Took my Car in for an estimate on scratch damages and Bryan (hope I spelled it correctly) was able to buff out the scratches on the spot! I was so impressed because I thought the damages were worse than him just being able to buff it out on the spot. The other damage he explained parts and the steps it would take to fix it in order for me to make an informed decision. Thanks so much!!! I would definitely recommend Bryan and Checkered Flag Body Shop!

My car repair took longer than expected. Victoria and Don reserved a vehicle for me at no cost since my rental maxed out with my insurance company until my car repairs were completed. Once I got my vehicle back I noticed some adhesive still left over and called them. Victoria asked me to bring the vehicle back so they could take a look turns out it was just adhesive residue and Don took his time to clean the area and even removed plastic that was still in the dash from when I originally purchased the vehicle. I really appreciate them they went above and beyond service. I would recommend them to anyone.

Omg when I tell these people don’t miss! I took my wife’s white Elantra in for paint flaking. When they repainted the area I couldn’t tell where the old paint or any proof it was flaking before. Paint looks OEM from the factory! And they got it done before we came back from our wedding. Get your car done here. You won’t be disappointed!

Extremely dissatisfied.Delayed multiple times and lack of professionalism.I dropped the car on a Monday and it was supposed to be ready on a Friday.It was delayed to mid next week.After that ended up being on the Friday.After that it was supposed to be ready on Tuesday, then Thursday and after harsh call it ended up being ready on Friday of third week.I tried to talk to the manager to understand what was going on. No success in multiple tentatives.Instead I ended up with a super rude call from the agent asking me why I calling his manager !?!Total lack of professionalism.I strongly do NOT recommend it!

It is the worst service I have ever got. I dropped my car around two months ago and after the issurnce approved it has been one month still they dont fix my car. They already told 3 times that I will get my car probably next day. And I didnt get it. I highly recommend you to give your car in other body shop.

Very fast and efficient in giving me a quote that matches my insurance quote. Have me an appointment with in a reasonable time. Hope the workmanship is as terrific.

Great job and and serviceDon and his team are awesome

Ill get straight to the point—Ive had my cars back bumper replaced here back in 2015 and the folks at that time did a great job. Turn around was fast, employees were nice, I had follow up calls.I got into a fender bender this October 2017, where my hood crunched. I went back to this place and scheduled my appointment for the vehicle. After dropping off my car, I waited a week and was curious to why I had no follow up call. I called in to check on the status of my car and it seemed as if no one knew what was happening with my vehicle, they asked to call me back.I get a call back that same day and the folks said that they finally had the insurance folks scheduled to look at my car and it was going to be another week. Fine, no big deal. The following week, I didnt receive any follow up on my car. I called towards the end of the week and after being transferred one too many times, I finally got on the phone with someone and they said, my car had needed x-amount of work done and that it would be done by sometime next week. Again, no big deal–as long as I know it is being cared for.Another week rolls by, I still dont hear any follow up. I called on a Thursday because I was told that day would be ideal to check back in—I called in and they said it will be another week. By this point, Im wondering why they havent bothered to call —To at least update me. They explained to me a bunch of items that needed to be done and the insurance company sent me a new bill on new charges.I was carless for about 4 weeks until one day, I decided to personally make a visit to the body shop. Reception folks dont have much of a personality to greet you, as they are more concerned with you getting out of their way. I asked to see my car and the main guy (who I will keep nameless) came out to greet and show me my car. In almost 4 weeks, my cars front end assembly was laying on the floor. I thought to myself, what the hell is going on here? He explained to me everything and pointed a few things to me that somewhat made sense to me, but was clear enough to give me insight what my car needed. The gentlemen who was assembling my vehicle said it would be done before Friday.I wait until the next week and I get a call on Thursday that my car was ready. I show up, receptionist gives me my keys, and goes about her business. Again, the lack of customer service personality just kills the experience.My car is parked and I noticed unusual alignment. Bumper is not flushed neatly to my headlamps, hood is not flushed with my fender, as it shows to be positioned slightly lower in height.Not having a vehicle for nearly 4 weeks, no follow up calls, and then a car that was botched together? No, not acceptable at all. I dont plan to be in an accident again, but if I ever have an issue with my car, Im never coming back here again. For the folks reading this, just do yourself a huge favor and dont visit these folks. Customer Service lacks terribly and I know this because I used to work at a car dealership, I know how important those calls are.As a token, they vacuumed my car, shined my wheels, and threw on a massive amount of Amor All on my dashboard. Thanks.

