Venessa really listened to me and helped us to achieve our car leasing goals. She was super-informative regarding the vehicle.

Ralph and Derek were awesome! I came in knowing what I wanted and they helped me accomplish just that. Its been 8 years since I bought a car and the last time was a fixed price for a used car. I was pretty anxious about buying a new car and not knowing what I was doing, but it went very smooth and they were both very efficient, knowledgeable, and patient to get the job done right. Thanks for a great experience! I love my new Rogue!

The maintenance guys do a fantastic job. They tell you what needs to be fixed before fixing it. There are no hidden surprise fees. The maintenance for life is a life saver. Just had to only pay for the air filter. This is the second vehicle I have purchased from them. I dont feel comfortable buying or driving anything other than a Nissan. I loved my sentra but the way they take care of the frontier is even better. Thank you the love and dedication you guys but into making satisfied customers.

The service was great. The team is helpful, thorough and efficient. I am completely confident in their abilities and appreciate their professionalism.

I waited until the last minute to get necessary maintenance prior to leaving on a trip. The service advisor, Ashley Nicole Reid was absolutely amazing! She got me in and out so quickly, which was super helpful as I live 40 minutes away from the Auto Mall. She was so friendly and made my day infinitely easier and less stressful. I cannot thank her enough, and the technician also, for helping me!

Currently extremely dissatisfied with service here. Made an appointment for Tuesday morning to fix brake lights and warning light that was coming on just weeks after they replaced brakes and an axel. This was the earliest appointment available when I made it 5 weeks ago. Tuesday after dropping off the vehicle we were told we should hear from them around lunch time Wednesday with a diagnostic. After calling and waiting on hold for 20 minutes around 3:30 we finally spoke with the service advisor who told us that they would still not be able to look at the car until early afternoon Thursday. Why did I leave my vehicle there for 3 days for you not even to look at it yet?

Every aspect was great! My Salesperson, Venessa Gonzales was fantastic as always! She has earned my business for life.

I moved to town with a 2013 Nissan Sentra and had good experiences here with minor maintenance appointments. Then in late/2020/early 2021 my transmission was shot and I was very surprised. I was one or two months out if warranty and thought I was up a creek. However Nissan covered a brand new one when they discovered that was the appropriate course to take for my situation. I was thrilled and grateful. The local Jim Click Nissan staff was fantastic in explaining things, scheduling the work and loaning me a car during the work. They treated me kindly and respectfully. I built healthy trust with Nissan as a whole from that experience.In July 2021, an older woman made a serious traffic error that resulted in a bad collision between her vehicle and my vehicle. My sweet 2013 Sentra was smashed up good and dead instantly.I shopped on Craigslist for used Sentra’s and stumbled on to a terrible scam where the seller had turned back the odometer among other hideous lies that I discovered via CarFax. I was sickened with the experience and backed out asap. Used cars are outrageously expensive currently anyway from the pandemic ripple effects. And I really needed peace of mind that my next car would be safe, sound and that I was the only responsible owner who would be maintaining the car to the utmost level. I have a family to care for and we absolutely needed a pristinely functioning car for our two toddlers.With in 3 days of looking at and comparing used and brand new Sentra’s, Altima’s and Rogue’s, I fell in love with a 2021 Rogue.KINO LOPEZ was a FANTASTIC salesman to work with. I was able to text with him throughout that short half week of comparison shopping. He was quick to respond and our exchanges were to the point and helpful during my very busy week of work. He was not pushy or fast or overly talkative with too much information all at once. He listened to my safety concerns and story about my car accident and the need to find the right new vehicle fit for my family. He even allowed and assisted me in “testing out” the trunk space in three different models of Nissan so that I could be sure my double twin stroller would fit inside, which is kind of a big deal with twins!! He then located the exact Rogue I preferred in a nearby town and made arrangements to get it in to the dealership quickly and I drove away a thrilled customer. Thank you for your help Kino! I love my new Rogue and feel very safe in it. Grateful!

