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Mercedes-Benz of Tucson
6350 E Grant Rd, Tucson, AZ 85715, United States
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Mercedes-Benz of Tucson
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St
Review №1

Jaime was awesome! He listened to what I was looking for and found the right GLE for me. 3rd vehicle with this dealership and happy to be a customer again. Greg from finance is also awesome. Thanks!

An
Review №2

Best leasing experience I have ever had, and I have been leasing for over 30 years. Jaime Ohlmaier was a fantastic sale advisor, he made the transition from my old lease to my new 2022 lease go very smoothly. I would recommend him to anyone interested in a new Mercedes in Tucson. Greg Ash and Brandon Gates are to be commended on their excellent support, they are what makes Mercedes Benz of Tucson an outstanding dealership.

Ka
Review №3

Jaime at MB tucson was very Helpful and helped customize a deal for a car that we live. We cant wait to pick up the car on Friday. Hes thorough and very pleasant to work with

BH
Review №4

Leased a 2021 C300 Coupe from this dealership. Great experience! Went in on a Thursday to test drive the car and by Monday it was all mine. Plus the deals and discounts offered by this dealership were better than any other dealerships in Arizona. My sales guy Anthony was super helpful through out the process, so a huge shout out to him!

wo
Review №5

I recently purchased a 2022 GLE from Jaime. It was the perfect car for me and Jaime knew what I wanted and delivered!!! Both Jaime and Greg from finance did all the work in the background so that the buying experience was smooth and fast~ Kudos to the team at MB of Tucson~

Ca
Review №6

I am the owner of my first Mercedes, a 2017 550SL. I cannot say enough positive things about this dealership. The words that come to mind are fair, courteous, classy and timely. David is fabulous to deal with in the service department; conscientious, communicative and thorough. I feel wholeheartedly that he is working for ME, not just his dealership. I am confident they will serve me for the duration of my Mercedes ownership!

Ti
Review №7

Great service from Shawn my service advisor who knew how to find answers for my problem, very knowledgable I also want to thank the mechanic Corey who performed excellent work on my Mercedes-Benz, I verify all work done on my vehicle, and it was in perfect order. In addition, waiting area was comfortable, free drinks was welcomed while I waited for service to be completed. I see theres new team members contributing to a welcoming atmosphere, and I cant forget the welcoming crew who checked me in also had smiles of genuine care about my appointment. Dont forget the one team member who finished off the experience who is hidden, but not the least, its the detailer who washed and detailed my car, which looked great! The place was spotlessly clean right down to the bathrooms.Great teamwork Mercedes-Benz of Tucson, Ill be back.Jeffrey :)

Mi
Review №8

Jaime provided exceptional service from the very beginning. Im a first time car buyer and I did not imagine the experience could be any easier. I gave him very specific information on the vehicle I was looking for, he followed through very quickly, found me exactly what I was looking for and Jaime found me my dream car. I would highly recommend anyone that is looking for a reliable and honest car salesman call Jaime at Mercedes-Benz of Tucson.

Ja
Review №9

Best customer service ever! I am a first time car buyer and Brandon V was my salesman, he was very kind and made the whole process smooth, quick, & easy. All the associates have great customer service & were so knowledgeable and helpful. Recommend everyone to come here for service!

Sh
Review №10

Jaime was very helpful in hearing what I desired for a vehicle. The service was great & personable. Loving my new ride!

Kr
Review №11

We had the best experience here with Jaime. He was incredible. He made sure we got what we wanted and also got the best deal possible for us. The best interest rate we’ve ever had. We will buy all our cars from here on out from Jaime. And we will send anyone we know to him.

Ly
Review №12

Just bought a new Benz from MB Tucson. Jaime Ohlmaier made the process easy and I’m super pleased with my purchase.

El
Review №13

We had such an incredible experience with our sales rep Jaime. Living in El Paso he made sure we got what we wanted, best deal possible for us, and over all such an easy process! I would definitely recommend him! Always updating you, explaining everything, and making sure we were highly satisfied! Now We Can’t wait to go and pick up our vehicle and drive it back home!!!

Da
Review №14

We just purchased our 2nd vehicle from this dealership. Jaime spared no expense to make sure we were satisfied with our new Mercedes E350. I for one appreciate a more relaxed approach to car sales and cant imagine buying a vehicle anywhere else.