Jeff Bennett took great care of us. We highly recommend this collision repair shop. Our truck looks like new. Couldnt be happier.

Not scheduling repairs until 6 weeks out... Very disappointed

I would not recommend this service facility for collision repairs. We had our Sienna towed in after an accident thinking that it is a Toyota authorized facility, and that theyd do a good job repairing our vehicle. The repairs took longer than expected due to a wrong initial assessment, and even some wrong parts installed on my vehicle from a different model year - front grille. Upon weeks of waiting, I was finally called in to pick up my vehicle. further inspection revealed that there were multiple plastic clips missing and the front bumper misaligned. Had to leave the vehicle overnight again for them to apparently correct the problem. Now a little over 6 months later, I went to change the oil and noticed even more clips missing from the bottom partial engine cover- unacceptable. Since Im not the primary driver of the vehicle, I didnt even notice until the other day that the windshield washers dont work. Upon further inspection, it looks like the nozzles were damaged during hood repaint/ repair. Went on to inspect the rest of the repair and found wiring behind the bumper not attached and secured, the bumper cover loose on one side.Bottom line is, I cant recommend this repair facility as their team does not appear to take pride in what they do, nor do they appear to want to restore your vehicle to its original condition.I wonder how many people dont look underneath their vehicle and how many parts and fasteners are missing.

Huge thanks to the entire Body Shop team for getting my beloved MINI back and better than it was before my accident!! They are obviously very experienced professionals in restoring vehicles, and they are the only ones Ive trusted with any of my cars.

Checkered flag collision repaired my 2020 Honda Pilot after I was rear ended back in August... They did an awesome job and guided me thru every step... Victoria was very professional and always promptly returned my phone calls when I had questions regarding the repair...I would absolutely recommend them to anyone needing collision repair work done....

I literally went in, in a panic and upset someone had scratched my car. First the young man who greeted me was incredibly kind, and patient with me explaining what happened. He was very punctual and was able to quickly get the assistance I needed. Secondly the young lady that he had to come and assist me with the estimate I needed was awesome! She was first super friendly and made sure she could see everything I was showing her. She absolutely did everything she could and the team blessed me like no other! The work was absolutely amazing my car came back and it was like “what scratch”. It made my day completely! Will definitely be recommending to all my friends here! Along with anything else I would ever need done this is the place for me! Thank y’all!

Great Customer Service and Friendly Staff and Management....

State inspection took 5 hours to be done.

I went through the riptide car wash on little creek and the blowers at the end of the car wash partially detached the exterior roof moulding on my 2018 Toyota Tacoma sport. Very frustrated as I didn’t think that should have happened, I came to Checkered Flag Toyota body shop to see if it might be a quick or easy fix. Luckily, Victoria was up front. Without hesitation she asked me for the keys and drove it back to the body shop. David was able to adjust the clip and got it on there securely. She brought it back up, didn’t charge me a thing, and even suggested I bring it back if it gives me any more trouble. Great service! Thank you thank you!!!

They heard my concerns and took them up with the insurance claims adjuster, handling everything on my behalf. Final product looked GREAT. Second time using this body shop and both times have been great service.

I just picked my car up from having body work completed after an accident. While I was a bit apprehensive based on reviews I had read, I decided to give this shop a try. I was pleasantly surprised. The level of attention and service I received was excellent. From start to finish Don and his team kept me informed and answered my many questions with patience. The quality of the work done to my car was also impressive. Overall, I am one satisfied customer based on quality work, the team’s depth of knowledge, and great customer service.

Everyone was very nice and professional. The car looks great. They keep me informed of what was going on and let me know when to return my rental car and pick up mine.Thanks for a great job.