When I called in before purchasing, Ray was a real help in my decision to come to the dealership. Once there, Michael was knowledgeable, helpful and courteous before during and after the purchase. Our whole experience was excellent and we will return for our next electric vehicle, which is all we intend to purchase in the future. We also appreciated Glenn, the finance guy, he was direct but not pushy and explained the good and the bad of how to best choose our payment plan and coverages.

The salesman was very accommodating, willing to listen to what we wanted and not pressure us into making a purchase we weren’t comfortable. He was patient going over the different options we had and very courteous.

Walked in my car battery and within an hour or so got a new battery. Bought my altima from you in early 2017 and all my maintenance is super.

Appointments are so far out and not taking walk ins. You can call but it goes straight to voicemail. We shouldn’t have to wait a month out To get our vehicles looked at

My Service Advisor was Kyle and he was probably one of the friendliest I’ve experienced when bringing my car in. Always nice and professional, but this guy was above that.My ONLY complaint is that it took a month to get an appointment. I think that’s kind of a long time.

Called 3 times in 2 days to arrange oil change & tire rotation. Left messages but no one ever called back. On day 3 after being ignored I drove to dealership & they got me taken care of. When I was paying my bill the cashier seemed to be more interested in a conversation with fellow employee than giving me full attention. The advisor, Kyle Trestrail, was helpful but if you state someone will call you back asap, you should call them. Not be ignored.

Carlos did an exceptional job taking care of us. We were initially told by another service representative that the tire we needed was always in stock and to stop by whenever. When we took our Versa to get the new tire, Carlos helped us and unfortunately he had to deal with the fact that someone else told us incorrect information, the tire needed to be ordered. However, he maintained his professionalism and extended sincere apologies for the incorrect information that he initially had nothing to do with. Carlos made the experience of having to come back a second time not so bad with his positive attitude. Carlos deserves a huge kuddos!

Everyone was incredibly friendly, helpful, professional and genuine. Very much appreciated the help of everyone, starting with Scott Gault getting us set up to come in, Dan, Ray, Kyle, and all the team members we interacted with at each step. We’ll definitely be recommending this dealership and sales team to friends and family.

Our salesman was extremely personable and knowledgeable. He made us feel at ease and helped us through the whole process.

The worst. I want and demand the service General Manager contact me right away and will explain the horrific situation that happened.In short summary I was told I needed new tires. Second was told the alignment was out of wack and the reason for new tires. I authorized the alignment never got done. Was told they would be happy to do anytime since it wasn’t completed at the time . Came back next day. Kyle was unprofessional and provoked me into an argument and refused to do the alignment. I was so distraught by Kyle I almost back up into a car behind me. Then a hub cap went missing the day after the work was half completed. Had to go to PEP Boys to get the alignment after being refused service by Kyle. Absolutely the worst

I have never been treated worse! I can’t believe this dealer treats customers so terribly. I was not listened to, ignored by all parties, and when they did decide to speak to me, it was extremely rude.

My first Nissan was purchased 10 years ago at Jim Click. Ive loved owning a Nissan. When it came time to purchase a new vehicle I was put in contact with Michael Kanneg. This guy knows what he is doing. He listened to our needs, knew every detail about the vehicle and shared every bit of knowledge. He actually cared about making a human connection and that made it a great experience.

I damaged a panel on the left side of my Maxima... they kept me in the loop each step of the way. We thought we had correct panel and they painted it in advance come to find out mine was custom and had to reorder and paint and add chrome piece ... however unlike most dealers I have dealt with in this town they called and left me messages and had my car finished before the holiday

I had a really good experience today, started with Ray Rabago, the Internet specialist, who emailed me on and off throughout the day while I was at work, quick responses and worked with me to get the vehicle I wanted to look at ready when I got there after work. I was told to get with Stephen Oro because Ray would be gone when I got there and Ray relayed everything to Stephen who had the vehicle ready. Stephen worked with me to get me the price I wanted for my trade in, took the vehicle for a test drive, got back and within 10 minutes I was approved through a bank for the loan, and I have to say, hands down, that Derek Phelon is the best finance guy I’ve ever done paperwork with. Derek was very quick, efficient, informative and answered questions patiently, and that was the fastest I’ve been through finance, and I’ve bought lots of cars and went lots of places with friends when they got their cars. Very satisfied with my experience today. 10/10 recommend. Great job guys!

