints. Zero negatives. Even the receptionists at the front were super sweet! At other dealerships Ive been to the receptionist can be a little curt, but these ladies were delightful! Ill be back when I decide to trade my super fine metallic black cat! But till then, they promised to get me into a safe car for my elderly parents, a safe car for these crazy NYC winters, and a sexy car for my style. Merrick Dodge Jeep Ram of Wantagh said what they would do for me and did everything they promised and some more! My best car buying experience by far! I cant stop driving this sexy 2021 Jeep Cherokee Limited :-) Thanks guys

Dr
Review №35

Be careful when Merrick Dodge promise you “good car maintenance, like basic only oil change. They always said “it will take about 30-50 minutes...Never happened to me in the past 2 years! I leased from them a Dodge Ram for 39 months. Each time they promised for service is “up to an hour service while it was 5-7 hours. You can try to leave your car with promise that they will call you soon. I tried that too... came back 4 hours later and they will say: “...ohh sorry...we are about to take care of your car now...”

Li
Review №36

These People are the worst. They sold me a car that was not properly detailed it was only washed and wiped down. You email them and they never respond. If I didnt know any better I would say they have caller Id because Bill Walsh doesnt answer/return any of my calls.

Ti
Review №37

I leased a 2019 Jeep Grand Cherokee from this dealership and am extremely disappointed with the car provided. Within 2 years of the 3 year lease both headlights went out. Making an appointment to get it serviced was difficult and getting it fixed wasnt covered under the lease. It seems ridiculous to me that a brand new car would have both headlights go out and the dealership wouldnt cover it (coverage is within 2 years OR the first 18,000 miles for future reference to anyone, we had 21k miles).Youd expect the lights to go out for a used car maybe, but I guess my 15k over 3 years isnt enough to cover this $290 cost of new headlight bulbs. The entire experience was poor and I will be getting out of my lease as soon as I can and switching back to Acura. I recommend you find another dealership for your business.

Br
Review №38

This is the worst service dealership on Long Island. Do yourself a favor and take your vehicle somewhere else

Za
Review №39

Worst experience Ive ever had car shopping. My husband and I were there today and ready to purchase. The sales representative helping us made us feel like we were bothering him. Just a very unpleasant experience! We then asked for a test drive and waited for like 20 minutes only to be told that they didnt have anything available. How do you sell cars with none to test drive? Save yourself some time. Just avoid this place. Will never visit them again.

Pi
Review №40

Just had my first experience with service on warranty repair. Ive been an equipment and heavy machinery mechanic for over 50 years. The job they did was excellent from beginning to end. They covered every aspect of the issues I described and the results were perfect in every way. The truck shifted better and the pick up felt stronger. The repaired suspension on this 2011 1500 felt like a brand new truck again. Ive had both Chevys and Fords in the past and never had a truck brought back to life like this. Great job....Thank you! My next trucks will definitely be Rams and Merrick Dodge will be my go to people.

Ma
Review №41

The quickest Ive ever bought a Jeep extremely friendly...Wayne was great he knew exactly what I was looking for and did not try to steer me away from what I wanted we spoke for about an hour made a deal I came back the next day and Gabrielle who was was very friendly and kind had all my paperwork done very quickly. Id say the entire process took about 2 hours excellent dealership everyone there is super nice, went back to parts department spoke with Juan was also extremely helpful. I spoke to him about different things I was going to put on my Jeep... All in all a great experience I would highly recommend them to anyone sincerely Matt Senatore

Jo
Review №42

Been to the dealership three times over the past nine years every time i see a salesperson i am told they dont have what i want and they will stay in touch yet the following week i see advertisements for cherokees that i had requested really nothing to say bad about the dealership sales people were professional but something aint kosher somewhere ended up getting what i wanted from other dealerships

Ch
Review №43

Geoff made my experience a breeze. It’s my 2nd jeep with this dealership and I’ve had a great experience both times. Highly recommend!

Da
Review №44

Excellent dealership - Great People and fair prices for service work on your car

Je
Review №45

Had a great and smooth experience leasing a new jeep here! I was dreading the process, but Bryan helped me find the right car within my price range that I love very quickly!

Ma
Review №46

Sean in the Service Department was wonderful. He was able to see the problem which saved time writing it down in a manner the service guys could exactly understand the issue. He was very personable and has a beautiful car !!Angela Marie, as always, was very sweet. The entire Service Department is always a fantastic team !!