They are so unprofessional ❗️😡

The level of customer service and expert advice given by Manager, Donald Kuhlmey and car repair perform by Zach was EXCELLENT!!! I couldn’t be happier. Thank you.

Great customer service, communicated every step of the way with what was going on. And delivered on time........

While the actual repairs to my car were very good, the service and staff were not. Called several (5) times when my car was not ready as promised and was told each time that manager would call me back. I never received any call backs. When I finally went to get my car, the receptionist (who is the one that keep promising me call backs) handed me my paperwork and said car should be out front somewhere. Never again.

Great

Donald Kuhlmey, the Body Shop Manager, is very kind and professional. He was very responsive to correcting a service issue even though it wasnt the body shop that made the mistake. Thats the type of care that will keep me as a customer. Kudos!

Checkered Flag Toyota is a very professional organization. Every department I worked with was clean and practicing safe health measures.

Doug Becker took care of everything and in an orderly fashion. A great place to get work done on your vehicle.

Quick courteous professional

Wow an outstanding experience I had with CSR, Victoria Plante. She was very customer focus and listen to my music concerns without interrupting me. She made me feel like a valued customer. Thank you Victoria.

I was in an accident and they did an amazing job on my car! They kept in touch throughout the process and did the $5k in repairs quicker and better than I had hoped for!!!

Thank you Billy Smith for your help yesterday. This dealership, as well as the body shop, really takes care of its customers with quality work and extremely efficient the way it operates. It is always a pleasure bringing my car in for service, inspection, and repair.

Ive had my old, 330ci in this body shop twice in the past 18 months for dents & paint work. Both times, my visits were relatively small (~$1000) and not backed by an insurance provider. The manager, Donald, helped me both times with a fair price and ensured that the work met my expectations. All the work was completed on time and I even took advantage of their convenient shuttle service on one visit.The prices I paid substantially beat the other quotes I received. The office was so chaotic at Charles Barker on Cleveland that I couldnt even get a quote when I dropped by. I was raised to avoid dealerships; but thanks to the great experiences Donald provided, Im going to explore getting my BMWs serviced at Checkered Flag now.

Great experience with their professional customer service department, especially Service Advisor, Douglas. Efficient and accommodating! This is exactly why I’m a Checkered Flag client! Best in the business!!

“Victoria Plante” is very RUDE and UNPROFESSIONAL, she lacks the Soft Skills and Respect that is needed when communicating with customers. Victoria should not be employed at ANY luxury car dealership (BMW) because she brings down the value, she should be picking up trash at Ford!

I had to replace the rear quarter panel on my BMW 528i, so the choice was to do that at a certified BMW body shop. That was a bitter mistake! 3 months after repairs I found water all over in my trunk with singes of corrosion. It was an unpleasant discovery, since in BMW the battery and a bunch of electronic modules are located in the trunk. They all were wet! I got a third party opinion on what happened - upon repairs the body shop did not connect the drain tube and just arbitrarily glue it to the wall of the trunk behind the covering so that it was pounding water every time when it was raining right into the trunk. The body shop accepted the fault and did repairs. When I came to pick up the car I found a big screw in my Micheline tire! So the car had to stay for tire repair... The bottom line is - if you care about your time and your car do yourself a big favor and stay as far as you can from this body shop!

They repaired a simple dent in the rear bumper of my Porsche. While they had the car I paid them to go ahead and remove the front bumper and paint it as well to cover chips in the paint.Got the car back and headlight was sliding out!! They never locked it down!! Then as I was driving, the rear bumper became misaligned!! I bought that vehicle brand new from.the Porsche dealership and chose them because I figured they of all people would do superior work!! Not....at...ALL!!Do yourself a favor and go with whomever the insurance company recommends when having bodywork done. This body shop is a joke!

Terrible with calls to check on your vehicle.

Took my car there to have an estimate,they set my appointment a week before Christmas,and they had it done in 3 days. It looked brand new. Great job great customer service and i will highly recommend them to anyone. Doug was great.

