Bought a car from this Location, Overall experience was great until couple of months later, we went to cancel the extended warranty during financing process we told this could be cancelled at anytime by calling ended up dealership uses bait and switch tactics and has no integrity. Wife ended up going down to dealership were she was meet with attitude and no one wanting to help her cancel. When they finally cancelled. 4-5 weeks before the refund can be issued. This wasnt the case when we were buying the car. Stand behind your product if you say one thing follow through.

Just a routine oil change, brake and tire check. My service writer Cash was extremely helpfut and proficient.

I just purchased a new Rogue with the help of Gisell and AK, my experience in buying a new car for the first time was great! They were very helpful and nice. Would definitely recommend this place.

I went to look for a Nissan at Nissan of Tustin in May. I talked to Junior and test drove a 2019 Leaf and really liked it. Junior is a nice young man that made my car lot experience actually enjoyable. No pushy stuff i told him i would think it over and come back to see him personally. When i did come back he helped me to find the exact car i wanted. Great job Junior! And Nissan of Tustin!

I am fully satisfied with the services.

Same dealership vibe found elsewhere. The salesperson was nice and answered all my questions and advocated for me but I wasnt blown away from the experience. The finance guy did a fine job, there are just so many optional charges that were added (because they werent really optional) that ran up the tab $1,700 which is tacky and puts a bad taste in your mouth. I dont think mandatory optional features should be placed on the car until it is purchased those include Etch, Portfolio and Clear Shield. I am sure they are marked up 3X and make a nice profit for the dealership.

Excellent costumers service and work. I feel like home at the Nissan dealership at Tustin location.Thank you.

My experience went very well and smooth. Ernie is a great asset to your company and he did an excellent job taking care of my needs. Also Mina was fantastic as the finance person.

Everything was done on timeVery professionalJared was very knowledgeable and explained everything to me

I had a good experience there and everyone helped me, especially Ernie Valdivia. He helped me a lot and he really cares about his customer. I recommend him to everyone that they want to buy a car.

Great sales reps, they dont pressure you! This is my second vehicle with Nissan of Tustin and it wont be my last :)

Jeff was great! Fixed a minor issue with my vehicle free of charge which was unexpected but very appreciated.

Cash was awesome! He was quick with attending me and knew what he was talking about. Will definitely be coming back for any service on my Nissan.

Searched on line for my specific needs in a truck and found it at Tustin Nissan. Was hoping not to have to go 250 miles to get a truck but they had the only one available for at least 300 miles. Their asking price was lower than most that I had found in other states and the negotiations via text and email were very pleasant with various folks. Set up a date and time to drive down and get the truck and showed up about 1 1/2 hours early. My wife and I were greeted by Giovanni who was our host through the whole process. This guy is in the right business! His professionalism and friendliness were second to none and he was about the nicest human being we have run into in recent months. Every employee we had contact with from sales manager to finance was top notch, friendly, and professional. But Giovanni rerally stood out as a great person and representative of Nissan products. The sales managers were funny and down to earth. Would definitely drive 250 miles again to do business here.

My wife and I were searching for a car for our high school graduate. Raye from sales was a Huge help in finding the perfect car! She was very knowledgeable and worked with us to get the best deal possible. My daughter is ecstatic, and we are happy that we got a great deal.

Want to thank Nick and Carmen. Thank you both. Where every other dealer gave up, they went above and beyond and made it their mission to get me in the seat of my gladiator. I would definitely consider them again in the future for my next vehicle. I challenge everyone to take their business to nick. Thank you Nick and Carmen.

Jr. my salesperson was the best. Took time with me to understand my needs and stayed late to make sure the deal was completed to our satisfaction 10/10

Very nice people to deal with...I felt so comfortable dealing with them.. I recommend it for everyone.this is my second car from Nissan and it will not be the last...Nick and Victoria are the best

Mark Smith was great to work with. He definitely understood where I was coming from and the whole team worked hard to get me to the payment that I was comfortable with along with finding the right car and color that I liked.

Karl is the best. I am living in anaheim now but I still come at ur tustin branch. Good job Karl

I’m satisfied entire check up and oil change.

The purchase experience was amazing! Ive never leased or bought a car via text. The buy@home program us simply amazing. I negotiated the price, selected the model and color, and agreed to a delivery time. The Leaf lease price simply made fiscal sense especially with rising gas prices and the inefficiency of my Jeep Wrangler.