Lo
Review №15

Just picked up our new 2021 Mercedes Benz GLE450. I can’t thank our salesman, Allen Pollack, enough for the wonderful customer service he provided my wife and I. This is the second Mercedes we purchased from Allen and Mercedes of Tucson. The first one was a 2008 Mercedes Benz ML350. Since that time, Allen has always stayed in touch with us even though he knows we keep our vehicles for a long time. I have also referred my friends to Allen who have purchased 3 Mercedes Benz from him. If anyone is out there looking for a new or used Mercedes Benz, I recommend Allen Pollack. He is a true professional and will make your car buying experience effortless.

Ad
Review №16

Nice customer service 👏 Steve shumker

Ga
Review №17

It was our first time buying a MB and our experience here at Mercedes Benz of Tucson from the beginning to end was awesome. The moment we walked in to test drive the suv we wanted and from signing the contract was great. Thanks to Jaime O. for a smooth transaction. He was very patient, reliable and answered all our questions. Most importantly, he gave us time to decide and did not rush us into buying. Greg of finance and Brandon of concierge was also helpful and accommodating. So for anyone planning to go to MB of Tucson, make sure to look for Jaime O. for a great buying experience.

St
Review №18

Jaime Ohlmaier provided a superior car-buying experience for my husband and I. He made sure that we were well-informed, that we were satisfied with our choice of vehicle, and that we felt welcomed from the minute we walked into the showroom. Jaime’s knowledge and experience is second to none and his “no-pressure” salesmanship style was unlike anyone we have previously encountered in this industry. Thank you Jaime and Mercedes Benz of Tucson!

Su
Review №19

I can’t imagine going any where else to get my cars serviced. For decades they have provided impeccable care and phenomenal customer service. They make owning a Mercedes worry free.

Kr
Review №20

Jaime Ohlmaier at Mercedes Benz of Tucson was fantastic to deal with. Overall experience buying a used, non-Mercedes vehicle was excellent. Id recommend Jaime and the dealership in general. Professional, courteous, knowledgeable and trustworthy.

Ro
Review №21

This dealer was awesome and so was Jaime Ohlmajer, sales specialist. We went there to look and we walked out with 2 vehicles (a GLC 300 for my in-laws and a GLS 450 for me). Jaime went above and beyond to work the deals for us. I would recommend Jaime at this dealer and I will definitely come back when its time to trade up again.

sc
Review №22

Purchased a used car through this dealership and had an excellent no pressure experience.Our salesman Anthony was super helpful, patient with us, answered all our questions and was very kind. Never tried to push a sale on us. From someone who’s purchased a lot of vehicles, I really appreciated every minute of this experience.Would recommend to anyone looking to buy a car through this dealership, weather it’s Mercedes or another brand, ask for Anthony! He’s the man!

Re
Review №23

Went in there for service for my E300 ended up leaving with a new E300. Absolutely no pressure, it was also very quick, and everyone was extremely accommodating. Brandon (Lucas) in Sales was easy to talk with and finance was quick as well, only took about 10 min. Highly recommended.

Ji
Review №24

I had annual service on my 2015 C300 for the first time in Tucson, having moved from Seattle recently. I was impressed by the prompt, courteous greeting and the efficiency of the entire service visit. My service advisor Mark Schofield really made the extra effort, including reduction of my final bill for an error he caught. And there were little things like replacing my key batteries without question as soon as I mentioned it. After 6 years in service, this is the first time my tire pressures were actually all set correctly This place did in fact exceed my expectations.

No
Review №25

Mark Schofield, my service advisor at MB Tucson, is a professional that cares about the customer and provides great service, across the board. He scheduled my work on my schedule and completed the work as promised. He maintained contact during the wait and kept me informed of status. Mark is great. I would recommend him to everyone for great service.