Gr
Review №47

I have to say Merrick Jeep goes above and beyond to fulfill my vehicle needs. For my past two Jeeps I have been nothing but pleased with the cars and the sales service they provide. I highly recommend Josh Levin as your salesperson as he is attentive and works with you to get the car you desire. He is always there to make sure everything is going smooth without hesitation. Overall, I had a wonderful experience and highly recommend to anyone looking for a Jeep.

Jo
Review №48

After searching around at other dealers for a specific model Wrangler it was recommended to me to visit Bryan at Merrick Dodge/Jeep. After sitting with Bryan for about a half an hour explaining what I was looking for, he immediately got to work. Within a day he had located 2 Jeeps which fit my short list of demands. Once he sent the window stickers over to me I settled on one of them. He immediately got the paperwork rolling to perform a dealer to dealer swap. The rest of the transaction was all done through email or messaging, while at first I was a bit skeptical of doing it through messaging and email, he assured me everything would be kept confidential. The transaction couldn’t have been easier with minimal time spent at the dealer. From start to finish I spent probably about an hour at the dealer. I will definitely visit Bryan again when my wife’s JKU is at the end of her lease. At no point did I feel pressured. At delivery he explained every aspect and even got my phone paired for me. Recommended to give Bryan a visit.

ar
Review №49

Avoid this place. Bad service

Pa
Review №50

I was recommended to go to this dealership and meet with Josh Levin and he was amazing! I was indecisive on which Jeep gladiator to get and he helped me pick the one I chose and he was really patient with me! Would definitely recommend this dealership and would definitely buy from them again!

Do
Review №51

I cant really complain. Although I have had to bring in my truck for service more than I had hoped, each time they took me in no problem (I did have to wait a few weeks for the appointment) and the wait at the service center to perform the repairs wasnt anything to be upset about. Actually this last time I brought it in was for some electrical problems (nothing major) and they noticed I had some recalls. They suggested I leave it there so they can not only fix the electrical issues but do the recalls as well. And would you believe that they actually gave me a loaner for two days free of charge. I have to say the staff there is quite friendly. I am so used to rude people who seem to be out to get you at dealerships but I have to say that I dont get that vibe from here.

Pa
Review №52

Love my new jeep renegade

Kr
Review №53

Angela books all my service appointments and she is such a sweetheart!!! Angela is always so warm, knowledgeable, and super helpful! I have been bringing my jeep here for three years now and I absolutely love and trust this place.They are quick, honest, friendly, professional, and always do excellent work on my vehicle. This is the only place I trust to bring my jeep for service.

go
Review №54

8 people working. salesmans to help a customer no one moves. they are all talking. standing there 10 minutes and decide they could care less as im leaving someone asks if they can help me. went somewhere they need the business more. they didnt even move just let me stand there

Me
Review №55

Such an amazing service center!! Donna kept me updated and in the loop while my Jeep was in service, and was just so helpful throughout the entire process!

Ja
Review №56

I have leased 2 vehicles at this location and I was taken care of from start to finish. To look for the vehicle I wanted as well as trying to stay within the amount of money I was willing to spend. I would definitely recommend this location as well as returning there myself.

Mr
Review №57

Bryan is the best car salesman ever. Always available and makes the car buying experience and pleasure and painless. Will always buy my cars from here in the future.

Di
Review №58

I can’t say enough nice things about the way we were treated at this dealership. Everyone is polite, professional and efficient. We were treated nicely and that is one of the most important things to me. We also were given a good deal that met our needs. Special thank you to Scott in finance for being so kind and helpful. This experience made me a return costumer for sure! My next car will be a Jeep from this dealership! Thank you

Ca
Review №59

Bryan and Wayne really went the extra mile for me, and made the entire car buying experience a real pleasure! I recommend family and friends here whenever possible and they always do the right thing by them!

Ca
Review №60

Josh Levin is amazing.... he makes the transaction easy and I love my new Jeep Grand Cherokee! Thanks Joshy!

Ro
Review №61

It was a Great experience at this dealership. Thank you to Rich Link for helping us get the Grand Cherokee 2020. Although the wait for the car was long due to the present situation, Rich was patient with us and made sure everything went smooth for delivery and car pickup. I definitely recommend Merrick Jeep.

Cr
Review №62

Worked alongside Mike Vassas and Darren Floria to surprise my wife with her new Jeep Compass. The entire team at Merrick JCDR was phenomenal. From start to finish it was a pleasure working with them, I have now leased two vehicles from them and when the lease is up I’m definitely going back to Merrick. Thanks again to everyone over there, made leasing a car the easiest and most pleasurable experience possible!