The front guys are great, friendly and very knowledgeable. The pricing and services was great too and always know me by name or face. Thanks!!

Raye was friendly and informative. She had the cars I wanted to see ready for me, side to side. I didnt feel rushed. The numbers kept changing but that may be coming from the financing person.

Mahmoud Kojok went above and beyond to make sure I leave the dealership satisfied. He did a very good job, thank you Mahmoud (Moe)

Great people starting with the salesperson up to the manager.

I brought my car in for a routine oil change and tire rotation. After inspecting they realized I needed my air filters changed. I didn’t want to spend the money but Jeff in service helped me get the best priced and really hooked it up. For sure I will be recommending my friends to get their cars and services done here

Good deal. Good services

I just leased my 3rd Murano; my second from Nick and his team at Nissan of Tustin. They were professional, honest and treated us with respect. There were no games and stories once we arrived at there dealership, it was an honest, easy and friendly experience. There is no need to shop other dealers in the area, I would absolutely recommend them to anyone who is in the market for a Nissan vehicle.

Its always such a nice experience when I come to Nissan of Tustin. I come here for my services and couldnt be happier. Everyone is super kind and youre greeted promptly. Jeff is awesome and makes my experience here even better! He is great at communication and has the best customer service. Its always a smooth and enjoyable experience. For COVID, they took the necessary precautionary measures by placing blockers and hand sanitizer. The wifi is great as wellI highly recommend!

Mark A. Smith was very professional. He was very friendly and one of the best car salesman we have met in a long time.

ASK FOR JUNIOR!!!. Although we had a very bad experience with a manager here and a finance guy, they were disrespectful, talked over us, were rude, etc. Junior made the experience better for us. He is one of the sales rep. We appreciate nice workers like him. He would actually listen to us when we would talk to him and did the best to help us out. If wasnt for him, we would have walked out.

Easy and fast all process

I just find out today that the dealer is telling you that they are putting Mobile oil in but they don’t.They do put no brand oil.

The best experience in my life ! I went to Nissan of Tustin a while ago because I was looking for a small SUV. The salesperson who assisted us was extremely knowledgeable. His name is Steve Bohannon, and honestly from all salespeople I worked with in the past, I can say that Steve is the best ! . I usually get bored with most salespeople, because sometimes they over explain and talk. Steve is extremely efficient and tell exactly what needs to be told. Even the way he follows up is really professional, so I really look forward to work with Steve and Nissan of Tustin again. Also he immediately understood that I travel all the time, so he assisted me all the way to close the transaction. From now I can say that I will buy my next car from Nissan of Tustin. Thank you Steve and Thank you Nissan of Tustin !

My first time here and it was awesome, Gilbert Armenta was awesome. He kept me in the loop about what was going on with my car. He even told me about Sunbit. Everything was great, and MariaElena Medina helped me with the rental she was great as well. Service was great overall. thank you.

Sales girl And the sales guy Giovanni was very helpful and Giovanni is very knowledgeable about the car. He explained well about the car

WOW! I cant even begin to explain how amazing my car buying experience has been. From the beginning, I was greeted by Frank (Junior), the incredible sales consultant that was with me throughout my car buying experience. He was very informative, gave me all specs, and was able to answer my questions about my soon to be purchase. Once I was ready to go inside, I met Steve. He kindly discussed the details and was so easy to talk to. I am a very apprehensive person and Steve was patient, kind, and at no point did I feel rushed into making any decisions. He was detailed and I felt really listened to my concerns.They were very supportive and I never felt obligated to buy. I mean, consider, that I cant even decide where to go when I want to eat out. Can you imagine my anxiety when it comes to making such a big purchase as buying a new car?!?!?!? They let me make my own decisions in my own time.Ultimately, I was so grateful that I went to Tustin Nissan and got to work with Junior and Steve specifically. I will always remember this experience with a huge smile on my face when I step into my new Murano! Thank you Tustin Nissan!

Bad experience had us wait over an hour to change a battery.__If you can deal with Wal-Mart theyll give you about the same warranty and price if not lower.

Great customer service very attentive fast process. Very satisfied with the customer service. No complains.

