Very uncomfortable customer service experience. A gentleman came in wanting to know how to go about getting his pick up order. The app wasn’t working and no one came out to see how they could assist him even though his vehicle was parked in the pick up space. Some might say that’s unreasonable, well I’ve used pick up in other places and this is the type of quality service provided. The poor quality of the app is infamous in all of the Walmart’s I’ve been too after traveling through 14 states. The woman who addressed him didn’t apologize but yelled at him that he needed to go back outside to be helped and he shouldn’t have come into the store. He explained the situation and she yelled go back to your car and call the number on the pole. I expressed how I was uncomfortable and I thought her customer service was rude and extremely lacking. Another representative who I was not speaking to at the time came over to tell me that’s just the way some of them provided customer service they speak loud. While I can appreciate a loud tone to convey directions, that does not address the disrespectful way in which her directions were communicated to the Walmart customer. This store needs some serious culture shifting and customer service training.

Always really long lines!!! I have to wait at least 30 minutes each time! I ask them for more cashiers and they say no. Everything is locked up, like we are all criminals. Even gates with alarms! Checking our receipt every time we leave. The only people it punishes is the regular customers. Criminals will always find a way. All the toilet seats are broken in the bathrooms. Workers are rude. A few self checkout lines open. One or two actual cashier lines open. The rest of the checkouts are ALWAYS closed! They need to hire more workers and pay them better. And all of the prices are increasing on all items. My grocery bill has tripled. I ask for discounts on produce that looks like it probably should be thrown out, and they always say no! It really should be free. Walmart thinks it has so much power. They have been trying to take our freedoms before covid and now even more so. Always out of stock of many items. Always moving everything around in the store to get us to stay in the store longer and buy more! Needs more cashiers and baggers!!

Many items not in stock. Cashing out sucked. 36 cash registers and only one open. Rest is self check out. Which is fine as long as the machines are working properly. But when you buy $60 worth of stuff and pay with 50 $1.00 Bills. It takes a long time. Really need to start having employees open more cash outside and stop using them all for picking curb side pick up. Get off your back side and shop for your own stuff

One of the better Walmarts Ive been in. I liked the way it was arranged. Everything seemed to be exactly where it should be. And the staff were so n nice when I asked them for help. Will do more shopping here when Im working out of town around here.

Hands down the best Walmart around...clean...neat and organized. OBVIOUSLY someone cares here.

Walmart is a great store overall but, I went to a location further away from my home. I was searching for bath towels & other household items. I was happy that I found all items that I needed but when I went to check out it began to be a nightmare. First off the prices were way off & I got overcharged at least $5.00 total. The self check out attendant stated she was the only one there & couldnt verify the prices. I was tired at that point & let it go just to get home. As it is help is short all over, but I had a problem with my gift card & it took over 20 minutes to resolve. Absolutely ridiculous! The lady that assisted me was very professional & no blame on her as she did the best she could. Though she kept calling customer service & at first they didnt return her call. Then she began to get aggressive with them & it appeared that they didnt want to send anyone over to help; after she pleaded with them several times someone finally came over. When this person came to help he didnt have keys on him to manipulate the register & had to go back to the desk. It took abit before the guy came back over & the attendant called again asking can they bring the keys. C.S. wanted her to void out my transaction & walk all the way over to them to get the problem resolved. The attendant spoke up as she could see I could barely stand said them, this customer is tired & wants to go home. You need to come here. Finally several minutes later the guy came back & got my issue resolved.I wont be returning to that location again. Bot only do they lack help, but the lack courtesy of true customer service.

This place has everything you could possibly need. Food at very reasonable prices, clothes for everyone, toys, household goods, electronics, crafts and cards.

This is a huge store, we were able to find everything with choices on size and quantity.They have plenty of check out staff and check out yourself if you like. Bring your own bags save a tree and few cents.

Good service is sporadic. Some employees treat you like you are imposing on their personal time if you ask for help.. some go out of their way to greet you and help. Grocery pickup has items out of stock too often, or does not make what is available in store for grocery pickup. Will continue to shop there as good outweighs bad and location is convenient.

Going to Walmart today was good. I went inside to pick up a couple things then I had a grocery puck up that was quick and easy. The young man that was packing my things to put in the truck was very friendly and helpful.

Waiting an hour to pick up groceries shouldnt be the norm. The whole purpose of shopping online is the ease and no waiting. You tell me when my order is ready I pull up, tell you which spot Im in and you bring my.groceries out. Ive been sitting for an hour now waiting for my groceries. Unacceptable.

Good place to find everything you need

Great Walmart. Particularly large store. Well stocked. Pretty decent organic grocery area. Store seemed clean and organized. Well located.

Love being a customer at Walmart the workers are so nice

Shelves and many areas were empty, need to get restocked working faster and OFF their PHONES !

We stopped here to see if any ammo, they were out exept for shot gun shells . Employees ask if can we help you . Didnt just point showed me the case for ammo . The store was busy . The register lines were busy but moving smooth .