Fr
Review №63

Mike V. is the man ! after a bad experience the night before with Security Dodge, Mike gave me a great Great GREAT ! deal in about 30 to 40 minutes tops ! The financial girl Carolyn is a Doll and I walked out of there with a car I never thought I would or could ever own! My second purchase there and Im fixing to buy another car there to replace the the 2013 Grand Caravan we bought there!

ge
Review №64

I had the best experience here then other dealerships. They help me get what I wanted and was happy they answer all my questions.

St
Review №65

I had been shopping around for a new lease for a while. Hands down this was the most upfront and reasonably priced dealership in the area. Transaction was smooth for start to finish. You earned a new customer and when my wife’s lease is up will be back. Ooh and by the way the Dodge Durango GT in all white with black rims was flawless. Good call by the salesman I dealt with. See you guys soon and keep up the amazing work!

Sh
Review №66

Horrible customer service. Felt like I wasnt wanted wouldmt open any truck to see inside. So drove to freeport and bought my truck.

Ro
Review №67

Our salesperson, Patrick, was excellent. He worked with us to find the right Model and gave us a very competitive price. Everything was easyThe pick up worked well with all our questions answered

Ge
Review №68

Very poor customer service at this location! Our salesman did not seem interested in selling a car. The salesman seemed annoyed and bothered with my inquiry to buy a car. I came ready to buy a Jeep Grand Cherokee and this dealership did not allow me to conduct a test drive. I was very unpleased with the customer service and decided to come to the Jeep dealership in inwood where the customer service was much better and they received my business. Avoid this dealership if possible!

Ke
Review №69

AVOID AT ALL COSTS!!!!!! I have purchased 5 vehicles from the dealership. Long story short, a tree fell on my car while waiting for a recall. On a Friday morning they call saying the car is ready, on my drive home I notice my vehicle has a new windshield, so I pull over notice there is a dent in my roof. I go back to the dealer they said a tree fell on my car and thought they fixed it. THE NEW SERVICE MANAGER TRIED TO COVER IT UP AND GIVE ME BACK MY CAR THAT WAS DAMGED IN THIER POSSESSION. A tree falling on my car is not their fault but not telling me is. I expected more from the people at the dealership, but needless to say from the management down just a bunch of scumbags.

Lo
Review №70

Excellent service all around. Keith did a fantastic job. Rob Carlow treated me like family. Highly recommend them! Many thanks. LF

Jo
Review №71

The BEST DJCR dealership on the island and beyond the island hands down. They don’t play the usual games the others do without mentioning names. If you want to be treated like a customer not a number then I suggest you do your business with Merrick DJCR, I’m sure you will be happy you did.

Am
Review №72

Alfredo, Bob & the whole team here are wonderful people. I was recommended to them to help me find a new used car. I drive A LOT for work, being a regional sales manager and though I wasnt sure about what kind of car and did a bunch of research online, I changed my mind when I walked the lot. I went from Okay, a Renegade to OMG PLEASE THE COMPASS!Alfredo was kind, didnt treat me like i was some idiot girl (even though I can be) and was genuinely interested in helping me find the right car at the price point I was comfortable in. He understood that I didnt want to buy a car, but I had to since some kid smashed my beloved tucson.He let me take it for a spin, we did some paperwork and blamo, I got a car. They kept it for two days to do all that stuff to get it prepped and then Bob helped me get the finances and insurance in order. Alfredo even helped me set up the bluetooth in the car and then gave me his cell phone to call if I needed help.A wonderful experience. Heres a photo of Yoenis, during a rain delay.

Mi
Review №73

Everyone made it so easy and effortless to purchase my new 2021 Ram 1500, literally the smoothest experience i had buying a car. Thanks guys!

Ke
Review №74

By far the best dealership I dealt with!! Both Scott and Wayne accommodated me and exceeded my expectations!

An
Review №75

They were great... best experience ever buying a car!

Ge
Review №76

We were treated great by our salesman Ira and staff. They were pleasent and made us feel safe during this pandemic. Our vehicle was there when promised and everything went smooth. I definitely recommend Merrick Dodge.

ja
Review №77

To Mr. Joe Settineri i had the worst experience ever leasing a car from your Wantagh location. Working with James KROPP --left a deposit on 9/14 and began following up week later. Issue was getting hitch for bicycle rack. Was told none was in stock but on order seems factory product was not available. Told James i could wait as lease had 2 months to go. I continued to call --never receiving a follow up phone call from James. Got to the point i drove other to the dealership and was told by Scott business manager car that we had left a deposit for was no longer available. Seems that James sold the car to someone else. REALLY no communication no f/u no return call from James who represents your company. Horrendous --DISAPPOINTING-- DISGRACEFUL-- DISGUSTING-- I would be giving negative 10 stars if possible.