Jared always gives exceptional service and customize the services to my car’s needs. I’ve been taking my car to Nissan of Tustin for more than 5 years and they had taken good care of my car.

They get down to every detail. And do a great job

I serviced my car last Friday and it was the best service. I always get excellent service, especially when Jeffrey Coward takes care of me. Everyone is excellent, but Jeffrey Coward has been helping me since I started serving my car there, even before I had the rogue. I had a Nissan Sentra. I always make sure he is there, not just because of the service, but because he already knows what my car needs and everytime at the end of the service he explains what was done and what needs to be done next time I go in. I dont know who the mechanic that services my car is, but he also does a great job. Like I said Tustin Nissan has the best people. Thank you Tustin Nissan and Jeffrey Coward for being the best. You can also call me if you have questions about on any day I service my car. Thanks again

I came into Nissan of Tustin with very low expectations, i have lower than average credit and have had trouble in the past with car dealerships ripping me off. I first spoke to Linda who was completely professional and helped setting up a time frame to come in to the dealership. having come in Linda made me feel extremely welcome and introduced me to Jesse who would be helping me find the best match for my situation. Jesse was amazing he really listened to me about my needs and laid down the possibilities clearly and efficiently. after finding the correct fit we went through all the paper work with a finance specialist (Im not sure of his name but he was newer i believe but fantastic non the less) and i was out the door and into my new 2020 Nissan versa. Im extremely pleased and would definitely recommend.

Excellent experience at every level of my intermediate service. All the staff were friendly, helpful and fast.

The staff was really helpful and open to helping out the customers.

Great, thorough, friendly, inclusive experience.

Our Salesperson is a great Salesperson, Victoria Vasquez. She is awesome. :-)

I had to 45 minutes to get ride back home! Thats not good.

Experience was great! Service was very fast and they kept me informed the whole time!

Great Customer Service in Service Department. Got an amazing deal on a battery and had my terminal replaced at an amazing value! I will be returning in 2 weeks for new set of tires! The service technicians were kind enough to assist in adjusting my loose bumper. Very pleased and happy with my visit! Will return and recommend!

I had a wonderful and pleasant experience at Tustin of Nissan. I was treated with respect. The staffs went above and beyond to make sure Im happy with my purchase. Thank you guys.

Everyone was polite and knowledgeable, made the experience pleasant and easy! Thanks!

Great experience from Nissan of Tustin team. I was warmly greeted by Mr Yasser and shown around all the cars. I had a tight budget but Yasser made a deal possible for a car I love without much of a Negotiation on my budget. Overall the dealer have exceeded my expectations. Great job

I love that advisor, that I always get is able to break down anything that I dont know...carl cookerley

It was a very smooth experience and service was phenomenal. Jeff Coward always provides great customer service and experience. I feel confident that the needed and necessary maintenance was performed in my car and I am driving my car safely. The availability of financing was very helpful esp during this time. You need more people like Jeff to provide great customer service at Nissan Tustin.

Proud to be a loyal nissan customer! Thank you very much Yasser and Steve for assisting me till the very end of my trade in. Super happy with my new car. I appreciate your help. I highly recommend this dealer with friends and family.

Sebastian was great at showing us the different options based on my needs. He wasnt pushy and really focused on the pros and cons of each vehicle we were looking at.

For a scheduled appointment, it took to long since I thought I would be in and out.

Caxios, the main dealership manager (sorry I forgot your name)and Diego were great!At first I was frustrated with transmission problem and lover the millage to get it covered by i did purchase the extended warranty and$100 later i left a happy patron.... they looked up my problem and found the extended warranty, thus fixing my rogue. thank you gentlemen

Jared Garcia, my service contact is always helpful and sincere which is why I continue to come back.

Great! Loved Nissan .

I love it, nice waiting area, of course with hot coffee.

I bought a new Rogue and worked with Diego. He was incredible. Amazing customer service, he made it incredibly easy to work with and buy a new car. I would 100% recommend his services to anyone else trying to buy a Nissan at Tustin. Thank you Diego.

My baby has big smiles cuz of his new truck hes a happy camper service was great we were in and out pretty quick.With both parties smiling, what more can you ask for. Thank you Nissan of Toyota rocks!

Salespeople were friendly and patient. Finance was straightforward. We felt we got a pretty good deal and that we were not getting taken advantage of. We appreciated the effort to meet us in the middle with the car and financing that would work for us.