An
Review №26

I want to thank Jaime for doing such a great job finding me this car. He was on top of everything every moment of the way. I am so glad that he was so honest with me and told me everything that I needed to know. I bought the car without seeing it that’s how good he was. I would recommend Jaime to anybody that I know

Ma
Review №27

Shawn and the service greeters are amazing. They completed a Service B a couple of weeks ago on my C63 and had accidentally lost a small engine cover piece. As soon as my advisor, Shawn, was made aware, they had one shipped and covered the cost, no questions asked. Great service department

Ja
Review №28

I would like to thank Jaime Ohlmaier for the outstanding service and getting my deal done in a few hours and in a car that my wife and I absolutely love. I went to two dealerships prior and they didnt seem interested in selling me a car unless it was new or 6k over fair market value. I didnt want a new car I wanted a used car with low mileage that gets good gas mileage and didnt want to over pay. Jaime made that happen and I couldnt be more pleased. Thanks so much for your hard work Jaime.

Al
Review №29

Was treated with care and understanding by parts dept. Should have bought me Benz there instead of MB of Gilbert. Terrible salesmanship and mgmt at MB of Gilbert.

Di
Review №30

It was a pleasure working with Jaime, he was on top of things, made the journey look easier and supported us in the decision making of our new car. An awesome experience.

g
Review №31

I had an amazing experience. First time at this dealership and the level of professionalism and genuine sincerity given to me by my service advisor was absolutely amazing. Steve Shoemaker in service is a true professional. Steve the service manager also top notch. I have a classic Mercedes and I feel like my family heirloom was in great hands. Id recommend this dealership to anyone wanting a truly amazing service experience. Kudos! Thanks guys!. I proudly copied this from my Yelp review 😁

Dh
Review №32

I started my car browsing a month ago, then a come across the MB of Tucson website. I sent an inquiry email and they responded right away. Jaime was the Sales specialists that assisted me throughout my car purchasing JOURNEY. He was helpful and answered my questions truthfully. To all future buyer, look for JAIME OHLMAIER you wont get disappointed.

An
Review №33

I just bought a C-300 from Allen Pollack. Great experience!! Allen is very knowledgeableabout his product. He took the time to answer all my questions and listen to my stories. Best of all he gave me a great price. I highly recommend Allen Pollack and Chapman Mercedes. The best!!!

Th
Review №34

Great place to have your car serviced Mercedes service writers are X-Men specially that old man they call Mark great guy love the customer service part of Mercedes they treat us well

No
Review №35

I found my way into the dealership after a run on the Loop where Anthony Panos greeted me with a warm, friendly and welcoming smile. After a few minutes talking with Anthony, he listened carefully and then showed me several options from his inventory. He was very trustworthy, polite, professional and friendly. My car buying experience was quick, painless and easy. Anthony is a very valuable asset to Mercedes Benz of Tucson dealership.

Da
Review №36

Mercedes Benz product specialist Yeohoon Youn help us find the perfect new GLS (SUV) with no fuss, no hassles, not sales pressure... just pure knowledgeable service with a smile (well we assumed he was smiling, because he wore a mask at all times and respected our COVID-19 health concerns).A great car with great service deserves a great recommendation. Ask for Yeohoon, you’ll be glad you did.

Je
Review №37

Highly recommend - bought a new car here in April and Jaime Ohlmaier was an amazing salesman. I felt like he was working for me. He helped me find the perfect car and helped get me the right payment. Just an all around great experience. If you go, ask for Jaime!

Do
Review №38

Outstanding! Could not find the vehicle we wanted in the Phoenix Area, Tucson had it. After addressing all our needs and coming to terms, they offered to drive it up and take our trade back, however I decided to head to Tucson myself. The whole process went smooth, our Rep was Jaime O who was outstanding from start to finish! Thank you all!

Ad
Review №39

It was awesome, no complaints. My advisor dealt with warranty people then the CARMAX people… I just had to come back with the loaner and pick up my car(washed & vacuumed)

Ka
Review №40

Michele Salinas helped me with my car purchase and she is amazing! She made my transaction low pressure no stress and seamless. She’s professional and has positive energy and enthusiasm. If I were you I would ask specifically for her next time you are going to Mercedes-Benz of Tucson.

Al
Review №41

My son and I walked around the showroom for about 20-30 minutes and no one acknowledged us. Guess we aren’t worth your guys time. Thanks Mercedes Benz of Tucson for making us feel like we don’t belong there! We ended up going to Audi later that day and got a new 2021 S7 and they made us feel like family!