An
Review №78

It was a true pleasure working with Roy and his team at Merrick DCJ. He made the process of leasing my new Grand Cherokee easy, smooth and quick. Best car leasing experience we’ve ever had- cannot wait to recommend to family and friends. Thanks again Roy!

Jo
Review №79

I took my ram 3500 diesel in for a oil and fuel filter change and they wouldnt give me a price. After it was done they tried to charge me over $900 dollars for the job Wich is almost double what it would cost from any other mechanic. They were able to lower it to 650 Wich is still high but more reasonable. When they brought out the car they had gotten oil all over the thing and tried to wipe it down wich messed up my ceramic coating. The bottom of the truck had oil all over it. The stitching in the seat was pulled. If you wanna charge all that money for the job then at least take care of peoples trucks. Do you have a email or number to contact

Jo
Review №80

Great place. Theyre helpful and concerned with your needs in a vehicle.

Ti
Review №81

Jay in Sales is cordial, no pressure.Scott in Financibg is a man of his word.Great 1st time experience for my 23yo daughter

St
Review №82

My experience was superb

Ki
Review №83

Just leased SUV and my first brand new vehicle in 31 years. We went to other cars dealerships with different make of SUVs. They gave you the run around make you sit there for hours till they get to the price you want to pay. Would leave with our head spinning. We went to Merrick Dodge and saw Bryan Busuttil. We told him what we were interested in and the price we could pay. Bryan showed us a few options, we picked what we wanted and the deal was done in 20 minutes. No going back and forth to the powerful Oz behind the curtain to bring the price down and no sitting with the finance person who tries to sell you a million packages you dont want. Didnt make us sit at the dealer for hours to make sure we took the SUV the day of the sale. He asked us when we would like to pick up the SUV. Bryan made leasing a SUV a pleasure. I leased a 2019 Durango with the looks and features that I never dreamed I could have.I would recommend Bryan Busuttil if you are looking to lease/buy a vehicle.

Lo
Review №84

Spectacular experience. Treated me like family. Rob Carlow is a huge asset for the dealership. Keith in service was a true professional. Much appreciated. Recommend highly!

Ch
Review №85

Very happy with this dealership! I leased my 4th Jeep and Josh custom ordered the exact Jeep that I wanted and I’ve never been happier! Josh was very helpful and made the process very smooth.

Ab
Review №86

I was shopping around for a 2020 Durango. After calling 12 Dodge dealers Merrick turned out that offer the most competitive price.They were a pleasure to work with. I highly recommend shopping for your next vehicle at Merrick Dodge!

Re
Review №87

Very professional and very proficient dealer i just began going to. Courteous and respectful service people will bring my Jeep here in the future

Br
Review №88

Best dealership around. Great service department. Greg is an amazing salesman. Gets right to the point and gets you the best price. This is my 3rd car with them and will continue shopping with them in the future.

Ja
Review №89

Carolyn and Roy were accessible, hands on and helpful every step of the way. It was the best experience I’ve ever had at a car dealership

Ja
Review №90

Just bought my first Jeep here and Bill W. Was a great respectable not pushy salesman. Spent plenty of time with me and made everything go super smooth. Joe from the service department was also very helpful and friendly highly recommend this dealership after encountering bad experiences at other Jeep dealers I’m glad a gave them a try.

Ma
Review №91

So much better than a nearby Dodge service department that I wont name. Courteous, responsive, no BS or broken promises, and as fast a service as you could expect during the pandemic.Ill definitely be coming here next time even though the other dealer is closer.

Da
Review №92

What a great group of people. Super knowledgeable and easy to work with. May I add how accommodating the service department is? Thanks for everything guys.