It was an AWESOME experience. I used to work with these guys a few years ago, and when it came time for me to get my very first brand new car I knew exactly who I wanted to do business with. The fine ladies and gentlemen of TUSTIN NISSAN! I have since worked at 3 other dealerships and Ive seen all kinds of crazy games, disorganization and other disappointments. But TUSTIN NISSAN set the example for 1) Easy to do business with. 2) HIGHLY professional. 3)FAST, I was there for a while but that was my fault - they already gave me a great price I just had to accept it. 4) Relaxed! There was nothing pushy about it, no misinformation, no run around... Preston Han, Irvin Vasquez, and Steve Bohannon are all a class act and I will strive to live up to their example in my career (I am a salesperson for a luxury brand). Did I mention they had a completely PAPERLESS purchase experience?? Go to Tustin Nissan if you want the best Nissan purchase experience. Come to Jaguar Land Rover South Bay if you want me to tell you that in person.

Had A wonderful experience “Cash” Went above and beyond; I am very pleased with the service, I was given a car to use for two days while they took care of the transmission, thank you for everything THE ENTIRE STAFF Have integrity and care for others..

Everyone was extremely helpful and kind. They went out of their way to explain the answers to my questions and offered quick enough service that I decided to stay and wait. The waiting area was very pleasant and had danishes and coffee to help keep me from getting restless.

I came here for a service appointment. I got a tire rotation and oil/filter change. Ive always had a pleasurable stay here. I usually just stay and wait for my service to be done. Theres complimentary coffee and pastries that you can munch on while waiting. They have an area with a TV or if youre like me and want to work, they have a separate area with desks where you can work through your laptop. Thank you again Jeff for being an amazing service provider and Ill definitely be back for my next service appointment!

We purchased a preowned vehicle from this place and it was literally the most amateur dealer experience I have ever had and I have purchase many cars in my life. They tried to tell me I had a “leaky motor mount” on my trade in. Tried to get me to start signing sales documents without even discussing a payment. Used my middle name instead of my first on all the documents and asked me to travel 2hrs back to their location to resign everything (I insisted they mail them). Didn’t pay my trade in for almost 4 weeks and that almost made me late on my payment (numerous calls to the dealer, voicemails left, each person I talked to passed the blame on someone else). Now, two months later the registration is due on the car, but they clearly charged me for it on my sales contract. Here I am again, making phone calls to this ridiculous business to hopefully get this deal behind me....

Everyone was so professional and helpful

Everything was wonderful up until we purchased our vehicle. I have been trying for about 20 days to get a copy of inspection report. The delivery of touch up paint is up in he air. I have talked to too many people including managers with no results.I was told it was a certified car, feeling is nottrue

Excellent customer service, great Covid protocols, quick turn around time

Very friendly and very clean shop

Exelent service by Victoria Vásquez in every body

My most recent experience was Awesome! Exceptional customer service from Caxious and he catered to the need of what I needed done to my car. He went above and beyond to satisfy my expectations. Awesome Job Caxious!

Excellent customer service and prompt regular service on my Nissan.

ALWAYS GET TREATED LIKE FAMILY EVERY TIME I GO IN FOR SERVICE OR ANY CONCERN, BEST SERVICE TEAM THANK YOU AGAIN CASH AND STAFF OFF NISSAN OF TUSTIN

This place is awesome! Price quoted was exactly what I paid. Great service, great product. The sales guy was friendly. New technology = faster installation

I brought my Versa in for maintenance, I had an appointment but was running late. I called and rescheduled for a little later this was super easy and the person I spoke to was happy to help. When I arrived I was seen within a couple minutes of walking in the door. My service advisor was super nice and real, he didn’t push me to buy anything I didn’t need and helped decide what I absolutely needed.

Maintenance advisor was very polite and courteous. Service was fast as always.

Courteous, always got a call back when told. friendly staff. everything easy to understand.

Ive been going to Nissan of Tustin for my cars service and there has been nothing to complain about. Aftersales service was better than the purchasing experience which is very much appreciated. I hope they keep this up.

My wife, Dawn Murphy loves Tustin Nissan! She is never disappointed going there. Her service tech is Jared Garcia and he is amazing. Thank you for having someone so knowledgeable, nice, and honest. I know she is in good hands when she is there.