Michael Kanneg was extremely helpful in explaining available features on the 2021 Rogue and then helping me locate a car with the options I chose. The car was delivered quickly and the whole purchasing experience was quick and easy. I am loving my new Rogue!

I had excellent service got out of there fast even though my appointment was screwed up and they really took good care of me excellent job guys

It was great, the managers and Salesman Mark, all did a great job and worked with me. Great customer service.

So busy that only doing appointments… don’t sell that many cars in Tucson to be that busy… might be best to open more then one bay.

Jeremy was awesome! He greeted me at my car with an upbeat attitude and had me checked in in no time at all. The inspection revealed that the rear struts needed to be replaced and Jeremy got me scheduled and into a loaner car - he made it super easy for me which I greatly appreciate as I have a really hectic work schedule.

Nissan not allowing dealers to pre-order parts for warranty work. Trip 1: dealer diagnosis problem Trip 2 to dealer when parts arrive. Trip 3..go to dealer to get an date to get diagnosed. Round and around and around we go.

Mr. Roger Morales at the Tucson Auto Mall location was extremely helpful with our purchase of a 2021 Rogue SV. He explained the new features, went over the tablet demo, and was most courteous.

Jim Click Nissan is great place to buy a vehicle. Its an even better place to get your car serviced. Andrew, Luis and the rest of the service team are top notch. I couldnt be more pleased with the help and advise Luis has given me on making my car a work of art or one of a kind vehicle. Hes got the eye for what looks nice and what doesnt. He will make sure you feel right at home and give you the personal treatment.Andrew the service manager always says hello and is wanting to know how Im doing and takes time out just to stop and chat. Not with just me, I see him talking to customers all the time.The service technicians, I cant say enough good things about them. They work out there in those metal bays when its 112* outside. Its even hotter in those bays due to them being metal. I dont know how they do it. I give them mad props with the work that they do in the conditions they do it in.So if your ever there and it takes them a tad bit longer than you thought it would take. Please take into consideration the temperatures outside. Your waiting in the AC, they are working in temperatures that are near to unbearable. Be nice to those guys, they are doing the best that they can. Which has always been second to none for me.So go check out any of the Jim Click car dealerships but if you want to go to the best, the Nissan dealership is the place for you. Tell them Kitty sent you.

Took vehicle in for oil change tire rotation that I bought new there and now go there with two vehicles both purchased there and even it is 65 miles one way, they have so far done a good time and timely manner and always have taken care of my needs and maintenance with good friendly service

It was excellent. Glad I went through Jim Click Nissan. The experience was great and Id highly recommend others.

First time car buyer & all I can say that I am completely satisfied with my car !!!Big shout out to Stephen who helped me and my fiancé choose a perfect vehicle!! Super helpful, broke every detail down, I couldn’t be any more happier, thank you so much Jim click Nissan !!! 10/10 !! To anyone looking for their first car, this is the place to go (:

Jim Click Nissan was a great experience. I enjoyed their professionalism and was able to walk away with a brand new car!

Great service! Thank you!

I had great experience, I also had a employee named Carlos who greeted me and me feel very welcome. He made sure everything was taken care. The service was great, and also with more people like Carlos that you feel comfortable and confident and receive great service. Thank Jim click Nissan for everything.

Had to go back three times to get my tire repaired and then they gave me a replacement

Damon did great job.

Not only did they re-attach a piece under the engine area but they did an oil change which I was told couldnt be done until mid-June.When one goes above and beyond, it is awesome.Thank You Jim Click Nissan.