Po
Review №42

The salesman was very courtesy/polite with greeting. He provided professional skill with answer when asked. He is really know his job. The next time I look for another car, I will return to him again.

Ma
Review №43

We just purchase 2 cars with 2 trade-ins the last 60 days from Allen, he was fantastic thru the whole process !!Would have to say Allen is the G.O.A.T of all Mercedes sales persons !!!

de
Review №44

The parts guy was 100% helpful! Ordered parts, picked up paint stick. Will always come back for any of my needs! Ty Excellent customer service! Ty = Thank You. My sales person was Victor C. Give him a huge thumbs up!!! He knows his stuff! Can pull up anything you need. He is patient and understanding and even came out to my little SLK230 to verify what I was talking about as my lingo is not as well versed as his.

Ju
Review №45

Sales Specialist Jaime Ohlmaier was great. Personally I don’t like going to dealerships because a lot of sales specialist hide a lot of info but Jaime was a very honest specialist and very professional. Also bilingual (Spanish) which helped me understand a lot of things. I never write reviews for anything but I was so impressed with his service that I felt I had to. Very well done sir! Thank you Mercedes of Tucson! 🙏

Mi
Review №46

I have an excellent services with the Mercedes. Yeohoon was a great help, answered all the 100 questions that I had and was very patient. I got a great price on the car that I was looking for and they had all clean and ready to go when I went to pick it up. I was able to be in and out with a new car in a heartbeat! The service was great from the sales person to the financial staff. I recommend them!

Al
Review №47

Called in for a replacement part & Austin answered the phone, was told part was in stock and he offered to hold it for me if I wanted it. I asked him a question he didn’t immediately know and I told him don’t worry about it. He called me back minutes after getting off the phone with the answer, and emailed me an instruction sheet to help. I’m happy the parts department keeps up with their inventory and also has solid staff members behind the desk. Thanks Austin.

Su
Review №48

We had an exceptional experience buying a vehicle with the help of salesman Rob Grignon. He was patient with all the questions and we feel like he got us the best deal. We didnt perceive any pushy sales tactics with Rob. Thank you Rob! Both Jarret and Greg in the finance department were very helpful and patient with questions.

Br
Review №49

VIP treatment!!! I can’t say enough about our sales representative Jaime Ohlmaier. Jaime was amazing, kind and incredibly professional. Jaime was patient and went over every detail so we would feel comfortable. Jaime was respectful and followed COVID-19 protocol which was very important to us. I highly recommend Mercedes-Benz of Tucson and definitely ask for Jaime!!

Ol
Review №50

Loved buying my car Allen Pollack at Mercedes! He has helped my family over the past ten years and this is the fourth car we have bought from him. Allen Pollack is easy to work with and very knowledgeable about all cars in their inventory including makes other than Mercedes. Thanks Allen!

Le
Review №51

Brandon Villalta did an absolutely perfect job of making my recent purchase smooth, professional and enjoyable. The professionalism he exhibited was refreshing.

MA
Review №52

Had the best car buying experience i have ever had in my life. Anthony Panos was very competent, highly knowledgeable, not intrusive, and fun to work with. My car buying experience was brief, professional and i would definitely go back to this dealership for any and all future purchases. Thank you Anthony.

Ba
Review №53

I hit a pothole last weekend with my low profile run flats. The car had to be towed to the dealership. David, my service advisor, called first thing Monday morning to inform me they had the tire in stock and would get to work. He updated me by phone and text every step of the way. When they found the wheel was bent, instead of telling me I had to pay for a new wheel, he arranged for an outside service to correct the bend in the weel for a fraction of the price. The whole thing was finished the next afternoon. I was so impressed I had to leave a well deserved 5 star review. I also have to shout out Natasha, who has taken care of me so well over the years when I need a new car. They have a great team at this dealership.

Jo
Review №54

My experience with MB was amazing, Eric Varela was very personable, helpful and knowledgeable about the vehicle I purchased, he made me feel very confident and happy with my BMW 5 series.I highly recommend speaking with this gentleman at MB.Thank you again good sir!