Came here after a botched insurance repair after a wreck out of town. They had to redo almost every bit of body work done by the previous shop with near perfect results. The manager is the shop is 2nd to NONE! He was more knowledgeable and 100% on par with what I expected for repairs to a vehicle with a higher than average MSRP.

I was recently in a fender bender and was referred to checkered body shop by my car dealership since it was pretty much a new model. I had to walk in though to make an appointment just for the estimates since it was really hard to get the lady in charge on the phone but I was able to get an estimate super fast to get to my insurance and turn around for ordering parts and repairs was about two weeks. The actual car was only in the shop for 5 days. However they gave me daily updates and pictures on my car, and even made the adjustments with my insurance when they found more damage, and they even clean my car for me inside and out which is fantastic! Overall I had a fairly awesome experience for a situation that already cause a headache and I would definitely recommend and use them again. It just requires some patience.

2 day job for a small scratch took 2 weeks. Went over insurance limit because of 2 weeks had to pay the shop money and rental car money with insurance claim. Also found a piece of plastic fallen off under passenger seat dashboard, it wasnt broken but the principal of it. Also did not get car back with full gas where I left it. Also when you call there number you will be transferred to body shop and the people at the front desk cannot see anything about your car, no type of status and when they transfer you to the person who can help you, they dont answer 9/10 times, they only answered when I blew up their phone 5 times a day. Dont bring anything here.

High quality repairs. Your car will be just like new when you pick it up.

Professional, courteous service. Took care of damage to my car in a timely fashion. Delivery date was met. Hopefully wont have to but I would use them again.

Worse customer service I have ever seen. I came in with some front end damage from an October accident. After, two months and no and I mean no calls with updates.the only calls I received would be after I reached out and would never call when they tell you the day. Made two car payments then I received a call from the insurance stating it is now total. Just lost a customer for life!!!!!!!

ALL of checkerd flag sucks, I am tired of dealing with them. As it stands now they have had more time with my car than I have. Calling does absolutely no good because they dont return your calls. There are no updates on the progress of your car and everyone is clueless. I showed up at the scheduled time to pick up my car just to find out it wasnt ready because I couldnt get anyone to call me back.

The body shop did excellent work on my BMW recently. Kaitland was very professional, and the Body Shop repaired a small scratch on the side of my car which was not there when I dropped it off. Kaitland checked with USAA to see their pictures, and when inconclusive agreed to repair the small scratch as part of my repairs. I have always been very happy with your body shop, and this is another 5-star example. Paint matches perfectly on 10 year old 525 series. Kaitland is easy to work with and makes sure the customer is satisfied.

Great customer service and very attentive.

So far so good. More details later.

DIDNT COMPLETE REPAIRS AND LACK OF PROFESSIONALISMUpon getting notification that my car was repaired and ready to pick up, I sent a family member to grab it for me (I work out of town). Upon arrival, the family member had to wait 20-30 minutes while the one handler for my car appeared to be on a social call, laughing and giggling her way through it. The family member had to then ask a second time for just the key so they could go. After driving away, they noticed the Tire Pressure Monitor alarm was still on and wasnt repaired. The item was noted upon turning the car in to get fixed. Maybe a minor deal for some, but not paying attention to detail, and lack of professionalism is kind of big to me. Doesnt help when you live on the Eastern Shore, an hour away, and have extra expense getting the car there and back yet a second time.

I hate to do this because I have never written a bad review, but I also dont want someone else to go through what I did. I had to get a new bumper, and get some wires fixed after I was in an accident. Doesnt seem like it would take that long right? WRONG.They had my car for 24 days. I was told 3 different times I would get it back on so and so day, but it was always being pushed back. I was also told I would get phone calls for updates, but no I always had to call. They would also put me on hold and hang up on me, or put me on hold and transfer me without a heads up.They kept trying to blame it on my insurance, but State Farm was amazing and did an estimate within 2 days of it being there.Needless to say I will never take my car back there.

Service was fast and friendly. They even emailed me pictures of what was happening with my car.

Excellent work and great customer service.

They took care of my damage in the time they said they would. Car looks brand new

Very unorganized.

Horrible.

Terrible repair