So my wife and daughter spoke with Ronaldo. He was friendly, informative and did not push at all. My daughter test drove the vehicle and really liked it. He gave them all the information they needed to make a decision about buying the vehicle. We came back the following day and i met him, nice guy. We offered a certain price, he spoke with the manager while we went to lunch and they accepted, and had all of the paperwork ready when we came back. Great experience.

They could not find anything wrong with my car and there’s something definitely wrong with it

I had a recent recall on a part of my vehicle, and the Jim Click Nissan dealership very quickly took care of it. Most of the people I interacted with were quite friendly; a few of the receptionists seemed a bit lifeless, but Kyle was super friendly and informative, and I would easily work with him again.

Carlos is awesome. He immediately helped me.

Great commercial service, on time and very professional

Service representative was knowledgeable, friendly, and helpful.The hourly labor rate of $145.00 seems exorbitant. Why is the rate $145.00 per hour? Please explain. I would sincerely appreciate your response.I have bought my last two cars from Jim Click and always have my service work done at Jim Click. But the hourly $145.00 rate is hard to understand.

The salesman that helped us was super friendly! You can tell that he genuinely cared to help us purchase our first car the SMART way.

Took my truck in for a service. Truck was ridding really rough, Jeremy my service rep called advised me of the solution. Gave me a cost and time to repair. Was on point and went above and beyond my expectations. 2015 drives like a 2022. I’m back in love with my truck. Thanks.

Most pleasant experience without pressure.

Painful service. Drop off car and get no response to texts or calls. Very sad service! Go elsewhere!!!! Try to call service and you have to go thru all sorts of hoops to speak with someone. My car has been there for over 24 hours with no contact.

I was in for my Maintenance for Life service and Kyle was very responsive and got me in and out with in an hour.

For my Oil change and it was extremely fast and the staff is always super nice 😊

Fords body shop did great job on my F150 tailgate.

Why is Mark Duarte harassing my girlfriend after asking about a car?

Luis the service consultant was the best. Love this place.

Fixed the car another Nissan dealership said they couldnt find wrong with. Actually kept in contact with updates too!

Said if I need any thing let them know. Asked for coffee never got it. They apologized 3 days later.

It was very nice the man I spoke with Mark Daurte, in the front show room was a real doll.

I was so happy with my first experience of buying my Murano and now I took my husband and he also bought a new Rogue We were very satisfied with Roger Morales for second time for his professionalism and He made our second car buying very very easy Thank You Roger Morales!

Rosa was beyond awesome! Please let her know that I appreciate her so much. She listened to what I wanted and made it happen. Five-star service all the way.

Scheduled the appointment for Recommended Maintenance based on mileage, dropped it off, was met quickly, service was great, price was less than quoted and done in the time estimated.

Maintenance for life is great reason to buy from Jim Click. Being retired leaves me with limited funds so this helps a lot. The agent Carlos is a great person to deal with he makes his best effort to see that I didnt have to wait long.

Thanks for reaching out and I must say, Our recent service experience was by far the worst we have ever had. Our car was in for a simple alternator replacement. Even though the work authorization had to go through the extended warranty plan, this simple task of replacing an alternator took 3 weeks. We called and called and had no return phone calls, I asked to be transferred to the manager and was either conveniently disconnected or got a voicemail again with no return calls. I finally drove from Twentynine Palms Ca. to the dealership and asked for help and was told that someone went on vacation and they were not aware of this ticket order and that they would be contacting the insurance company later in the day. I looked at him and said that he could call right now and that I will wait while he does so. I got the eye roll and attitude. Then I stayed there for just over an hour, made multiple eye contacts with the on duty service manager, Never came to ask how I was or how he could help, then I made the phone call to the insurance company and the agent told me that they just received the call from the service agent. I went back to the service agent and he told me he made the phone call and was waiting to hear back. I looked at him and asked, Didnt you just hear from them?? I just spoke to them and they said they called you and gave you authorization. At this point I was boiling so I said call me by the end of the day as I expect and answer. He did call and said the car should be ready Wednesday or Thursday. We called and called - No return calls - Finally received a TEXT message with an invoice Monday morning, then another TEXT stating the car was complete and ready for pick up.Again NO PHONE FOLLOW UP!!!!Absolutely disappointed with the last service!!!!!!!!!!!!!