Jo
Review №93

Sales was great. They did not pressure me at all. They worked with me on a price. I would definitely recommend Merrick Dodge to anyone who needs or looking for a new vehicle

gi
Review №94

DO NOT WASTE YOUR TIME! Only gave 1 star because it made me. I made the mistake of leasing a 2020 Dodge Durango from this dealership. Not only did I get the run around from this dealership but the truck FELL APART ONLy TWO WEEKS LATER! When I initially went to the dealership in July I was able to speak to someone who seemed like they were legit and not just trying to scam you like every other salesman at a dealership. He quoted me a great price for the truck said they don’t have it on the lot but will search for the truck I want so I agreed. He gave me the runaround, telling me he will call me back never did, finally I got in touch with him after a month of trying to contact him. Should have went somewhere else at that point. Now it’s August and He told me they located the exact Durango I was looking for I was so happy at that point. Then I spoke with the finance department and she quoted me a totally different number and told me that since it is a new month the rebates changed and the monthly payment is going to be more. The salesman quoted me in July, they should have granted me the price they told me initially. I finally get the brand new truck with 50 miles already on it and a Rip in the back of the passenger seat!! I texted the salesman right away and told him about it and he said someone in the servicing department will reach out and have it taking care of, NOBODY called me!! Now two weeks later I’m driving straight down merrick road and it sounds like something is scraping the bottom of my car and then my car just goes out of control almost killing me. Now my car starts smoking. I pull over and I notice the tire is completely hanging off, the roator snapped, the suspension completely popped out. Got the truck towed to this dealership. When I went into the office Sean tried telling me that it was MY FAULT because the car was in motion and kept smiling and laughing. I expressed how it’s brand new and this shouldn’t happen, he didn’t want to hear it and continued to say it was my fault which obviously made me mad, I just leased a $45,000 truck and two weeks later it just falls apart and they tell me it’s my fault and I have to pay out of pocket!!! This place is a joke and I would not recommend this dealership to anyone, they do not stand by their policy or their warranties!

Co
Review №95

I had such a wonderful experience buying my Jeep Wrangler. Roy was amazing. He didn’t pressure me into doing anything I wasn’t comfortable with and listened to exactly what I wanted. I got it all! Would definitely recommend anyone in the market for a Jeep to go here!!!

Pa
Review №96

Extremely disappointing! They lack the commitment and integrity when dealing with service levels and customer commitment. Dont let the other reviews fool you as buyer beware!!! No follow up calls nor commitment to the customer. Wont take ownership regarding their mistake, misguiding and/or faults!!! Ill eat the cost, but will put a review up to help out anyone when considering this dealership. Unprofessional!!! I would give a zero if I could. Poor!!!!

Al
Review №97

Leased a 2017 Grand Cherokee and finally its out of my hands! The car was fully loaded which was great but the technology in the drivers seat kept going. They fixed the issue twice and it still went. They refused to fix the car on a weekend and I work 9-5 Monday to Friday. They wouldnt even offer me a loaner so I couldve dropped the car off before work. We had tried to contact the service manager after my last service which was for an oil change and tire rotation. I also had a small nail in the tire so they patched it for me. After leaving the lot, the low tire pressure warning came on and the pressure kept decreasing. I went back to the dealer and the service tech forgot to put the plug back on. I was in the dealer for 3 hours for this service. The service manager couldnt be bothered...look elsewhere!

Je
Review №98

Best service department. Love the staff. They always take care of my car the right way and the technicians know what there doing. I wouldnt trust my car to anyone else. Ive always gotten a great deal when buying a new car as well. Just a all around great dealership.

La
Review №99

It was great purchasing a vehicle at Merrick Dodge Chrysler Jeep of Wantagh. In all of my experiences Ive had with this dealership, I have yet to have anything but the absolute best. The salesman, John Mcevoy, was very knowledgeable, helpful, and most importantly he never pressured me to make a sale. I went in numerous times in an attempt to pinpoint which vehicle I wanted to purchase and John patiently saw me through all the details. I was able to buy the best car to suit my needs and it was all because of the wonderful staff. Gabby in Finance was also able to secure me the best possible deal even when I didnt think it was possible. I would recommend this dealership to anyone who feels like buying a vehicle is a chore or to anyone looking for a terrific experience. The car buying experience should be fun and enjoyable, which is precisely why I chose to give Merrick Dodge Chrysler Jeep of Wantagh my business.

In
Review №100

Best Jeep Chrysler Dealer on the Island. I purchase and service all my Jeeps here. Top shelf service and customer care. Recommended.

Information
100 Comments
4.2 Rating
  • Address:3614 Sunrise Hwy, Wantagh, NY 11793, United States
  • Site:https://merrickdodgechryslerjeep.com/?utm_source=gmb&utm_medium=organic&utm_campaign=sales&utm_content=homebutton
  • Phone:+1 516-868-4400
Categories
  • Auto broker
  • Car dealer
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Manufacturer
  • Ram dealer
  • Truck dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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