Ma
Review №55

Excellent dealership. We have been buying cars from Mercedes-Benz of Tucson for 6 years. The employees are always friendly and go out of their way to be helpful. John Hornbeck, the general manager, is great

Ja
Review №56

This was an amazing experience for us our salesman Anthony Panos was amazing he is very professional and hard working he made the whole experience of buying a vehicle at Mercedes of Tucson just great. He found the perfect vehicle for my wife she just loves it. He was very knowledgeable of the vehicles and the whole process and kept us informed of everything that was going on

Br
Review №57

Id like to take a moment to recognize Jaime Ohlmaier for his assistance with me over the past 3 weeks. I love cars, more than I care to share here, so I was looking nationwide for a very specific car and it just so happens Mercedes of Tucson had this pre-owned car (MINI Paceman) and they had wonderful photos of it listed online and I wanted to reach out and know more. Jaime, with a very friendly and welcoming phone voice, enthusiastically took on the task of working with me to share his knowledge and the status of this car. Any questions I had that he didnt know the complete answer to, he took the time to get for me.Every step of this process has felt above and beyond helpful regardless of my intent to purchase a MB product or not - and I will go further in stating that there is a high likelihood of me purchasing another vehicle with Jaime and Mercedes of Tucson just because the service was so exemplary. An added element of complexity is that I actually live about 2000 miles east of MB Tucson in Knoxville, TN, and Jaime is currently working to get the vehicle shipped to my location and I feel so thankful that he is familiar with the process because its been as stress-free as I would have hoped for. A+ to Jaime for the help so far and I look forward to writing an added follow-up once the vehicle is delivered. Also I wanted to mention Greg Ash in finance, his communication on the unique process and making sure I received secure documents to my home were fault-free and I would like to thank him. Really a great team at work.

Ra
Review №58

My husband and I went in to look at a used car 2 weeks ago and after a quick test drive it was clear that the car we had originally asked to test drive wouldn’t work for our family. We worked with Jaime, and he was absolutely amazing. Never once did we feel pressured into anything, and when we told him the original appointment car wasn’t going to work he helped us to get some info and a test drive on a 2016 Nissan Rogue and we fell in love! Jaime helped us to get the purchase process done and was so patient with the whole thing. There was a little down time while finance papers were being processed and Jaime was sharing about his life and us about ours. The entire day felt very personal, with interest to be sure we were happy with our new car even if it wasn’t with The Mercedes-Benz dealership. Great experience and 100% the next time I need a used car I’ll be looking here!

Ma
Review №59

Great service!!! Jaime is the best. He was very attentive to my wants and needs when it came to purchasing a vehicle.

St
Review №60

The absolute best dealership Ive ever known where Customer Service isnt just a saying, its their creed. The General Manager allows his staff to meet and exceed expectations without micromanagement. Their communication with customers is at 9.5 on a scale of 1 - 10.No high pressure sales tactics. You can shop their inventory online, schedule appointments, etc.

Fr
Review №61

This dealership is the right spot to get a new car, they have a great inventory, our sales representative Jaime Ohlmaier did everything to make our dream come true, he got us a great deal and was never like other pushy sales people that just want to make the sale, the service was amazing, even though we got There almost when they were closing Jaime wasn’t rushing or anything it was a great experience! 10 Stars ⭐️

Wi
Review №62

Allen Pollack and Mercedes Tucson did a fantastic job for us again! This is our 5th car from MB Tucson. We had a specific year/ model Mercedes in mind and asked him to keep us in mind if one came in trade. Allen nailed it, found us the perfect car with all the options we wanted and super low miles. Cant thank Allen Pollack and the team enough we got exactly what we wanted and the entire experience was fast and friendly.

Ma
Review №63

Anthony Panos was amazing! He explained everything thoroughly, broke down pricing so it was easy to understand and took the time to answer all of our questions. Best experience Ive had while purchasing a vehicle, I will definitely be referring people to him in the future :)

Wi
Review №64

I was contacted by Jaime Leon after I did a web search for a certain MB sedan. He searched the inventory state wide but could not find what I was looking for. However he dug a little deeper into his database and found a car that was even better than what I thought I wanted to begin with.He arranged for me to see and test drive the car and was extremely efficient in getting it ready for me. Throughout the buying process he was most friendly and helpful. I have never had an easier or better experience in buying a car.If shopping for MB be sure to contact Jaime!

ar
Review №65

The person in parts department real nice and patient

GA
Review №66

We have purchased 2 Mercedes cars within the last year and Allen was exceptional during both sales. He truly knows how to make customers feel like theyre valued. We loved the photographs we received with our purchases in the mail. Our nephew purchased a car here as well and was also satisfied with the service. Mercedes-Benz of Tucson has gained a customer for life and well be back soon to purchase our 3rd vehicle.