Great experience at the Nissan Service Department. I walked in with my car 5 min before closing. The manager, Carl, was patient, took time to look at my car to see what was going on, and appropriately advised me to not drive the car. They fixed my car and I was good to go 5 days later (parts needed to be ordered). Excellent customer service. Thank you Carl!

I dont think there is anything that can be done better. Fast service and friendly staff. There is another Nissan service closer to my house, however, I rather drive to Irvine because the service is impeccable. Very pleased.

Service department is great at Nissan of Tustin. Service advisor Caxious is very helpful.

My experience at Nissan has always been great! My needs towards my vehicle have always been satisfied. As you walk-in, you are immediately greeted by all the boys in the service team. I recently brought in my Nissan Rogue and needed an alignment along with getting the tires rotated. Jared was my representative for that morning and completely took over and handled all my concerns. His customer service is always professional and his personality is what makes the client feel welcomed at Nissan at all times.I will continue to bring my car here for any future services!

I am looking for a new car, and today I visited this dealer. An excellent consultant introduced me to all the features of the car that interests me.

Tustin of Nissan service, especially Carl, has always taken great care of me. Appreciate the friendly and non-pushy recommendations for my vehicle. I always trust what he says, but never feel pressured to complete recommend services. Up front and honest work, car wash as needed and a ride to work! What else could you ask for? 145,000 miles and counting.

Jeff is super friendly and always attentive when I come in. He gets me in and out in great timing. I’m always on a crunch with time and even without appointments he makes it happen for me. Especially having to deal with the same issue with my vehicle. He always has a suggestion at hand and let’s me know the latest on development with Nissan to correct the situation. Hopefully, Nissan will look into the issue and get it fixed sooner rather than later. (Radio malfunctions still even after replacing the entire unit.) Thanks, Jeff! See you at my next service.

Carl was top notch service. Quickly performed recall service and informed what other services needed to be done, pricing. Friendly shuttle service by Javier much appreciated. Car came back nice and clean.

I had a very good buying experience from Nissan of Tustin. I thought they were very professional in all respects. I thought they negotiated a fair price, they got to 15$ of the price I originally wanted for my truck. Walking in I knew what I wanted to pay and on their first counter they went right to where I wanted. I studied what people paid for Nissan Frontier trucks on the lowest end. It was sweet.They did my first 5000 mile service, oil change, for free. They wash all cars that get serviced. I did make an appointment for 7am, but mechanics dont start till 8am. I was out of there like 845am, no big deal. My truck, a work truck looked wonderful.In summary, Id have no problem buying from them again.

I find it very frustrating that customers are asked to go without their vehicle for an entire day without and sort of loaner vehicle offered when they are required to go through a recall process that NISSAN is responsible for. There needs to be better service for such an inconvenience when an error of such magnitude is made by the manufacturer. Do better Nissan.

Carl has been great assisting in scheduling my appointment and even helped get me a loaner while my car is being serviced. This is my first time having my car serviced at Tustin Nissan and the experience is excellent. Would definitely recommend to anyone.

Stopped by Nissan of Tustin, and right away was greeted at the door by Ken, who was with us every step of the way throughout the car buying process. Making sure we were away with all features, test driving, too walking out the door with our new car. A great experience with a even greater staff. Would definitely recommend stopping by. Overall the professionalism of Ken, manager Steve, and manager Omar was superb.

Jeff goes above and beyond every time I visit Nissan of Tustin. From keeping me posted to on time service.

Drove up and was immediately greeted and helped. My car was serviced in under an hour. Great place to get your Nissan car serviced

Customers are not welcome here, your wallets are!They are after the sale at all cost, customer satisfaction (and communication with future potential customers) has left much to be desired. Feels cheap, looks even cheaper in person. No parking for customers. If you want to get a car here - better negotiate over email all the terms, so you can come in and sign contract and get your car and run away )I would recommend San Juan Capistrano Nissan, much nicer in everything. They wont push you to make a deal TODAY, they will answer your questions about the car. And they are knowledgeable about what they sell. And they are mature, their sales guys are mature. Tustin Nissan is 22 - 25 years young squad, inexperienced.-1 rating for Tustin, I thought its going to be at least mediocre. Nope. But positive experience still ) I know where not to buy the car. Still like the Nissan though )