Its walmart, not much explaining needed . They had what I was looking for and I bought about $100 more worth of unnecessary items lol. Nice clean friendly store. Now my current location.

Great place to shop for foodand everything else. Employees are some what rude.. My kid through up here and they made some very rude and imature comments.. Thanks

Decent service but us almost always a line and some weird person

Only 3 stars .... Due to the fact they need to bring back 24 hour a day hours

Clean, organized. Could have used a few more open registers, including self scan.

Nice and clean, but not enough registers open for the Middle of the day shopping

Love Walmart but generally have to make multiple trips to 2 different locations to get everything I need

The shelves are never stocked, I can never find what I need, even in the food dept all the bagged lettuce is always bad even if the date says it isnt. Youll get it home and open it, when the smell of decay hits. I hate the Oneida Walmart. Its absolutely the worst. If I could rate negative stars I would.

I just returned home from the N. Utica Walmart. I am in my 70 S. It is very difficult to shop . Today a check out clerk named Heather assisted me. The best service EVER. THANK. YOU.

Very crowded. I did enjoy that the clothing racks where farther apart so I did not hit them with the scooter. Itade it much easier to navigate

FIVE stars for the curbside pickup staff. Very efficient and super polite!! I had to go into the store, what a disaster!! Ive seen dollar stores in better shape. Twenty four checkouts and 3 open! Long lines. What a shame. Kudos to the curbside staff though!!

This store has become a disaster. Shelves poorly stocked and the cashier situation is crazy. Busy Saturday afternoon 3 cashiers open and 20 people waiting for self checkout. I refuse to self checkout until they start paying me. Waited in line for 1/2 hour which was not as long as self check out waited. Walmart isabout to lose a lot of customers if this keeps up. But I know they dont care.

Clean, organized, well stocked. They have electrical solder.

Been out in the boonies of Vermont a couple weeks. Enjoyed stocking up with supplies

Staff was friendly, the greeter was especially friendly. Shelves in grocery not well stocked. Sadly, it was the customers that made the experience poor. I was very anxious and couldnt wait to get out of there. Very tense atmosphere.

Its a Walmart but they had Busch apple so they get a 4 star

Cassandra and Ashley in customer service are rude and have no idea what is going on in the store. No idea how to look up an item in the store. And did I say rude? Yes, I did. Customer service is the place to show how much you care that people shop there. Their attitudes show the opposite of what any store would want to display.

Your online buying and curbside pickup is the best for my situation. Thank you, thank you, thank you. Dont ever change

All the bad experiences people usually associate with a Wal-Mart can be found here. Way crowded, dirty store, no carts in the entry because theyre all out in the parking lot. Employees look worked to death and half the shelves were empty. I will be going to New Hartfords Walmart from now on.

They were very helpful thankyou I will return soon again

While they have everything one would think they are lacking some items that sell out quickly and finding a worker on the floor is difficult

Easy to get to and the standard layout.

Definitely good in my books since this is a trucker friendly Walmart. Was directed to come here by the distribution center after delivering. Was hesitant at first but glad I came here.Would not have made it to 60 plus miles to get somewhere else to park without falling asleep. So you guys have my sincerest gratitude.

Best Walmart I ever went to clean organized and sanitize new in Utica from Jersey

Its ok the one in newhartford is more options tho

Sooo, New York charges 5 cents a bag for groceries, but cant even make sure the money is spent towards Made in U.S.A. paper bags!? I dont care what country THIS bag was made in, but at least consider US made goods!

Very clean store . Cashiers and floor workers was very helpful. Best walmart Ive been too in a long time.

Love Walmart. They usually always have what I need. I love the delivery service too, but I do have issues with that sometimes.

The need to open more registers with actual people! Also the store needs to be stocked. Not everyone wants to buy stuff online. We would like to see, ride and get a feel for a bike in person before we buy it.

Store has gone through many remodels shelves are not full like they used to be. Salespeople on floor dont ask if you need help finding anything you busy talking with other associates or playing on their cell phones. Why does a new cell phone there recently the guy working an electronic put a screensaver on and it bubbles up on me need more training. Only go there as a last resort

Great but vegies &fruits are expensive and no organics.You should copy Aldis

Great store, but shelves and products are still empty or no available.

I went to Walmart in Utica for groceries and the cashier was completely rude. We were having trouble with our card for whatever reason even though there was money on it. The cashier made no attempt to help in any way and instead gave us dirty looks and kept rolling her eyes, seemed really annoyed with us like she wanted us to just leave. Definitely poor customer service.

Moldly spoiled fruit on shelves. Waited half hr for someone to cut fabric. Then person at register was very rude telling me to come back if i dont want to wait a hour

As always in and out friendly staff and very helpful

Clean bathrooms! Excellent maintenance. Selection and stocking could be better. I often dont find what Im looking for, but for the fact that its such a clean facility with helpful staff thats overworked, I completely understand.

I love Walmart but checking out is terrible. Only 2 lines with cashiers and about 15 people in line.