Yv
Review №67

My husband and I had a great sales experience with Jaime Ohlmaier. We highly recommend for your next purchase. He will give 100% effort in trying to find the exact car you are looking for.

no
Review №68

Went in to service dept to ask about a B service for my Mercedes.......The person that helped me was rude and acted like he could care less......I left went to Perfection Auto, Mike was great and charged A LOT less for the same exact B service...... I have bought cars in the past from Mercedes of Tucson, I wont be back.

Ia
Review №69

I just purchased a certified used Mercedes AMG from MB of Tucson. I cant recommend Allen Pollack highly enough as a sales person that you should request if you are looking for a mercedes benz vehicle. Allen found my car for me, he understands the clients needs, and he worked with the management at MB of Tucson to get me the best deal possible. I am absolutely thrilled with my new purchase. Thank you MB of Tucson and thanks Allen Pollack!

Ma
Review №70

We have owned 2 Mercedes and were ready to purchase our third. Had an appointment with Anthony only to arrive and be told “he is not here, has not been here all day” we drove from Marana which was about an hour drive. This appointment was planned a week in advance. We were helped 30 minutes later and though we appreciate the help, the sales person seemed in a hurry, constantly checking her watch, and only answering questions. Horrible experience! Not to mention, no effort was made to show us the inventory.

Ma
Review №71

Anthony Panos was amazing with helping my get my new Mercedes! He listened to all my wants and was straightforward with every detail. Highly recommend him for sales specialist!

Ke
Review №72

Buying a pre-owned car remote, even a Certified Pre-Owned one, can feel very challenging.Jaime Ohlmaier and the great team at Mercedes-Benz of Tucson Arizona went the extra mile to insure that my remote car buying experience was professional, easy and efficient. Jaime was very responsive and answered all my questions.When I arrived the paperwork was ready and Jarret Crocker, in Finance, was easy to work with and had me out of there in no time.The car was exactly as represented, a low mileage, CPO gem, beautifully detailed and ready to go.Overall this was the best and easiest car buying experience and I highly recommend Jaime and the team at MB of Tucson.

Br
Review №73

Our experience with Mercedes of Tucson was fantastic Jaime helped us like we were family. We had the most smooth and easy car buying experience ever! A big thank you to Jaime and Mercedes-Benz of Tucson .

Ia
Review №74

This is a great MB dealership. The staff are professional and courteous. Sales and Service are very knowledgeable about the products. I just had some warranty work done on the car, and they were very quick and the work is always high quality. Ask for David in service. Ask for Allen Pollack in sales.

ma
Review №75

Jaime Ohlmaier was amazing! He was very friendly, helpful and professional. We were very impressed with his knowledge and he helled us pick out the perfect car very quickly. He made it a great experience for us!

Br
Review №76

Courtney was able to work out a deal and have everything finalized for me, all from a different state. I drove down from Utah to pick up my new car and trade my old one in. I was quoted 2 thousand dollars less than what my trade in was worth, due to a chip in the windshield and a crack in the front bumper. I had my windshield fixed before I came down, still got 1200$ less than what I should have because of the crack in the bumper. I did not argue the price of the car I was buying at all, and of course they were selling it at the max of what they could for the mileage it had. 6 weeks later I take it in for service due to multiple electrical issues. A 6 thousand dollar service because it was looked over at Mercedes. I’d have a 3rd party come inspect any used vehicle you’re thinking of purchasing from them so you don’t run into the same problem.

BI
Review №77

Really Mercedes you have the audacity to have signs asking you valued customers the ones that pay your wages to wear a mask, but it’s fine for yours sales consultants to run around without any on. So hypocritical. Half if your service people are not wearing masks either. Why is this.? What are you doing to keep me a safe. Nothing absolutely nothing.

Be
Review №78

We had a great experience working with Jamie Ohlmaier! Honestly the whole staff was great. The financing department was easy to work with, made things quick and simple. After so many bad car shopping experience I can honestly say this was an enjoyable way to buy a car! We will only buy with this group of people again.