Rosa is nothing less than amazing! Truly keeps the best interest of the customer in mind. We went in and found a certified used car and left with a brand new car for cheaper! I highly recommend working with her!

Service Advisor Jeff Holverson was courteous and very attentive, I appreciate that.Attendent Service personnal that initially greeted me, and later returned my auto to me, he was professional, courteous and took care of my car, Im happy with his service! ☺

Michael Kanneg is GREAT! Best salesman I ever had and Ive had a bunch.

JEREMY WAS AWESOME !BEST JOB AND VERY QUICKLYTHANK YOU NISSAN !

Like always your service department was very professional and your service was excellent and fast. Andy Stuart is the contact who I deal with and consistently provides my family with great customer service and quality.

If anyone is looking for a car but is also looking for AMAZING SERVICE I defenitely recommend going to Jim Click Nissan and talk to ROGER!!!! He gives the BEST customer service in Tucson!

I had rear brakes replaced. I had been warned that this would be a several hours job so I was prepared to sit there and wait for the car. All went well. It was a lovely day and I was able to sit outside most of the time and read. Staff are attentive and really try to keep me informed about progress or any delays. I received a courtesy wash for my car. That was very nice.

The advisor was so helpful and made the visit a joy

Had oil change. Even washed my car. Great service.

I went in today because of a minor problem that kept me from getting my emissions test completed. Jeremy Murray was there to help, took me without an appointment and is my hero. Thanks!

Rosa was great & so helpful. Thank you Rosa! We will stop by this week to see you!Ron & Janice

It has been a few months since I have been there and Vinny greeted me as if he sees me all the time. He makes you feel important and not just a number. I also sent my daughter to see Vinny and he gave her the same service. I have to tell you I come to Jim Click Nissan auto mall because of Vinny.

Never met a Nissan Dealership that I didnt like! Seriously, this is 5th or 6th Ive stopped in across Western USA from Laguna to Tacoma, from Boulder to Sunnyvale!Click is another very impressive dealership. Thank you.Im in my 14 Xterra, just drove 900 miles into Tucson, and I have a return trip to Crested Butte, thru 10k mountain passes, subzero temps and impending blizzards. I wanted an inspection before I left, and David in Service fit me into their very busy schedule to accommodate me. Thank you, again. They took extra care to inspect all my systems, had some minor issues to point out, and topped off all my fluids, so I can drive with confidence. Thank you for great service and giving me peace of mind.

Its okay. They just want to make sell.

I purchased a used Nissan Rogue from Jim Click Nissan. I had worked with Michael Kanneg for a few months to find the exact vehicle I was looking for. He was never pushy, incredibly patient, and didnt try to force me into a vehicle that wasnt the car I was looking for. He understood I was holding out for a specific car and followed up with me as I kept looking. When it came time to purchase he answered all of my questions and had all paperwork ready to go when I got to the dealership so it was a quick and easy process. (Due to COVID I wanted to limit my time at the dealership.) After the sale I needed a cosmetic issue fixed and Michael was in frequent communication to get a service appointment set up. Ive dealt with many car salespeople over the years and this was the best experience Ive ever had!

My experience was great solely because of Kyle. He was super sweet and genteel. I really appreciated his manners and the clarity in which he explained my car details.

We needed to return our lease for a newer model without having to make contact during COVID as my partner has a very compromising immune system.Agent Venessa P was very accommodating and helpful going above and beyond to ensure our safety during delivery and exchange. Working over the phone first and giving helpful information.The fact that we have auto services covered is a plus!

It went quite well. Plus the Service manager did help me better understand the 360 Safety Shield in my 2020 Nissan Sentra.

Great service, pickup and return car by the BPN guys. Good job. Thank you.