Cleanest WalMart since Ive been in the state of New York (6 years).

As walmarts go pretty good. No one was rude and they had plenty of stock. The even had 20 gauge shells i needed.

Multi billion dollars a day and you have to pay for a bag. Disgraceful. Also notice walmart has steady decreased ethic foods like chitterlings and greens, can goods but steadily expanding other ethnic groups . They use to sell chitterlings and suddenly stop

Associates were friendly, helpful and made my shopping trip a good one!

Im not from this area, but it was ok. On the smaller side & kind of crowded, but what Walmart isnt? You can get the same stuff as pretty much any other Wally

Always fun even though its meant to be a store

Never enough cashiers. Has been low or out of items Ive gone to huy

I went to Walmart early to beat the lines. Sometimes it doesnt work because of the great deals an easy access to items. I was able to get what I went for, Turkey Bacon, sweet potatoes and a few other items and was out the the store, in less than 20 minutes. The start of a great day.

As always, Wal-Mart had exactly what I was looking for. The sales associate in the ladies wear and scrubs department went above and beyond for me. Always great prices!

Clean, scooter carts available, staff friendly and told me doors were locked on one side, etc before I wasted time parking in a bad spot. Well lit & felt safe with cameras, etc, even with weirdo barfing as he got out the driver seat. What do you expect late at night?

It always better to use Self checkout if you dont want to wait in line for 30 minutes

Very busy as its a weekend but found everything I needed and then some. The check out was pretty fast as well

I usually dont shop with walmart. I won a few gift cards online playing games...so I spent them to see if the cards worked . Yep!

Wasnt as good as some other Wal-Marts Ive been in but 🤷🏽‍♀️

Always crowed and honestly dirty rude employees but guess thats just walmart for you.

Always helpful staff.

It was very easy to shop since they recently updated their shelves. And the floors looked awesome too!

This store is an honest to God joke. They care more about the money they bring in a day than the actual consumer. I asked for help twice about 20 mins ago in there and both ladies had no Solutions. The other acted like I wasnt even talking to her. Literally all over a crinkled 5 dollar bill which was all I had on me after wouldnt be accepted by self check out. They then tell me no registers are open to even exchange the bill for a 3 dollar purchase. I normally wouldnt even be mad about this but the lack of respect your employees show is absurd.

Food always great nice place to be you all need to try it taste is great

Granules and all natural food. Great place to find fair prices and great service.

Well, ya know..... its Walmart, the entertainment is as good as the shopping experience. 🙂

Bad employees here. Service not up to par.

Shelves were bare on Wednesday afternoon so disappointed better get over the call in and pickup you are not ready to fill shelves again

Walmart is a great store however they need to put more cashiers on older people like myself have trouble with the self-checkouts it takes us longer and we hold up the line

Great prices and well maintained

Nice store and hair salon

Their grocery delivery is the worst! They are always late (if they come at all). Cant even get a hold of anyone in that department after orders are randomly cancelled.

We got there when all clearance clothes were being marked down to $1. Didnt know until we checked out then went back for more.

Its A big clean super store

Store was fine, people not so fine.

In & Out.Located items, self check out.Easy breezy.

Changes items too often. Cant buy things Im used to like Memphis bbque sauce or Stacys cinn pita crisp. Almost every toothpaste is for sensitive teeth. You are only supposed to use that for 3 weeks tops w/o dentist reccomendation

Shelves r not stocked

Shelves were bare in some spots. Hardly any merchandise in the store.

Love this walmart, busy Easter weekend and self check out opened both sides and zoomed out.

They dont answer the phone and the small chance they do answer they dont put you on hold or mute the phone before they start talking bad about you for calling.

Major disappointment with the items out of stock ! They were listed as part of the items shopped for and after we get there it changed to out of stock.

They fail to keep enough checkout lines running. They are always moving things in isles. And I have had friends who worked there who say they treat their employees like dirt. Kinda obvious thats true

They need fill there things back up

Walmart used to be a great store.. I dont know if its the help or the organization.. but it sure has gone downhill

I know where everything is located and their prices are lower than other stores. I buy my groceries, paper products and pet food in there, among other items that I need. Ive been going there for years.

Today I went to Walmart as I was told over 2 weeks that the PS5 consoles would be there. 10 of them, now I understand my chances were slim initially,but was told store opens at 7 and has been opening at that time for awhile. I got there at 6:30 and employees were already walking out to their cars with them. I don’t believe the north Utica Walmart should have opened early for their employees to get these. I would have thought yes first come first serve at 7:00. Just wrong, not the way a business should operate.

I feel like walmart started doing great with what they have been sellimg and now they have gone down alot

This store is a mess. Nothing is stocked! Employees are preoccupied with their cell phones and help is very difficult to find. If I could give a negative score I would have!

Good place, where you can find everything.

Messy. Bathrooms were dirty. So many things were out of stock

I was able to find what I needed but it was crowded 😆 got in an got out