Ri
Review №79

We have now purchased three Mercedes, all within 12 months of each other from this dealership. If you have ever been treated unfairly or unkindly for any reason from another dealership, please make it a point to stop by MB of Tucson. The customer service that they provide is phenomenal and also unmatched by other dealerships in the Tucson area, hands down.From the sales team, to the finance, concierge and service department, we are entirely pleased by the way we were treated. We also made contact with John Hornbeck, the General Manager, and I can honestly say, after speaking with him, it explains why/how he has such an awesome team at MB of Tucson, because of his leadership. I could go on and on about their professionalism and client dedication, but I challenge you to experience it for yourself.If youre looking for a great salesman, ask for Anthony Panos, trust me, you wont be disappointed. 5 stars, no doubt!

Bi
Review №80

I purchased a new Mercedes Benz today and could not have been more impressed with the exceptional service I experienced. My sales consultant was Jaime Leon. I arrived to test drive a new vehicle which was ready and waiting. After the test drive I explained to Jaime that the vehicle, although a Mercedes and very impressive, did not meet my specific requirements. Jaime suggested I look at another, which I did. He was correct, it was perfect for me. As it was a more expensive vehicle, I expressed apprehension that it may be beyond my reach. Jaime stated he would do everything in his power to get a number that was acceptable. In short, he did a magnificent job and I purchased my new Mercedes. Simply outstanding service over and above expectations. Also, I would be remiss without mentioning Greg Ash in Finance and Brandon Gates the Product Concierge. You will be treated in the highest tradition of Mercedes Benz.

Gi
Review №81

Wonderful dealership, great customer service couldn’t have been more satisfied with my experience. Anthony Panos helped me get into the C43 AMG I was looking for and worked out a reasonable deal with me and was transparent throughout the whole experience I most definitely see myself returning in the future and recommend anybody on the line about doing business here to come and ask for Anthony Panos he will take good care of you.

se
Review №82

Just purchased a Mini Cooper from Jaime Ohlmaier at this dealership. It was a very pleasant experience and incredible customer service!! We did not feel any pressure from Jaime, he listened to what we wanted in a vehicle and came up with some excellent options for us within our budget. We look forward to working with Jaime in the future.

ja
Review №83

Took my car in for a new battery and everyone was nothing but nice, probably going to get all maintenance done on my car here, 10/10 would recommend :)

Am
Review №84

Great service. Mark my service associate kept me informed. And saved me money by informing of a tire sale. Quick check in and check out. Clean loaner car. Great experience at Mercedes of Tucson.

Ma
Review №85

Today I concluded my second purchase of a vehicle through MB of Tucson. Each part of the process went very well. My salesperson, Yeohoon, was extremely capable and knowledgeable about the current MB lineup of cars. He kept me informed of delivery details, costs and other sales information. He understood my needs and wants and translated them into the perfect vehicle for me. Yeohoon kept me informed of cost, sales information and delivery details when we had to locate and order my car.I had appointments with sales and business personnel, which made me feel safe and comfortable during the covid restrictions.Another excellent experience at MB of Tucson.

Ca
Review №86

Two weeks ago, my wife and I only came here to check out a car I was interested in and immediately fell in love with it. We had a great saleslady who really deserves recognition for such a lovely personality! Thank you Michelle for selling us our first Mercedes. We were glad you were able to help us do it!

Mi
Review №87

Had a very good experience with Michelle. Easy and quick trade in and sale. Whole experience lasted less than four hours. All of the staff members were kind, courteous, and professional. Facility was extremely clean

Ra
Review №88

I have a Mercedes interstate RV that had a starting issue. After a rocky start in part due to an illness with a key individual at the service center, It has been completely resolved in an urban setting. Now we are hoping, confidently, that it will not reappear on our upcoming trip. Jeff, the director of the sprinter service department has been fabulous, as has the technician, Tim. They put up well with my persistent personality, to the point of Jeff giving me his personal phone number. That really is unheard of. I tried to not abuse the privilege. This is great shop, staffed by talented and patient people. I thank them and will attempt to spread the word so they can continue to thrive. We all need good service for our vehicles in tucson, Mercedes of Tucson is great.