The used cars are so over priced that I got 4 letters in the mail saying that I was denied loans because the amount requested severely exceeded the value of the vehicle. I thought they came down on the price so much because they were nice people, but turns out they only came down on the price because the banks said they wouldn’t give me a loan for that much over the value of the car. My credit score went down 25 points because of the number of attempts to get me a loan. Had I known what was happening behind the scenes, I would have left. It was my first time buying from a dealership and I feel taken advantage of.

Made a 3 pm oil change. Still waiting for my car at 4:45 for my car and they just started on it. Someone could have texted to come at 4:30 instead. I feel this poor customer service. Next time we will use Jiffylube.

Jim Click Nissan always surpasses my expectations which accounts for my purchase of 3 Nissan Pathfinders over the years from this particular dealership.

My experience began online with Ray Rabago. He was friendly, responsive and I never felt pressured. He did ask for assistance from Jimmy the finance manager and my dealings with him were equally great. I ended up using my credit union for financing because of the better rate. When I went in on Friday Aug 31 I met Ray in person and he had everything ready for me as my time was limited. My final step was Kyle Waite in finance and I was blown away by his attention to detail and ability to put me at ease with the process. He helped me to secure an extended warranty that I was unsure if I wanted and I feel good about my decision. Thank you to Ray, Jimmy and Kyle for making my experience a 10 out of 10!

Jeremy always treats me like I’m his priority. Makes me feel like family when I’m getting service done. He takes care of my vehicle like it was his own. Thank again!

A month wait just for an oil change? You have to be kidding me. Not once have i gone here for service and havent had an issue. I will NEVER purchase another vehicle from Jim Click anything.

I worked with Lando and he was amazing would highly recommend to friends and family. He lessoned to what I wanted helped me get the best deal and even stayed after closing time without rushing me to make I was able to my car that day.

Easy to get a service appointment. Friendly, helpful staff.

What a great dealership and so customer service focused - from Rosa the excellent sales person ( she knows everything about Nissans) to the GM Scott. They worked with us to get the exact Murano we wanted down to the lift gate. Highly recommended and glad we are back in the Nissan family.

Very friendly staff. Answered all my questions, and exceeded my expectations when negotiating my new car. Great experience!Shout out to Kiko and Glen!

I have been going to nissan for regular maintenance since i bought my truck 3 years ago. They are very nice to me. I always go to Michael Kreuzer whenever i go. He is very friendly and we are on a first name basis. As long as i own my truck i will continue to go to nissan. Even their body shop is very friendly.

William was very nice and understanding! He helped me find a car that fit me and was very polite! I would definitely recommend Jim Click Nissan to my friends especially to work with William!

The salesperson Rosa was wonderful very knowledgeable about the car and the whole process I would certainly return to her in the future

Always have a good experience with Rosa our sales lady she has sold us six cars in the past and the new one I just got the Nissan Rogue is my favorite

Jeff Hovelson always ensures that our service appointments are handled efficiently and professionally. He keeps us informed of the repair status and if anything else needs to be dealt with. He is a true asset to your organization and one of the reasons we keep coming back.

Rosa my sales lady is awesome she really cares about her customers and getting them what they really want, shes a hard worker as well as everyone else that Ive worker with . I have bought 2 cars from her now Im sure, i will buy more in the future from her . I will definitely refer others to her shes a great asset to your company alot of patience and professionalism and with with every one i came across, Dan is a great manager he helped me to get into my first car that i purchased the Nissan kicks and now my most recent purchase the 2020 Nissan Altima both vehicles are great and very happy with them both. Oh and Kyle the finance manager was awesome very good at his job and great customer service all in all . from everyone . . thank you Everyone

I got 2 New 2020 Nissan within the last 4 months with the help from Kiko.He is amazing and has great customer service 👏.

Rosa was the one that assisted me on my purchasing my Rogue and I have to say she was amazing. Any questions I had she answered and if she didn’t know she quickly found someone to help. I appreciated how thorough she was with everything from showing me all the features, sitting in the SUV with me until I knew everything and taking me to see where the service department is. I am extremely happy with my new vehicle.

Ashley was great very up front and professional