El
Review №89

We just bought a vehicle on Saturday, our salesman Jaime was thorough and knowledgeable. He was open and clear and altogether professional. Our finance guy Greg was top notch!! Keep up the great work and we’ll remember how well we were treated!Tedd PerryRio Rico Az

Ba
Review №90

Mercedes Benz of Tucson was a GREAT experience! Michele Salinas was my sales representative and she made my first time car buying experience SUPER easy. Go see these guys, ask for Michele!! Shes terrific!! Highly recommend!!

Si
Review №91

Our experience at this dealership was great. Our salesman, Yeohoon Youn was outstanding!! From the moment we walked in, Yeohoun was very attentive, courteous and professional. He was very knowledgeable and guided us through the whole process of buying, made it easy and fun!!! Showroom was very nice and clean. I was very impressed with the dealership and staff, especially Yeohoon.

Fi
Review №92

Wow this place is excellent, lets see let me begin by our initial start at MB of Tucson. In November of 2019 we went to MB Tucson to look for a G63 AMG and what we didnt know was that this car was in such demand that we had to be placed on a wait list. That day that we were there we sat down for hours with John Hornbeck to design the vehicle (granted we also had a 2 month old at that time). John and the whole team were very patient with us and we designed the vehicle online and were placed on the waitlist. 1.5 years later 5/2021 our vehicle finally arrived. During that wait time we continued to be informed on the process on where we were on the waitlist, what part of the production the car was in and even where the car was from Germany getting to LA. This was great detail. The car finally arrived and we were ecstatic. I was able to make arrangements to pick up the car right away. Tom Chance and John Hornbeck helped us so much that day from arranging the car to be driven to our house. Greg in the finance department was amazing truly told us what was important to have. Brandon was excellent in showing us all of the technology that the g63amg 2021 has to offer.Overall excellent experience from the time from ordering the vehicle to the wait time to actually getting the vehicle. I would highly recommend MB of Tucson. Wherever you are in AZ even if PHX, northern az, this is certainly worth the drive. More personal experience here.One more thing i forgot to add was that we did check many dealerships from PHX to CA for what we wanted and we felt the most comfortable in Tucson AZ dealership. This review is getting long but truly best service we have had. Thank you mercedes team.

Co
Review №93

Wanted to trade my truck in for a used car. Anthony Panos was fantastic throughout the process and got me exactly what I was looking for. Never once did I feel like he was trying to lowball me or in a rush to get me out the door because it was late in the day. Just a great group of people at Mercedes-Benz of Tucson!

Ki
Review №94

Loved my experience here getting a car from Jaime Ohlmaier. He was very helpful and answered all of my questions. I recommend getting a vehicle purchased here through him 100%

Ri
Review №95

My wife and I had the best car buying experience with Jaime Ohlmaier. On your next purchase we recommend Jaime to accommodate to all of your needs. 5 star service

Ci
Review №96

Great car buying experience!! You have to ask for Jaime Ohlmaier. He helped us with our financing process and are enjoying our new Mercedes-Benz.

La
Review №97

The service I received was beyond my expectations! Steve was my service advisor and he was extremely professional, prompt and trustworthy. I highly recommend Mercedes Benz of Tucson!

Da
Review №98

I found the vehicle I was looking for online and contacted the dealership. Courtney helped me with the purchase and delivery to my door.Im very pleased with the experience I had.

Su
Review №99

Anthony, our sales advisor, made our experience stress free at Mercedes Benz. His customer service skills were great. He was sensitive to our needs with Covid precautions. He was patient, not pushy and very knowledgeable. The financing department was also easy to work with! Thank you Anthony Panos!!

Va
Review №100

My first experience in buying a Mercedes was amazing.I had something in mind but Anthony Panos had a better idea he went above and beyond to make us happy with his amazing customer service and hospitality and we felt so comfortable and excited to buy a new car thank you Mercedes or Tucson absolutely love my car 🚗

Information
100 Photos
100 Comments
4.7 Rating
  • Address:6350 E Grant Rd, Tucson, AZ 85715, United States
  • Site:http://mercedesoftucson.com/
  • Phone:+1 520-886-1311
Categories
  • Auto parts store
  • Mercedes-Benz dealer
  • Auto repair shop
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
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